My partner and I went to Radius to meet with another couple. My partner has a disability and I'm a large person. The regular seats in the dining area are not ideal but there is a half cushioned bench, half set of two seats that were ideal and we were promptly moved.
Our server was phenomenal from the get go. Enthusiastic without being saccharine; knowledgeable but a good listener. Drinks were great (the G and T and strawberry shortcake martini were both delicious; craft beer selection was a little blah.)
Our friends arrived and we ordered appetizers and drinks. Drinks came promptly. Without realizing it, an hour and a half went by and our server apologized and brought our appetizers, telling us that we wouldn't have to pay. The manager also came by to apologize. Dinner (fish entree, salad with steak, the pork chop) was another hour. At this point, I noticed people who came in after us being already with dinner. When it did arrive, fish and salad were perfect; pork chop, although freaking delicious, was quite overdone. Pork chop was quickly comped and again, the manager came over. At this point, I suspected an issue in the kitchen. When I inquired, I was told that the head chefs had to be away for the evening. As it was Supercrawl weekend, I began to understand the manager's frustration that meals, etc. were not moving along swimmingly. Near the end of dinner, a new set of cutlery came out with the promise of an after dinner treat!
WOW! An entire tray of delicious desserts arrived, stuffing us further. Our server was engaged with us the entire evening and truly happy when we said that although the experience wasn't as expected, the food was great, as was the accommodation for the disasters happening backstage.
So, I mean, what else to say. Food was great, evening was great and..mostly importantly, when things don't go well, as they just do sometimes, it appears to be Radius' primary goal to make things right. That's my kind of resto. A thousand gold stars.