Zengo - NYC
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Been to Zengo several times for bottomless brunch. This was the first time for dinner. You can sign up for a free drink if you go to their website!
Service was amazing, and dinner was delicious. Fresh ingredients and fast service.
Food has been sitting for hours, maybe even days. Cold, dry, hard and stale is what describes the food. A shame because service and decor is really good. I would never come again. An unlimited experience is not an excuse to serve food that isn't fresh.
Did the tasting menu for 55 per person. Good value and portions.
We had a really enjoyable evening at Zengo. The food was delicious, the service was attentive and we could converse without shouting. Eagerly looking forward to our next visit.
Work dinner with team. The service was slow. We arrived and the restaurant was not even half full. I ordered a dish called shrimp lettuce wrap and was served lettuce with a side dish of what looked like salsa with 2 baby shrimp that you had to search for. We ordered 2 friend rice sides for the table that arrived after we finished eating
The restaurant was empty and we still got our food extremely late. Disappointing!
Thank you for taking the time to review. We’re very sorry you experienced an undesirable level of service with us. We pride ourselves in excellent food and service and clearly did not meet our own standards during your visit. If you would like to further discuss your experience and see what I can do to improve your impression of Zengo, please email me at email@example.com. Warm Regards, Molly Guest Experience Team
Welcome ambiance, with friendly reception. The food is delicious, and efficiently provided to many diners. First time for us, and we plan to return with family and friends.
Fantastic food. Great spicy crab guacamole dip. Excellent edamame.
Service was very slow, initial order was received quickly, but when we made a change, had to wait much longer and even had to remind the staff couple of times. Some of the food received earlier was cold by the time rest of the food came. Staff was courteous
Dear Agni, I am sorry to hear we were not able to provide you with desirable level of service and food expectations while dining at Zengo. We pride ourselves on excellent food and service, and your visit was clearly not up to our usual standards. We will be meeting with our staff to ensure this does not happen again. If you would like to further discuss your visit and how I can make things right, please email me at firstname.lastname@example.org. Best, Molly Guest Experience Team
Great place for brunch. I left very full and with great quality food.
Thank you so much for your kind review ALP2. We are glad that you left full of food you enjoyed, that means we did our job! We appreciate you taking the time to write a review and hope that you will come back to Zengo again soon. Best, Molly Guest Experience Team
Great food and great service - will definitely be back!
Thank you for the kind review! We appreciate the feedback and support and look forward to welcoming you back soon.
Amazing. Such great food and drinks! Our waiter was so attentive and made sure to let us know what items could be made vegan. What wonderful service
Thank you for the kind review Ninz! We are so glad to hear that you enjoyed your visit to Zengo and home we can welcome you back for more excellent food and service soon.
Best miso soup I have ever had! Super friendly staff and the sushi was very fresh and delicious!!
Laura, I am so glad to hear you enjoyed our staff and food! We appreciate you taking the time to write a review. We appreciate the feedback and the support. I hope we can welcome you back to Zengo soon. Best, Molly Guest Experience Team
Two separate times the waiter brought our food and drinks to another table we watch the other patrons touch it and then the waiter eventually realized and put it on our table. That alone grossed me out and makes me not want to go back. The food was good just bad service experience.
Dear Sarah, I was very upset to hear about this situation. Having other customers touch your food is unacceptable. We have talked to our whole staff and management about this problem. I understand your reaction, but we would like to invite you back to have the Zengo experience you should have had in the first place. Please email email@example.com so I can work on making things right. Thank you for the feedback. Molly Guest Experience Team
This place was great! The only thing I would like for them to improve are their drinks. I understand that the drinks are unlimited but the bloody mary tasted completely watered down with no flavor. Pretty much tomato juice with volkda.
Desserts were tastier than main meals.
Service was amazing ! Food was great per usual
Not happy that the leftover brunch items couldn’t be wrapped up especially after $65 a person ($750 group bill) for only two hours.
Dear Jennifer, I am sorry you were upset by our no take-out policy. It is in place to prevent people from ordering a lot of extra food to go and taking advantage of our bottomless brunch. I am sure that was not your intention, and I am sorry we cannot make exceptions. I hope that the rest of your visit was enjoyable and that you will come join us again soon.
