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Terrace main photos - Upstairs at The Gwen, Chicago, IL

Upstairs at The Gwen

4.1
4.1
216 Reviews
$31 to $50
American
  • Charming
  • Great for outdoor dining
  • Great for happy hour
Experience the premier terrace in River North, located on the 5th floor of The Gwen, a one MICHELIN Key hotel, nestled along the iconic Magnificent Mile! Savor creative cocktails and indulge in delicious small and large plates crafted by Executive Chef Matt Jergens, all while enjoying the warm ambiance of our firepits and the stunning backdrop of towering skyscrapers. Our candlelit indoor lounge and bar offer the perfect setting to unwind, relax, and embrace the good life!

Join us on the weekends for Chicago's liveliest, most unique tea service, Tipsy Tea! Featuring scrumptious savory and sweet bites, bottomless beverages, a DJ spinning, and a special themed menu every month, this is one pinkies-down tea service you will never forget!

Make a reservation

2 people

7:00 PM


Booked 29 times today
Experiences are available.

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Cocktail Bar, Afternoon Tea
  • Hours of operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–1:00 am Breakfast Mon–Fri 7:00 am–11:00 am Brunch Sat, Sun 7:00 am–2:00 pm Happy Hour Mon–Thu 4:00 pm–5:30 pm
  • Phone number
    (872) 271-6010
  • Payment options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Executive chef
    Matt Jergens
  • Neighborhood
    River North (Chicago)
  • Cross street
    Between Grand Ave. & Illinois St.
  • Parking details
    We do not validate parking.
  • Public transit
    CTA: Red Line Train ("Grand" Stop)<br />Bus: 147, 148, 151, 145, 146, 3, 157, 29, 65
  • Additional
    Bar/Lounge, Beer, Cocktails, Corkage Fee, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Non-Smoking, Outdoor Firepit, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, View, Weekend Brunch, Wheelchair Access, Wine

Experiences

  • "All That Jazz" Tipsy Tea Party

    $70.00 per person

    Prepaid

    Sep 7 - Sep 29, 2024
    Give 'em the old razzle dazzle at our Chicago musical-themed tipsy tea party this September. Sip on tea-infused cocktails that'll make you feel like Roxie Hart all while grooving to the beats of our live DJ.
    "All That Jazz" Tipsy Tea Party Photo
  • Delightfully Deetz Tipsy Tea Party

    $70.00 per person

    Prepaid

    Oct 5 - Oct 27, 2024
    It’s Showtime! Get ready to rock the afterlife at our Beetlejuice-themed tipsy tea party this October, where the drinks are as spirited as the guests. Sip on our tea-infused cocktails, groove to our DJ's tunes, and indulge in treats so delicious, you'll chant 'Beetlejuice, Beetlejuice, Beetlejuice' for seconds.
    Delightfully Deetz Tipsy Tea Party Photo
  • “Thank You For Being a Friend” Tipsy Tea Party

    $70.00 per person

    Prepaid

    Nov 2 - Nov 30, 2024
    Gather your crew and unleash your inner Golden Girl at our November tea bash. Indulge in sassy tunes, tea-infused cocktails, delectable tower treats, and live DJ beats.
    “Thank You For Being a Friend” Tipsy Tea Party Photo

What 216 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4.1Food
  • 4.1Service
  • 4.4Ambience
  • 3.8Value

NoiseModerate

216 Reviews
  1. Andrew

    Chicago

    1 review

    5.0

    1 review

    Dined on September 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was great , the drinks even better and the overall ambience was exactly what we were looking for

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  2. OpenTable Diner

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on September 1, 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5
    I booked an indoor reservation on Sunday afternoon. Once I arrived at the host stand, I requested an outside table however the host was unable to accommodate my party of 4. I was seated directly next to the host stand and witnessed the host offer parties with no reservation outdoor seating. After speaking with the manager, Boris was very accommodating and moved my party to an outdoor table at our request. The host was quite rude and condescending however Boris’ charm and kindness made our experience better.

