Vista Restaurant - Gleddoch Hotel Spa and Golf

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1. S

   Scoobydigby

   Essex

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   overall1food2service1ambience1

   READ ALL THE RECENT REVIEWS BEFORE YOU BOOK - 4 STARS IS GENEROUS !! I chose this hotel based on the web page which shows a beautiful dining area, table cloths and a fantastic a la carte menu. Plus, the booking process asked if it was a special event and as we were there for my husband's 60th birthday lunch we were both very excited! When we arrived we checked in explaining we were there to eat, not for a cream tea. The menu arrived, an A4 photocopy sheet for The 19th Bar. I went to the desk to explain that we were there for the a la carte menu and the lady explained that it's not available until after 5pm. I asked if she could show me where on the web page this is explained but she couldn't because she said she didn't know much about that. I told her I felt very awkward and embarrassed because my special lunch experience was about to turn into fish and chips! She apologised but there was nothing she could do. Fish and chips were ok, but just ok. As we were leaving the restaurant I wanted to visit the ladies. When I opened the door a cleaner said I would have to wait five minutes because she had just put chemicals in the loo!!! I was shocked into silence. I think a more suitable response would have been 'can you hold on just a moment while I get a cubicle ready for you'. I wrote to the General Manager - James Anderson - yesterday using the hotel feedback form but I am not surprised that I haven't heard from him yet. If you check the history of reviews he seems to spend a lot of time apologising. It is a beautiful location and has the potential to be a great venue but they have a long, long way to go before the service delivered matches the glittery web page!!

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2. BC

   BrianC

   Glasgow

   1 review

   1.0

   1 review

   Dined on January 15, 2023

   overall1food2service1ambience1

   Our booking was not what we expected nor as advertised. We booked an a la carte lunch and were offered sandwiches instead. Eventually soup, a burger or fish and chips was offered. The fish arrived first and when we queried this we were asked if we had wanted the soup first! Originally we were asked for a drinks order but were offered no choice or list. Staff were young, inexperienced and disinterested including the manager whom I had to approach regularly to ask questions as he never came to our table. We were told that a La carte is only served after 5pm. This should have been made clear on our booking which provided an a La carte menu. It was embarrassing to take our guest for a meal which we could have had at McDonalds. At least they would have provided better customer service. Overall a very poor and disappointing experience.

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3. AK

   AllanK

   Glasgow

   2 reviews

   4.0

   2 reviews

   Dined on January 14, 2023

   overall4food5service5ambience3

   Bar area could do with some background music to enhance atmosphere,

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4. AH

   AnnaH

   1 review

   3.0

   1 review

   Dined on January 3, 2023

   overall3food4service3ambience3

   It started well with the greeter very polite, friendly and informative, as was Terry the server, then it went downhill. Very noisy with loud people unaware how to not shout everything, children crying and shouting, not exactly a romantic atmosphere. Our was taken quickly and the good appeared shortly after but was dumped rather than placed and the girl vanished before asking if we needed any sauces or vinegars or before I had a chance to ask. Our plates then sat for a good 15 mins before being cleared, we felt invisible even though we were the closest table to where everyone was standing or to the table that took 3 of them to clear/clean. Was asked if we wanted desserts, we said yes, eventually got the menus and a further 15 mins went by before we got or order taken with everyone seemingly unable to see the menus sat to the side and us sitting with nothing. There were apologies but the overall experience was disappointing.

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5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on December 27, 2022

   overall5food5service5ambience5

   Food was exceptionally yummy waiters were over and above friendly and amazing

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6. s

   shaunk

   Argyll

   1 review

   4.0

   1 review

   Dined on December 27, 2022

   overall4food4service4ambience4

   Great food, didn’t have to wait long for meal. Would definitely recommend

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7. SM

   SusanM

   Glasgow

   2 reviews

   5.0

   2 reviews

   Dined on December 26, 2022

   overall5food5service5ambience5

   Great hotel in a beautiful setting with lovely helpful staff

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8. GM

   GillM

   Glasgow

   1 review

   1.0

   1 review

   Dined on December 20, 2022

   overall1food1service2ambience1

   Food choice minimal and not reflective of the season. No atmosphere and wrong drinks order twice.

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9. OT

   OpenTable Diner

   Glasgow

   1 review

   5.0

   1 review

   Dined on December 18, 2022

   overall5food5service5ambience5

   Food was amazing… Cocktails to die for… Two female waitresses done an amazing job as they were short staffed

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10. BG

    BarbaraG

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience5

    Lovely restaurant and food was amazing only down side two of party wanted the vista burger and there were none and no replacement item on the menu

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11. DO

    DorothyO

    1 review

    5.0

    1 review

    Dined on November 26, 2022

    overall5food5service5ambience4

    Service excellent. Food presentation and quality first class.

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12. SM

    SusanM

    Glasgow

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience4

    We had a lovely meal on vista last night. The waiter couldn’t have been any more attentive and the food was delicious. We both ordered a new dish that was recommended by our waiter and it didn’t disappoint.

