Upstairs at The Gwen

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1. k

   kellyc

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined on June 13, 2020

   overall5food5service5ambience5

   Loved our experience. Fantastic food and drinks!

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2. CR

   CR00

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined on February 16, 2020

   overall4food3service3ambience5

   Some of the food was a bit cold. Service was good to start but server seemed to disappear and we went awhile without being checked on or them collecting the bill.

   Upstairs at The GwenResponded on February 21, 2020

   Greetings Anonymous, Thank you for taking the time to leave us a review for bringing some areas in need of retraining to our attention. Please accept my sincere apology for your sub par experience. We look forward to addressing these service hiccups and to providing you with a more delicious experience all around upon your next visit. Cheers, Cassidy Senior F&B Manager

   Report
3. SK

   SehrishK

   1 review

   5.0

   1 review

   Dined on February 16, 2020

   overall5food4service4ambience5

   Great lighting and interior. The salmon was very tasty. Loved the cabana

   Upstairs at The GwenResponded on February 21, 2020

   Greetings SehrishK, Thank you for taking the time to leave us a review. We are thrilled you enjoyed your time with us, and will certainly hope to host you again in the future! Cheers, Cassidy Senior F&B Manager

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4. J

   Joyce

   Chicago

   8 reviews

   vip
   4.0

   8 reviews

   Dined on February 5, 2020

   overall4food3service5ambience5

   Quiet and pleasant, lovely staff. Food was good but not outstanding.

   Upstairs at The GwenResponded on February 8, 2020

   Greetings Joyce, Thank you for taking the time to leave us a review. I am delighted to hear that you were treated well by our staff & enjoyed your time with us. We are consistently pushing forward in order to elevate the experiences we deliver to our guests & would welcome any additional feedback regarding our offerings that could enable us to make your next visit more delicious. We look forward to hosting you again in the future! Cheers, Cassidy Senior F&B Manager The Gwen Hotel

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5. JW

   JaddaW

   Chicago

   3 reviews

   vip
   2.0

   3 reviews

   Dined on January 18, 2020

   overall2food2service3ambience4

   I was expecting to be completely blown away, didn't happen. This restaurant is in the lobby of a hotel. Its not worth paying for parking, or just the hassle of getting there unless your staying at The Gwen. I don't remember the food or the drinks. Its just meh!

   Report
6. OT

   OpenTable Diner

   Chicago

   1 review

   vip
   1.0

   1 review

   Dined on January 1, 2020

   overall1food4service1ambience1

   Service was very poor, particularly the staff at the host stand. When being seated, he took our name and then walked away. Then later, we had a menu on our table for cocktails and he came over and took it away without saying anything. The food was good, but the ambiance is not what I was expecting or what was pictured online. Also, the menu is completely different than what’s listed on their website and other places. Very much a hotel bar and not a restaurant for dinner.

   Report
7. OT

   OpenTable Diner

   Chicago

   36 reviews

   vip
   5.0

   36 reviews

   Dined on December 30, 2019

   overall5food5service4ambience4

   Semolina pasta was fabulous!!! Met my girlfriend there for lunch and the atmosphere was great, the service was friendly and attentive. I will return!

   Report
8. OT

   OpenTable Diner

   Chicago

   18 reviews

   vip
   1.0

   18 reviews

   Dined on December 26, 2019

   overall1food3service2ambience4

   Disappointed

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9. L

   Lgrisola

   Phoenix

   15 reviews

   vip
   2.0

   15 reviews

   Dined on December 25, 2019

   overall2food2service1ambience2

   What a disappointment. Chose it for our Christmas Day dinner. It seemed like they were mad we were there.

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10. LD

    Love2Dine

    Milwaukee

    9 reviews

    3.0

    9 reviews

    Dined on December 14, 2019

    overall3food3service3ambience3

    Food and experience just OK. $30 for weekend buffet was VERY crazy! For that price no deserts or much selection. Not even a made to order egg station. The selection was what I have seen at most Marriott Club Lounges. Definitely one of the very few disappointments of the Gwen. Everything else is at a MUCH higher level.

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11. DB

    DavidB

    Chicago

    1 review

    5.0

    1 review

    Dined on December 8, 2019

    overall5food5service5ambience5

    Fantastic date night. The service was outstanding. I would highly recommend The Qwen wether it be a date night or a group of friends.

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12. DH

    DawnH

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on December 8, 2019

    overall2food3service2ambience1

    It’s not a restaurant, just a noisy bar with a few snacks and a couple of entrees in the bar menu. Luckily the food was good because the table was tiny and exposed, the room was noisy, and the server didn’t want to be there.

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13. A

    Alan

    Chicago

    1 review

    vip
    2.0

    1 review

    Dined on November 23, 2019

    overall2food4service4ambience2

    Food and service is decent. But the photos of this place are very misleading. This is a tiny lounge that serves food, not a restaurant.