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  3. Laurie

    Grand Rapids

    4 reviews

    1.0

    4 reviews

    Dined on September 1, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1
    We had a reservation, there was no shade available, in spite of tables open in the shade. The table we sat at was dirty we had to ask for it to be cleaned, they wiped the food into our laps, accidentally, and didn’t wipe clean the entire table. I spilled water, accidentally, and the insisted they had to clean it up. But the water remained on the slippery floor. The inbetween lunch and dinner menu (at 1pm) was very limited. It took 2 hours, due to extremely poor service. I would Not recommend this restaurant for any occasion. The staff isn’t rude, they just don’t care. For yogurt, ricotta toast, a waffle, and a bagel it was $135 without tip, nothing but tap water was consumed. Overall poor experience, lackluster food, terrible service, in a 4 star hotel river north restaurant.

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  4. Tony

    Chicago

    7 reviews

    vip
    4.0

    7 reviews

    Dined on September 1, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5
    Our brunch was decent. We had to wait a few minutes for the greeter to confirm our reservation. What I mean by that is that we were at the desk for about 8 minutes before anyone stopped over. We were seated on the Terrace, as we reserved. The food order was taken in a timely manner. They our waitress became invisible. It did not look like the restaurant was busy. I know that we weren't the only ones waiting to pay our checks after we were finished. All in all, the food was outstanding. Just wished they paid more attention to the customer.

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  5. Neelima

    Greater Boston

    1 review

    1.0

    1 review

    Dined on September 1, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    I showed up for my reservation at 8:30. We waited in line for 25 minutes before being seated at 8:55. We were seated at a couch not the counter seating we booked but she walked away before we could speak to her. Then we waited for 25 minutes - in that time no one spoke to us, or brought us water, or took our order. At this point, we walked out. This restaurant is super expensive, the view was mediocre and the service was unacceptable. I’m glad we didn’t even eat here because it would have been a waste of money. Happily dropped 300 bucks at RPM instead.

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  6. OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on September 1, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The service was slow i guess that happens when you have 1 server outside. Our reservation wasn’t held and had to wait an additional 15 minutes. Couch cushions outside were soaked and couldn’t make anything up for it. Was really excited to check this place out, left utterly disappointed.

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  7. Tae

    Chicago

    1 review

    2.0

    1 review

    Dined on September 1, 2024

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 5
    The food was great and ther service was great it could’ve been quicker but the place was packed so I excuse them for that it was a fun time besides certain Things.

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  8. nancy

    Pittsburgh

    42 reviews

    vip
    4.0

    42 reviews

    Dined on August 31, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Nice experience good space!!

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  9. Saurabh

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on August 27, 2024

    1. Overall 1
    2. Food 2
    3. Service 5
    4. Ambience 1
    It’s Really bad ambience . Seems ordinary rooftop. Service good . Cocktails good.

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  10. Maureen

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on August 25, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4
    Would have liked a lunch menu at 12:00 on a Sunday. Lunch didn’t start until 2pm

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FAQs

Upstairs at The Gwen offers takeout which you can order by calling the restaurant at (872) 271-6010.

Upstairs at The Gwen is rated 4.1 stars by 216 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 29 times today
Experiences are available.

Order delivery or takeout

Google Map for Upstairs at The Gwen

The Gwen Hotel, 521 N. Rush St., Chicago, IL 60611

Dining areas

Additional information

  • Cross street
    Between Grand Ave. &amp; Illinois St.
  • Neighborhood
    River North (Chicago)
  • Hours of operation
    Mon–Thu, Sun 7:00 am–11:00 pm Fri, Sat 7:00 am–1:00 am Breakfast Mon–Fri 7:00 am–11:00 am Brunch Sat, Sun 7:00 am–2:00 pm Happy Hour Mon–Thu 4:00 pm–5:30 pm
  • Price
    $31 to $50
  • Cuisines
    American, Cocktail Bar, Afternoon Tea
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    We do not validate parking.
  • Public transit
    CTA: Red Line Train ("Grand" Stop)Bus: 147, 148, 151, 145, 146, 3, 157, 29, 65
  • Payment options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Executive chef
    Matt Jergens
  • Additional
    Bar/Lounge, Beer, Cocktails, Corkage Fee, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Non-Smoking, Outdoor Firepit, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeout, View, Weekend Brunch, Wheelchair Access, Wine
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