Waterside District - Guy Fieri's Smokehouse

3.9
48 reviews
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$30 and under
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Barbecue
Award-winning chef, restaurateur, author and TV personality, Guy Fieri, brings his brand new dining concept, Guy Fieri’s Smokehouse, to Waterside District. Inducted into the American Royal BBQ Hall of Fame in 2012, Guy Fieri’s passion for BBQ will be a heavy influence. The restaurant features 6,700 square feet of dining space, and a 2,200 square foot outdoor patio.
What 48 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.0
food
4.2
service
3.9
ambience
3.7
value
Noise · Moderate
66% of people would recommend it to a friend
5
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RE
1 review
Dined 3 days ago
Overall 4food 5service 2ambience 3

Waitress was nearly incomprehensible, hostesses seemed preoccupied. I guess I expected a higher level of professionalism. Food was great.

MM
1 review
Dined on August 14, 2019
Overall 3food 3service 4ambience 5

The decorations is very nice. The food was alright but didn’t impress me at all. The service was great, and even allow us to get a table ahead of the reserved time.

CK
1 review
Dined on August 9, 2019
Overall 5food 4service 5ambience 4

Great food and the price is decent for what you get. Not your typical BBQ spot. Plenty of options to choose from and they are all great. We have been here about 6 times and have not had a bad meal or time.

m
Richmond
2 reviews
Dined on August 2, 2019
Overall 2food 2service 3ambience 2

I expected much more creativity and flavor from Guy. It was very disappointing after going in with expectations of great food. It was very very ordinary. Well the food was, prices were well above ordinary.

OT
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

Awesome service when I went the waiter was cool and funny.

r
Richmond
18 reviews
Dined on July 21, 2019
Overall 3food 3service 3ambience 3

Just average... expected something more... Portions were very good. Appetizer wings were the best part of the meal.

OT
Orlando
1 review
Dined on July 17, 2019
Overall 2food 5service 5ambience 3

We asked for a table of 13 but were told it would be 45 minutes, we said we would separate into smaller groups they still said 45 minutes. There were so many empty tables. The hostest didnt seem to care or we willing to budge. A large part of the group left and we got a table for 5 within 5 minutes. I went on open table to make a reservation and one for 8 was available in 10 minutes. We did ask to still sit by each other since the 2 tables next to us were available but it didnt work out. We were able to all get in a table within 15 not 45 but that was because we did it not the hostest. Our server was amazing and the food was great

k
Palm Springs
15 reviews
Dined on July 16, 2019
Overall 4food 4service 5ambience 2

Guy Fieri's Smokehouse at the Waterside in Norfolk is very good with plenty of choices for all diners. It is quite noisy with lots of hard surfaces that reflect the sound. The food is excellent and overall the service we received was outstanding. It is an interesting location on the waterside.

RH
1 review
Dined on July 12, 2019
Overall 2food 1service 5ambience 5

The service was great until I let them know that my chicken was not done. Server took plate and returned with chicken that was over cooked and dry, and half the portion I had received the first time.

OT
1 review
Dined on July 12, 2019
Overall 2food 2service 4ambience 4

Servers were great and friendly and the atmosphere was great for a birthday party and drinks especially the Austin sweet tea were great. However, the food was woefully under seasoned and child like in some elements(gold fish as topping for Mac and cheese!!!) and was just not worth the drive nor the price. The steak tasted as if it was cooked on a wood fire grill and that was it, no seasoning or body to it.

OT
1 review
Dined on July 3, 2019
Overall 5food 4service 3ambience 4

Food was great. Service was okay, our waitress was rather forgetful.

LM
1 review
Dined on June 28, 2019
Overall 2food 2service 4ambience 4

Over priced and under whelming. Very expensive and small portions, we ordered the BBQ platter ($35) hoping to share and it was practically for just 1 person. The brisket was tough and gamy, the ribs and pulled pork where just ok. We also ordered the blue ribbon chicken and when they brought it was very undercooked, we had to return it and wait for it to be well prepared. Was expecting more from a Guy Fieri brand.

RC
1 review
Dined on June 16, 2019
Overall 2food 1service 1ambience 2

I have wanted to try this restaurant since it moved in to the Waterside District. We made reservations, showed up on time and were seated in reasonable time. We had a child with us and hot plates were set in front of him. The food took a long time to get to the table, the appetizer (trash can nachos) lacked in toppings and flavor (mostly chips with little else), my daughter's burger that was requested to be cooked medium well was brought to the table last (a while after everyone else's plate) and looked raw. It was sent back and returned less than 3 minutes later and looked to be microwaved. I just think if I was going to spend over $100 for dinner and I am in a well known chef's restaurant it would have been better. Maybe Guy should come re-evaluate his smokehouse!

KH
Richmond
1 review
Dined on June 16, 2019
Overall 3food 2service 3ambience 3

Our server said I’m sorry numerous times!
We ordered chicken wings. The ones I ate were cooked differently. Some where done correctly, some needed to be cooked more. You wonder how that happens. We ordered 2 orders of the Motley Que sandwich. My husband ordered the Mac & Cheese instead of fries.
My pulled pork sandwich was overwhelming with a salty taste. The pretzel roll was dense and heavy. I could only eat half of the sandwich because I really didn’t care for it. I also tried the side of coleslaw and it was warm and tasteless. The fries were good but I can go to McDonald’s for fries. I do have one positive remark. I tried my husband’s Mac & Cheese and it was very good.

OT
1 review
Dined on June 16, 2019
Overall 4food 4service 4ambience 3

We went there for Father’s Day lunch. The food was decent bbq; not the best we’ve had by far. The brussel sprouts were good. The waitress was attentive. Our tables were wobbly and off-balance. While this is a small detail it was an annoyance. While it is by the water, there were no waterfront tables that I could see.