    Report
14. e

    eddyjjr

    Chicago

    34 reviews

    vip
    3.0

    34 reviews

    Dined on November 23, 2019

    overall3food4service5ambience4

    We were three people at a little table with big club chairs. No room for food or drinks. Not comfortable. The turkey sausage was horrible. You need better seating for eating.

    Report
15. YC

    YasminaC

    Dallas

    1 review

    vip
    3.0

    1 review

    Dined on November 3, 2019

    overall3food4service1ambience5

    I really liked the vibe and the food at the Gwen but WOW the service was so so terrible. We had to ask for honey for the tea FOUR times (took 35 mins...) and they didn’t bring out the French fries until the entire meal was over. Very strange. That being said, the skillet was good (could have been more generous with the sausage), and the bloody Mary’s are great too.

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16. i

    isabelt

    Chicago

    6 reviews

    5.0

    6 reviews

    Dined on October 13, 2019

    overall5food3service5ambience5

    The rooftop was a bit cold so we had our dinner inside the atmosphere was grat

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17. CM

    ClaudiaM

    Chicago

    17 reviews

    vip
    5.0

    17 reviews

    Dined on October 10, 2019

    overall5food5service5ambience5

    I went for a quick birthday drink. It was my first time there and Ryan & Jason at the bar were great... thank you gentlemen!

    Report
18. DC

    DanaC

    Denver

    6 reviews

    1.0

    6 reviews

    Dined on October 6, 2019

    overall1food2service1ambience2

    Aweful service Slow. Inattentive. Forgot to put our food order in. Would never recommend this place to anyone.

    Report
19. OT

    OpenTable Diner

    New York Area

    4 reviews

    1.0

    4 reviews

    Dined on October 3, 2019

    overall1food2service3ambience2

    This is not a restaurant - it’s a hotel lobby lounge!

    Report
20. DC

    DavidC

    Chicago

    12 reviews

    vip
    4.0

    12 reviews

    Dined on October 1, 2019

    overall4food4service4ambience5

    Great Rooftop for a biz meeting or happy hour. Food was great and good service.

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21. OT

    OpenTable Diner

    Chicago

    12 reviews

    vip
    3.0

    12 reviews

    Dined on September 28, 2019

    overall3food3service4ambience3

    We were hoping the rooftop was open but because of the rainy weather, we were unable to enjoy it. The food and cocktails are overpriced but what else can you expect from a hotel/rooftop located in the heart of the loop. The food is pretty good! The place makes you feel super fancy and very boujee even though it is just a hotel lobby. I would go again, especially to experience the rooftop.

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22. OT

    OpenTable Diner

    Miami

    10 reviews

    vip
    4.0

    10 reviews

    Dined on September 26, 2019

    overall4food4service4ambience4

    Great spot for drinks and lite dinner with rooftop experience

    Report
23. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on September 17, 2019

    overall5food5service5ambience5

    I love the outdoor patio at The Gwen with 2 caveats. 1. Make sure your reservation requests a table or they may seat you on a sofa. 2. I really hope they rethink the slide projected onto the exterior wall at night. While it is somewhat in the Art Deco theme, it is incredibly sexist. No naked women projections are appropriate unless they are accompanied by a naked man image. Oh, too tasteless? Then rethink the naked woman.

    Report
24. e

    egas67

    Chicago

    12 reviews

    vip
    4.0

    12 reviews

    Dined on September 11, 2019

    overall4food4service5ambience5

    Classy place with a menu to match.

    Report
25. f

    filmfan

    Cleveland

    25 reviews

    vip
    5.0

    25 reviews

    Dined on September 10, 2019

    overall5food5service5ambience5

    Loved it so much that I went back again.

    Report
26. GS

    GalaS

    Portugal

    7 reviews

    vip
    4.0

    7 reviews

    Dined on September 8, 2019

    overall4food4service4ambience4

    We loved appetizers, very nice ambience. Would definitely come back. Our table wasn’t ready, but they accommodate in a timely manner.

    Report
27. CD

    CindyD

    Central Coast

    3 reviews

    5.0

    3 reviews

    Dined on September 1, 2019

    overall5food5service5ambience5

    We went for brunch. The avocado toast was truly amazing and the Bloody Mary was tasty too. Love this rooftop.

    Report
28. KL

    KayiL

    Chicago

    9 reviews

    4.0

    9 reviews

    Dined on August 25, 2019

    overall4food5service4ambience5

    Overall I had a great experience, but the waiter took a little long to get our drinks and take our order. Their bottomless mimosas are only $15! The food was flavorful. The DJ and view was great also.

    Report
29. B

    Brosenb1

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined on August 25, 2019

    overall4food4service4ambience5

    Brunch chicken sandwich wasn't very good. Brunch friend rice was excellent. Would be useful to note that the bottomless Prosecco is actually mimosas. Very important to note that when someone ordering is allergic to orange juice... fortunately our server was able to get us straight Prosecco.

