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Village Pub & Grill - Village Hotel Warrington, Cheshire, Cheshire

Village Pub & Grill - Village Hotel Warrington

3.8
3.8
173 Reviews
£25 and under
British
From Sunday lunch to a working breakfast, dinner with mates or lunch with the ladies, our restaurant welcomes hotel guests and locals alike, all day, every day.

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Additional information

  • Neighborhood
    Warrington
  • Parking details
    Free public parking is possible on site (reservation is not needed).
  • Public transit
    Warrington Central rail station
  • Additional
    Bar/Lounge, Wheelchair Access, Wi-Fi available

What 173 people are saying

Overall ratings and reviews

3.8
3.8 based on all time ratings
  • 4Food
  • 3.8Service
  • 3.8Ambience
  • 3.8Value

NoiseEnergetic

173 Reviews
  1. DanP

    Cheshire

    1 review

    3.0

    1 review

    Dined on February 15, 2020

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4
    Had to wait ten minutes to order Food for my 5 year old son. They were more interested in serving alcohol as the football was starting. I was chatting to a couple next to me, I said it’s annoying being ignored while people are doing nothing. I was heard by who I assume was the bar manager, he asked what I said. I repeated it, and he said I shouldn’t be rude. I explained I was talking to the couple next to me, and so was not being rude. However, being ignored at the bar by his staff (without someone even saying “I will be with you in a few minutes”) was rude and poor customer service. Rather than apologising about my wait and understanding from a customers point of view that no communication is being ignored and poor customer service, he went straight into defence/attack mode. He is not cut out for bar/restaurant work. As his customer service is shocking. Even as a black card member I won’t be eating there if he is working. He needs to be retrained by management or moved into another role that isn’t customer facing.

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  2. Chloe

    Manchester

    1 review

    3.0

    1 review

    Dined on February 14, 2020

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 2
    The food was delicious so thank you to the kitchen team. Unfortunately the service was poor. The staff were either untrained, under trained or just didn’t care about their jobs apart from the person who was in charge who was very organised and efficient. When we arrived for our pre booked meal, we first had to wait 10 mins while they had a staff meeting. Then another member of staff arrived late. The person leading the meeting then told them it was unacceptable on the restaurant floor. We then waited 15 minutes for our drinks to be told by the staff ‘we don’t have any pina to make your drink’. We have been to many Village hotels and had food but unfortunately this time it was let down by the staff who didn’t seem interested or like previously said were untrained. Thank you to the kitchen staff and manager for sorting us out. Our feedback will be passed onto the hotel when we receive the phone call back from the manager.

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  3. neile

    Cheshire

    1 review

    2.0

    1 review

    Dined on February 9, 2020

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2
    Arrived at location, no reserved table as it was presumed we'd cancel because of the weather (why?) and no starters were ready. Had to ask for a plate from behind the bard when they were. On a previous visit the person behind the bar came over to our table to explain how the system works and what choices were available. This didn't happen occasion. Sta on a table next a large family group who were offered the privilege of having the meal explained to them but then decided that rather than sit down they'd spend the next 30 minutes standing about two feet away from the table we were sat at affording us no privacy whatsoever. Main course took at about 45 minutes to arrive, actually quite nice. The two young waitresses were helpful and pleasant. Deserts looked like left overs from breakfast so didn't bother.

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  4. DavidW

    Cheshire

    1 review

    1.0

    1 review

    Dined on February 1, 2020

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Terrible, booked a table online and when we arrived it was full as the match was on. We where then told our reserved sign had been removed by someone. Finally seated 45 mins later for at best! pub food and twice the price. This used to be an experience coming here but now just feels like an expensive sports bar. Wont be returning.

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  5. ANDREWF

    Cheshire

    1 review

    1.0

    1 review

    Dined on January 26, 2020

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The village has really gone downhill since last time i was there, now looks and feels like one of the old Pontins holiday camp restaurants, except the food was better at Pontins. The food was awful, most of the starters were fish and left out on a table in the heat and the soup was coloured water with salt added to taste. The main meal was just as bad the meat was covered in fat and the Yorkshire pudding was like a hard biscuit and for sweet you had the choice of a croissant or muffin. Service was very slow also and there didn't seem to be any supervisor around. For the prices they charge you can get far better at many other places, so won't be going there again.

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  6. Lucyjosie

    London

    2 reviews

    2.0

    2 reviews

    Dined on January 24, 2020

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2
    We stayed here about 3 years ago & had a pleasant experience in the restaurant. It has now changed to more of a sport's bar which serves food. Nobody came to take our order & I couldn't get served at the bar so I went & found a staff member in the hotel reception area for help. Eventually a waitress appeared & we ordered our food. We then ordered a bottle of house white only to be told they had sold out!! Food was lovely, so compliments to the chef, but service awful. This is run as a bar which sells food, not a restaurant.

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  7. NatalieR

    Cheshire

    3 reviews

    3.0

    3 reviews

    Dined on January 12, 2020

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    The Sunday Carvery has been taken off the menu which is a big shame! There did not appear to be enough staff on & there were long delays between the mains coming out!

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  8. Del123

    Cheshire

    1 review

    3.0

    1 review

    Dined on January 12, 2020

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2
    Food was great as always but the service was poor. Shame as we frequent this resturant alot and the service is nowhere like it used to be. Were likely to return half as often as we used to.

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  9. JayneC

    Manchester

    3 reviews

    4.0

    3 reviews

    Dined on January 11, 2020

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 4
    Great place to watch sport Only issue on Saturday was the plates were left for a while after we had finished eating (approx 45mins) I went and asked for the table to be cleared

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  10. JohnW

    Cheshire

    1 review

    4.0

    1 review

    Dined on January 5, 2020

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Great first visit will return for more food and drinks

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FAQs

Village Pub & Grill - Village Hotel Warrington is rated 3.8 stars by 173 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing
Google Map for Village Pub & Grill - Village Hotel Warrington

Centre Park, Warrington, Cheshire, Cheshire WA1 1QA

Additional information

  • Neighborhood
    Warrington
  • Hours of operation
    Mon–Sat 6:00 pm–10:00 pm Sun 1:00 pm–4:45 pm
  • Price
    £25 and under
  • Cuisines
    British
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Free public parking is possible on site (reservation is not needed).
  • Public transit
    Warrington Central rail station
  • Payment options
    AMEX, Mastercard, Visa
  • Additional
    Bar/Lounge, Wheelchair Access, Wi-Fi available
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