Waggon and Horses

Commentaires sur le restaurant Waggon and Horses de personnes qui y ont mangé. Selon des cotes récentes.

1. P

   Peter

   Calgary5 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Excellent value,good food and I think it’s a good idea to restrict the Sunday menu to roasts only.
   

   Waggon and HorsesA répondu le 22 avril 2025

   Hi Peter, Thank you for your fantastic review! We're so happy to hear you enjoyed the food and found our Sunday roast menu to be a good idea. We look forward to welcoming you back soon 😊 Kindest Regards The Waggon & Horses Team
   

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2. S

   Stephen

   Cambridge1 commentaire

   3.0

   Y est allé le 10 avril 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 3
   4. Ambiance 3

   The service was good and the food was ok but the portions of main meal was very poor.
   

   Waggon and HorsesA répondu le 20 avril 2025

   Hi Stephen, Thank you for your feedback. We're glad to hear you enjoyed the service. We appreciate your comments on the portion sizes and will take them into consideration for future improvements. Kindest Regards The Waggon & Horses Team
   

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3. E

   Elizabeth

   Gloucestershire2 commentaires

   4.0

   Y est allé le 8 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   We were told we could sit anywhere which was nice to have the option. On previous visits, it had always been table service but after sitting for a while with our menus, we approached the bar to ask to order which they straightaway helped with. My friends had the burger and drink deal where their drink was then £2 :) I had the loaded fries which were lovelyyyyy but the price was quite steep for the portion size. I also tried the mac and cheese side order - now this was lovely and for a side order the size was HUGE so was proper impressed with that
   

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   Waggon and HorsesA répondu le 20 avril 2025

   Hi Elizabeth, Thank you for your review 😍 We're glad you enjoyed the flexibility of choosing your seating and that our team was quick to assist when you approached the bar. It's great to hear your friends enjoyed the burger and drink deal, and that you found the loaded fries and mac and cheese to your liking. We appreciate your feedback on portion sizes and will take it into consideration. Looking forward to welcoming you back soon! Kindest Regards The Waggon & Horses Team
   

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4. H

   Hayley

   Bedfordshire2 commentaires

   1.0

   Y est allé le 30 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   I booked online and chose the option for the regular menu as the vegetarian choice was poor on the Mother’s Day menu. When we got to the place they were only serving the mothers day 3 course meal. There was no apology and I felt mislead. We waited a long time for service. They had run out of the vegetarian starter. My vegetarian main course didn’t arrive, they sent over beef instead, which I had to send back. When the correct main came the pastry was rock hard, the contents of the pie were scorching hot and tasteless, the parsnips were hard and the potatoes were stale. The pudding was nice but we had to wait for the cutlery as they had run out and the cutlery were in the dishwasher. Overall the food was really poor, the service was really poor, the waitresses were miserable and there were no apologies for the bad food, poor choice and bad service. I would not recommend this place for food, it was a complete waste of money.
   

   Waggon and HorsesA répondu le 3 avril 2025

   Dear Hayley, Thank you for taking the time to share your feedback. We're very sorry to hear about your disappointing experience on Mother's Day. It’s clear we fell short in several areas, from the menu options to the quality of service and food. This is certainly not the standard we aim to uphold. As you commented, we were very busy and all staff worked very hard to ensure everyone had a nice experience with us! Your comments have been shared with our team to ensure improvements are made. We appreciate your honesty and hope you might consider giving us another chance in the future. Kindest Regards The Waggon & Horses Team
   

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5. t

   tony

   Cambridge1 commentaire

   5.0

   Y est allé le 14 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We have had a few meals at the wagon and horses which have all been great but the valentines meal was out standing the food was amazing so thank you for making a great night and meal out
   

   Waggon and HorsesA répondu le 20 février 2025

   Hi Tom. Thank you for your amazing review! We are so pleased you enjoyed your Valentine's meal with us. Along with your other meals. This means a great deal to our team. We hope to see you again soon! Kindest Regards The Waggon and Horses
   

