Zoe's at Fairmont Chateau Laurier
Zoe’s offre une expérience de bar captivante. Aujourd’hui, ce lieu chic et contemporain reste toujours aussi impressionnant avec ses grands chandeliers, ses détails uniques et ses oeuvres d’art exposées dans le Reading Lounge telles que six photographies originales de Karsh. Notre menu varié comprend des plats à partager, en plus d’un menu cocktails fait sur mesure.
not as good as the previous two times. seems the food quality has dropped. they no longer bring around the tea trolly for you to choose the teas.
My first time for tea at the Château Laurier. It won’t be the last.
Atmosphere was nice and quiet. Everything you want in an afternoon tea. Savouries were delish. Sweets a little too sweet for us but still extremely tasty. Would suggest to any afternoon tea establishment that it might nice to offer guests a choice to increase their savories and decrease sweets or vice versa. Overall the tea and food selection was unique and well thought out. Service was excellent and wouldn’t expect anything else from the Chateau.
Zoe’s had a wonderful atmosphere, excellent service and the food and tea were amazing. Our servers were very knowledgeable, kind and always available and accommodating. I would definitely recommend this place.
Dear Emily, We are pleased to hear that our colleagues were able to enhance your experience with us. They will be glad to hear your kind compliments. We look forward to welcome you back. Sincerely, Marion te Winkel Director of Operations
I want to be specific in that I'm only reviewing the afternoon tea session. The afternoon tea is not worth the amount of money you pay. The desserts are fantastic and the tea is some of the best. The sandwiches unfortunately are underwhelming and not memorable. We were celebrating a birthday and this was by far the low point of the day. Very disappointed.
Tea at Zoe's was a once in a lifetime experience. As guests to the city and it did not disappoint. We had 2 adult teas and my children had a Prince and Princess tea each. Making it a success was the care of Alex, our server, who was attentive and understanding of 2 children at their first tea. (Furthermore, the children were of the age and expectation to sit politely for an hour). The delicacies were the star. We indulged in plates we had never had before and the selection of teas was broad and a few of them are truly rare. The children's menu was appropriate to their simple tastes and the adult tea was special and distinctive enough to make it appropriate for a celebration. Overall, it was a quiet, luxurious experience that will live in our hearts forever as the highlight of our family trip.
Dear Miriam, We agree that our Château Tea Experience is one not to be missed. We look forward to your next visit. Sincerely, Marion te Winkel Director of Operations
Excellent food, and service. But for some reason the room was not air conditioned.
Dear Melsiia, We are delighted that overall you enjoyed your experience in Zoe’s. However, we do regret that you felt the temperature was not at an optimum level. We will certainly review. We hope to see you again one day soon. Sincerely, Marion te Winkel Director of Operations
WE ENDED UP ON THE PATIO - GREAT VIEW, GREAT VITTLES !
Dear Pierre, We agree that La Terrasse is an experience not to be missed! We believe it is the best in the city! We hope to welcome you again one day soon. Sincerely, Marion te Winkel Director of Operations
Had a lovely afternoon, mainly down to the wonderful staff :)
Hi We did attend the high tea but unfortunately we were not attended to with any difference than any other party in your lounge. Very disappointed but there seems to be a large gap between the management and staff at your hotel.
I was married there almost 35 years ago in the Grand Ballroom and have been attending dinners in June and birthday and graduations but with all the new restaurants trying to make a good name for themselves while the Chateau Laurier is not -I think I would prefer to take my business and recommend to friends and colleagues to go elsewhere,
Dear Rose, We apologize for the experience that you have encountered. Rest assured that is not our usual standard of service. We appreciate your loyalty and will definitely follow up on your feedback. We hope you give us the opportunity to redeem ourselves soon. Sincerely, Marion te Winkel Director of Operations
Our server Alexandre was fantastic such an enjoyable afternoon.
