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Upstairs at The Gwen, Chicago, IL

Upstairs at The Gwen

4.2
4.2
188 Reviews
$30 and under
American

We are open for outside dining on our 5th Floor Terrace. Come experience the Premier Terrace in River North!

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


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Claim this listing

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Farm-to-table

  • Hours of operation

    Upstairs at The Gwen Ter
    Mon–Fri 4:00 pm–11:00 pm
    Sat, Sun 11:00 am–11:00 pm

  • Phone number

    (312) 645-1500

  • Payment options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Executive chef

    Matt Jergens

  • Neighborhood

    River North (Chicago)

  • Cross street

    Between Grand Ave. & Illinois St.

  • Parking details

    We do not validate parking.

  • Public transit

    CTA: Red Line Train ("Grand" Stop) Bus: 147, 148, 151, 145, 146, 3, 157

  • Entertainment

    Join us for live music every Wednesday and Friday. *Terrace reservations after 4 PM only 21 +. for reservation of a party of 13 or more please contact the restaurant directly.

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Entertainment, Full Bar, Happy Hour, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Takeout, View, Wheelchair Access, Wine

Menu

Small Plates

  • Burrata$20.00

    avocado, pea shoots, pine nuts, prosciutto

    • Sunchoke Soup$17.00

      truffle, chives

      • Pasta Shells$17.00

        truffle butter, parmesan & chives

        • Roasted Brussel Sprouts$15.00

          hazelnuts, feta, pomegranate, mint

          • Campari Glazed Pork Spareribs*$20.00

            blood orange, popped amaranth

            • Smoked Carrots$18.00

              mascarpone, brown butter, cara cara orange

              • Chickpea Falafel$17.00

                tzatziki, dill-fennel salad, peanuts

                • Charred Shishitos$16.00

                  nutritional yeast, harissa aioli

                  • Marinated Olives$13.00

                    pecorino, roasted peppers

                    • Little Gem Salad$19.00

                      bacon, sherry vinaigrette, grated egg, herb bread crumbs, scallions, parmesan

                      Entrees

                      • Beef Strip Loin*$45.00

                        porcini rub, salsa verde, grilled scallion, roasted cauliflower, shishitos

                        • Roasted Salmon*$37.00

                          swiss chard, walnut tahini, parsnip, blood orange, chorizo spiced rice cracker

                          • Beef Burger*$22.00

                            shortrib jam, lettuce, onion, house pickles, american cheese, dijonaisse, fries

                            • Impossible Burger$24.00

                              roasted tomato, maitake jam, lettuce, brioche bun, fries *glulten free or vegan bun available

                              • Buccatini*$27.00

                                pork and lamb sausage, basque peppers, pecorino

                                • Plant Based Pasta$29.00

                                  bucatini, impossible meat bolognese, nutritional yeast, basil

                                  Desserts

                                  • Cruller Donuts$18.00

                                    cinnamon sugar, dulce espresso, dark chocolate

                                    • Homemade Cookies$18.00

                                      double chocolate chip, oat butterscotch, peanut toffee

                                      • Sorbet$11.00

                                        Lemon Mint

                                        • The LUX Bar$18.00

                                          malted milk chocolate mousse, salted caramel, chocolate crumb

                                          What 188 people are saying

                                          Overall ratings and reviews

                                          4.2
                                          4.2 based on all time ratings
                                          • 4.1Food
                                          • 4Service
                                          • 4.2Ambience
                                          • 3.7Value

                                          NoiseModerate

                                          Sort by

                                          Filters

                                          1. k

                                            kellyc

                                            Chicago

                                            4 reviews

                                            vip
                                            5.0

                                            4 reviews

                                            Dined on June 13, 2020

                                            overall5food5service5ambience5

                                            Loved our experience. Fantastic food and drinks!

                                          2. CR

                                            CR00

                                            Chicago

                                            4 reviews

                                            4.0

                                            4 reviews

                                            Dined on February 16, 2020

                                            overall4food3service3ambience5

                                            Some of the food was a bit cold. Service was good to start but server seemed to disappear and we went awhile without being checked on or them collecting the bill.

