Hearth Lounge offers a taste of Chicago suburban nightlife at its best. Enjoy a weekend sports game on our new big screen TV's.
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
My bad for not thoroughly reading the reviews, but the profile on open table was a bit misleading. This is not a restaurant with brunch, but rather the breakfast area of a hotel. There is no way our reservation could have been accommodated had they been busy at the time.
Most of our group got the American breakfast plate which was fine, the Benedict, however, was served cold with eggs overcooked to the extent that they were soft boiled.
Additionally, they sold us an espresso, never brought it out, then when we asked said the machine was down to be cleaned. Cleaning the machine is great, but it would make more sense to either tell your customer that when they try to order or to finish your orders first. The machine was not operational until we had finished our meal.
Unfortunately, there’s nothing to tell because when we went to the restaurant it was closed. We didn’t have any idea why, and no one notified us of the closing. Not good from a customer service standpoint.
We went in the evening, and sat outside, there was no lighting on the table, we had to use our phone to read menus. The food took a very long time to come out. Maybe I'll revisit during the day hours.
The view, especially outside on the lake, is relaxing and scenic. There's swans swimming around and lots of trees. However the menu is (as often mentioned) quite limited - its basically hamburgers and few sandwiches. The fare is good, not great. The service is average, not particularly friendly. The cocktails are good, not special. If it were not for eating outside on the terrace enjoying a peaceful afternoon, the restaurant would actually be disappointing. If you go there, realize that its just (probably overpriced) lunch sandwiches in a pleasant setting.
Server Emmanuel was great! But something was going on in the kitchen. Waited waaaaay too long for our food.
We had an amazing experience! The view was beautiful, food was delicious, service was great. The manager, Reggie was wonderful. Server Hose was very good. Just a great place to dine. Will definitely go again soon.
Water's Edge is the hotel cafe and bar, but given that the food and service were subpar. Drinks were on point.
Pre pandemic, I had gone to Water's Edge numerous times. The menu was much more varied and the food delicious.
This visit, the menu was vastly depleted. I was so disappointed there were no entrees; only sandwiches and appetizers. That would have been ok, but nothing looked amazing on the menu; only ordinary. Although we went for dinner, we decided on drinks and an appetizer; nachos. I have had better nachos at Taco Bell (no, I am not exaggerating). There were no jalapeños, the cheese was blah. They forgot the sour cream, although the host had to check the menu to make sure it said sour cream, which it did. We also saw a wait staff serving a nacho dish to another table and it did have sour cream. I have to give the host credit though because he did take the nachos off the bill.
There were very few people there. It was really sad and disappointing.
Hyatt needs to step it up, although hotel restaurant food typically isn't the best. In the past, as I stated, the food had been delicious (I don' remember if Hyatt owned it then).
The inside designs looks worn and dated, especially the rugs.
The view remains spectacular. This could again be an amazing spot, if Hyatt looked into this and took care of it.
The food selection was very limited and felt like it’s fast food. We had to get up to go pay our bill. Once we got our food, no one checked if we were doing ok and if we needed anything else. The salmon was raw and I couldn’t find the server to let him know. It was understaffed for the amount of people that were there. It wasn’t worth the money I paid for.
The bar area has great ambiance. The food is fine but the selection is lacking.
I have very mixed emotions about Water's Edge. It is what is perhaps the most scenic restaurant in DuPage county. It is located in the Hyatt Lodge on the former McDonalds campus in Oakbrook. The restaurant itself overlooks a large pond (complete with swans) and a mostly wooded area. So much for the good parts. Water's Edge is literally a white table cloth restaurant. But also a restaurant where you have to order from the counter, and they bring you the food, kind of like Culver's. Apparently Water's Edge is only open for Breakfast/Brunch. Food wasn't bad but disappointing for the price. Service was friendly and helpful. I will certainly go back if they turn the place into a full service restaurant. The location and view will be worth it.
Elegant Mid century decor
Excellent food and service
The restaurant was closed when we had 9:30 reservations
Water's Edge offers takeout which you can order by calling the restaurant at (630) 218-5447.
Water's Edge is rated 3.3 stars by 14 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.