We agree that Alexandre is one of our finest ambassadors. He will be delighted that you enjoyed the service he provided. We hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
We brought my mother who was visiting from Montreal for the "high-tea" experience. She has done this in Victoria, Montreal, and now Ottawa and we all enjoyed ourselves very much. Our server was friendly, bilingual, and perfectly attentive. Well done and thank you Chateau Laurier. Benoit Robillard
Dear Ben, We agree that our Afternoon Tea experience is one not to be missed. We will certainly share your compliments with the team! We are delighted that you enjoyed your visit to Zoe’s and we hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
Our lovely server Dave made an amazing experience. The desserts were to die for and the bacon jam was perfect.
My husband and I enjoyed an impromptu lunch to celebrate my birthday and we were so pleased! The food, service, ambiance and overall quality of our experience was unparalleled; it certainly lived up to our other Fairmont visits. Special thanks to our server Dave (who struck just the right balance of professionalism and friendliness) and the rest of the Zoe's staff for a lovely celebration. Thank you!
Dear Lillian, We are grateful that you chose to celebrate your special day with us. We agree that Dave is a wonderful colleague and he will be pleased that you took the time to recognize his service. We hope to see you again soon. Sincerely, Marion te Winkel Director of Operations
Such a fantastic experience!!! Really enjoyed every part of our high tea.
Dear Courtney, We are so pleased that you enjoyed your Château Tea experience with us. We hope to welcome you again one day soon. Sincerely, Marion te Winkel Director of Operations
It was both my daughters and my first high tea at Zoe’s. It’ll now be an annual affaire! ❤️
Dear Michele, We are so happy to hear that you and your daughters enjoyed your Château Tea Experience. We look forward to welcoming you back one day! Sincerely, Marion te Winkel Director of Operations
I’ve been here a few times now and every time me and my family think that there are too many desserts. The dessert plate is always so full and it’s always way too much sugar. I would much prefer having more of the small savoury bites on the middle plate and having two small desserts, rather than a huge plate of desserts.
Dear Hailey, Thank you for your recommendations. Rest assured that I will certainly share your comments with our Executive Chef and our good and beverage team for future planning. We look forward to welcoming you back to Zoe’s one day soon. Sincerely, Marion te Winkel Director of Operations
My sister and I took our dad to Zoe's for high tea for his birthday. The service was very good, and the food quality was also good, and we all enjoyed ourselves. However, I don't see high tea as a repeat outing. I find it pricey. The selection of teas is quite varied and the tea was very good. We all had enough food to be satisfied (and I even took home one of the two scones that you get with the high tea menu). I cannot put my finger on any one thing that makes me not give this experience a higher rating, but I feel that for ~$60 per person, I can get a better meal somewhere else.
Thank you for taking the time to share your impressions during your recent experience in Zoe’s. We are grateful that you chose our Château Tea Experience to celebrate your father’s birthday. We believe it is a perfect venue for such celebrations. We do hope to welcome you back one day soon. Sincerely, Marion te Winkel Director of Operations
Afternoon tea at Zoe's was as fancy as it was expected to be to get the feeling of the "upper class" tea as it is supposed to be :) . The food is prepared well, and decent variety. Our waiter David was a true professional, polite, courteous. The price is obviously very high, but really this is all about the experience.
It is always nice to hear compliments from our guests, particularly as they relate to colleague performance. Davis is indeed a wonderful colleagues and he will be pleased that you took the time to recognize his service. We hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
I had my friend in town for her 50th birthday and I treated her to Afternoon Tea. The experience was everything I hoped it would be. She was so thrilled the food was perfect and the tea was wonderful and the Prosecco added a perfect touch.
Dear Andree, What a wonderful birthday celebration! We are honoured that you chose to celebrate with us and we look forward to your next visit! Sincerely, Marion te Winkel Director of Operations
Les réceptionnistes n’étaient pas très accueillantes et presqu’impolies mais le repas et le service en salle était vraiment tellement bien!
