Everything was going well, then my medium rare steak came out almost well. Either the kitchen didn't check the temperature or they checked it and didn't care. Neither is acceptable. No one acknowledged it from front of house or back. Zilch. Acted like nothing happened. Took it off the check though, so that's good I guess. I settled up and left a generous (imo) 30% tip. When I mentioned to our server that someone should have visited our table, she was indignant. The hostess (Tonya? Also the best employee we encountered, btw) insisted on having the manager speak to me. The manager seemed dumbfounded we were meeting. She eventually told me my steak was correct and that I must have seen it differently because of the lighting. Nevermind the fact that I took my cell phone flashlight to it before I decided to abstain. She said they would comp it anyway. After a back and forth, she said she actually still had the steak the server returned. I was anxious to see this steak, so I followed her back upstairs. The steak she said the server brought back to the kitchen was not my steak. The steak she showed me was indeed medium rare. (same cell phone flashlight...) If they had brought me that steak, I would have eaten it gleefully! Either the management lied, or our server did. Our server then happened back by and insisted that I was seeing things. To which I demanded my 30% tip back. (I know, I know...)
Long story short, if a restaurant with 50% capacity cannot send out a decent medium rare steak, I'm out. If the kitchen made it right according to the ticket and it was the servers fault, I'm out. If the management and staff presume the client is stupid and can't tell medium rare from well done, I'm out. Save yourself the trouble and visit Kayne or Ruby's.