Wasabi Hibachi Steak House
Wasabi, located in Novi, Michigan, serves Japanese cuisine in a modern, sleek atmosphere. The menu includes over 30 different varieties of handmade sushi rolls as well as dishes that are prepared at tabletop grills right in front of you. Wasabi has a full bar which features sake, wine, beer and spirits.
Start out with a soup and salad at Wasabi or order an appetizer to share such as the edamame. Try the California roll or order the steak and scallops teppanyaki meal. In addition to its full-service dining room, the restaurant offers seating at the sushi bar and takeout services.
We went on mothers day with a reservation thru open table. The hostess says that reservations doesnt work as open table doesn't know how they operate!!!! I don't understand this comment as they should simply save the seats made for reservations and not accept walkins like other restaurants. We were there at 715pm for a 730 reservations and was seated at 930pm!!!! They told us it was a 45 minute wait. That's ridiculous and the hostess needs to be trained. The waiter and chef were amazing!!
Will never go back to this place. Had a reservation and had to wait over an hour for our table before leaving and going to another place. They don’t turn off their reservations on open table and allow anyone to book once they are at capacity. Even while waiting over an hour I could still reserve a table for every 15 minute interval. The manager was rude and blamed all of the waiting customers with reservations for booking reservations within the last hour before their system could update. I had my reservation days ahead of time........Stay away, stay far far away.
We did Mother's day dinner reservation for 6:15 pm, when arrived she says they had an earlier party who was running late and it will be about 20 minutes wait time, I said ok, no problem. Even after 45 minutes wait time, they kept seating people who came after us without reservations. When asked the answer was your group is bigger than theirs and rude. We just walked out of the restaurant. I would never go there again.
Wasabi Hibachi Steak House
Table for 6 on Sunday, May 12, 2019 at 6:15 pm
Confirmation #: 938
I like Wasabi and I have been there before. But I made reservation on Mother, I arrived and it was a very
large crowed of people complaining that they made reservation and have been waiting for one hour or more. No one ever greeted me and my family. I had to call the restaurant because there wasn't worker in sight. The front desk lady did eventually walk up and push me to the voicemail, took another call. Husband went up and ask the lady how longer better we be seated and that we have an reservation? She stated to him, we're back up in reservation you would to wait one hour or two, she only have 3 tables available. There were a least 4-5 sets 10 family that were waiting with reservation also. Me and my family chose to leave. We had to find something fast because our children were hungry. I will be back, but will never do a reservation again.
running at least 1 hour behind on reservations as they took to many. Even so, they were excepting walk-ins. Once seated we waited over 1.5 hours and the food still had not been ready to cook at the hibachi table so we left.
Been here dozens of times, but wont be coming back for any holiday meals anytime soon. Made reservation for mothers day for 545 PM and finally got seated around 7. Then waited another hour for a chef to make it to the table. Understaffed and poorly managed.
The service was terrible. Had a reservation and still waited over a hour for a table. Once we were seated we waited almost 2 hours for chef to come to the table. The other family at the table left. After waiting all that time the rice was burned. VERY DISAPPOINTED
Cook was good staff was terrible 2hr wait after reservation
The food was very good. Service was significantly delayed do to the Mother’s Day crowd and limited number of Hibachi chefs.
Loved our chef. Very personable. Our waitress never smiled, or said, "You're welcome" when we thanked her.
Food was expensive and honestly not that good. Over-cooked, too much garlic butter!! Our coupon was not taken off the bill- causing issues to fix!!
Our waitress was horrible she tossed the to go containers at us when it was time to leave when she sat the check down on the table she hovered over us waiting for us to put I card in the sleeve before she snatched it away she constantly bumped into my chair not once saying excuse me she was the worst waitress I’ve ever had with a terrible attitude. It was only 3 of us at the table and it was mother’s day
Waited for an hour with a reservation.
Great food and service, chef was excellent. Drinks were great
The atmosphere was very inviting and warm. The staff was professional and pleasant. The food was impeccable and the chef was out of sight, he was entertaining and awesome. Would definitely recommend and will be back for sure. It was my dad's 60th birthday, he and the family had a magnificent time. Thank you Wasabi for helping us create wonderful memories.
Chef didnt speak English, food was very salty, chicken over cooked, noodles were cold and greasy. Very disappointing and expensive!
Fun place. More reasonably priced than their competitors.
Everything was very good. The food was delicious and our cook was entertaining. Server was also good, but a little slow, but to be fair, he did get one of our party that was late, right up to speed with the rest of us, so I guess he should also be a 5 star. Lots of fun.