We didn't realize they only had the high-tea option during the time we made our reservation so we were bit taken by surprise but nonetheless it was an amazing experience! we will definitely be visiting again in the near future
Dear Victoria, We are pleased to hear that you enjoyed your Château Tea Experience. We hope to welcome you back to Zoe’s before too long. Sincerely, Marion te Winkel Director of Operations
High tea at Zoe's is always such a wonderful experience. The tea selection is almost endless and the tower of food is so filling.
Dear Patty, We are so pleased that you enjoyed your Château Tea experience with us. We hope to welcome you again one day soon. Sincerely, Marion te Winkel Director of Operations
A great atmosphere! Servers are so kind and helpful. Food was excellent.
Dear Anna, We are so pleased that your visit to Zoe’s was so enjoyable. Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
Celebrated Mother’s Day, the tea room was beautiful and the service was very good. Some elements of the food offerings were missing but the staff promptly brought us the missing items.
Overall very good and memorable experience!
We are delighted to hear that overall, you enjoyed your Mother’s Day Celebration with us. We look forward to welcoming you back to Zoe’s one day soon. Sincerely, Marion te Winkel Director of Operations
High tea at the Fairmont is a wonderful experience.
We agree that our Château Experience is one not to be missed. We are so pleased that your visit was enjoyable and we look forward to seeing you again soon. Sincerely, Marion te Winkel Director of Operations
We arrived for our 130 appointment and did not get seated until 2 as our table had been given to someone else. It took another 30-40 mins to get our food. Service was not to the usual standards.
We regret your disappointing experience. We hope you return one day, allowing us the opportunity to show you the high level of hospitality that we are known for! Sincerely, Claude J. Sauvé General Manager
I was rather disappointed by the afternoon tea, having recently takentea in several places in London and Edinburgh. The tea selection included only a few unadulterated teas, focusing on scented teas rather than good ones, and they were out of green entirely. The finger sandwiches used a very bland bread and the fillings were uninspired. The desserts were rather sweet, obviating the need for any real flavour. As for the scones, they were a little on the large side (and I was never offered more of them, or anything) but passable, but served only with jam, no lemon curd.
And I’d never before had afternoon tea with whipped cream rather than clotted, which is far superior. Clotted cream may be harder to source, but if I can make it in my own kitchen, so too can the Château Laurier in its.
It may be unfair to compare them to the Savoy or the Ritz, but they ought at least to be able to meet the standards of the Balmoral or Fortnum and Mason, which they decidedly did not.
The space was pleasant, with plenty of light and an appearance of newness and cleanliness.
Passable, but mediocre, and certainly not worth $52.
Thank you for your comprehensive review of our Château Tea Experience. We value the feedback from our guests and take comments such as yours to heart. We do hope you return one day, and allow us another opportunity to create a memorable moment for you. Sincerely, Claude J. Sauvé General Manager
High tea for Easter
Went with my daughter and it was a wonderful experience! We'll be back!
Dear Julie, We are delighted that you and your daughter enjoyed your visit to Zoe’s. We hope to see you again soon. Sincerely, Claude J. Sauvé General Manager
Amazing service, food and tea! Definitely worth the price
Pricey but a worthwhile experience if you can afford it. Lots of fun and all the food was tasty. It was pretty busy so we had some waiting time for our server to get to us, but all-in-all I recommend it.
Dear Debbie, Zoe’s chic and elegant ambiance has clients returning again and again. We are pleased that your visit was enjoyable and we hope to welcome you again soon. Sincerely, Claude J. Sauvé General Manager
Fantastic experience!!!! Couldn’t have been more impressed. Took my grandma for her 86th birthday and I’ve never seen her more excited!