RR
1 review
Dined on June 10, 2019
Overall 5food 4service 5ambience 5

Food was great but service was AMAZING! We loved Sunni!

OT
E. Tennessee
1 review
Dined on June 1, 2019
Overall 2food 3service 3ambience 3

We expected more from this restaurant. My wife actually had to send her meal back and order something else. Cleanliness of the place was also lacking. All of the soap dispensers in the men's bathroom were empty - I can only hope the staff have a different bathroom.

OT
1 review
Dined on May 25, 2019
Overall 3food 3service 4ambience 3

It was good. Expected a bit more menu wise but creativity was good with each choice so a less is more approach kind of worked.

ND
1 review
Dined on May 24, 2019
Overall 5food 5service 4ambience 5

Good food and great service. Love it and can’t wait to go back :)

OT
Charleston
2 reviews
Dined on May 19, 2019
Overall 5food 5service 5ambience 5

Great service! Delicious food!

KM
1 review
Dined on May 12, 2019
Overall 1food 2service 2ambience 1

I shared my review on the Facebook page. Will not be back.

SB
Tampa
7 reviews
Dined on May 10, 2019
Overall 2food 3service 3ambience 2

It was ok, just like a chain. Kind of a disappointment, actually. The price was very high for average food and it was very loud for lunch time. Pretty bummed. I wouldn’t recommend it and wouldn’t go back.

OT
1 review
Dined on May 6, 2019
Overall 5food 5service 5ambience 5

Loved everything!!

JF
Washington DC
1 review
Dined on April 25, 2019
Overall 5food 5service 5ambience 4

Great service for a large party!

m
Baltimore
26 reviews
Dined on April 25, 2019
Overall 4food 4service 5ambience 4

We were visiting Norfolk from out of town and met family here for dinner. We loved the brisket (coated with a mild pepper seasoning) , the andouille sausage, and the pulled pork. Ribs were not a hit for us (we prefer baby back with tangy sauce and these were quite different). We also had a farmhouse salad that was entree-sized (we shared) and it was super-fresh with a lot of extra meatless ingredients including avocado and chickpeas; I think any vegans in the group would be happy with this option as it was filling & yummy.

KV
1 review
Dined on April 25, 2019
Overall 5food 5service 5ambience 4

Service and food was superior! It was a bit noisy but again it was lunch time on a Thursday. The BBQ was outstanding!

OT
Baltimore
2 reviews
Dined on April 19, 2019
Overall 5food 5service 5ambience 5

Great!!! No complaints

OT
1 review
Dined on April 19, 2019
Overall 4food 3service 5ambience 4

My sons re-enlistment in the Navy

PD
1 review
Dined on April 7, 2019
Overall 4food 5service 4ambience 4

It was relaxing, only downside it was really noisy, music was loud and found our group having to try and talk over all the noise.

m
Richmond
23 reviews
Dined on April 7, 2019
Overall 4food 4service 5ambience 5

You won't be disappointed.

AZ
Richmond
1 review
Dined on April 3, 2019
Overall 3food 3service 1ambience 3

Our server came over to take our order, drop off drinks, drop off food and that was it. Never checked on us we had empty drinks almost the whole meal. it was our first time (and my husbands bday) and was just so blah. The server acted like it was an inconvenience to her for us to be there. Burgers were ok, nothing remarkable about them, but i always remember service so we won’t be returning.

AP
Atlantic Canada
156 reviews
Dined on April 1, 2019
Overall 3food 3service 4ambience 3

Portions are massive, as is calorie count. Order wisely!

OT
1 review
Dined on March 26, 2019
Overall 4food 3service 5ambience 5

The appetizers was THE BEST!! but me and my mother streaks was not seasoned at all and I had to send my back because it wasn’t fully cooked liked I asked but other than that it was good but the SHRIMP WAS BOMB!

KC
New York Area
1 review
Dined on March 25, 2019
Overall 5food 5service 5ambience 5

The food was absolutely incredible, jam packed with flavor. Our server, Tiana, was simply fantastic. She had great knowledge of the menu, made great suggestions and was very attentive. Overall a great experience.

SM
1 review
Dined on March 23, 2019
Overall 2food 3service 3ambience 1

We visited Norfolk for my husbands birthday. We ordered our drinks and the server spilled all 4 on me. I wasn’t upset that she made a mistake, I was more bothered that the manager never came by to check on us the entire stay. I worked in hospitality management for many years and if that would’ve happened on my watch the least that I would’ve done would be to visit the guests and apologize. Food was good but nothing was great. Disappointed with this restaurant as it holds a higher standard in my eyes. Will have to adjust based on my experience.

KS
1 review
Dined on March 22, 2019
Overall 3food 3service 3ambience 4

Food was ok, a bit overpriced. Our table location was very drafty. There was a cool breeze flowing by out table the entire time. Had to wear a jacket through dinner.

HF
Richmond
1 review
Dined on March 22, 2019
Overall 2food 4service 2ambience 2

The outside bar service was awful.... took for ever to get serviced because the bartenders were to busy with the ladies.

D
1 review
Dined on March 17, 2019
Overall 2food 1service 3ambience 2

Got sick at that place all of us who ate there got sick

OT
1 review
Dined on March 16, 2019
Overall 5food 5service 5ambience 5

The food and service were amazing! It was a little loud in there, but other then it was a great.

PA
Charleston
1 review
Dined on March 15, 2019
Overall 5food 4service 5ambience 5

We had a great time dancing, listening to music, watching people ride the electric bull after we had great tasting food

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