Upstairs at The Gwen

Name: Upstairs at The Gwen
Address: The Gwen Hotel 521 N. Rush St., Chicago, IL, United States, 60611
Telephone: (872) 271-6010
Price range: $31 to $50
Rating: 4.2

4.2 (317)

$31 to $50

American

The Gwen Hotel, 521 N. Rush St., Chicago, IL 60611

Make a reservation

2 people

Jun 30, 2025

10:00 PM

Booked 59 times today

Experiences are available.

About this restaurant

Charming
Great for outdoor dining
Good for groups

Experience the premier terrace in River North, located on the 5th floor of The Gwen, a one MICHELIN Key hotel, nestled along the iconic Magnificent Mile! Savor creative cocktails and indulge in delicious small and large plates crafted by Executive Chef Matt Jergens, all while enjoying the warm ambiance of our firepits and the stunning backdrop of towering skyscrapers. Our candlelit indoor lounge and bar offer the perfect setting to unwind, relax, and embrace the good life!

Join us on the weekends for Chicago's liveliest, most unique tea service, Tipsy Tea! Featuring scrumptious savory and sweet bites, bottomless beverages, a DJ spinning, and a special themed menu every month, this is one pinkies-down tea service you will never forget!

Dining areas

Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
American, Cocktail Bar, Afternoon Tea
Hours of operation
Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–1:00 am Breakfast Mon–Fri 7:00 am–11:00 am Brunch Sat, Sun 7:00 am–2:00 pm Happy Hour Mon–Thu 4:00 pm–5:30 pm
Phone number
(872) 271-6010
Website
https://www.thegwenchicago.com/dining/upstairs-at-the-gwen/
Payment options
AMEX, Diners Club, Discover, Mastercard, Visa
Dress code
Casual Dress
Executive chef
Matt Jergens
Private party facilities
We’re here to help you plan your next memorable event at The Gwen, A Luxury Collection Hotel. Please contact our event specialists to learn more information: RFP@thegwenhotel.com

Location
The Gwen Hotel, 521 N. Rush St., Chicago, IL 60611
Neighborhood
River North (Chicago)
Cross street
Between Grand Avenue and Illinois Street
Parking details
We do not validate parking.
Public transit
CTA: Red Line Train ("Grand" Stop)Bus: 147, 148, 151, 145, 146, 3, 157, 29, 65
Additional
Bar/Lounge, Beer, Cocktails, Corkage Fee, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Non-Smoking, Outdoor Firepit, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

Experiences

"Tropic Like It's Hot!" Tipsy Tea Party
$70.00 per person
Prepaid
Jul 1, 2025 - Sep 30, 2025
Tropic Like It’s Hot brings a taste of the tropics to The Gwen’s iconic Tipsy Tea, served July through September. Indulge in a selection of fragrant teas, breezy tea-infused cocktails, and seasonal bites that evoke laid-back elegance and endless summer charm—all served with a stylish Gwen twist. +To reserve, please select one add-on per guest. You are welcome to upgrade packages upon arrival. +Please ensure to arrive on-time for your reservation to maximize the most out of your 2 hour experience. +We require 2 days notice in order to receive a full refund in the event you need to cancel your reservation.

Ask Concierge
AI Beta

Our AI assistant, Concierge, is here to answer your questions about this restaurant.

Gin & Tonic$12.00
beefeater gin, fever tree tonic
Tommy's Margarita $12.00
ocho blanco tequila, agave, lime
Creole Maple Old Fashioned $12.00
michter’s rye, clement orange shrubb, maple, angostura bitters, orange bitters
Wine of the Day$12.00
red or white
Draft Beer$9.00
Any of our current drafts
Bottled Beers$6.00
Coors Light, Goose Island IPA, Blue Moon, Budweiser
Brussels Sprouts$12.00
calabrian chili vinaigrette, hazelnuts, preserved lemon aioli
Breads & Spreads$12.00
grilled Publican Quality sourdough & seeded lavash with cultured butter, whipped ricotta & honey, white bean & garlic confit
Truffle Fries$12.00
shoestring fries, parmesan, chives, garlic aioli
Hummus$12.00
evoo, pine nuts, sumac, za’atar, toasted pita
Prosciutto & Melon$12.00
basil, olive oil
Margherita Flatbread $12.00
burrata, bianco tomatoes, pecorino, basil
Fennel Sausage Flatbread$12.00
mozzarella, giardiniera, arugula