                                            Upstairs at The GwenResponded on February 21, 2020

                                            Greetings Anonymous, Thank you for taking the time to leave us a review for bringing some areas in need of retraining to our attention. Please accept my sincere apology for your sub par experience. We look forward to addressing these service hiccups and to providing you with a more delicious experience all around upon your next visit. Cheers, Cassidy Senior F&B Manager

                                          3. SK

                                            SehrishK

                                            1 review

                                            5.0

                                            1 review

                                            Dined on February 16, 2020

                                            overall5food4service4ambience5

                                            Great lighting and interior. The salmon was very tasty. Loved the cabana

                                            Upstairs at The GwenResponded on February 21, 2020

                                            Greetings SehrishK, Thank you for taking the time to leave us a review. We are thrilled you enjoyed your time with us, and will certainly hope to host you again in the future! Cheers, Cassidy Senior F&B Manager

                                          4. J

                                            Joyce

                                            Chicago

                                            8 reviews

                                            vip
                                            4.0

                                            8 reviews

                                            Dined on February 5, 2020

                                            overall4food3service5ambience5

                                            Quiet and pleasant, lovely staff. Food was good but not outstanding.

                                            Upstairs at The GwenResponded on February 8, 2020

                                            Greetings Joyce, Thank you for taking the time to leave us a review. I am delighted to hear that you were treated well by our staff & enjoyed your time with us. We are consistently pushing forward in order to elevate the experiences we deliver to our guests & would welcome any additional feedback regarding our offerings that could enable us to make your next visit more delicious. We look forward to hosting you again in the future! Cheers, Cassidy Senior F&B Manager The Gwen Hotel

                                          5. JW

                                            JaddaW

                                            Chicago

                                            3 reviews

                                            vip
                                            2.0

                                            3 reviews

                                            Dined on January 18, 2020

                                            overall2food2service3ambience4

                                            I was expecting to be completely blown away, didn't happen. This restaurant is in the lobby of a hotel. Its not worth paying for parking, or just the hassle of getting there unless your staying at The Gwen. I don't remember the food or the drinks. Its just meh!

                                          6. OT

                                            OpenTable Diner

                                            Chicago

                                            1 review

                                            vip
                                            1.0

                                            1 review

                                            Dined on January 1, 2020

                                            overall1food4service1ambience1

                                            Service was very poor, particularly the staff at the host stand. When being seated, he took our name and then walked away. Then later, we had a menu on our table for cocktails and he came over and took it away without saying anything. The food was good, but the ambiance is not what I was expecting or what was pictured online. Also, the menu is completely different than what’s listed on their website and other places. Very much a hotel bar and not a restaurant for dinner.

                                          7. OT

                                            OpenTable Diner

                                            Chicago

                                            36 reviews

                                            vip
                                            5.0

                                            36 reviews

                                            Dined on December 30, 2019

                                            overall5food5service4ambience4

                                            Semolina pasta was fabulous!!! Met my girlfriend there for lunch and the atmosphere was great, the service was friendly and attentive. I will return!

                                          8. OT

                                            OpenTable Diner

                                            Chicago

                                            18 reviews

                                            vip
                                            1.0

                                            18 reviews

                                            Dined on December 26, 2019

                                            overall1food3service2ambience4

                                            Disappointed

                                          9. L

                                            Lgrisola

                                            Phoenix

                                            15 reviews

                                            vip
                                            2.0

                                            15 reviews

                                            Dined on December 25, 2019

                                            overall2food2service1ambience2

                                            What a disappointment. Chose it for our Christmas Day dinner. It seemed like they were mad we were there.

                                          10. LD

                                            Love2Dine

                                            Milwaukee

                                            9 reviews

                                            3.0

                                            9 reviews

                                            Dined on December 14, 2019

                                            overall3food3service3ambience3

                                            Food and experience just OK. $30 for weekend buffet was VERY crazy! For that price no deserts or much selection. Not even a made to order egg station. The selection was what I have seen at most Marriott Club Lounges. Definitely one of the very few disappointments of the Gwen. Everything else is at a MUCH higher level.

                                          11. DB

                                            DavidB

                                            Chicago

                                            1 review

                                            5.0

                                            1 review

                                            Dined on December 8, 2019

                                            overall5food5service5ambience5

                                            Fantastic date night. The service was outstanding. I would highly recommend The Qwen wether it be a date night or a group of friends.

                                          12. DH

                                            DawnH

                                            San Francisco

                                            3 reviews

                                            2.0

                                            3 reviews

                                            Dined on December 8, 2019

                                            overall2food3service2ambience1

                                            It’s not a restaurant, just a noisy bar with a few snacks and a couple of entrees in the bar menu. Luckily the food was good because the table was tiny and exposed, the room was noisy, and the server didn’t want to be there.

