WSW The Steakhouse | Whisky Steak Wine

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1. MC

   MarkC

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service4ambience3

   Pros- good service and good wine selection Cons- the food was nearly unpalatable. The baked potato was shriveled and black on the inside from sitting under a warmer all day. No amount of butter or sour cream would allow me to take a second bite. The quality cut of steak was mediocre for a $50 ribeye, which you had to pay extra for a baked potato. You can by far get a better quality steak and potato at Outback.

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2. AW

   AllenW

   Exclusive

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   overall3food3service5ambience4

   WSW and Waioli have so many barriers to paying and tipping. If I can buy a drink with my WSW card in the Waioli lounge, then I should be able to get a drink there and transfer it to my WSW table reservation. Otherwise, you’re asking me to tip for the drink and then tip for the meal. I did not tip for the drink. If I can pay for my meal with my WSW card, then I should be able to tip with it as well and use it freely between WSW and Waioli; otherwise, the WSW card has less value and I’d much rather use a credit card. If I arrive to WSW before my reservation and am told to wait in the lobby, then give me a coaster that vibrates when my table is ready like bars do, otherwise when the time my reservation time comes if no one is at the front counter and nobody approaches me then I’ll just seat myself. I don’t like my visit yesterday, and I’m a local net worth millionaire. Perhaps I’ll try WSW next year to see if they’ve tightened the ship.

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3. GD

   GeorgeD

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience4

   Excellent service, beautiful presentation and delicious food. A bit pricey but would definitely go back

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4. OT

   OpenTable Diner

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   overall4food3service5ambience4

   Service is very good. But The meat was a bit dry.

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5. CT

   CaesarTheDay

   Los Angeles

   8 reviews

   vip
   4.0

   8 reviews

   Dined 5 days ago

   overall4food4service5ambience1

   This is a hotel restaurant with hotel restaurant vibe and ambience. But the service is surprisingly good and the food isn’t bad either. I mean it’s not gonna make a Michelin list but the steaks were on or with most mid level steakhouses and the wine list diverse enough to find a gem or two. The only reason we ended up going there was that the cruise was in town and almost every restaurant worth calling was booked up. Not a place I’ll revisit but it fed the family.

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6. OT

   OpenTable Diner

   San Diego

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Great Wedding Anniversary diner with delicious foods, reasonable prices and outstanding service by Kanoe.

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7. OT

   OpenTable Diner

   Hawaii

   1 review

   5.0

   1 review

   Dined on June 19, 2022

   overall5food5service4ambience5

   Another special place w/ my wife

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8. D

   Doug

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on June 19, 2022

   overall5food5service5ambience4

   Great food and beautiful view. Good wine selection and the service was outstanding.

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9. DB

   DBFW

   1 review

   5.0

   1 review

   Dined on June 18, 2022

   overall5food5service4ambience5

   Poke was wonderful. Beef ribs very tender and Alii mushrooms are always good

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10. VY

    VictorY

    1 review

    5.0

    1 review

    Dined on June 14, 2022

    overall5food5service5ambience5

    Loved the food, experience, food selection, and customer service. All was on point. Food selection is very good. I definitely will plan to go again to try more from the menu. My first experience in Hilo where service is exactly how a high end reasteraunt should. All other eaterys in Hilo should strive to be the same way, service wise. Would highly reccommend to others.

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11. P

    Pamela

    San Francisco

    1 review

    3.0

    1 review

    Dined on June 13, 2022

    overall3food5service5ambience1

    I would've given 5 stars butni found the ambiance very lacking considering the prices you charge. To me, a high end restaurant would at least have white table cloths and dimmed lights. Also, when I made the online reservations I indicated we would be celebrating a birthday, yet nothing as acknowledged when we were there. I once ate at a high end steak restaurant on Oahu to celebrate a college graduation , and they provided a bottle of champagne in the house and Congrstulated the graduate. Thy had linen table clothes, dimmed lighting and a higher levelnof ambiance .We paid the same prices as your restaurant . So u don't feel your restaurant is a good value for the prices you charge. Butnthe food is delicious and the service was good.

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12. M

    Mahalo

    Hawaii

    1 review

    5.0

    1 review

    Dined on June 9, 2022

    overall5food5service5ambience4

    Will definitely be making this a favorite for special dinners!!

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13. R

    Rickeya

    1 review

    1.0

    1 review

    Dined on June 6, 2022

    overall1food1service1ambience1

    it was bad all around for me and my wife. We will not be returning to this so called "steak house" we spent $165.00 for poor quality food we had filet Mignon it was cold and so was the baked potato. The meat came on a giant white plate it was unappealing. I will not let anyone I know to go there.