What 317 people are saying

Upstairs at The Gwen reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2

4.2 based on recent ratings

4.0Food
4.1Service
4.3Ambience
3.8Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Upstairs at The Gwen offers a charming rooftop experience with "great drinks and delicious food." The atmosphere is vibrant, ideal for happy hours or brunch with "excellent service." While some patrons find the prices high, the stunning views and "fun trendy" ambiance make it a memorable spot for special occasions.

317 Reviews

A
Allison
New York City1 review
4.0
Dined 2 days ago
1. Overall 4
2. Food 5
3. Service 4
4. Ambience 3
It was a very nice space, however it was a bit disappointing that the fire pit was not working despite making the reservation requesting the fire pit table.
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D
December
Orlando / Central Florida East3 reviews
2.0
Dined 7 days ago
1. Overall 2
2. Food 1
3. Service 1
4. Ambience 2
Did not feel very welcomed. The skyline was beautiful but that’s about all. They stopped serving food too early & we were not accommodated. They told us to sit anywhere but then proceeded to tell us that certain places would not be serviced by a waiter. Very uncomfortable unfortunately for such a beautiful venue.
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B
Bianca
Chicago / Illinois1 review
1.0
Dined on June 21, 2025
1. Overall 1
2. Food 1
3. Service 2
4. Ambience 1
We asked to be seated outside. The hostess said there were other reservations that had those seats reserved. We said if anything changes let us know. Our reservation was at 9 PM. the hostess said there were other 9 pm and 9:15 reservations. We sat our whole reservation inside and not ONE party showed up until 10:30 pm for outside seating. The hostess definitely lied and she was horrible with us to begin with. Bad attitude.
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R
Robert
Chicago / Illinois3 reviews
5.0
Dined on June 21, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great drinks and delicious food with work colleagues. Beautiful atmosphere and great service.
Upstairs at The GwenResponded on June 22, 2025
Hello Robert! Thanks for the kind review! We're thrilled you had a great time and enjoyed the drinks and food we have to offer. We appreciate you and hope to welcome you back again in the future.
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M
MARITA
Chicago / Illinois8 reviews
5.0
Dined on June 19, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Fun trendy rooftop spot with happy and excellent service. The drink menu was fun and food choices limited but delicous options.
Upstairs at The GwenResponded on June 22, 2025
Hi Marita! We really appreciate you sharing your experience. Glad to hear you enjoyed our drink and food menu! It's always great to hear such positive feedback - thank you again for joining us!
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M
Matt
Tampa / Central Florida West8 reviews
5.0
Dined on June 19, 2025
1. Overall 5
2. Food 5
3. Service 4
4. Ambience 4
Good service, probably the best craft cocktails I had in my time in Chicago. I would recommend.
Upstairs at The GwenResponded on June 22, 2025
Hi Matt! We're so glad to hear you enjoyed your visit! Thanks for the great feedback and support - it means a lot to our team, hope to see you back again in the future.
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K
Kyle
Portland / Oregon4 reviews
3.0
Dined on June 14, 2025
1. Overall 3
2. Food 3
3. Service 5
4. Ambience 3
Great proximity to main sites within the city. Smaller location with partial city views. Great place to start your evening.
Upstairs at The GwenResponded on June 16, 2025
Kyle, Thank you for taking the time to leave your feedback. We really appreciate your business and hope you enjoyed your time with us. Hope to see you back in the future!
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S
Steph VIP
Los Angeles10 reviews
4.0
Dined on June 9, 2025
1. Overall 4
2. Food 3
3. Service 2
4. Ambience 4
It's always fun to be on the rooftop! We visited mid-June and were celebrating birthdays. Apparently, there was a convention going on and the place was packed. Which meant the Service was prob slower than usual. The food was fine, drinks were fine. Nothing special, nothing awful. Really, it was about enjoying the outside, Downtown - and who doesn't love that?
Upstairs at The GwenResponded on June 16, 2025
Hello Steph! Thank you for taking the time to share your experience dining with us. We appreciate you choosing The Gwen as your space for birthday celebrations and we are glad to hear you enjoyed our rooftop. Our goal is always to ensure all guests are being taken care of the best way possible so we apologize if service was slower than expected, but we appreciate your patience and understanding. We hope to see you back with us in the future!
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J
Josh VIP
Minneapolis - St. Paul17 reviews
2.0
Dined on June 8, 2025
1. Overall 2
2. Food 1
3. Service 2
4. Ambience 1
Wow what a disappointment this experience was! I had high hopes but everything was lackluster or even a step below. Do not recommend.
Upstairs at The GwenResponded on June 13, 2025
Hi Josh, Thank you for sharing your experience, We're truly sorry it didn't meet expectations. Your feedback is important and will help us improve in the future. I have reached out privately to receive more information on your experience. Would love to hear back from you and have a chance to connect and make things right.
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B
Breana VIP
Dallas - Fort Worth1 review
1.0
Dined on June 8, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
The worst experience- food, service, atmosphere, noise. Should not market as high tea.
Upstairs at The GwenResponded on June 13, 2025
Dear Breana, Thank you for taking the time to share your feedback. We're truly to hear that your experience with us did not meet your expectations. This is never the impression we want to leave, and we understand how disappointing it can be when a visit falls short. Please know that your comments have been shared with our team so we can address and work to improve. We are committed to delivering the best possible service and food quality, and feedback like yours is invaluable to helping us grow.
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FAQs