                                          13. A

                                            Alan

                                            Chicago

                                            1 review

                                            vip
                                            2.0

                                            1 review

                                            Dined on November 23, 2019

                                            overall2food4service4ambience2

                                            Food and service is decent. But the photos of this place are very misleading. This is a tiny lounge that serves food, not a restaurant.

                                          14. e

                                            eddyjjr

                                            Chicago

                                            34 reviews

                                            vip
                                            3.0

                                            34 reviews

                                            Dined on November 23, 2019

                                            overall3food4service5ambience4

                                            We were three people at a little table with big club chairs. No room for food or drinks. Not comfortable. The turkey sausage was horrible. You need better seating for eating.

                                          15. YC

                                            YasminaC

                                            Dallas

                                            1 review

                                            vip
                                            3.0

                                            1 review

                                            Dined on November 3, 2019

                                            overall3food4service1ambience5

                                            I really liked the vibe and the food at the Gwen but WOW the service was so so terrible. We had to ask for honey for the tea FOUR times (took 35 mins...) and they didn’t bring out the French fries until the entire meal was over. Very strange. That being said, the skillet was good (could have been more generous with the sausage), and the bloody Mary’s are great too.

                                          16. i

                                            isabelt

                                            Chicago

                                            6 reviews

                                            5.0

                                            6 reviews

                                            Dined on October 13, 2019

                                            overall5food3service5ambience5

                                            The rooftop was a bit cold so we had our dinner inside the atmosphere was grat

                                          17. CM

                                            ClaudiaM

                                            Chicago

                                            17 reviews

                                            vip
                                            5.0

                                            17 reviews

                                            Dined on October 10, 2019

                                            overall5food5service5ambience5

                                            I went for a quick birthday drink. It was my first time there and Ryan & Jason at the bar were great... thank you gentlemen!

                                          18. DC

                                            DanaC

                                            Denver

                                            6 reviews

                                            1.0

                                            6 reviews

                                            Dined on October 6, 2019

                                            overall1food2service1ambience2

                                            Aweful service Slow. Inattentive. Forgot to put our food order in. Would never recommend this place to anyone.

                                          19. OT

                                            OpenTable Diner

                                            New York Area

                                            4 reviews

                                            1.0

                                            4 reviews

                                            Dined on October 3, 2019

                                            overall1food2service3ambience2

                                            This is not a restaurant - it’s a hotel lobby lounge!

                                          20. DC

                                            DavidC

                                            Chicago

                                            12 reviews

                                            vip
                                            4.0

                                            12 reviews

                                            Dined on October 1, 2019

                                            overall4food4service4ambience5

                                            Great Rooftop for a biz meeting or happy hour. Food was great and good service.

                                          21. OT

                                            OpenTable Diner

                                            Chicago

                                            12 reviews

                                            vip
                                            3.0

                                            12 reviews

                                            Dined on September 28, 2019

                                            overall3food3service4ambience3

                                            We were hoping the rooftop was open but because of the rainy weather, we were unable to enjoy it. The food and cocktails are overpriced but what else can you expect from a hotel/rooftop located in the heart of the loop. The food is pretty good! The place makes you feel super fancy and very boujee even though it is just a hotel lobby. I would go again, especially to experience the rooftop.

                                          22. OT

                                            OpenTable Diner

                                            Miami

                                            10 reviews

                                            vip
                                            4.0

                                            10 reviews

                                            Dined on September 26, 2019

                                            overall4food4service4ambience4

                                            Great spot for drinks and lite dinner with rooftop experience

                                          23. OT

                                            OpenTable Diner

                                            Chicago

                                            1 review

                                            5.0

                                            1 review

                                            Dined on September 17, 2019

                                            overall5food5service5ambience5

                                            I love the outdoor patio at The Gwen with 2 caveats. 1. Make sure your reservation requests a table or they may seat you on a sofa. 2. I really hope they rethink the slide projected onto the exterior wall at night. While it is somewhat in the Art Deco theme, it is incredibly sexist. No naked women projections are appropriate unless they are accompanied by a naked man image. Oh, too tasteless? Then rethink the naked woman.

                                          24. e

                                            egas67

                                            Chicago

                                            12 reviews

                                            vip
                                            4.0

                                            12 reviews

                                            Dined on September 11, 2019

                                            overall4food4service5ambience5

                                            Classy place with a menu to match.