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14. KM

    KenM

    1 review

    5.0

    1 review

    Dined on June 6, 2022

    overall5food3service5ambience5

    I asked for my margarita on the rocks and it arrived blended. I ordered my filet medium rare and it came medium with no gravy (I was never asked which one I'd like). The lobster tail was tiny and over cooked, dry. I didn't complain at the time and still enjoyed our anniversary dinner but, am hoping this review will prompt WSW to pay closer attention to the details that make an establishment "fine dining" besides the price.

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15. T

    Terri808

    Hawaii

    6 reviews

    5.0

    6 reviews

    Dined on June 5, 2022

    overall5food5service5ambience5

    All workers gave excellent service, good price, great atmosphere, and yummy food.

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16. OT

    OpenTable Diner

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on June 5, 2022

    overall5food5service5ambience5

    It was a great ending of my 58th birthday ! The whiskey was great and the filet mignon scrumptious! Mahalo for the yummy birthday mango cheesecake!

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17. AN

    45thANNV

    Hawaii

    5 reviews

    5.0

    5 reviews

    Dined on June 3, 2022

    overall5food5service5ambience5

    quiet spacious amazing view from all tables Rick good server. Bone marrow perfect asparagus thin overcooked lobster good & pork chop perfectly cooked ambiance outstanding . returning for breakfast & dinner on June 4

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 31, 2022

    overall5food5service5ambience5

    We came to wine and dine and that’s just what happened. The food was absolutely amazing and the services was even better!!

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19. TW

    TazW

    1 review

    5.0

    1 review

    Dined on May 30, 2022

    overall5food5service3ambience5

    Food was amazing would totally come back again. Be back.

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20. OT

    OpenTable Diner

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on May 30, 2022

    overall5food5service5ambience5

    Fantastic food and environment! Only place to have bottles of Lokelani!

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21. LG

    LaeG

    Hawaii

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Friendly workers, nice view, clean Restuarant.

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22. HL

    HiloLover

    Hawaii

    7 reviews

    5.0

    7 reviews

    Dined on May 29, 2022

    overall5food5service5ambience5

    Third dinner at WSW all three nights of my stay. I pigged out on Misoyaki Butterfish again and Lobster in between on second night. The Butterfish was among the best I’ve had anywhere! The German Riesling featured on their special wine menu was outstanding. I had two. The yuzu sorbet finished a wonderful dinner. Service was great and price was very reasonable. 6 stars!

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23. OT

    OpenTable Diner

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on May 28, 2022

    overall1food1service2ambience3

    Do not recommend. Bland, overcooked food. Bad service.

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24. CA

    ClaireAS

    Hawaii

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food4service5ambience5

    Service was great but I expected more flavors on the meat menu.

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25. HL

    HiloLover

    Hawaii

    8 reviews

    5.0

    8 reviews

    Dined on May 28, 2022

    overall5food5service5ambience5

    Enjoyed my first lobster in eons, but had to try the WSW lobster special. OMG, it was fantastic--and served with their loaded potato with the works! A matcha cheesecake completed a first class dinner.

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26. HR

    HiloRobert

    Hawaii

    1 review

    5.0

    1 review

    Dined on May 25, 2022

    overall5food5service5ambience5

    A very pleasant experience all around. The atmosphere is just classy enough that I enjoyed dressing up a little. Service was fast and attentive. The prime rib came as I had requested and was excellent.

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27. OT

    OpenTable Diner

    Hawaii

    1 review

    2.0

    1 review

    Dined on May 25, 2022

    overall2food2service5ambience4

    The prime rib was tasteless and so unlike the first time we came - it was spectacular then. I didn’t ask for it then, but the waitress said we must have gotten it Paniolo style. Every bite was absolutely flavorful, seared perfectly on the outside, medium rare on the inside. Not the case at all this time. The seafood skillet was mediocre. Even with big pieces of lobster which undercooked, chewy and on the edge of raw, an odd bitter flavor in the skillet sauce, too much white wine in the clam sauce - the food staff graciously separated the clams from the skillet for us for one of our allergies - but the mediocre to not-so-good flavors won’t cut it for a special event dinner that cost over $300. Staff was excellent. We had wonderful service, We had such high hopes that your place would be our favorite meat and seafood dining experience in Hilo… too bad.

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28. JK

    JasmineKaupe

    1 review

    5.0

    1 review

    Dined on May 24, 2022

    overall5food5service5ambience5

    Good food, worth the price. Happy customers. Perfect sitting spot in the corner next to the window. Beautiful view of Hilo Bay. Really enjoyed the prime rib for sure! Was amazed to how big it was! Delicious!

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29. d

    donzo

    1 review

    4.0

    1 review

    Dined on May 22, 2022

    overall4food2service4ambience3

    For a Steakhouse, ordered steak medium, got well-done/dry.