Upstairs at The Gwen offers takeout which you can order by calling the restaurant at (872) 271-6010.

Upstairs at The Gwen is rated 4.2 stars by 317 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Jun 30, 2025

10:00 PM

Booked 59 times today

Experiences are available.

The Gwen Hotel, 521 N. Rush St., Chicago, IL 60611

Dining areas

Additional information

Cross street
Between Grand Avenue and Illinois Street
Neighborhood
River North (Chicago)
Hours of operation
Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–1:00 am Breakfast Mon–Fri 7:00 am–11:00 am Brunch Sat, Sun 7:00 am–2:00 pm Happy Hour Mon–Thu 4:00 pm–5:30 pm
Price
$31 to $50
Cuisines
American, Cocktail Bar, Afternoon Tea
Dining style
Casual Dining
Dress code
Casual Dress
Parking details
We do not validate parking.
Public transit
CTA: Red Line Train ("Grand" Stop)Bus: 147, 148, 151, 145, 146, 3, 157, 29, 65
Payment options
AMEX, Diners Club, Discover, Mastercard, Visa
Executive chef
Matt Jergens
Additional
Bar/Lounge, Beer, Cocktails, Corkage Fee, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Non-Smoking, Outdoor Firepit, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

Website
https://www.thegwenchicago.com/dining/upstairs-at-the-gwen/
Phone number
(872) 271-6010
Private party facilities
We’re here to help you plan your next memorable event at The Gwen, A Luxury Collection Hotel. Please contact our event specialists to learn more information: RFP@thegwenhotel.com

Upstairs at The Gwen

Make a reservation

About this restaurant

Dining areas

Additional information

Experiences

"Tropic Like It's Hot!" Tipsy Tea Party

Ask Concierge
AI Beta

Menu

The Lux Happy Hour

Gin & Tonic$12.00

Tommy's Margarita $12.00

Creole Maple Old Fashioned $12.00

Wine of the Day$12.00

Draft Beer$9.00

Bottled Beers$6.00

Brussels Sprouts$12.00

Breads & Spreads$12.00

Truffle Fries$12.00

Hummus$12.00

Prosciutto & Melon$12.00

Margherita Flatbread $12.00

Fennel Sausage Flatbread$12.00

What 317 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Upstairs at The Gwen offer delivery through OpenTable or takeout?

How is Upstairs at The Gwen restaurant rated?

Is Upstairs at The Gwen currently accepting reservations?

Make a reservation

Dining areas

Additional information