Wok n Fire - St Charles

4.4
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917 Reviews
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$30 and under
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Pan-Asian
Wok 'N Fire features contemporary Pan Asian cuisine and fun creative sushi all set in a lavish downtown style dining room. When you first walk in to a Wok 'N Fire the first notice the beautiful modern decor. Then, as your food begins to arrive at your table you realize this is the Pan Asian food that you have always dreamt of. Appealing to both the eye as well as the palate
What 917 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.3
food
4.4
service
4.3
ambience
4.1
value
Noise · Moderate
89% of people would recommend it to a friend
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LD
Chicago
1 review
Dined 3 days ago
Overall 1food 1service 5ambience 2

For spending over $200 you would at least expect a properly cooked steak. It was completely raw in the middle. So disappointing

R
Chicago
2 reviews
Dined 5 days ago
Overall 3food 3service 4ambience 2

Host was unawsre of my request on OpenTable for a quieter table. He placed us in the walkway, and when I said I had made a request for a quieter spot, he said "we don't see those requests". Food was mediocre, but high priced. Vegetables are available as an added side dish, added price. Very hip spot, but lots of better food options close by.

OT
Denver
5 reviews
Dined on October 5, 2019
Overall 1food 1service 1ambience 3

Waited at our table over 15 mins before anyone came to take drink order. Even after telling the hostess we still had to flag someone down. They kept apologizing. After 20+ mins We finally got a server who was nice and again apologized and said we weren’t her table but she would take care of us. The food was meh it was like an expensive Panda Express The sushi presentation was terrible just globs of sauce with a leaf stuck in it. We were given a free appetizer coupon for our next visit which we thought was funny because we will never be back. Really Poor management someone should have known we were being ignored.

B
Atlanta
27 reviews
Dined on October 1, 2019
Overall 4food 4service 5ambience 4

Great Bday dinner for our 18 Year Old Daughter! 1 item was not good when food was served, Manager promptly stopped by the table, addressed the issue and took off the bill!

OT
1 review
Dined on September 27, 2019
Overall 4food 4service 4ambience 4

The meal was good overall. We ordered an appitizer that was chicken on skewers. We inspected one of the chicken on skewers and found it to still be raw. We let the waitress know and she got us a new appitizer. We cracked jokes about it with her afterwards. The main meals were brilliant and tasted very good.

B
Chicago
5 reviews
Dined on September 25, 2019
Overall 2food 2service 4ambience 4

Hot and Sour soup was mostly broth. Dumplings were just OK. Entree, meh.

C
Chicago
1 review
Dined on September 21, 2019
Overall 3food 4service 2ambience 2

I like Wok n Fire in Wheaton a lot, and so I decided to venture to the one in St. Charles to ensure it was just the same. As always, the food was delicious and for a good price. However, a few notations for improvement and future success:

- I was not greeted upon arrival and I had to physically get the attention of the host to check in for my reservation. Both people behind the host stand seemed frazzled.

-We were seated 10 minutes after our reservation time, however, we were accommodated with a table swap as we wanted a booth.

-Our server was a bit behind but apologized for the delay. There was a huge delay in receiving drinks. We had received an appetizer and finished it before receiving a first round on drinks. Very disappointing...

S
Chicago
48 reviews
Dined on September 21, 2019
Overall 5food 5service 4ambience 4

Service came down a bit with this visit, along with ambiance going up and noise level going up as it was homecoming weekend. If that were not the case I'm sure everything would have been the same old 5 * as it usually is!

AF
Chicago
2 reviews
Dined on September 21, 2019
Overall 4food 4service 4ambience 3

Went there for our anniversary prior to seeing a show at the Arcada Theater. Happened to be St Charles' homecoming so it was packed with teens in their finest attire and a bit noisy. Nicely appointed interior, the staff sat us promptly and the menu was excellent. The Thai Sticky Wings were wonderful as were the Spring Rolls. The Crazy Roll was on par and while the Inky Roll was good the scallops on top were not seared as advertised. Connor our server was very responsive.

s
Chicago
26 reviews
Dined on September 14, 2019
Overall 3food 3service 5ambience 3

Went to celebrate our 38th wedding anniversary with our son and his girlfriend. The menu has changed recently and many of our favorites are no longer on the menu which was disappointing to all of us. We were initially seated at a table by the busy front door area and asked for a booth instead. The host told us that it was reserved for Geneva high school students homecoming attendees. There were no homecoming high school students anywhere in the restaurant during our entire time there. The host choose to seat a family at the booth instead, completely ignoring our request to sit there. Poor customer service by Wok-n-Fire, especially since we are frequent diners at the restaurant. Very disappointed in the restaurant and the lack of service by the host.

SL
Chicago
95 reviews
Dined on September 10, 2019
Overall 5food 5service 5ambience 5

Best service best pad Thai around

CS
1 review
Dined on September 1, 2019
Overall 3food 5service 5ambience 4

Kids playing drums on their plate with forks.
Parents did not care.

ED
Chicago
10 reviews
Dined on September 1, 2019
Overall 4food 4service 4ambience 4

Meeting a friend.

t
Chicago
2 reviews
Dined on August 31, 2019
Overall 4food 3service 3ambience 3

Food seems to get worse every time we go. Service was not very friendly. Noise level is high.

OT
Chicago
1 review
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Amazing food!

OT
Chicago
1 review
Dined on August 27, 2019
Overall 5food 5service 5ambience 5

Staff is very nice and timely. I think the food is a tad expensive for what you get now since the menu changed. Really miss the “governors”.

