I like the food at Wok n Fire, but the thing that turns me off the most is when they are rushing you off of your table. This has happened to me twice there now. The first time they literally just cleaned our plates off and we ordered another round of drinks and the manager came over and told us we need to take our drinks to the bar because he wanted the table. This time they had a group standing against the wall waiting for our table while we were still eating. Talk about making you feel rushed. I doubt I will ever go back because this must be how they run their restaurant. Give us your money and get out.
Waited 30 min beyond reservation. Hostess sat walk ins before us, questioned her and she lied about. Second time this happened with her she is unprofessional in my book. Sits people she is friends with.
Somewhat disappointed, as soup was served with meal, rather than before. Also, asked for steak dish and received chicken instead. In both cases soup and meal deducted from check, and they gave me soup to go. Also, restaurant rather noisy for dinner at 6:00 pm. Still, we like this restaurant, and at other times, have been happy overall.
Went in Sunday evening. Very busy in bar. Jamie bartender gave great service. TRY the Mango Martini!
First time having sushi. I was nervous but I really enjoyed the st Charles roll. The server was very helpful since it was my first time trying sushi! We will be back.
Food is wonderful but this was the 2nd time in a row we had reservations and we had to wait over 45 minutes for our table. Very frustrated!
Try the tuna poke appetizer. yummy
We arrived about 15 min before our reservation and even though from our eye site we could see 4 open booths and multiple tables open, the front desk staff would not seat us. That was a bit frustrating as we had three small children with us. That is my only complaint.
The appetizers, sushi & dessert were delicious, the main dishes were very disappointing. We also mentioned it was a special occasion but it was not even acknowledged by any of the staff.
This restaurant has tumbled far down the ladder in both food quality and service. Server forgot to put in appetizer orders. Served them after the entrees. No excuse because restaurant had been cleared out due to a ventilation issue earlier in the day, so cooks and servers standing around not doing anything. Same holds true for the food: no excuse for barely blanched, boring broccoli and semi-steamed rice which was dry. Ahi tuna nicely seared on outside, but wasabi vinagarette was barely noticeable. Other entrees not much better. This used to be our nice, go-to, trendy Asian restaurant for great food. Not so anymore. Will not eat here again.
wine brings my friends together. it was super fun night for all us mom's. service was great and the good was amazing. did I mention they have wine:)
I've been to Wok N Fire a few times, and it's consistently fairly decent. The martini selection is good. Service is ok. Overall, it's a good place close to home to have a casual dinner and grab some sushi when the craving hits.
Great Bday dinner for my Wife, everybody loves Wok n Fire at Our House!
I have always enjoyed the tuna poke appetizer and the service is generally very good but the spicy king Kong scallops had no noticeable heat to it so it should not be described spicy...... The sauce that came with it was ok but there was too much of it. The scallop dish had breaded crispy scallops but the sauce completely defeated the purpose of a crispy breaded scallops because then were completely soaked in sauce :(. My wife's pad thia was mediocre as well.
Sushi and apps are great here but specific entrees not very good.
This was a wonderful find, right downtown St. Charles. Lots of parking close by (there is a parking garage right next door and a large parking lot right across the street).
It is a good thing we made reservations, because the restaurant was packed. There is a cozy lounge area where we waited for a few minutes for our table. The service was speedy and we got our drinks quickly.
Our table was ready promptly. Our server (Chris) was very attentive and took our appetizer order first. We got the Crab Rangoon and it was excellent. Crispy and filled with tasty crab and sweet cream cheese. Chris was helpful and explained the various menu items. We ordered the Wok-Tossed dish, Ginger. It was outstanding. The vegetables were crisp and the sauce was delicious. Also ordered the St. Charles Roll and WOW it was delectable. For desert we had the Mango Cheesecake. Which was creamy and subtle. All-around excellent.
Plus, we took home a doggie bag.
Service and food are outstanding.
Good food. Good value.
I had the Hong Kong Calamari, it was disgusting! My friend had the lettuce wraps, they were fabulous. The Tuna Poke is really good.
Super busy on Saturday but everything was lovely. The sushi tasted so fresh. Great evening with the neighbors. Keep up the good work!
Even though we made a reservation it took them 30 minutes to serve us.
Excellent service and good food. Noise level almost too much for a conversation.
It was very nice.
Service was a little slow, but food is very good. Will visit again!
Went in for lunch date with the hubby. The Mango Salad was to die for. Great service and the lady manager sorry don't know her name stop by our table to check how things we're going. Thumbs up! We will be back.
This is a really great place! We shared Hot and Soup Soup, Crab Rangoon, Cantonese Orange Peel with crispy chicken, shrimp and beef and the wrinkled green beans. Everything was very delicious! Daniel was one of the best servers we have had recently - very friendly and knowledgeable about the menu. There were some interesting specialty drinks including the Pomegranate Drunken Master Ginger Ale. Look forward to visiting again when in Chicago!
We chose Wok & Fire for a Valentines Day dinner. The food was great and the service was perfect. For such a busy night they did a great job! We will definitely recommend Wok & Fire and we will be returning.
Excellent service, good food, nice atmosphere. Celebrated 65th birthday for wife who loved the overall experience. Definitely would go again.
We have been to this location and had excellent service and great food. This time the service was horrific. The waitress was so slow to take our order, deliver food, realize that food from our order was missing, etc. It just went on and on. A simple hour dinner turned into 2 hours with impatient kids became an endurance contest. Extremely disappointing.
Very loud restaurant, poor quality sushi, over priced for the quality of the food. Would not eat there again. its like the McDonalds of Sushi!
Friday night with the kids! Menu has something for everyone of all ages. We were there at 5:45 so still early enough to be there with kiddos w/o getting dirty looks! Craving more maki rolls!
Even on a busy Friday night we were seated at the time of our reservation. Excellent service, delicious fresh food, friendly and energetic atmosphere. Recommend you make reservations for evening meal.
Wonderful restaurant great food , service and atmosphere!
Service was nice. Staff were friendly. We enjoyed our meal & outing there as normal
Great service and delicious food. The seating area was comfortable and spacious.
Dined here on a spur-of-the-moment Sunday night. The restaurant was pretty steady despite a snow storm that had started a few hours earlier. The only way into the restaurant was through a revolving door that had not been treated at all for snow or ice removal. It was very tricky trying to get in with our party. We said something to the hostess who just agreed that it was very slippery but didn't seem too concerned. We were seated right away and waited nearly 10 minutes to be greeted by a server. This pretty much set the mood for the level of service we'd get throughout the meal. The food that we ordered was delicious. We know it's good, which is why we went in. However, when our food eventually came, we had no utensils. Getting a refill on our iced tea/water/soda was nearly impossible. We chose not to order alcohol because we didn't want to wait for it. I'd probably bypass this location in the future for similar restaurants in the area.
Good food, service was prompt but more expensive than expected.
Excellent food. Large portions but not obnoxiously so.
Geeat food and fast!!
Went for a work outing and we were not disappointed. The Saint Charles roll was fantastic! Service was good! Everyone of us left satisfied!
Never had sushi so when my son wanted to go there I was a little optimistic. When the food came and tasted it I see what I've been missing. Outstanding
Great place for food, service and atmosphere. Food fresh, servers prompt and polite and a mild energy in the air.