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6. M

   Maria

   Cambridge1 commentaire

   1.0

   Y est allé le 4 février 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 1

   I asked to be seated in the bar but when we got there I asked if we could be seated in the restaurant area but they had already placed in the restaurant area. I asked for a Diet Coke I was given a pint of coke I wasn’t asked what size I wanted my friend then asked for a smaller glass. We ordered our starters I had the Stilton and mushroom with a crusty roll. My friend ordered the nachos. When the nachos came out they were all broken and in small pieces. My friend asked for whole nachos he came back and said sorry that is all they had. My friend declined them. He then left taking the nachos with him. He never came back to ask her if she wanted another starter. He came and took my plate away he asked if everything was ok I said I said yes but my friend said that we was expecting him to offer her the menu to order another starter, he then offered her a menu but she said no as we assumed the mains would have been cooked already and didn’t want it just sitting there. There only 1-3 other people in the pub having chips and a sandwich. I ordered a side of onion rings but we only realised that I didn’t received them until after we got home and she checked the bill. They had charged her for them. There was only 1 member of staff on he was very welcoming towards us through our visit. We will not be returning.
   

   Waggon and HorsesA répondu le 24 février 2025

   Good Afternoon Maria. Thank you for taking the time to leave us a review following you're recent visit. We are sorry you wasn't happy with your experience with us. This will be looked into and we will have a meeting with our team. We hope to see you again in the future. Kindest Regards The Waggon and Horses Team
   

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7. C

   Chris

   Cambridge2 commentaires

   5.0

   Y est allé le 1 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Absolutely lovely place food was excellent aswell as were the staff.
   

   Waggon and HorsesA répondu le 24 février 2025

   Good Afternoon Chris. Thank you for your amazing review and 5 stars 😍 It's very much appreciated. We look forward to seeing you again soon! Kindest Regards The Waggon and Horses Team
   

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8. M

   Mitch

   Londres2 commentaires

   5.0

   Y est allé le 27 janvier 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Friendly staff. Good food. Nice ales. Very clean and welcoming.. Nice real fire too
   

   Waggon and HorsesA répondu le 28 janvier 2025

   Dear Mitch, Thank you for your lovely review! We are so pleased you found our staff friendly and you enjoyed our Ales. Glad you like our open fire 😊 Kindest Regards The Waggon and Horses Team
   

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9. S

   Sheila

   Cambridge3 commentaires

   5.0

   Y est allé le 9 janvier 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I was with 4 friends and we had excellent food and service as always.
   

   Waggon and HorsesA répondu le 28 janvier 2025

   Dear Sheila, Thank you for your lovely review! We're delighted to hear that you and your friends enjoyed the food and service. We look forward to welcoming you back soon. Best regards, The Waggon & Horses Team
   

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10. R

    ROGER

    Londres1 commentaire

    1.0

    Y est allé le 28 décembre 2024

    1. Cote globale 1
    2. Nourriture 2
    3. Service 1
    4. Ambiance 2

    The pub phoned me before I arrived to ask me to pre-order from the festive menu, but didn't sound happy we only wanted the normal menu. It was very obvious why when we arrived, we were the only ones eating, and they couldn't wait to get shot of us. Very pushy when ordering, we were going to have a main and a dessert. Once our mains arrived, which were ok, but not great, (frozen pie, not fresh etc) - staff were nonvisible. We waited 15 mins for a member of the bar staff to come and see "if we wanted any more drinks from the bar, or just wanted to pay" - So...no dessert offered, we asked for a coffee, but were told "no coffee, we've just turned the machine off" - this was at 8.30pm!! on a Saturday night!!! All in all, rude and unhelpful staff that were more interested in texting and posting on Facebook on their phones and getting customer's out so they could close early than tending to customers. In the end I had to go to the bar and pay, as getting anyone to come back to ACTUALLY pay once the bill arrived was impossible. WILL NOT BE GOING BACK FOR SOME TIME!!
    

    Waggon and HorsesA répondu le 8 janvier 2025

    Dear Roger. Thank you for taking the time to leave a review on your recent visit with us. We are very disappointed to read your comments and this will be looked into further. Kindest Regards Waggon and Horses Team
    

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