                                          25. f

                                            filmfan

                                            Cleveland

                                            25 reviews

                                            vip
                                            5.0

                                            25 reviews

                                            Dined on September 10, 2019

                                            overall5food5service5ambience5

                                            Loved it so much that I went back again.

                                          26. GS

                                            GalaS

                                            Portugal

                                            7 reviews

                                            vip
                                            4.0

                                            7 reviews

                                            Dined on September 8, 2019

                                            overall4food4service4ambience4

                                            We loved appetizers, very nice ambience. Would definitely come back. Our table wasn’t ready, but they accommodate in a timely manner.

                                          27. CD

                                            CindyD

                                            Central Coast

                                            3 reviews

                                            5.0

                                            3 reviews

                                            Dined on September 1, 2019

                                            overall5food5service5ambience5

                                            We went for brunch. The avocado toast was truly amazing and the Bloody Mary was tasty too. Love this rooftop.

                                          28. KL

                                            KayiL

                                            Chicago

                                            9 reviews

                                            4.0

                                            9 reviews

                                            Dined on August 25, 2019

                                            overall4food5service4ambience5

                                            Overall I had a great experience, but the waiter took a little long to get our drinks and take our order. Their bottomless mimosas are only $15! The food was flavorful. The DJ and view was great also.

                                          29. B

                                            Brosenb1

                                            Los Angeles

                                            4 reviews

                                            4.0

                                            4 reviews

                                            Dined on August 25, 2019

                                            overall4food4service4ambience5

                                            Brunch chicken sandwich wasn't very good. Brunch friend rice was excellent. Would be useful to note that the bottomless Prosecco is actually mimosas. Very important to note that when someone ordering is allergic to orange juice... fortunately our server was able to get us straight Prosecco.

                                          30. MH

                                            MinnetteH

                                            Chicago

                                            58 reviews

                                            vip
                                            5.0

                                            58 reviews

                                            Dined on August 24, 2019

                                            overall5food5service5ambience5

                                            Great atmosphere, tasty food, great drinks, great service & atmosphere

                                          31. OT

                                            OpenTable Diner

                                            Chicago

                                            9 reviews

                                            vip
                                            2.0

                                            9 reviews

                                            Dined on August 23, 2019

                                            overall2food4service1ambience5

                                            Ambience and the place is nice but I won’t definitely go back because the service was really poor we literally had to be behind of the waiter to be served

                                          32. BC

                                            BethC

                                            Orlando

                                            13 reviews

                                            4.0

                                            13 reviews

                                            Dined on August 22, 2019

                                            overall4food4service2ambience5

                                            The outside terrace was very nice and the food was great. But the service was extremely slow.

                                          33. OT

                                            OpenTable Diner

                                            Las Vegas

                                            1 review

                                            3.0

                                            1 review

                                            Dined on August 20, 2019

                                            overall3food5service2ambience4

                                            Very nice location and food was great! Unfortunately the service was not great; we went unattended for almost 20 mins. Afterwards the manager was very attentive.

                                          34. L

                                            Luv2dine8

                                            Chicago

                                            2 reviews

                                            vip
                                            3.0

                                            2 reviews

                                            Dined on August 20, 2019

                                            overall3food4service3ambience3

                                            It was okay. Nothing special. Service was slow. Looks nothing like the pictures, I had higher expectations

                                          35. OT

                                            OpenTable Diner

                                            Chicago

                                            3 reviews

                                            3.0

                                            3 reviews

                                            Dined on August 15, 2019

                                            overall3food5service3ambience5

                                            Great experience overall. For it being not very packed at all, our service was way too slow.

                                          36. OT

                                            OpenTable Diner

                                            Columbus

                                            1 review

                                            vip
                                            1.0

                                            1 review

                                            Dined on August 11, 2019

                                            overall1food1service1ambience3

                                            Absolutely horrible service. Beyond.

                                          37. F

                                            Ferrin

                                            Chicago

                                            16 reviews

                                            3.0

                                            16 reviews

                                            Dined on August 11, 2019

                                            overall3food2service2ambience4

                                            I made a reservation to sit outside for brunch, upon arrival I was asked if I wanted to sit outside..? It was apparent that there was not a table reserved for the two of us and it wasn't crowded by any means. After being seated, the hostess and a waiter were waiting on us, it was very strange. Neither knew what the other had already done. Food was over priced and not good. We got both omelettes and both were tasteless. Potatoes were good. Outdoor space is nice, can see the surrounding buildings. I wouldn't recommend for the food, I may go back for drinks on the rooftop with hopes they're better organized.

