White Horse - London Colney

Reseñas de White Horse - London Colney de comensales del restaurante. Basadas en valoraciones recientes.

1. N

   Natalie

   Essex4 reseñas

   4.0

   Comieron hace 4 días

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   I found this pub by google maps. Our booking was for a Sunday lunchtime. The place was clean and staff friendly. The roast dinner was very good and piping hot when served. There was a good choice of meats with a veggie pie option. Good desserts of offer too. The staff/manager were very attentive and nothing was too much trouble. I would definitely return and recommend. Thank you for a pleasant visit.
   

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2. S

   Susan

   Hertfordshire2 reseñas

   5.0

   Comieron en 14 de marzo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Met up with my cousin. Service was good, the staff were very polite and helpful. Food was good, served quickly and efficiently. Only downside was that there was a birthday celebration in the conservatory area,where we were,and the children were very boisterous. But that's not the pubs fault
   

   White Horse - London ColneySe respondió el 24 de marzo de 2025

   Hi Susan, We are really glad you enjoyed your visit especially your dinning experience. We are looking into some outdoor play area activities which will hopefully help with distracting Children in the coming warmer month's Look forward to seeing you again soon Kindest regards Peter
   

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3. S

   Stephanie

   Bedfordshire1 reseña

   1.0

   Comieron en 8 de marzo de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   Person greeting us was shocking. When he realised we had a booking we were met with "ffs". Food was ok.
   

   White Horse - London ColneySe respondió el 24 de marzo de 2025

   Hi Stephanie, I am really sorry that your experience when you entered the White Horse wasn't satisfactory. I am glad you liked the food and I will feed back to team your review and hope that you visit us soon so we can show you that we have sorted out any issue on the greeting of guests no matter how busy we are. Kindest regards Peter
   

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4. S

   Stephen

   Hertfordshire2 reseñas

   4.0

   Comieron en 20 de octubre de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Staff were very helpful, caring and great service. Will definitely return.
   

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5. S

   Stephen

   Hertfordshire2 reseñas

   5.0

   Comieron en 29 de septiembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   First time having a meal at The White Horse. Very helpful and accommodating staff. All of them could not do enough for us. The food was well presented, hot and plentiful. We will definitely return. Thanks for an enjoyable meal.
   

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6. I

   Idan

   Londres1 reseña

   1.0

   Comieron en 24 de agosto de 2024

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   The food is below average, and the atmosphere is noisy and unpleasant.
   

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7. OT

   Comensal de OpenTable

   Hertfordshire1 reseña

   4.0

   Comieron en 19 de junio de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Nice foods & good view on sport Europe cup & nice relax
   

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8. VC

   VikkiC

   Hertfordshire6 reseñas

   4.0

   Comieron en 15 de abril de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Very nice place The service from Jack behind the bar and serving our food was excellent He made sure we were happy with everything 👍
   

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9. JR

   JamieR

   Londres2 reseñas

   1.0

   Comieron en 10 de marzo de 2024

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Booked Mothers Day especial table for 2pm, got sat at 2.50pm Ordered food at 3pm. When food had not arrived by 3.45 I approached the bar for the first time to enquire. Was told started would be out by 4pm Made my second trip to the bar at 4.30pm to enquire where the starters where, told they'd be there soon. They arrived at 4.35pm, 1hr 35mins after ordering them Empty starter plates and glasses stood on table long after we'd finished with them, waiting staff came and went and not one noticed the table or made references or apologised for the lateness of food. We took the glasses to the bar at 5pm and asked about the mains. The mains arrived of varied temperature and delay at 5.10pm. Mostly inedible. I trundled to the bar, again. to complain, was given a refund of mains, nothing else. We made the ill fated decision to stay for the third course we'd already paid for. Was told it would be out by 5.30pm We ordered 4 apple crumbles with custard. The apple crumbles arrived at 5.45pm that were horrible with a (and I kid you not) thimble full of custard. We finished and left at 6pm Terrible experience, terrible food, terrible customer service. The manager was seen shouting at her staff front of house which as a paying customer, should never be seen. Can I give a negative score?
   

   White Horse - London ColneySe respondió el 18 de marzo de 2024

   Hi Jamie, Firstly, I want to apologise that we did not deliver what we set out to do on Mothers Day by giving everyone and fabulous experience on this special day We limited bookings to ensure we delivered great service on Mothers Day but with a mix up on areas booked, tables ended up being released as 'available' and with people either turning up late or early we failed in our promise to you. I take full responsibility but can also confirm that we have looked into how these issues happened to, 1 - ensure we minimise issues happening again and 2 - what we say we will do, we deliver. I would therefore like to invite you back to sample our new menu and would like to offer you a 25% discount by way of a goodwill gesture Please let me know if you can attend? Kindest Regards Peter
   

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10. AS

    AimeeS

    Kent1 reseña

    5.0

    Comieron en 27 de enero de 2024

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Met with our friends and babies to have a meal here today, 6 adults, 3 babies and the team couldn’t be more accommodating. They kept checking we were ok, if the babies needed anything. The lady behind the bar was really friendly and helpful. She has a little chat with us and showed us her beautiful son also. The whole atmosphere was warm and inviting. The food was amazing! Portion sizes were very generous and everything tasted so good. We chose this place at random as it was equal distance from us all meeting up together but we will certainly be returning next time we visit. Thanks so much team, I never write reviews but couldn’t not after today.
    

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