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13. T

    Traceyp

    1 review

    3.0

    1 review

    Dined on November 6, 2022

    overall3food2service3ambience3

    The restaurant itself was cold, the food was lukewarm and for the cost I don't believe it was worth it. The plates were cold which didn't help. Been to other 5 star resorts and they have higher standards

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14. GI

    GILLIANR

    Glasgow

    3 reviews

    4.0

    3 reviews

    Dined on November 6, 2022

    overall4food4service4ambience3

    Whilst the food and service were fabulous, the restaurant itself was extremely cold - we then moved to the 19th hole bar and it was absolutely freezing. People had to go get their jackets on. We asked for the air con to be out on at heat which was done but it would take a long time to heat that area so we left and went to our room with drinks to keep warm.

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15. DT

    DebbieT

    Glasgow

    1 review

    5.0

    1 review

    Dined on November 4, 2022

    overall5food5service5ambience4

    We had a fantastic experience, 2 adults 2 teenagers. Adults chicken pie was delicious, teens chose from children’s menu which was fine just not massive portions. Settling was lovely, staff very attentive. Great experience and would gladly return.

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16. CL

    ClaireL

    Glasgow

    1 review

    4.0

    1 review

    Dined on October 30, 2022

    overall4food3service4ambience4

    I would be unsure if I would recommend. The spa was lovely. The staff in the restaurant were so nice but the food was disappointing. The menu is also poor for the size of the place.

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17. AB

    AngelaB

    1 review

    3.0

    1 review

    Dined on October 20, 2022

    overall3food3service2ambience2

    The service was very slow and I waited for a while on my drink then two appeared. The wait staff were lovely and friendly and helpful but it’s clear there is not enough staff on duty, both serving and cooking. The meal was delicious as was the wine. As for the ambience- there really should be a dimmer switch as at times it feels like you are sitting in a canteen. The seats are very comfortable. Also some outside lights would be good to enjoy the view. Overall it was an enjoyable experience although I think some changes would enhance the experience.

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18. MF

    MichelleF

    1 review

    2.0

    1 review

    Dined on October 6, 2022

    overall2food1service4ambience2

    Food at dinner and breakfast was cold. Dinner if served hot how it should be would have been nice however it was not and not eadble. Breakfast I had to ask to be heated as buffet cold also other dinners did same. Overall disappointing

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19. n

    nautical

    London

    1 review

    5.0

    1 review

    Dined on September 30, 2022

    overall5food5service5ambience5

    Sandwiches were very fresh and delicious. Chips were especially good

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20. GH

    GemmaH

    1 review

    5.0

    1 review

    Dined on September 29, 2022

    overall5food5service5ambience5

    Food was delicious and great service too, would highly recommend.

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21. D

    Diana

    Newcastle

    1 review

    2.0

    1 review

    Dined on September 25, 2022

    overall2food3service1ambience1

    We stayed overnight for my 40th and we’re so disappointed by the service in the restaurant. We waited such a long time to be offered drinks and then waited even longer for the wine list. The starter came relatively quickly but it was an hour and a half from arriving until we got our main course which was ridiculous. We felt the atmosphere was cold and stilted and we chose not to get dessert and just go back and sit on our room. Such a disappointment for what was supposed to be a special occasion. Also they did not have an Al a carte menu available for some reason which meant there was not as much choice as we expected. Very strange experience all in all and we could see others at tables around us being annoyed by the poor service too which ruined the atmosphere. Would not recommend.

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22. DG

    DavidG

    1 review

    1.0

    1 review

    Dined on September 13, 2022

    overall1food1service1ambience1

    Our booking was cancelled without any prior communication as the hotel was closed for a private function, we arrived on time and politely told all areas are closed. It was a special occasion and we had to Coast down the road, which was excellent.

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23. AF

    AudreyF

    Glasgow

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience4

    Had a lovely weekend at the hotel. Hotel was spotless food was wonderful and spa was excellent, I will certainly be back.

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24. A

    Aileen

    Glasgow

    12 reviews

    2.0

    12 reviews

    Dined on September 9, 2022

    overall2food3service2ambience1

    Food was ok but although waiters friendly enough service was poor We were left with dirty main course plates on table for 20 minutes after finished There was a rowdy party of males that made it a disappointing experience We couldn’t even hear ourselves for their noise

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25. K

    Kirstycallander

    1 review

    5.0

    1 review

    Dined on September 3, 2022

    overall5food5service5ambience4

    I really enjoyed the restaraunt the staff really friendly and kind and helpfull

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26. LJ

    LynnJ

    London

    1 review

    1.0

    1 review

    Dined on September 2, 2022

    overall1food5service1ambience2

    The staff were so so lovely but MASSIVELY under staffed, we waited 40mins after being seated before going to find a waiter to take our DRINKS order, we hadn't even ordered food at this stage. The waiters did not stop all night but there just wasn't enough of them. Our bill got completely messed up which isn't surprising when people are working at such speed and chaos. Food was tremendous but the under staffed situation would put me off returning which is a shame.