Great place for a nice night out! The staff is super friendly and know their stuff. I went for my birthday and they made the night super special! Will go again.
I was disappointed with Zengo. Menu is limited, prices are high and food was not very flavorful. Also, the interior looks tired. It needs an update!
Thank you for taking the time to provide us with your feedback on your recent visit to Zengo. We are always looking for guest feedback to improve our operation and guest experience. We are currently in the process of developing our new fall menu and we will take your feedback into serious consideration as price out our new menu. Thank you again for your review and we hope to welcome you back in the near future. Warm Regards, Molly Guest Experience Team
Great place for large groups, we were a group of 14 people and there was plenty of space and quick service. The restaurant has an awesome ambiance and unique menu, everything was delicious. Prices were very reasonable, especially for NY!
Great food, great location, really great value. loved it!
Beautiful location and really tasty food. Would recommend the Restaurant.
Nice food great ambiance and good service i had my daughter with me she thoroughly enjoyed the place keep it up
Andrew was amazing and the dumplings were my fave!
Thank you for the review Tiffany! We appreciate your feedback and will be sure to let Andrew know he made an impression. We hope to welcome you back for more dumplings at Zengo soon!
Amber was amazing , thanks . I had concerned early on in the brunch and the manager was able to assist and improve the problem, thanks you guys !
Thank you so much for your review. We will be sure to recognize Amber and the Manager on duty for good work. We are glad that you were well taken care of and hope to welcome you back to Zengo soon.
Zengo usually is a good time but for some reason this time was totally different. Waitress didn’t really care to talk to us, food wasn’t hot, the drinks were terrible. I had to tell our waitress to charge us the brunch value since we didn’t even finish our first drink. I was pretty sad but I guess everywhere can’t be perfect 100% of the time.
We're sorry to hear about this experience. We truly value the feedback from all of our guests and will use your review to improve our service and quality, moving forward. We appreciate that you usually enjoy your time at Zengo and will work hard to make sure that if you come back, we will be preforming up to our usual standards. If you would like to further discuss your experience and see how we can make it right, please email me at firstname.lastname@example.org m. Best, Molly
Outstanding service. Everyone was very attentive and food and drinks were delicious.
We are so glad to hear that we met our high standards of service during your visit. We hope you will come back for more delicious food soon. Thank you for your feedback!
It was great. It was my second time going. Both time I’ve spent it with my loved ones and we a great time bonding and getting drunk lol.
Dear HarveyD, Thank you for taking the time to write a review! We are so happy to hear that you enjoy the food and ambiance while connecting with loved ones over drinks. That is the kind of thing to which we aspire and we hope you will join us again soon. Thanks again.
Great brunch! Awesome service
I love Zengo’s brunch. Just the sake sangria puts it in the top tier, but the foods amazing too (arepas, buns and chilaquiles are my faves). And I love the tapas style so you can try a bite of pretty much everything
Food and service were impeccable. My glass was always topped off and the waiter was very attentive. Very lovely at most sphere. Would definitely plan to come back soon
Service was terrible, my waiter was extremely busy with other tables. I waited for over 20 minutes to keep on getting refills. My dessert took longer than 30 mins to get to the table. I am quite disappointed in Zengo. I have been here before. This brunch was for my birthday. My friends and I were not happy over all.
I don’t think I am returning to this venue.
Dear YareliG, I hope you will accept my sincere apology, as I am very disappointed to learn how our service team handled your brunch, especially on your birthday. We pride ourselves on excellent food and service, and our team clearly let you down. We will meet with our service team to ensure something like this does not happen again. If you would like to discuss your visit, please email us at email@example.com m so we can make things right. Best, Molly Guest Experience Team
Interesting space, good food that would have been enhanced by better service.
Dear MrBaritone, Thank you for taking the time to review. We’re very sorry you experienced an undesirable level of service with us. The problems you encountered during your visit have been addressed with our entire team. Best, Molly Guest Experience Team
Good unlimited food / definitely his brunch option. It took us 30 min from the time we were seated to receive our food. Appeared to be understaffed.
We went to celebrate my sister bday, we had a great time and the food was delicious. The Bottomless Brunch was amazing and worth the price.
Everything was great the food, service but the restaurant was uncomfortably cold. The AC did not need to be that high we rushed through dinner because we were so cold