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30. RS

    RudyS

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience5

    Service was excellent our waiter was Enrique and he was the best the food was great.

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31. JP

    JamesP

    Hawaii

    1 review

    1.0

    1 review

    Dined on May 22, 2022

    overall1food1service1ambience3

    My wife and I came over to Hilo from our home in Honolulu to celebrate our anniversary. We made reservations based off Open Table information and a personal recommendation from a local friend. Our table had a very nice view as requested and our server was very nice. We had ordered drinks and appetizers which were tasty, but that’s where things declined. Our reservation was for 7:00 and by 8:25 we left the restaurant without having had our dinner. We were trying to be patient because we understand a kitchen can get backed up. When we noticed other tables that came in after us were being served dinner that’s when we notified the staff that this was unacceptable and asked for our check for our drinks and appetizer. We walked out very disappointed with the situation and how our anniversary dinner ended.

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32. LF

    LindaF

    Hawaii

    3 reviews

    4.0

    3 reviews

    Dined on May 14, 2022

    overall4food4service5ambience5

    It would be good if they had more appetizers and if 2 sides were included with the entree instead of sold separately.

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33. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 14, 2022

    overall4food4service5ambience5

    Loved the staff and desserts!

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34. 8

    808takohunter

    Vancouver

    8 reviews

    5.0

    8 reviews

    Dined on May 13, 2022

    overall5food4service5ambience4

    Only issue was my prime rib was room temp, not hot. Other than that it was an awesome experience as ususal.

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35. TB

    TracieB

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    Waitress was super nice even the greeters was awesome

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36. KC

    KevinC

    Hawaii

    3 reviews

    4.0

    3 reviews

    Dined on May 9, 2022

    overall4food3service5ambience5

    As always the service is great and the views ! But this is the 3rd time either the quantity or the recipe for the meals were changed without informing us while we ordered and then were surprised when served ! This is very disappointing ! Otherwise a great experience !

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37. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 9, 2022

    overall2food2service3ambience2

    Both steaks and the prime rib arrived undercooked and cold: rare instead of medium rare. The plates were ungarnished so the entrées and sides looked lonely and unappealing. Not even parsley. Presentation was a solid “F.” The sides were good but the steaks were more “choice” than “prime.” For those prices it was obvious they weren’t interested in repeat customers. The prime rib was flavorless, relying solely on the horseradish sauce. Plain and uninspired. Such a sad execution in what is a beautiful setting. Too bad. Hilo would benefit from a good steakhouse. We won’t be going back. $270 for three people just adds insult to injury.

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38. C

    Christine

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service5ambience5

    I wish we would have been told ahead of time that the menu on Mother’s Day was significantly smaller. I wanted the I’m Starving breakfast and a side of fried rice which both were not available.

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39. BS

    BobS

    Milwaukee

    9 reviews

    4.0

    9 reviews

    Dined on May 8, 2022

    overall4food5service3ambience5

    Service started off well with Drinks and appetizers. Then there was a 45 minute plus gap waiting for the steaks.

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40. SM

    StewartM

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    My husband and I celebrated our 29th wedding anniversary and Mother’s Day all in one, we chose this location because of the online menu and what we had heard about it. We waited two months before we finally decided to go and made a weekend out of it by staying in the hotel. We went a little early but they sat us right away as our reservations were @7, right away the experience began with the lights, the mood, the energy and then they sat us on a table overlooking Hilo bay near coconut island, it was beautiful. Our waters were dropped and then our server joined us 2 minutes later, took our drink orders and I was lucky to try one of their bartenders special margaritas. We ordered the caprese and then short after the lobster Mac and cheese….. 10 minutes later enjoying the flavors of these two mouth watering appetizers. We ordered our dinner myself the lobster tails, loaded baked potato and perfectly cooked asparagus. My husband the 18oz. Ribeye along with his own loaded potato and a side of garlic shrimp. While we waited for our entrees and enjoyed our appetizers and draft Heineken for my husband and I kept going with the bartender margarita….. I looked at my husband and said “ this is adulting! We’re finally adulting! The ambiance, the lighting, the service, the food and OMG the desserts matcha green tea cheesecake and the lava cake were absolutely mouthwatering. My husband laughed and replied “ I don’t feel like we’re in Hilo, I feel like we’ve staycationed on another island like Oahu or somewhere in the mainland! This is so great!”. This anniversary and Mother’s Day in one celebration we’re exactly what my husband and I needed and did not expect to receive in Hilo town. The WSW experience was well worth the evening! The best time my husband and I have spent together. Stay in the hotel if you can, the relaxation is worth the time. We are looking forward to returning again soon.

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