Went out for a nice dinner with my wife and son and got a very mediocre experience. Our waiter was nonexistent forgot to serve the soup and brought us very watery salad. We had to ask a number of times for refills on our drinks. The chef was better but very hard to understand and felt like he was just going through a routine not creating a dining experience. I would not go back to many other places deliver a much better value and entertainment.
The only complaint our group had was waiting an additional half hour from our reservation time. the food and service were outstanding.
I think Chef Willy was not happy that we were just 5 women and a man at his table (on the other side there were 14), 5 people out of whom 2 only looked in the phone, so he was in rush and did not do the regular "show". The waitress had very hard time to speak and understand English. The bill came messed up and very late....
The section where a chief cooks infront of you is great however the other side where you sit normally is poor. I went during the day and they set all the costumers in a row and right next to one another. Had no privacy
The server we had acted as if she hated her job. A fake smile can go a long way especially when you’re unsure of what you’re doing. The chef was great and friendly.
Waiter was terrible. Started by writing drink orders on hand, then had to come back and write on paper. Didn’t record that there was a seafood allergy and cook almost started cooking. Waiter never came back for drink refills,
Had to get Manager but did not reduce bill, only said the waiter was having a bad day
I went there two days in row because my son likes it and he was in town from college. Both times had same waitress. She was rude, unhappy and couldn’t speak much English. Terrible service by her! Told you all and you did NOTHING.
They did not have our reservation when our party arrived. It is normally busy on a Saturday night and thankfully it was not on this night and they were still able to seat us. It would have been a problem for our party of 10 to find another restaurant to eat at. Some of our party arrived up to 25 min early and planned to get a drink at the bar. There was no staff at the bar and by the time we were seated, they still hadn't gotten a drink. The food is always good, but it's the service that is lacking here.
The food was fine. The filet was actually very good. But the service is always terrible. Super slow wait staff and waiting for a chef. No one is ever there so it’s not because it’s busy. And the chef doesn’t really make any effort to put on a “show”. He is just cooking in front of you.
The food was good, as usual. This was not my first visit there but it was my second time using opentable to reserve a table. Both times, Wasabi indicated that they didn’t get the reservation. The first time was NYE so I figured that was the problem. The second time was a random Sunday.
When we arrived the hostess told me that I should have called in addition my open table reservation. She did not apologize or express any concern over the fact that they basically don’t get their open table reservations. She acknowledged that this is an ongoing issue. Basically, don’t bother reserving with open table at this restaurant .
Once we were seated, we waited over an hour for our cook to come and begin our food. That was the longest I have ever waited there. The table next to us, which was seated 30 min after us, was served before we were. We were later told they were short staffed that day.
Overall, this was my worst experiences at Wasabi. Usually it is not so negative. I think we will try a different Hibachi next time.
Always a fun time at Wasabi. Our chef was great. The waitress had some trouble understanding English, but things turned out fine.
The chef puts on a fun show....food is delicious...great service!
Service was horrible! My reservation was at 7:00pm, I didn’t get seated until 8:00pm.
Great Food .
The food was absolutely disgusting. Additionally, the establishment was extremely dirty.
They were clearly busier than they expected, but we weren't seated until over 30 minutes past our reservations. Our order wasn't taken for another 30 minutes after that, and we had to yell to the wait staff to try to get a drink. They didn't start cooking our meal for at least an hour and a half after we got there. They were out of tp in the rest room. I had to interrupt a wait staff talking to a friend at the bar, and she gave me 3 napkins!?!? Usually have a good experience. Very disappointed.
We had a party of 4 and everyone's meal was awesome! Our waitress was very sweet. We just couldn't understand each other. But the remainder of the staff all helped us understand each other! It was
such a pleasant experience and would recommend the food for sure!!
We had an amazing time! Awesome food and our chef was the best we ever have had! He made our birthdays extra special!
I am not able to rate Wasabi because I was allowed to reserve a time during which the Restaurant was closed, they are closed Daily between 2:30 and 4:30P, why doesnt Open Table know this???!!!
Great food and service! I've been there several times and plan to go back several more!
Very poor service. Waited to be seated for 17 minutes. Hibachi grill was not started until after an hour of waiting for another random 4-some to fill the table. Drinks were slow and poorly made. Hibachi chef did not want to be there and I have never had anyone that boring. Parking was easy as there was almost no one there on a Friday night. More than half of the grills were empty. Food was "good," but I have had much better scallops and filet, and my wife's shrimp tasted unseasoned. Kitchen forgot to make my daughter's vegetarian noodles, so we got that for free. Could not flag down a waiter, and when we were able to get the attention of another waiter, the message was lost. Manager no where to be seen. I have eaten here several times before, about a year ago, and had a great experience. Something drastic has changed at this steakhouse and will not be going back.
Great food...chef put on a fun and interactive show. Met some nice people at our hibachi table and even made friends with one of the couple's!!