Ram Restaurant & Brewery - Rosemont
Take a 360 degree tour of our restaurant here!
We dine at The Ram once a year before we attend our annual family outing to watch The Rockford Icehogs play the Chicago Wolves because it is close to the Allstate Arena and has a parking garage. Our table for 7 was ready for us and the food and service was great.
For the second time four of us chose to meet at the Ram for our annual catch-up dinner. It’s a perfect location, price, selection etc for this occasion.
Food was the only highlight, most appetizers were half-price, good portions, and delicious. Server was sullen and annoyed the entire time. Happy hour drink pours are smaller than average ( 4 ounce wine), so not really a value. Hostess checked me in and then I received email two hours later from Open Table stating I didn't show up. Talked to a different hostess who said she cancelled my reservation and could not fix it, a second one was extremely confused and asked if I wanted to make one ( we had been in the restaurant for two hours). Too many other excellent restaurant options in the Rosemont are to ever go here again.
Waiter was fabulous! Very polite and attentive and refilled our drinks when he saw we were getting low without us even having to ask.
We were sat right upon arriving at reserved table. Great food choices, food was hot and fresh.
Chris our server was wonderful, cheery and quick!
Made a 9:45 reservation on open table. Showed up on time and was told the kitchen was closed. When I told them we had a reservation, they acted like they didn’t have a clue, went and got another worker and he told us they could serve us, but it would be a limited menu. We were NOT happy and left!! I will never book again at RAM!
The staff was very nice, but the food was mediocre. The ambiance felt like a Denny’s, and the Old Fashioneds that we ordered were so sweet and very weak that we had to order an extra shot of bourbon to make them drinkable. It ended up making the drinks over $20 a piece and it was not well made. No problem paying for a great drink, this was not even a good drink. The food was truly just ok, it was edible and ok for a quick bite but I would not go out of my way to go back.
Terrible experience, poor management. Took over an hour to get soups and salads?Soup was luke warm once it arrived. Waitress was very apologetic for slow service, wasn’t her fault at all. Noticed all waitresses waiting for all food orders? Received food only after threading to leave. Food was good, except filet sandwich over cooked. Manager never came over to explain or apologize or credit check. Very disappointed in our experience, may never go back even though we’ve been there in the past and we’re satisfied!!! Seems to have serious kitchen and management issues.
Seems like they over sat the restaurant. Sat right away since I made reservations. Waited 10 minutes for waitress. Waited 20 minutes for drinks. Waited 35 minutes for food. Burger was cold but since we were now hurried no time to complain. Kitchen manager was busting his butt to try to keep up.
First time there, they were very busy but service and food were excellent!
The food was good and original, the beer is absolutely great. The server was friendly and knew the menu.
This place has become old and tired. Both sets of plates came dirty. Beer and food were mediocre at best. Won't be coming back.
Our department headed to the Ram for a holiday lunch. All the staff were very friendly and professional even though it was a busy lunch hour. Our server was just the right amount of attentive and handled all our requests with a smile. Food came out promptly and everyone enjoyed what they had - no complaints!
Gave our party a quiet corner in the bar. Great service and never felt rushed.
Food was cold and was not good . Had to return it back . Service was bad . Will not go back .
Service very slow, drink pours weak and watery and my fried chicken sandwich was like fried cardboard. Very busy and they didn't seem to know how to handle the businesses. Sad sin r I used to live this place but will look to other options next time
Went before concert at Allstate arena
The service was 100% horrible, would not recommend to my family and friends. The of the meals was outrageous, I would definitely go to Capitol Grille instead for my money.
The waitress was rude, and could care less about the customer. The manager was very young but not entoned with what was going on. The next waitress Wendy was nice.
The restaurant smelled terrible you like sewer back up. Then they seem to turn on the AC to move the air. Chilly and stinky. My daughter ordered an egg on her burger that was bad. Other food was ok. Service was great and speedy.
Never again !
Strange waiter with adhd,
Low quality food,
Interior worn out and outdated, needs immediate remodeling
Our waiter Uriel was super great and didn’t forget about us as my first experience was not great. My boyfriend and I enjoyed it and we will go back as long as we can get someone just like Uriel. Your restaurant lacks a host as both times I had to wait for a greeter. My first time good came out cold and waitress was not attentive as she was given a party to waitress and forgot about her tables.