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27. LA

    LeslieA

    Glasgow

    1 review

    3.0

    1 review

    Dined on August 26, 2022

    overall3food3service3ambience3

    My husband and I went to Vista for lunch, mainly to see what it was like as I was planning to take a friend there for a special celebratory lunch. The receptionist who greeted us assumed we were there for afternoon tea, as there was nothing in his diary to indicate we were actually there for lunch! The menu was limited, with a choice of 4 or 5 light dishes, 4 main dishes or a choice of sandwiches! The a la carte menu was only available after 5:30. The food was nice enough, but the whole experience left us disappointed, and I have subsequently cancelled the reservation I had made for my friend and I, and have booked lunch elsewhere.

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28. LM

    LouiseM

    Glasgow

    1 review

    5.0

    1 review

    Dined on August 10, 2022

    overall5food5service5ambience5

    We had a lovely meal. The lamb was delicious. We had a lovely view over the golf course and the service was friendly.

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29. B

    Burnsy

    Perthshire

    5 reviews

    5.0

    5 reviews

    Dined on July 22, 2022

    overall5food5service5ambience5

    Lovely setting, lovely meal and the waiter we had was great. Can’t fault it

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30. LB

    LyndseyB

    Northampton

    1 review

    3.0

    1 review

    Dined on July 3, 2022

    overall3food3service5ambience5

    Service really good but food needed to be hotter but the flavour was good.

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31. OT

    OpenTable Diner

    Glasgow

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience3

    Beautiful afternoon for Fathers Day. Menu was quite limited but full A La Carte was available from 5pm. In hindsight it would have been better to book a table for after 5pm. Service was excellent, restaurant was very quiet so lacked atmosphere but the stunning views compensated for this.

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32. JT

    JohnT

    Edinburgh

    3 reviews

    4.0

    3 reviews

    Dined on June 18, 2022

    overall4food4service5ambience4

    Staff were very attentive, really pleasant and polite. The food was lovely if a bit over priced but very well presented.

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33. L

    Lynnikinns

    Glasgow

    1 review

    4.0

    1 review

    Dined on June 17, 2022

    overall4food4service4ambience4

    The food here was lovely with beautiful views from the restaurant. Staff were very friendly and efficient :-)

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34. M

    Mrsn

    1 review

    2.0

    1 review

    Dined on June 12, 2022

    overall2food3service2ambience2

    Be warned very limited menu for lunch which was a huge shock to me. Fish and chips, beef burger or chicken burger sums it up oh or a soup and sandwich. I expected the a la carte menu but was told only in operation at night. Ended up getting afternoon tea in Vista and due to being sat next to speaker was noisy so was moved. The lounge where afternoon tea normally is held was booked for another function. Food was ok. No one asked if anyone had any dietary requirements. We didn’t realise what the sandwiches were until they were put down. My husband could only eat the egg ones as does not eat chicken or salmon. I’m sure they would have brought something else but fact no one checked at outset was poor. Very disappointed not a great experience expected more from a 4 star hotel. I personally would not recommend for a special occasion. Maybe ok for golfers coming back after a round of golf and people using the spa. More like a cafe experience.

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35. L

    Laura

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5

    Delicious dinner with very helpful and friendly staff

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36. LG

    LeahG

    Glasgow

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service5ambience5

    We had dinner & breakfast in the Vista restaurant during our stay at gleddoch. Stunning views and the whole place was immaculate. Dinner was perfection, scallops follwed by the salmon, both so fresh & extremely tasty. Couldnt fault it at all. Breakfast was buffet style and the options were endless and fresh. Continental and full cooked breakfast, fresh bread & pastries, couldnt ask for more. Finally the staff, every member of the team was friendly, helpful and nothing we asked was too much hassle. We are already planning our next visit and cant wait to dine here again

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37. NM

    NicolaM

    1 review

    5.0

    1 review

    Dined on June 1, 2022

    overall5food5service5ambience5

    We had an amazing & relaxing dinner last night from the market menu. The steak burger was the best I have ever tasted. The service was great & overall we couldn’t fault our evening at all. Can’t wait to return

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38. NM

    NicholaM

    1 review

    5.0

    1 review

    Dined on May 31, 2022

    overall5food5service5ambience5

    Great service, fabulous views and delicious food!

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39. KC

    KirstyC

    Spain

    1 review

    5.0

    1 review

    Dined on May 29, 2022

    overall5food5service5ambience5

    Great service, lovely meal. The restaurant and views were beautiful.

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40. i

    irenef

    Glasgow

    3 reviews

    3.0

    3 reviews

    Dined on May 28, 2022

    overall3food4service2ambience2

    Very short staff, one was very rude, gleddoch needs to sort this issue, customers expect better.

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