Wok n Fire - St Charles
For spending over $200 you would at least expect a properly cooked steak. It was completely raw in the middle. So disappointing
Host was unawsre of my request on OpenTable for a quieter table. He placed us in the walkway, and when I said I had made a request for a quieter spot, he said "we don't see those requests". Food was mediocre, but high priced. Vegetables are available as an added side dish, added price. Very hip spot, but lots of better food options close by.
Waited at our table over 15 mins before anyone came to take drink order. Even after telling the hostess we still had to flag someone down. They kept apologizing. After 20+ mins We finally got a server who was nice and again apologized and said we weren’t her table but she would take care of us. The food was meh it was like an expensive Panda Express The sushi presentation was terrible just globs of sauce with a leaf stuck in it. We were given a free appetizer coupon for our next visit which we thought was funny because we will never be back. Really Poor management someone should have known we were being ignored.
Great Bday dinner for our 18 Year Old Daughter! 1 item was not good when food was served, Manager promptly stopped by the table, addressed the issue and took off the bill!
The meal was good overall. We ordered an appitizer that was chicken on skewers. We inspected one of the chicken on skewers and found it to still be raw. We let the waitress know and she got us a new appitizer. We cracked jokes about it with her afterwards. The main meals were brilliant and tasted very good.
Hot and Sour soup was mostly broth. Dumplings were just OK. Entree, meh.
I like Wok n Fire in Wheaton a lot, and so I decided to venture to the one in St. Charles to ensure it was just the same. As always, the food was delicious and for a good price. However, a few notations for improvement and future success:
- I was not greeted upon arrival and I had to physically get the attention of the host to check in for my reservation. Both people behind the host stand seemed frazzled.
-We were seated 10 minutes after our reservation time, however, we were accommodated with a table swap as we wanted a booth.
-Our server was a bit behind but apologized for the delay. There was a huge delay in receiving drinks. We had received an appetizer and finished it before receiving a first round on drinks. Very disappointing...
Service came down a bit with this visit, along with ambiance going up and noise level going up as it was homecoming weekend. If that were not the case I'm sure everything would have been the same old 5 * as it usually is!
Went there for our anniversary prior to seeing a show at the Arcada Theater. Happened to be St Charles' homecoming so it was packed with teens in their finest attire and a bit noisy. Nicely appointed interior, the staff sat us promptly and the menu was excellent. The Thai Sticky Wings were wonderful as were the Spring Rolls. The Crazy Roll was on par and while the Inky Roll was good the scallops on top were not seared as advertised. Connor our server was very responsive.
Went to celebrate our 38th wedding anniversary with our son and his girlfriend. The menu has changed recently and many of our favorites are no longer on the menu which was disappointing to all of us. We were initially seated at a table by the busy front door area and asked for a booth instead. The host told us that it was reserved for Geneva high school students homecoming attendees. There were no homecoming high school students anywhere in the restaurant during our entire time there. The host choose to seat a family at the booth instead, completely ignoring our request to sit there. Poor customer service by Wok-n-Fire, especially since we are frequent diners at the restaurant. Very disappointed in the restaurant and the lack of service by the host.
Best service best pad Thai around
Kids playing drums on their plate with forks.
Parents did not care.
Meeting a friend.
Food seems to get worse every time we go. Service was not very friendly. Noise level is high.
Staff is very nice and timely. I think the food is a tad expensive for what you get now since the menu changed. Really miss the “governors”.
It took a very long time to get our food. The chicken lettuce wraps had more veggies and barely any chicken. When asked for more chicken was told we’d have to pay more. My son ordered a side of fries and took 20 minutes to get it as well as the extra chicken. I would go back to see if it’s better the next time. If not the South Barrington location isn’t too much further and I know their service and food is amazing.
We love Wok-n-Fire. We have never had a bad experience there. The food is wonderful, the staff is friendly. Great restaurant!
Had dinner with friends from out of state. They enjoyed the food, service and ambiance of Wok-n-fire.
Just a nice night out for sushi with my 17 yo daughter.
Good place for 14th Birthday Celebration!
Food and service excellant. For some reason, they did not have on file the opentable reservation.
Great food and drinks!
We’ve been to Wok n Fire numerous times and have really enjoyed it. We were surprised when we arrived to see the menu had been reduced to a single two-sided document with several favorite items missing. The food tasted fine, but the quality seemed to have been reduced slightly too.
Our waiter was outstanding! Food was great
Very nice place to eat good ambiance , the prices are very reasonable
Great for families, dates and business meetings. The food was delicious, first time trying any of the noodle dishes and now it on our list to order again - great flavor, love the spice!! Can't wait to go back
This is our go to for sushi in the Fox Valley, but our recent Monday night visit was disappointing. Both the table and food service were extremely slow, and the scallops on the $17 Spider Roll looked as though they had been on the grill for half an hour. Sending a private note to the restaurant to alert them to these problems.
Very attentive service.
Birthday celebration. It was a very hot day and the air conditioning struggled to keep it cool inside. The food was excellent as always.
It was a bit warm in the dining area. Outside of the temperature, the rest of experience was great.
The food is always good and the service was good. I am not sure what to say we go here once a month.
Terrible sushi! It’s the Chili’s of sushi rolls.
Such great service! The manager is very welcoming and accommodating! Always impressed!
Service was great and the food was very good. We will come back again.
Main course came out 2 minutes after soup 2was served
We love the variety of cuisines represented on the menu, their gluten-free and vegetarian options, and the overall dining experience.
We are long time customers of Wok-n-Fire and liked the previous menu much better. The new menu has less options to order from. For our party of 6, we experienced the following: the draft beers we ordered were warm; the ginger ale ordered was watered down and had to be reordered; one of dishes we ordered was prepared wrong and had to be sent back and re-made. It appeared to us that Wok-n-Fire is headed in the wrong direction from our many previous visits. I hope that Wok-n-Fire uses this feedback constructively to make improvements in its food, drinks and service. Thanks for listening.
First time visit. The overall food/ambience experience was good. However, there are areas for improvement. Specifically, we were handed dirty menus and then the beginning service (greeting, drink order )was slow. We also requested drink refills at time of food delivery and it wasn't acted on until a second request was made. Check in after food delivery was slow.
We noticed another group of 4 was seated but they were not greeted. They sat and sat and no one stopped by. They finally left without ordering and no one seemed to notice. The restaurant was busy on a Saturday night but a few tables were still available.
The menu and special options were good.
Our waiter acknowledged when he met our table that he didn't know who was assigned but said he would take care of us. This may have been the issue with the family of 4