                                          38. JW

                                            JalissaW

                                            1 review

                                            5.0

                                            1 review

                                            Dined on August 11, 2019

                                            overall5food5service5ambience5

                                            Had a wonderful experience at Upstairs at the Glen! The staff was wonderful and flexible and made a stressful day run as smoothly as one could hope. Definitely check them out of you have the chance! Great food and service!

                                          39. L

                                            Ldikin

                                            Chicago

                                            26 reviews

                                            vip
                                            2.0

                                            26 reviews

                                            Dined on August 10, 2019

                                            overall2food4service1ambience2

                                            Upon arrival, we were seated immediately, but it took 15 MINUTES for someone to pour water, that's after we asked! After no one attended to our table for 40 MINUTES from arrival, we pulled over a random waitress, asking if we can order food. She was extremely apologetic and while we were not on her list of tables, she totally rolled up the sleeves, took our order swiftly, made recommendations and literally SAVED THE DAY! I didn't catch her name, but you can't miss her - petite young woman with dark hair and a trendy strip of white/gray in it, tattoos and cool eye makeup. She was exceptionally professional, apologetic, but without excuses. The food arrived in another 40 minutes, and while we asked for plates to come out as they were ready, all 4-5 plates were set on the table at once, so we were kind of stuck between deciding whether to let the steak get cold or the sashimi tostada get soggy. The food was great, but water was not refilled until we flagged down a bus boy and asked for it. In terms of scenery - the view is meh... yes, a rooftop, but you're not really looking at anything glamorous. When you're waiting for that long to get served, you start to notice random things that your eye could have perhaps missed, such as beat up, cheap looking plastic/metal furniture, soggy pillows, stains on silverware, etc... THE CUSHIONS ON THE TALL BAR HEIGHT CHAIRS MUST BE REPLACED, EXCEPTIONALLY SOGGY! YOU JUST SINK RIGHT IN. I NEEDED TO SIT ON A PILLOW, BECAUSE MY BUTT KEPT FALLING BETWEEN THE RAILS OF THE CHAIR. In terms of the overall ambiance, it really feels like an extension of the hotel's lobby. Not a trendy rooftop that's brag-worthy. And while the cocktails, food and presentation are pretty good, the overall experience combined with a pretty high bill are not worth it. There are too many amazing rooftops in chicago with great food, cocktails AND SERVICE, to cross this one off your list. Seriously, nothing to write home about.

                                          40. OT

                                            OpenTable Diner

                                            Chicago

                                            4 reviews

                                            5.0

                                            4 reviews

                                            Dined on August 10, 2019

                                            overall5food5service5ambience5

                                            Great atmosphere! Food was excellent!

                                          FAQs

                                          Upstairs at The Gwen offers takeout which you can order by calling the restaurant at (312) 645-1500.

                                          Upstairs at The Gwen is rated 4.2 stars by 188 OpenTable diners.

                                          Not available on OpenTable

                                          Unfortunately, this restaurant is not on the OpenTable reservation network.

                                          If you like, we'll notify you by email if this restaurant joins.


                                          Is this your restaurant?
                                          Claim this listing

                                          Additional information

                                          • Cross street

                                            Between Grand Ave. & Illinois St.

                                          • Neighborhood

                                            River North (Chicago)

                                          • Hours of operation

                                            Upstairs at The Gwen Ter
                                            Mon–Fri 4:00 pm–11:00 pm
                                            Sat, Sun 11:00 am–11:00 pm

                                          • Cuisines

                                            American, Farm-to-table

                                          • Dining style

                                            Casual Dining

                                          • Dress code

                                            Casual Dress

                                          • Parking details

                                            We do not validate parking.

                                          • Public transit

                                            CTA: Red Line Train ("Grand" Stop) Bus: 147, 148, 151, 145, 146, 3, 157

                                          • Payment options

                                            AMEX, Diners Club, Discover, MasterCard, Visa

                                          • Executive chef

                                            Matt Jergens

                                          • Entertainment

                                            Join us for live music every Wednesday and Friday. *Terrace reservations after 4 PM only 21 +. for reservation of a party of 13 or more please contact the restaurant directly.

                                          • Additional

                                            Bar/Lounge, Beer, Cocktails, Corkage Fee, Entertainment, Full Bar, Happy Hour, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Takeout, View, Wheelchair Access, Wine

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