W
Chicago
3 reviews
Dined on August 25, 2019
Overall 3food 3service 2ambience 4

It took a very long time to get our food. The chicken lettuce wraps had more veggies and barely any chicken. When asked for more chicken was told we’d have to pay more. My son ordered a side of fries and took 20 minutes to get it as well as the extra chicken. I would go back to see if it’s better the next time. If not the South Barrington location isn’t too much further and I know their service and food is amazing.

B
Chicago
2 reviews
Dined on August 20, 2019
Overall 5food 5service 5ambience 5

We love Wok-n-Fire. We have never had a bad experience there. The food is wonderful, the staff is friendly. Great restaurant!

s
Chicago
27 reviews
Dined on August 16, 2019
Overall 5food 5service 5ambience 5

Had dinner with friends from out of state. They enjoyed the food, service and ambiance of Wok-n-fire.

OT
Chicago
2 reviews
Dined on August 16, 2019
Overall 5food 5service 5ambience 4

Just a nice night out for sushi with my 17 yo daughter.

B
Atlanta
28 reviews
Dined on August 15, 2019
Overall 5food 5service 5ambience 4

Good place for 14th Birthday Celebration!

M
Chicago
1 review
Dined on August 14, 2019
Overall 5food 5service 5ambience 5

Great night:)

TB
1 review
Dined on August 14, 2019
Overall 5food 5service 5ambience 5

Food and service excellant. For some reason, they did not have on file the opentable reservation.

MC
Chicago
1 review
Dined on August 11, 2019
Overall 5food 5service 5ambience 5

Great food and drinks!

OT
Chicago
1 review
Dined on August 10, 2019
Overall 3food 3service 5ambience 5

We’ve been to Wok n Fire numerous times and have really enjoyed it. We were surprised when we arrived to see the menu had been reduced to a single two-sided document with several favorite items missing. The food tasted fine, but the quality seemed to have been reduced slightly too.

OT
Chicago
3 reviews
Dined on August 9, 2019
Overall 4food 4service 5ambience 4

Our waiter was outstanding! Food was great

JG
1 review
Dined on August 3, 2019
Overall 5food 4service 5ambience 5

Very nice place to eat good ambiance , the prices are very reasonable

LC
Chicago
19 reviews
Dined on July 30, 2019
Overall 5food 5service 5ambience 5

Great for families, dates and business meetings. The food was delicious, first time trying any of the noodle dishes and now it on our list to order again - great flavor, love the spice!! Can't wait to go back

KC
Chicago
37 reviews
Dined on July 29, 2019
Overall 2food 2service 1ambience 4

This is our go to for sushi in the Fox Valley, but our recent Monday night visit was disappointing. Both the table and food service were extremely slow, and the scallops on the $17 Spider Roll looked as though they had been on the grill for half an hour. Sending a private note to the restaurant to alert them to these problems.

OT
Chicago
4 reviews
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

Very attentive service.

OT
Chicago
1 review
Dined on July 19, 2019
Overall 5food 5service 5ambience 4

Birthday celebration. It was a very hot day and the air conditioning struggled to keep it cool inside. The food was excellent as always.

C
Chicago
2 reviews
Dined on July 16, 2019
Overall 4food 5service 5ambience 4

It was a bit warm in the dining area. Outside of the temperature, the rest of experience was great.

NA
Chicago
81 reviews
Dined on July 6, 2019
Overall 4food 4service 4ambience 4

The food is always good and the service was good. I am not sure what to say we go here once a month.

OT
1 review
Dined on July 5, 2019
Overall 1food 1service 2ambience 1

Terrible sushi! It’s the Chili’s of sushi rolls.

OT
Chicago
1 review
Dined on July 5, 2019
Overall 5food 5service 5ambience 5

Such great service! The manager is very welcoming and accommodating! Always impressed!

FB
Chicago
2 reviews
Dined on July 5, 2019
Overall 5food 4service 5ambience 5

Service was great and the food was very good. We will come back again.

JM
Chicago
2 reviews
Dined on June 27, 2019
Overall 3food 3service 2ambience 2

Main course came out 2 minutes after soup 2was served

B
Chicago
6 reviews
Dined on June 23, 2019
Overall 5food 5service 5ambience 5

We love the variety of cuisines represented on the menu, their gluten-free and vegetarian options, and the overall dining experience.

s
Chicago
27 reviews
Dined on June 22, 2019
Overall 3food 3service 4ambience 4

We are long time customers of Wok-n-Fire and liked the previous menu much better. The new menu has less options to order from. For our party of 6, we experienced the following: the draft beers we ordered were warm; the ginger ale ordered was watered down and had to be reordered; one of dishes we ordered was prepared wrong and had to be sent back and re-made. It appeared to us that Wok-n-Fire is headed in the wrong direction from our many previous visits. I hope that Wok-n-Fire uses this feedback constructively to make improvements in its food, drinks and service. Thanks for listening.

i
Chicago
11 reviews
Dined on June 22, 2019
Overall 4food 4service 3ambience 4

First time visit. The overall food/ambience experience was good. However, there are areas for improvement. Specifically, we were handed dirty menus and then the beginning service (greeting, drink order )was slow. We also requested drink refills at time of food delivery and it wasn't acted on until a second request was made. Check in after food delivery was slow.

We noticed another group of 4 was seated but they were not greeted. They sat and sat and no one stopped by. They finally left without ordering and no one seemed to notice. The restaurant was busy on a Saturday night but a few tables were still available.

The menu and special options were good.

Our waiter acknowledged when he met our table that he didn't know who was assigned but said he would take care of us. This may have been the issue with the family of 4

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