YOTEL Roof Bar & Deck 12

Commentaires sur le restaurant YOTEL Roof Bar & Deck 12 de personnes qui y ont mangé. Selon des cotes récentes.

1. R

   Robbin

   New York City2 commentaires

   4.0

   Y est allé le 25 avril 2025

   1. Cote globale 4
   2. Nourriture 2
   3. Service 4
   4. Ambiance 4

   The rooftop view was beautiful and had heaters to make it more comfortable. The food was standard but the drinks were below basic. There is definitely room for improvement there. They also added 18% gratuity was automatically added to our bill. We were a party of three and I did not see it posted anywhere that gratuity was automatically added.
   

   YOTEL Roof Bar & Deck 12A répondu il y a 5 jours

   Hello Robbin, We are so glad you enjoyed our view and outdoor accommodations! The view is second to none! Thank you for your feedback on our selection of food and cocktails, we will be sharing this with our bar and culinary team in order to better improve moving forward, as great food and great service is always our top priority! I apologize that you feel our 18% gratuity policy was not as clearly communicated as best as possible, as we try and do our best to be transparent with our guests listing it on every page of our menu, as well as circling it on your check before you pay and verbally stating it tableside. We do hope to see you back soon, as we bring in new offerings for the summertime. Best, Deck 12
   

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2. j

   jalina

   Grand Boston2 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   beautiful view on outdoor patio and yummy food & drinks
   

   YOTEL Roof Bar & Deck 12A répondu le 22 avril 2025

   Hello Jalina! It was such a pleasure to host you. We are thrilled that you enjoyed your dinner, and we would love to see you back soon! Our top priority is always excellent service from team personality to our selection of food and beverage offerings and we are so glad we hit the mark for you. Your feedback will be shared with our team. Thank you, Deck 12
   

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3. T

   Tyrell

   Grand Boston2 commentaires

   1.0

   Y est allé le 19 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 4

   Service SUCKED and I didn’t feel like they wanted me there
   

   YOTEL Roof Bar & Deck 12A répondu le 21 avril 2025

   Hello Tyrell, We sincerely apologize for the unpleasant experience you had with us this past marathon weekend. Great food and great service is a standard we never want to compromise and clearly, we dropped the ball here. We have reached out privately, so if you would, we would love to hear some of your invaluable feedback so that we are able to grow and correct this with our team. We would also like to make this right for you. We hope to hear from you soon! Best Regards, Deck 12
   

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4. M

   Mark VIP

   Grand Boston10 commentaires

   5.0

   Y est allé le 13 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I enjoyed my experience there very much. The view of the city is incredible. The cocktails were very good and the food is delicious. The staff is also friendly. It is a great place to go and have a snack with a friend.
   

   YOTEL Roof Bar & Deck 12A répondu le 31 mars 2025

   Hello Mark! It was such a pleasure to host you. We are thrilled that you enjoyed your dinner, and we would love to see you back soon! Our top priority is always excellent service from team personality to our selection of food and beverage offerings and we are so glad we hit the mark for you. Your feedback will be shared with our team. Thank you, Deck 12
   

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5. C

   Courtney

   Charlotte1 commentaire

   3.0

   Y est allé le 8 mars 2025

   1. Cote globale 3
   2. Nourriture 1
   3. Service 5
   4. Ambiance 5

   The atmosphere and service were EXCELLENT! The food did not have much taste very disappointing.
   

   YOTEL Roof Bar & Deck 12A répondu le 15 mars 2025

   Hello Courtney, I would like to thank you for dining at Deck 12 and we are so glad that you enjoyed our service team as they are certainly very special to us. I would also like to apologize for the unsatisfactory experience you had with our culinary menu. I will be passing this information off to our culinary department as this is invaluable feedback to improve ourselves as a business. Our main goal is always to provide great food and great service to our guests. Thank you, Cheyenne Duarte Deck 12 Food and Beverage Manager
   

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6. ML

   MariaLisi

   Grand Boston5 commentaires

   5.0

   Y est allé le 1 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Excellent customer service. Made the birthday experience memorable.
   

   YOTEL Roof Bar & Deck 12A répondu le 1 mars 2025

   Hello MariaLisi! It was such a pleasure to host you last night. We are thrilled that you enjoyed your birthday dinner, and we would love to see you back soon! Our top priority is always excellent service from team personality to our selection of food and beverage offerings and we are so glad we hit the mark for you. Your feedback will be shared with our team. Thank you, Deck 12
   

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7. OT

   Client d'OpenTable

   Grand Boston1 commentaire

   5.0

   Y est allé le 16 février 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Staff was amazing. Made us feel extremely welcomed.
   

   YOTEL Roof Bar & Deck 12A répondu le 1 mars 2025

   Hello Anonymous! It was such a pleasure to host you. We are thrilled that you enjoyed your dinner, and we would love to see you back soon! Our top priority is always excellent service from team personality to our selection of food and beverage offerings and we are so glad we hit the mark for you. Your feedback will be shared with our team. Thank you, Deck 12
   

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8. S

   Sarah

   Grand Boston5 commentaires

   4.0

   Y est allé le 16 février 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   The burger and fries were delicious, and our server was polite and helpful. Order the Malbec, avoid the Pinot Noir. The whiskey cocktail tasted like sugary juice.
   

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9. J

   Juan

   Grand Boston5 commentaires

   5.0

   Y est allé le 16 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   All I can say is that I loved this place and Im definitely coming back.
   

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10. K

    Kevin

    Grand Boston1 commentaire

    5.0

    Y est allé le 15 février 2025

    1. Cote globale 5
    2. Nourriture 3
    3. Service 5
    4. Ambiance 3

    My waitress was lovely!! Made my experience. The soup was good! The drinks were really good.
    

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