    Report
30. MH

    MinnetteH

    Chicago

    58 reviews

    vip
    5.0

    58 reviews

    Dined on August 24, 2019

    overall5food5service5ambience5

    Great atmosphere, tasty food, great drinks, great service & atmosphere

    Report
31. OT

    OpenTable Diner

    Chicago

    9 reviews

    vip
    2.0

    9 reviews

    Dined on August 23, 2019

    overall2food4service1ambience5

    Ambience and the place is nice but I won’t definitely go back because the service was really poor we literally had to be behind of the waiter to be served

    Report
32. BC

    BethC

    Orlando

    13 reviews

    4.0

    13 reviews

    Dined on August 22, 2019

    overall4food4service2ambience5

    The outside terrace was very nice and the food was great. But the service was extremely slow.

    Report
33. OT

    OpenTable Diner

    Las Vegas

    1 review

    3.0

    1 review

    Dined on August 20, 2019

    overall3food5service2ambience4

    Very nice location and food was great! Unfortunately the service was not great; we went unattended for almost 20 mins. Afterwards the manager was very attentive.

    Report
34. L

    Luv2dine8

    Chicago

    2 reviews

    vip
    3.0

    2 reviews

    Dined on August 20, 2019

    overall3food4service3ambience3

    It was okay. Nothing special. Service was slow. Looks nothing like the pictures, I had higher expectations

    Report
35. OT

    OpenTable Diner

    Chicago

    3 reviews

    3.0

    3 reviews

    Dined on August 15, 2019

    overall3food5service3ambience5

    Great experience overall. For it being not very packed at all, our service was way too slow.

    Report
36. OT

    OpenTable Diner

    Columbus

    1 review

    vip
    1.0

    1 review

    Dined on August 11, 2019

    overall1food1service1ambience3

    Absolutely horrible service. Beyond.

    Report
37. F

    Ferrin

    Chicago

    16 reviews

    3.0

    16 reviews

    Dined on August 11, 2019

    overall3food2service2ambience4

    I made a reservation to sit outside for brunch, upon arrival I was asked if I wanted to sit outside..? It was apparent that there was not a table reserved for the two of us and it wasn't crowded by any means. After being seated, the hostess and a waiter were waiting on us, it was very strange. Neither knew what the other had already done. Food was over priced and not good. We got both omelettes and both were tasteless. Potatoes were good. Outdoor space is nice, can see the surrounding buildings. I wouldn't recommend for the food, I may go back for drinks on the rooftop with hopes they're better organized.

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38. JW

    JalissaW

    1 review

    5.0

    1 review

    Dined on August 11, 2019

    overall5food5service5ambience5

    Had a wonderful experience at Upstairs at the Glen! The staff was wonderful and flexible and made a stressful day run as smoothly as one could hope. Definitely check them out of you have the chance! Great food and service!

    Report
39. L

    Ldikin

    Chicago

    26 reviews

    vip
    2.0

    26 reviews

    Dined on August 10, 2019

    overall2food4service1ambience2

    Upon arrival, we were seated immediately, but it took 15 MINUTES for someone to pour water, that's after we asked! After no one attended to our table for 40 MINUTES from arrival, we pulled over a random waitress, asking if we can order food. She was extremely apologetic and while we were not on her list of tables, she totally rolled up the sleeves, took our order swiftly, made recommendations and literally SAVED THE DAY! I didn't catch her name, but you can't miss her - petite young woman with dark hair and a trendy strip of white/gray in it, tattoos and cool eye makeup. She was exceptionally professional, apologetic, but without excuses. The food arrived in another 40 minutes, and while we asked for plates to come out as they were ready, all 4-5 plates were set on the table at once, so we were kind of stuck between deciding whether to let the steak get cold or the sashimi tostada get soggy. The food was great, but water was not refilled until we flagged down a bus boy and asked for it. In terms of scenery - the view is meh... yes, a rooftop, but you're not really looking at anything glamorous. When you're waiting for that long to get served, you start to notice random things that your eye could have perhaps missed, such as beat up, cheap looking plastic/metal furniture, soggy pillows, stains on silverware, etc... THE CUSHIONS ON THE TALL BAR HEIGHT CHAIRS MUST BE REPLACED, EXCEPTIONALLY SOGGY! YOU JUST SINK RIGHT IN. I NEEDED TO SIT ON A PILLOW, BECAUSE MY BUTT KEPT FALLING BETWEEN THE RAILS OF THE CHAIR. In terms of the overall ambiance, it really feels like an extension of the hotel's lobby. Not a trendy rooftop that's brag-worthy. And while the cocktails, food and presentation are pretty good, the overall experience combined with a pretty high bill are not worth it. There are too many amazing rooftops in chicago with great food, cocktails AND SERVICE, to cross this one off your list. Seriously, nothing to write home about.

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40. OT

    OpenTable Diner

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on August 10, 2019

    overall5food5service5ambience5

    Great atmosphere! Food was excellent!

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