Whiskey Cake - Jacksonville

Reseñas de Whiskey Cake - Jacksonville de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Anthony VIP

   Nápoles8 reseñas

   1.0

   Comieron hoy

   1. Global 1
   2. Comida 1
   3. Servicio 2
   4. Ambiente 2

   Ordered the specialty “Pork Chop” was told it was 2 inches thick on the bone and chef recommended medium temperature, it came out over cooked and it was a 1/2 inch at best. Went for second choice fish and chips and that was better but still over fried. I would not recommend unless you just want bar food, this place is nothing special. BTW no manger ever visited our table so very weak management as well.
   

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2. M

   Meredith

   Jacksonville46 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our waitress was so sweet and attentive. She knew the menu well and was so enthusiastic! Our food and drinks were phenomenal, including the huge cinnamon roll, chicken and waffles, apple French toast, and crab Benedict. So good! We will definitely be back!
   

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3. C

   Crystal

   Jacksonville2 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I haven’t tried dinner yet, brunch twice and loved it! Service was impeccable!
   

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4. D

   Donato

   Jacksonville3 reseñas

   2.0

   Comieron hace 2 días

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 4

   I’ve had dinner and brunch here three or four times and every time the meal and drinks were great. Not this time. Both the drinks and food were late, the food we ordered (pork chops) were not cooked through or at least had a texture that would lead someone with experience cooking and grilling to think that it was not sufficiently cooked. Additionally, the food was lacking in flavor, and it seemed it was even lacking in salt. The food took quite long, and it was very slow to get service to order a drink while we were waiting. Surprisingly underwhelming experience this time. Hopefully it will improve in the future.
   

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5. H

   Heather

   Tulsa5 reseñas

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 4
   3. Servicio 1
   4. Ambiente 3

   We had a 10:15 reservation. The restaurant was not busy when we arrived on time. We waited a good 7 minutes to be seated. Then, after the waiter brought our coffee and water, we waited too long for him to take our order. Then after 45 minutes of sitting at the table, we still had no food.  I asked if my food was undercooked and the waiter took my entire plate back to the kitchen. Then the manager showed up a few minutes later and told me it was not undercooked, but he had already taken the whole plate away. So I had to wait for them to remake my dish. My entire family was done with their meal before I even had anything to eat of my own. The manager was sarcastic when I asked how long it would take to remake the food since it took 45 minutes to get served the first time. Overall, a terrible Mother’s Day experience. I will not go back here. I would also not recommend this restaurant to any of my friends. This is the second time in a row where Service was slow, but this time was exceptionally bad. The manager didn’t even apologize. I feel like the entire customer service experience at a restaurant makes or breaks the trip. This time it broke it. 
   

   Whiskey Cake - JacksonvilleRespuesta enviada hace 1 día

   Heather, I'm truly sorry to hear about your Mother's Day experience at Whiskey Cake. My name is Jabari I'm the general manager here at Whiskey Cake. I understand how frustrating it can be to wait, especially when you have a reservation. I apologize for the delay in service and the misunderstanding about your meal. I value your feedback and want you to know I take the guest experience seriously. I will work with the team to prevent these issues from happening in the future. I hope you will reconsider and give us another chance to make it right. Please reach out to me at the restaurant at your convience. I look forward to hearing from you.
   

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6. J

   Jennifer

   Tampa1 reseña

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great will be back !! Loved it . Awesome atmosphere
   

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7. M

   Mike

   Gran Boston6 reseñas

   2.0

   Comieron en 4 de mayo de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 3

   Below-average service for a slow night. The food was average at best. The Whiskey selection list was way out of date. The one in Plano a much better run operation.
   

   Whiskey Cake - JacksonvilleRespuesta enviada hace 1 día

   Mike, I'm sorry to hear that your experience at Whiskey Cake - Jacksonville didn't meet your expectations. My name is Jabari Simpson, the general manager here at Whiskey Cake. I apologize if our service was slower than usual. We're always looking to improve, and your feedback is invaluable in that process. I hope you'll give us another chance to impress you.
   

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8. L

   Larry

   Atlanta6 reseñas

   5.0

   Comieron en 2 de mayo de 2025

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Enjoyed to atmosphere and the setup, a little loud toward the front and people crossing paths all over. Food was good and appreciate the real cloth napkins.
   

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9. J

   Jim

   Jacksonville1 reseña

   5.0

   Comieron en 2 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Food and service was great. Party of 9 sat and served with zero issues.
   

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10. B

    Bethany

    Jacksonville1 reseña

    5.0

    Comieron en 30 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Food was great. We had a great experience. The veggies were to die for as well as the pork chop. And that cake definitely cured our sweet tooth
    

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