Valencia's at the Viv

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1. OT

   OpenTable Diner

   New York Area

   8 reviews

   vip
   5.0

   8 reviews

   Dined on May 6, 2023

   overall5food5service5ambience5

   The food was great, the drinks as well. Dante was a fantastic server!!
   

   Valencia's at the VivResponded on May 7, 2023Dear Guest, Thank you for letting us know how much you enjoyed your time at Valencia's at The Viv. We are pleased you specifically mentioned Dante for his superior hospitality. Excellent service is just one component of our dining experience; therefore, we are very pleased that you enjoyed our cuisine and drinks as well. Please revisit soon! We look forward to exceeding your expectations again. Mark Steiner Director of Food & Beverage
   

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2. S

   Smoothruffness

   Los Angeles

   1 review

   2.0

   1 review

   Dined on April 7, 2023

   overall2food1service4ambience2

   Food took long, and when it came it was cold and not flavorful. The one nice thing is that they bright out the chicken strips for our kid first.
   

   Valencia's at the VivResponded on April 8, 2023Dear Valued Guest, Thank you for the review. We strive to deliver only the best to our guests, but we understand you were dissatisfied with your selections. We will share these concerns with our chef to ensure that our menu items continue to be as exceptional as we know they can be. We would welcome the opportunity to have you revisit and try our menu again. Until then we wish you a very happy Easter weekend! Mark Steiner Director of Food & Beverage
   

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3. OT

   OpenTable Diner

   New England

   1 review

   5.0

   1 review

   Dined on February 20, 2023

   overall5food5service5ambience5

   Luis was an amazing server! He was personable and friendly; the food is fantastic, and we can’t wait to go back!
   

   Valencia's at the VivResponded on February 21, 2023Dear Guest, It is always nice reading great feedback about Valencia's at The Viv. We are pleased you specifically mentioned Luis. Excellent service is an important component of our dining experience, and we are also delighted that you enjoyed our cuisine as well. It was a pleasure hosting your visit, and we look forward to your return soon. Mark Steiner Director of Food & Beverage
   

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4. SW

   SherW

   San Diego

   1 review

   2.0

   1 review

   Dined on January 6, 2023

   overall2food2service2ambience3

   Food wasn’t bad just not a lot of flavor. Garlic rice was very bland. Couple with us found a hair in their food and I was super disappointed with how the manager reacted and treated this situation. Probably will not eat there again.
   

   Valencia's at the VivResponded on January 8, 2023Dear Sher, Thank you for your review. We are sorry you were disappointed with the quality of the food we served and for the way one of our associates handled the instance you mention. Your specific feedback will help us improve the dining experience for all our guests, and we are grateful for your understanding. We hope you will come back and give us another chance to provide you with a more satisfying visit. Mark Steiner Director of Food & Beverage
   

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5. DL

   DezireeL

   Orange County

   1 review

   5.0

   1 review

   Dined on January 1, 2023

   overall5food5service5ambience5

   A great spot to celebrate the new year. Service was great, food and drinks were great!
   

   Valencia's at the VivResponded on January 3, 2023Dear Deziree, Thank you for your wonderful review of Valencia's at The Viv. We are thrilled to know you had an enjoyable experience and that you were impressed with our superior service and the delectable food and drinks we serve. It was a pleasure hosting your visit, and we hope to welcome you back soon. Mark Steiner Director of Food & Beverage
   

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6. RD

   RogerD

   San Diego

   1 review

   3.0

   1 review

   Dined on January 1, 2023

   overall3food2service4ambience5

   The Torta was on a weird roll and the steak was cold. Not very flavorful. Could have gotten a better torta at the corner Mexican restaurant. The Caesar Salad was lackluster. My wife loved the Salmon. The atmosphere is great though and got an easy reservation.
   

   Valencia's at the VivResponded on January 3, 2023Dear Roger, Thank you for the review. We are glad you enjoyed our excellent ambiance and that you wife wife savored the delicious Salmon we serve. However, we are sorry for not meeting your expectations with some of the items you ordered. We will share these concerns with our chef to ensure that our menu items continue to be as exceptional as we know they can be. We would welcome the opportunity to have you and your wife revisit and try our menu again. Mark Steiner Director of Food & Beverage
   

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7. OT

   OpenTable Diner

   St. Louis

   7 reviews

   vip
   5.0

   7 reviews

   Dined on December 21, 2022

   overall5food4service5ambience5

   The service was personal, kind and lovely
   

   Valencia's at the VivResponded on December 22, 2022Dear Guest, Thank you for spending your time with us and for the generous review. We are pleased to know that you had an exceptional dining experience and that our associates did a great job taking care of you. Our devoted team works incredibly hard, and we will enjoy sharing your wonderful compliments with them. We all look forward to seeing you again at Valencia's at The Viv. Happy holidays. Mark Steiner Director of Food & Beverage
   