The RAM is usually a good solid choice for either lunch or dinner. I like their beers and their food is usually good. I had their buffalo chicken salad along with their Chicago Blonde beer and it was tasty! The things that I thought could be improved about my dinner was that the restaurant is drafty and it was a cold night, so my wife ate dinner with her coat on. The waitress was awesome in trying to find us a table that would be warmer and also talked to her manager about turning up the heat. Unfortunately, I think it's their building and it did not improve. The other thing that I think could be improved is their pricing as we had salad and a sandwich for dinner and then two beers and the bill was a lot higher than I would have expected once the tax and tip were added. We will also go to dinner to Bulldogs in the suburbs and it's very much like the RAM, but we typically end up paying much less for essentially the same dinner fare.
Outstanding food! The poke nachos were amazing. We got there a little before six, so we were able to take advantage of the happy hour special on the appetizers. I had the Olympus Salad, which was amazing. Everything was SO fresh!!! It was a great combinations of flavors.
Unfortunately our dinner was not great, the service was poor overall, we only saw our server three times - once for the drink order, when we ordered and then I had to go and ask for her at the check-in desk to bring the bill. The food was OK, but the service soured the whole experience. We have eaten at the Ram in Shaumburg a number of times and have always had a good experience, disappointed as I was being taken out by my family for my birthday.
Great place, good food and fantastic beer. Try to stop by every time I'm in Chicago.
Awful service and below average bar food. Skip it!
Service was terrible. Food was just ok. Waiter would walk away in middle of order without explanation. Slow to get good etc. we won’t be back.
Good food, good service; just nothing special or out of the ordinary.
Great service for our birthday party
Came in for Sunday football, plenty of room in all areas. Specials were $1 Off pints and kids eat for $1 from the kids menu. Burgers and sandwiches at $12-15 are flavorfull, but disappointing. The patty/topping ratio to bun is less than ideal, too much bread, not enough burger. Fries seem handcut, well salted but were soft and chewy. Dirt cup milkshake and cheddar curds save this from being a 2 star food rating.
Was seated and ignored by numerous wait staff for over 15 minutes. Got up and left, I will not be going back.
First time experience at this restaurant. Made reservations but decided to sit at the bar to drink and eat but the Bartender had the worst attitude and customer service. Her name is Erin.....We let her know it will be on two separate bills and immediately cut us off with “Don’t tell me it’s two different bills it’s all one till the end”. Ignored us the whole time, gave us watered down drinks like they have been sitting with ice for a while. She did not even bother checking in with us until the end when she asked if we will be ordering so we decided to Sit in the dining area (since her customer service was horrible and had an attitude). we wanted to have another drink but before we can let her know she cut us off again while walking away “let me close your tabs then”. Put the receipts in two separate cups slid them to us and walked away. No thank you, no enjoy your meal, NOTHING.
Always enjoy the RAM
The restaurant didn’t have enough people to serve everyone that came in to eat so you never got your food until real late drinks came in last instead of first and getting the check was a chore to be need help
Worst service I have ever had in a restaurant. Waited at front desk for 10 minutes. Waited for 20 minutes before waitress arrived. Waited 15 minutes for most of the drinks to arrive; the soda took longer. And on and on. The hot food was cold while the cold food was warm.
Had a bad experience at RAM. Walked in and the hostess was immediately snippy and rude to customers. We were told that we could not be seated, yet the table we were sent to had been open since we walked in. Waiter barely checked in on his tables. It took over 40 minutes for us to get our entrees. I get that things happen and they were understaffed, but that is no excuse for customers to get blown off.
The tables were too close to each other. We felt cramped and could hear every word of the conversation at the table next to us. I asked the hostess if we could have one of the 3 empty booths, but she rudely stated that they were reserved. The service was poor. The waitress took 30 minutes to bring us our drinks. Once our food arrived, we never saw her again. We had to ask the bus boy for silverware and ketchup.
This was an awful experience. My party had a concert at 8pm ten minutes away. We had a reservation for 530pm. MORE than enough time to eat and make it to the concert. We left the restaurant at 7:20 pm, never having received any food. We canceled our order (which was placed at 5:45) and left.
We thought that having an early dinner reservation would mean a great experience. However, when 30 minutes after seating we still didn’t have water, and our drink order didn’t come until 45 minutes in, we were wrong. We didn’t see our actual waiter until 45 minutes after being seated. With a ticket event we needed to get to, we asked our waiter if he believed we would be able to place and reserve our order on time, he said he believed so. Another 30 minutes later, our table of 4 was still missing a drink order, and had not received our meal. The restaurant wasn’t overly full and we received no explanation. We finally tracked down a manager by walking the restaurant, handed our bill payment, minus our food, were simply apologized to for being short-staffed and had to go to our event without our dinner. We will not be returning. Nothing was compensated.