Wok n Fire - St Charles
Went to celebrate our 38th wedding anniversary with our son and his girlfriend. The menu has changed recently and many of our favorites are no longer on the menu which was disappointing to all of us. We were initially seated at a table by the busy front door area and asked for a booth instead. The host told us that it was reserved for Geneva high school students homecoming attendees. There were no homecoming high school students anywhere in the restaurant during our entire time there. The host choose to seat a family at the booth instead, completely ignoring our request to sit there. Poor customer service by Wok-n-Fire, especially since we are frequent diners at the restaurant. Very disappointed in the restaurant and the lack of service by the host.
Best service best pad Thai around
Kids playing drums on their plate with forks.
Parents did not care.
Meeting a friend.
Food seems to get worse every time we go. Service was not very friendly. Noise level is high.
Staff is very nice and timely. I think the food is a tad expensive for what you get now since the menu changed. Really miss the “governors”.
It took a very long time to get our food. The chicken lettuce wraps had more veggies and barely any chicken. When asked for more chicken was told we’d have to pay more. My son ordered a side of fries and took 20 minutes to get it as well as the extra chicken. I would go back to see if it’s better the next time. If not the South Barrington location isn’t too much further and I know their service and food is amazing.
We love Wok-n-Fire. We have never had a bad experience there. The food is wonderful, the staff is friendly. Great restaurant!
Had dinner with friends from out of state. They enjoyed the food, service and ambiance of Wok-n-fire.
Just a nice night out for sushi with my 17 yo daughter.
Good place for 14th Birthday Celebration!
Food and service excellant. For some reason, they did not have on file the opentable reservation.
Great food and drinks!
We’ve been to Wok n Fire numerous times and have really enjoyed it. We were surprised when we arrived to see the menu had been reduced to a single two-sided document with several favorite items missing. The food tasted fine, but the quality seemed to have been reduced slightly too.
Our waiter was outstanding! Food was great
Very nice place to eat good ambiance , the prices are very reasonable
Great for families, dates and business meetings. The food was delicious, first time trying any of the noodle dishes and now it on our list to order again - great flavor, love the spice!! Can't wait to go back
This is our go to for sushi in the Fox Valley, but our recent Monday night visit was disappointing. Both the table and food service were extremely slow, and the scallops on the $17 Spider Roll looked as though they had been on the grill for half an hour. Sending a private note to the restaurant to alert them to these problems.
Very attentive service.
Birthday celebration. It was a very hot day and the air conditioning struggled to keep it cool inside. The food was excellent as always.
It was a bit warm in the dining area. Outside of the temperature, the rest of experience was great.
The food is always good and the service was good. I am not sure what to say we go here once a month.
Terrible sushi! It’s the Chili’s of sushi rolls.
Such great service! The manager is very welcoming and accommodating! Always impressed!
Service was great and the food was very good. We will come back again.
Main course came out 2 minutes after soup 2was served
We love the variety of cuisines represented on the menu, their gluten-free and vegetarian options, and the overall dining experience.
We are long time customers of Wok-n-Fire and liked the previous menu much better. The new menu has less options to order from. For our party of 6, we experienced the following: the draft beers we ordered were warm; the ginger ale ordered was watered down and had to be reordered; one of dishes we ordered was prepared wrong and had to be sent back and re-made. It appeared to us that Wok-n-Fire is headed in the wrong direction from our many previous visits. I hope that Wok-n-Fire uses this feedback constructively to make improvements in its food, drinks and service. Thanks for listening.
First time visit. The overall food/ambience experience was good. However, there are areas for improvement. Specifically, we were handed dirty menus and then the beginning service (greeting, drink order )was slow. We also requested drink refills at time of food delivery and it wasn't acted on until a second request was made. Check in after food delivery was slow.
We noticed another group of 4 was seated but they were not greeted. They sat and sat and no one stopped by. They finally left without ordering and no one seemed to notice. The restaurant was busy on a Saturday night but a few tables were still available.
The menu and special options were good.
Our waiter acknowledged when he met our table that he didn't know who was assigned but said he would take care of us. This may have been the issue with the family of 4
Food was good. Service was good. Well attended too. Atmosphere was pretty decent. Very lively environment. Was a little challenging to hear through. Lots of people talking enjoying themselves but that made it a bit hard to hear our conversation. Overall a nice time. Would go back.
Summer fun for our kids who like sushi. We had a horrible experience. It took over 45 minutes to get our food. The food was NOT up to par! The nigiri rolls fell apart the rice was not sticky at all they seemed like the rice had been buttered or something. The Thai salad was disgusting. Very disappointed. The kids enjoyed the bathroom stalls where so tall,but the handle on the inside of one of the women’s stAlls was not functioning properly loose... very disappointing
Seems like they need to adjust a/c Even hostess was walking around pulling her sweater together. I think front desk needs to dress more appropriately. Shorts and a cropped top seem way too casual.
Overall great experience, we love going here for family dinners. Always seated quickly and great service.
Service was horrible. Young people who don't understand what a reservation is. Disrespectful.
Mediocre sushi, took a while to receive it and the other entree's sat and we're like warm by the time the sushi was ready. They gave a free desert for my friend's birthday; the highlight of the dinner.
We waited an extremely long time for our food and when asked what the hold up was we were told it was cooking of the child’s menu item. Our food came out luke warm and our daughters meal was a cold meal which did not require cooking at that time. The server didn’t seem too attentive to us so we are unsure if it was a kitchen or service issue.
Felt a bit rushed to check out. Was told we were the waitresses only table. Conversation was interrupted a few times. The food and drinks were very good.
One individual in our party didn’t receive their meal until it was indicated to our server that it’d been forgotten. Another individual had what resembled to be a long curly hair in their sushi. We were told it was some sort of husk from what they wrap it in. Still looked gross though!