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8. OT

   OpenTable Diner

   Orange County

   1 review

   5.0

   1 review

   Dined on December 2, 2022

   overall5food5service5ambience5

   Great food
   

   Valencia's at the VivResponded on December 4, 2022Dear Valued Guest, Thank you for leaving such kind remarks! It is always exciting to hear from our guests, and we are delighted you enjoyed our Baja California-style cuisine with traditional Mexican influence. It was our pleasure serving you at Valencia's at The Viv, and we look forward to having you dine with us again soon. Mark Steiner Director of Food & Beverage
   

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9. GG

   GaryG

   Hampshire

   1 review

   5.0

   1 review

   Dined on November 19, 2022

   overall5food5service5ambience3

   We were British hotel guests for 5 days and ate here for breakfast and dinner every day. The staff are fantastic - each of them went the extra mile and were personable and very efficient. We both have dietary needs and the staff went out of their way to adapt the food and the way it was cooked to suit our needs - this is so valuable to us. Not the cheapest in the area, but for us, it was worth the money. Thank you.
   

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10. OT

    OpenTable Diner

    Orange County

    11 reviews

    vip
    2.0

    11 reviews

    Dined on October 11, 2022

    overall2food2service2ambience4

    I enjoy going to new restaurants especially after they have been open for a few months. I was excited to try out this place. The potential for this place to be on my list of local restaurants was better than average. I have had a food allergy my entire life. I always make it a point to call a new restaurant in advance. I called Valencia’s and I asked if they could accommodate me. They said yes, and then I set up my reservation. My party is loving the atmosphere and furnishings. We wondered why it was so dead. Literally, there was only 1 person eating on a Friday night. We are seated menus come out and I let my server know about my allergy. He leaves and comes back with we CANNOT serve you. What? I called in like I have done 100’s of times before. Bummed out. The manager comes over and says let me see what we can do. After 20 mins, the manager says we can make some changes. We order and 45 minutes later and several tortilla chips and salsa later… we get served. Up to this point, I was hoping the food would be great. All the other obstacles thus far have sucked but we were trying to make the best of it. Well, the guacamole came out and it was 4 ounces and it looked like it was a few hours old and bitter. Then the rest of the dishes came out and the common response was underwhelming. My taco dish supposedly made fresh was not so it missed the mark. My wife got a quesadilla and all the cheese was not melted. My daughter got a hamburger that was too big with pretty good fries… the beers were nice and cold. The potential for success at this place is huge. I think the reason why our visit was so poor, the menu is too big for the staff they have in the kitchen. They should cut down the menu by half. I think our visit was poor however I think they have the potential to be a good place where locals would visit…. They just have to work on the food… quit trying to make it a foodie restaurant and just make some real Mexican food & success will yours..
    

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11. l

    lovetodine

    San Diego

    31 reviews

    vip
    2.0

    31 reviews

    Dined on October 9, 2022

    overall2food1service3ambience3

    Nice looking restaurant and the service was good, but the food was a super disappointment. Super duper small portions and extremely salty. Best part of the meal was these homemade tortillas which you are only given two. Again, nice staff…. But the food was a big fat zero.
    

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12. VA

    VANESSAN

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on August 29, 2022

    overall5food4service5ambience5

    I must start by saying what great service experience had. We started with the guacamole and chips and my son who does not eat avacados, ate this dip. So that says alot. Great Drinks and Carne asada!! Love the ambiance too!!
    

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13. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    vip
    3.0

    2 reviews

    Dined on August 14, 2022

    overall3food3service5ambience4

    Oh man, where to start. We made a reservation later in the evening and when we arrived, the host wasn’t as friendly, she was short with us. Anyways, we got seated and the waiters were really friendly and attentive. We ordered two orders of chips, salsa and guac. The guac was great, but they gave us 6-7 pieces of chips in a small plate. We asked to get a refill and they said it’s $6 for chips. Like what? We’ve never been to a Mexican restaurant where they gave us a small plate of chips and a full bowl of salsa left. Ridiculous. We also ordered two ceviche plate, a salad, two burgers with fries and two Campechano tacos. Fries were uncooked and the tacos were all fat. It was oily and fatty, took one bite of it and it was just bad. We all lost our appetite at that moment, we didn’t want to replace the tacos but tried to finish eating the fries that they had to redo. For all this, it was about $200, it was definitely not worth it. We could’ve gone to Javier’s for a better experience.
    

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14. JJ

    JJenjoyLife

    New York Area

    22 reviews

    vip
    5.0

    22 reviews

    Dined on August 8, 2022

    overall5food5service5ambience5

    It’s in the new hotel (The Viv hotel, part of Marriott). Very good Mexican style dishes, fresh ingredients with good execution. Good volume and quality. Their churros is a must try!
    

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