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Sun 11:30AM - 1:00PM
Tue - Wed 5:30PM - 10:00PM
Thu - Fri 5:30PM - 6:30PM 9:00PM - 11:00PM
Sat 11:30AM - 1:00PM
We were traveling from the West Coast and excited to eat at one of Bryan Voltaggio’s restaurants. To say we were disappointed after this experience would be an understatement. Overall the food was very good, bordering on excellent, but the service and operation of the restaurant left a lot to be desired. For example when my wife asked how was their medium rare cooked the server responded with “good”instead of describing the color of the meat cooked to that level. Another example, the server had to come back to the table several times to clarify the wine we ordered. Also they didn’t give my wife a steak knife for her steak. We also felt very rushed by the fact he asked us if we wanted to order dessert and we weren’t even finished with our main course. There was just an odd vibe to the place as though they were about to go out of business. From the hostess at the front, to the manager and our server their was a complete lack of enthusiasm that made the night very uncomfortable. I didn’t want to believe the other negative reviews but unfortunately based on my experience they appear to be accurate.
The hostess wouldn’t seat my wife because I hadn’t arrived yet (metro problems). The place was empty, so it wasn’t like there was a line to get in. Not only is that rude to make her wait, the restaurant probably lost out on an extra glass of wine too, since she probably would’ve had one while I was on my way and then another during dinner. the server was actually very nice, friendly, and attentive, so credit due. Wife’s food was great (scallops), but I ordered the steak med rare and it came out charred and almost we’ll done. Not ok for $25. I said something and they happily replaced it and were apologetic. Cheddar biscuits were awesome; oysters were good although no one could describe them to us. Ambiance is basically the standard hotel restaurant. They don’t tel you it’s a hotel restaurant on the website. For a big name like voltaggio, I expected a little bit more.
Worst experience dining out, EVER!! Will never come here again. The meal was limited to a prix fixe set menu, presumably to try to streamline service for a busy Valentine’s Day. Waited more than 1/2 hour for our waiter to come to the table, they brought the wrong courses in the wrong order multiple times, they brought the wrong main course to me and it took another 20 minutes to bring the right one, so my husband had already finished eating. The food was cold, unappealing, not tasty, and we finally left more than two hours later, before getting our dessert) when the waiter said he had not even put in our dessert orders yet ( part of the set menu). All of the couples in our section of the restaurant had the same experience and several also left without receiving their full meal. We and several others asked to see manager multiple times, but the manager did not come until we were already leaving. Extremely disappointed with our Valentine’s Day dinner.
The first course was delivered to the table next to us, the 2nd course was very delayed, the 3rd course was delivered prior to our finishing the 2nd course and the dessert was delivered at an appropriate time. The steak I ordered rare was medium. The other dishes were fine.
This was the worst dinning experience every. The first course showed up with a hair in the dish, The second course was barely warm and we ask twice for flatware before taking some from another table. The third course was incorrect and when we ask to see the manager they never came over. We had to go find the manager in order to file a complaint. We've dined here previously and always had a great experience but needless to say we will never dine at this restaurant again. Additional, we overhead several other customers complaining on our way out.
Tried brunch at Range because my friend lives nearby. I had been here for dunner a year ago and had a great experhence. Sunday brunch, however, is an overpriced afterthought for Range. My frittata was good, nothing amazing, the hash browns were unappetizingly blackened, and were cold, but the scones were delicious. Service was not up to quality. We were given menus but had to call the server over to explain why we got a restaurant week menu (wasn't that over 2 weeks ago?) and to ask the a la carte prices. Once we ordered, it seemed to take a long time to get a regular and a decaf coffee. Coffee and water refreshes required flagging down staff, repeatedly. There was neither salt nor pepper on the table, and that, too, required flagging down staff. Flagging down staff became such a theme that my friend and I actually started discussing it and envisioned ways in which brunch could be a much better experience at this trendy spot. I know they can do better because when I went to dinner there, the service and the food were high quality.
A disaster from start to finish. Had been to Range many times before and always enjoyed it. This visit suggested the restaurant is in decline because so many elements were epic failures: no host to greet us. I looked at my watch and after standing in bar area for 7 full minutes waiting to be acknowledged by anyone, I approached a waiter who said he would send someone. After another 3 minutes a host came. Wines were ordered, but when we attempted to place our orders, everything we requested was “sold out” (this was 8:45 on a very slow Saturday night — lots of empty tables, and a complaint being lodged at a nearby table — not a good sign). It seems that there was no seafood available! Everytime we offered an alternate order, the waiter said, “oh we’re out of that, too.” It was like Monty Python’s Cheese Shop sketch. At that point we just got up and told the host we were leaving and left our glasses of wine on the table. She apologized, but the damage was done. We went across the street to the Capital Grille and had a lovely dinner.
Nearly every aspect of service was atrocious. Stood around at host stand being ignored, then was told I was first from group to arrive and sent to bar, only to learn after standing there for 5 minutes that my family had been previously seated. Wait staff took extended period to bring water or check on us. Orders seemingly disappeared into a void and the food took forever without explanation. The food itself was fair, not worth returning for and certainly not worth the wait. The decor is lovely but the restaurant is incredibly loud and feels a bit like you are sitting in the middle of a mall food court, ad it is wide open to the mall. I have no idea why anyone would choose to eat there. And I would be ashamed to run it or own it.
Saturday night. The service was the worst I and my friends have experienced in a long time at a restaurant. First there was no server for at least 20 minutes. After we complained - they sent someone who apologized for the the delayed server - and she attempted to take our drink and appetizer order. Those were forgotten - and only after we complained again did another server come over and take our order again. The drinks showed up - but the oyster appetizer didn't - until we complained again. The manager came over - and simply said it was a saturday night - except the place was half empty. After we ordered our main course and salads - they showed up with the main course (which also took too much time) - but forgot the salads, which was supposed to come before the entrees.
The food was delicious. They gave us 20% off our tab - but it is clear this place - which was supposed to be Brian Voltaggio's grand restaurant in DC - is failing and not long for this world.
Pleasant experience. Exceptional service and great recommendations. We’ll be back-