Dear Caileigh, We are so pleased to hear that your grandmother’s birthday celebration was a success! Thank you for sharing this special day with us. We hope to welcome you back to Zoe’s one day soon. Sincerely, Claude J. Sauvé General Manager
The staff was amazing....cannot say enough good things about their attention to detail and ensuring we were happy with our experience. Unfortunately, the food was disappointing. I took my friend for high tea as a birthday present. The food was fresh but had no flavor. We actually had to look at the menu for the ingredients because there was no flavor to the sandwiches. The curried egg and salmon were distinguishable but not the rest. We held our hopes for the deserts and were also disappointed with the lack of flavor. The chocolate ganache with a chocolate wafer stating "Happy Birthday" was delicious. The staff went out of their way to recreate a drink I had at Zoe's 30 years ago.....Proseco and Cassis with a fresh raspberry on top. Kudos to the serving staff. Not worth the price. Most unfortunate.
Dear Silvia, Thank you for your compliments for the service you received during your recent experience with Afternoon Tea. Rest assured that our Executive Chef and his team will review your comments appropriately. We do hope you give us another try by returning one day soon. Sincerely, Claude J. Sauvé General Manager
Love it. But can only afford to go once every couple of years because it costs a small fortune for tea and tiny tastes of food.
I wish that there were more options like just having scones and jam.
Dear Susan, We are pleased that you continue to enjoy your visits for our Château Tea Experience. Rest assured that your feedback is important to us and our restaurant leadership will certainly take your comments to heart. We hope to welcome you again soon. Sincerely, Claude J. Sauvé General Manager
Our table wasn't ready for our reserved time and we were sat down in a hurry about 10 minutes later. We waited for 30 minutes before flagging a staff member down to tell her we hadn't received menus and her response was pretty curt but she got us menus right away. The food and tea was great but the scones were significantly smaller than they used to be. Likely a cost cutting measure. We sat by the window and the cieling dripped a significant amount of water on me that i realized my thick curly hair that was up in a bun was wet and my jacket was soaked. I brought that to the attention of staff and they tried to dry my coat, i left with it sopping wet. We were compensated with a free glass of champagne which was a nice gesture but overall i was left disappointed with the experience.
We regret your poor impression. Please rest assured that your experience is certainly not typical of our usual high standards. We do hope you return one day, allowing us the chance to redeem ourselves. Sincerely, Claude J. Sauvé General Manager
I used to love going to Zoe's for high tea but now a lot of things has changed and I'm really disappointed.
We used to be able to order the Little Prince and Princess set but now its only for kids... the main high tea menu is really filling that it's good enough for 2 people so my friend and I decided to split it but got charged $15 for sharing! I understand we got our own tea but for $15, thats so overpriced. Zoe's is the only place who charges for sharing. There was a miscommunication since there were 2 people serving us... The main waiter and his manager kept telling us 2 different prices, with huge differences. There are no options at all for high tea which is disappointing.The food was not good either, the taste was very exotic and odd. Should have kept it simple.
When I arrived at 1pm, there was no hostess at the doors, so a huge group of people were crowded at the doors, confused as to where to go, it felt so disorganized and chaotic.
Overall, it was an okay experience, not worth my money, I would not recommend my friends to go.
We regret your disappointing experience with our Château Tea Experience in Zoe’s. Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. We do hope you return one day, allowing us the opportunity to regain your trust and loyalty. Sincerely, Claude J. Sauvé General Manager
The best high tea I have had anywhere in Canada
Superb service and gorgeously decorated items served.
No plain ole finger sandwiches for this venue
We agree that our Château Tea Experience is one not to be missed. We are pleased that you enjoyed your visit to Zoe’s and we look forward to welcoming you again soon. Sincerely, Claude J. Sauvé General Manager
We had a great time, the Beat and Tahini salad was unbelievable as was the Cob Lobster salad. Our waitress was great
Dear Keith, The casual, yet chic ambiance of Zoe’s is hot with guests and visitors alike. We are delighted you enjoyed your visit and we hope to welcome you back one day soon. Sincerely, Claude J. Sauvé General Manager
Very good experience. Lovely view. Service excellent