Upstairs at The Ace Hotel
The health and wellbeing of our guests and staff is our highest priority. We have implemented CDC and local mandated protocols to keep everyone safe, including limited seating, heightened cleaning and sanitizing, as well as contactless menus. Please note: all guests are required to wear a mask upon entry.
* Kindly note that all reservations are held for 15 minutes. Your entire party must be present
* If we see that you have made multiple reservations for a big group, we will only honor one reservation as we are required to adhere to the CDC guidelines at this time.
* Once seated, your reservation time is 90 minutes to enjoy your experience.
* The last reservation can be seated 90 minutes prior to closing
Thanks for coming to hang out with us!
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Bartenders were amazing! Drinks were great. Surprised it was a hot tub!
I won’t be going there again!
It was my bday and the guy at the door barely let me in cause on of my friends was a few minutes late, he almost gave my table away.
The waiter was nice but the food on the menu is so boring and the seafood was not good.
Waitress took to long to serve food. It was not busy to say they might be back up. Waitress not friendly at all.
The service was excellent excellent and
I appreciate that they accomodated our seating request. Thank you.
Staff was amazing. As a guest of the hotel they accommodated my change in reservation time. Only issue was I would have preferred sitting on the lounge side as opposed to the pool area. Server helped my my bday bday special by helping me deliver a fun clue for our scavenger hunt. Top notch. 💎
Staff and spot was great. Wish there were more food options. Also, on the weekends, it feels like the bar tenders have a hard time moving drinks. Took a while to receive ours.
Great view, tasty appetizers, good spot for a date night!
Great service great good drinks are bomb
The food and the service once sat at our table was excellent. However, when getting to the table, the hostess was a bit curt and unhelpful. No welcoming attitude or warmth. She was also slow and there was a long line even though the space “upstairs” was nearly empty.
Covid safe. Great food. Romantic ambiance. Definitely will come back.
Great food and nice ambiance!
I use to come here a lot so was excited to come back. We showed up earlier than normal but as we got up the elevator we were sat in the corner near the elevator kind of away from everything.
There were some seats open as I went to the restroom. I didn’t want to disturb the waitress to move us so we just enjoyed where we were and rushed the experience of the Upstairs.
I will like a little bit more options on the menu
With the pandemic, it's been difficult to find places for birthday celebrations, etc. The Ace Rooftop was the perfect option for my friend's birthday. The staff was incredible, and even accommodated our request to move to a different table (very generous, given the COVID "rules"). I love the food at the Ace, and was not disappointed... I just wish the menu was a bit more "robust." I'm sure they've had to limit it due to the last year's circumstances, though. Overall, very pleased.
:) loved it - everything was great. will be back soon
Great service, really liked the atmosphere here.
Service was bad on a Thursday night. Good drinks. OK food. Lovely views and scenery though.
Good quality food. Everyone was happy with their food and the drinks were great.
The ambiance and the rooftops views are picture worthy.
Perfect pandemic-friendly rooftop/outdoor dining experience. Tables were spaced out, staff wore masks and shields, patrons wore masks anytime they got up from their tables. Service was great, drinks were innovative and delicious, and the spinach dip was so good!
Our server was great and attentive. The drink was made by a gentleman named Bravo (i think) and it was excellent. He had the courtesy of delivering our drinks along with a compliment which was super sweet. The salsa was just the right amount of spiciness and the chicken quesadilla was well worth it. the ambience of the outdoor patio was amazing. the noise level was perfect. i would definitely recommend and also come back another time.
Pretty views and good drinks & snacks but service was off, want too busy and pretty sure our server had a few drinks as it took an hour just to get our check and was incorrect after that long wait, didn’t even bother being overcharged just wanted to get out of there after waiting so long.
More food options and music. Too quiet.
I don't know if it's the Covid, but it was boring
We had a lovely time! After a short wait we were seated at the best seat in the house, food was hot, and drinks were sweet. Overall very friendly staff and fun evening. It is truly a gem!
It was a great experience for being there for the first time. Definitely will go back again.
This is great rooftop bar to hang out with friends or go on a cute date. Definitely a nice bar to check out in downtown LA.
Not a lot of menu items for food, more just for snacks. Ambiance was nice. Would be a good place for a happy hour with friends or co-workers before dinner somewhere else.
Amazing food, service and views! Highly recommend!
Everything was overpriced. But view was very nice.
Perfect. Service was outstanding and the spinach artichoke dip and cocktails were AMAZING. Coming back soon!
Great location in the ❤️ of DTLA, skyline view was nice. Very busy, but not surprised, I’m happy that restaurants are open again. Staff followed all safety protocols. Discovered the bar at the entrance to the movie theater which was really cool and the bartender made a great Maple Old Fashion 🥃. I’m coming back for that.
celebrated birthday with a great view. tables were spread apart and we felt very safe and comfortable. staff were very friendly even though they were understaffed . it did take awhile for drinks to come out but the views were worth the wait!
We had reservations at 8, got there and they said they have no available tables and to wait a little. After 40 minutes they still didn’t have a table in the patio, so they offered pool side. They seated us and took them a long time to get our orders! We decided to go eat at another place after one drink. Bad service, if I made reservations we should get a table.
This is a great place to grab drinks and an app with friends. Great ambiance and friendly service. Had to wait in line even though we had a reservation.
Came here on a Saturday night with my date around 7pm for drinks. The ambiance is amazing. With a view of the city, great furniture, and amazing overall feel of the space I highly recommend it for a casual but nice outing.
Really cool spot, nice decor, fantastic service, clean, very well stocked bar. Would recommend
Upon entering the elevator needed service. We waited 15m with out any additional accommodation offered for the inconvenience. Server was nice but he was obviously slammed and overwhelmed covering 10 tables alone. Therefore, we were not well tended to.
Great service, views and drinks! The food was subpar, so I wouldn’t recommend eating at the rooftop. If you need a light snack with drinks, the chips and salsa with a side of guacamole will do the trick.
They sat us by the jacuzzi on a big cushion under a heater, it was a nice experience.
Upstairs at The Ace Hotel offers takeout which you can order by calling the restaurant at (213) 623-3233.
Upstairs at The Ace Hotel is rated 4.5 stars by 116 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.