Sadly, it was not a good experience. The menu (expectedly) was via QR code, however they also expected you to order and pay via the web. Making the server simply a food delivery person. Seriously, if I were a professional server I would be more than offended. If I wanted to order and pay on my phone I would have gone to chilies or Red Robin. The food was mediocre and their red sauce for the enchiladas tased more like spaghetti sauce. The whole experience was underwhelming and a bit off putting. If you are looking for good Mexican food with an upscale twist... this is not the place. Sorry.

Expected a lot more with this place. The food was simple no taste.

Ditch the order/pay through your phone situation, don’t serve old guacamole, don’t bring a margarita out at the end and claim one of them wasn’t ordered via your online menu, and maybe we’ll return all the time like we used to. Felt like I was ordering doordash to my table and the kicker was the server making a fuss about having to input a drink order herself. I asked for my bill twice only to find out they expect me to pay through their website. No thanks, I’m at a restaurant for a reason. I asked for my bill & paid cash. Not coming here again for a while.

food was not great. guac was excellent. good ambiance overall

Sadly, though I have enjoyed meals in the past at this restaurant, their insistence that Patrons have to use QR codes to see food options and supply no paper menus, ruined what was supposed to be a joyful reunion into a long and arduous affair lasting two and a half hours instead of an hour and a half. We all left with a very bad taste in our mouths (except for our sweet, patient and accommodating waiter who went out of his way to try and assist us. But, with Covid still prevalent, do we really want to have our waiters touching our cell phones?)

It took close to 35 minutes to order our food, a long wait before things arrived, enchiladas were cold, the drinks were watered down and tasteless. It seemed that the quality of everything was sadly lacking. I do understand that restaurants are just gearing back up and things may not be working as well as they usually do.
No excuse, though, for forcing people to use QR codes is just plain, bad business. I have never before been refused a paper menu where codes are used regularly, so what’s up with the Zocalo model???

Think about you older citizens, some with older, out-dated phones, trying to make sense of a menu with the sun beating down (and not being able to see screens that clearly in the glare) that are easily left feeling awkward, unsupported and discarded
like old antiques!

Management needs to reconsider this thoughtless policy but perhaps you are too hip, slick and cool for anyone over 60 to been seen dining in your establishment?

The service was extremely slow and we felt what we ordered was definitely forgotten especially the churros. Over hyped place. Great ambience for sure but not the service not the food

We love the ambiance as well as the excellent service we receive. Everyone who works there is professional and friendly. We love the happy hour deals and they deliver the food super fast.

We enjoyed the outdoor seating. Everything was nice.

Was comfortable, service was good. Food was tasty. We go there a lot.

The made my Mom’s birthday special without me even having to ask. Surprised her with churros and ice cream!

Birthday for our son. Great overall experience

Nice outdoor space - food delicious - music a little loud for intimate conversation.

I had indoor reservations but changed to outdoor when the hostess said she would be able to get us a good outdoor table. We had excellent service from everyone. Food was very good but kind of on the pricey side. Overall I really like Zocalo and will go back again.

I ordered cheese enchiladas. A bit disappointing. The cheese was sparse and I had to use a knife to cut them. Way to tough! Please stuff more warm, creamy cheese into the cheese enchiladas! The rest of the plate was great. Particularly the cilantro rice. Love it!

Music was very very loud

I love the big outdoor dining. Great food and great service. I will definitely go again. Was a beautiful day too.

The food was awful. Drinks were gross. Cups and silverware were dirty. Extremely over prices

They've done a great job with expanding outdoor seating and utilizing online ordering from table. The service was extraordinary! Food and drinks were coming out within 1-2 minutes of order.

outside setup is great. the music was a bit loud and, since we were the only diners there, we asked the staff if it could be turned down just a bit. They replied that they don't get to control the volume, which was disappointing. But the food was good and the service was otherwise very attentive.

Food was good. Mojitos and Margaritas could have been better.

We were really excited to try Zocalo for the first time and I was very disappointed. First the customer service aspect was lost when you have to order online and pay online. I’m not even sure who our server was because different people came by all the time.
The veggie taco bowl showed on the menu fajita veggies yet came out with Chinese veggies, I guess. Basically kale and water chestnuts.
The margaritas were great so if I ever came back it would be for the atmosphere and margarita, which I can get somewhere else where the service wasn’t a mess and the food that’s on the menu is actually what you get.
My daughter and I didn’t hardly eat our food.

Great place, service is spotty but we had a great brunch.

Have eaten here a number of times and usually great but Easter Sunday was not our best meal there.Many mixups on orders,cold food and using app to order was confusing because menu on paper was not exact to app.I will try again and they did take drinks and 1 item off bill.Usually very good but like I said Easter Sunday was not best experience.Maybe COVID interfered with the experience.

Easter was great. They had a bunny giving kids eggs. So fun.

The service was outstanding but our food came out completely wrong.
Guacamole no cilantro (I am allergic) ... with cilantro
Queso Fundido and carnitas, came with chorizo
Burrito bowl, oops... they forgot the meat! It was a kind of bean soup.
I live next door, I wish it would be better :(

With all the Covid issues, they did a really good job... food, service were both outstanding

Again ordering the mail online is not a good idea. We need an experienced server to do that. We were charged for 3 meals even though there were just 2 of us. Ordered online some chopped cilantro whxih nver came and food tended to be bland. The place sis packed both inside and out so they are appealing to a clientele that does not care obviously . We have been going to this restaurant since it first opened but will not be rushing back, very disappointing.

Great outdoor seating area, fantastic service and ordering system via smartphone. And most importantly, delicious food!

Love sitting outdoors on the patio! the new menu is awesome and some former favorites remain. Overall, a BEST place to dine outdoors in Sacramento.

We were grateful for how your staff was able to accommodate our last minute change of adding another guest. They explained the rules, limitations due to covid and immediately worked together with other staff to find us another table! Very pleasant staff and delicious food!!

We love Zocalo and all the folks who work there. Really great people, and excellent food and delicious drinks! Though we definitely don’t love the CCP aspect :-/ much rather have a legit server. Technology and fear obscure humanity. I prefer human interaction when dining out vs ordering everything via my phone.

Great food and margaritas available during happy hour. Ordering online was not a problem, and when we had questions we could ask any of the servers for help. Started playing upbeat music which made it feel energetic. Great outdoor dining space.

Would have gave 5 stars for service but the sever forgot my dessert. Overall great experience.

This is a stop whenever we are in town. It was a joy getting to sit inside!

I understand COVID precautions, and I can almost accept having to order my own food, but it where is the service? Where is the talking about specials, or following up on the food, or any connection to the customer?

Food was good as always, and if you have not had their blackberry margarita I cannot recommend it enough. Better yet get a pitcher.

Excellent service & food

Chicken Mole enchiladas——-repeat performance. To die for!

Terrible urcode ordering on phones is Awful. BRING back menus and waiters!!!! Used to be a great place. Now it's like a self serve cafeteria. S u c k s

Our drinks were wrong. I guess the bartender didn’t pay attention to the order. We also found peace of plastic in our food. Server took the plate back and comped that item. I’m not sure if it was brought to managers attention but there was no apology.

Terry our bartender is amazing! Great service and such a wonderful person!

Food was cold, very little service, the drinks we ordered online were brought out in the wrong sizes but we were charged the full price.