Union Café - Churchtown
Lovely service and great atmosphere. Impeccable baby changing facilities.
Genuinely the worst cafe experience we’ve had. Arrived at 11:45 for our booked table for brunch for 4 people. It took 50+ minutes to actually bring the food to our table. Our order was simple. One Porridge, One cheese & tomatoes on toast, one bacon with maple syrup pancakes and one yogurt.
When we eventually got served to porridge was awful, they forgot the tomatoes and they forgot the syrup. How can you mess up such simple dishes?
We got the syrup, returned the porridge but didn’t bother with Another dish or the tomatoes as we were out of time.
Even the waiter said he thought the porridge looked odd!!!
Left very disappointed and hungry. Definitely not worth a visit. Patrick.
The guy that serviced our table was extremely helpful& friendly . He was so patient with our table (3 kids) and was so friendly to the kids too.
A lovely venue. Very warm and inviting. Table layout is great, booths are a fine size for family dining. Food was gorgeous, loads to choose from. The staff were so nice and very efficient. Already looking forward to a return visit.
Thank you for your lovely review. We are delighted that you have enjoyed your visit with us and I am gonna pass your kind word to Our staff. Looking forward seeing you again. Kind Regards, Union Team
We had a party of 12, including two Children under 5 on 3rd January 2019 for my husband’s 50th birthday.I think Kelly was our waiter ( I’m not great with names)and she set the tone,was helpful & bubbly as well as efficient. The food, the room and the team were all perfect and the table given to use meant our large group could relax. We’ve been here before in smaller groups ,without a booking ,but the service level was as attentive and welcoming.
Two complimentary glasses of Prosecco and non alcoholic version for the children was a lovely treat!
We love Union. Food is superb and staff all really pleasant. Lovely ambience. One pointer I would have is to try and ensure one staff member is responsible for a set amount of tables only to ensure promptness of service (drinks, questions regarding an order etc). Really really great place to eat
2nd time here and again Great service. Good good. Definitely return.
Thank you Darren. We are delighted that you enjoyed your visit. Looking forward seeing you again. Kind Regards, Union Team
Lovely atmosphere & extremely friendly staff. Good range of food & drinks.
Thank you DeirdreL. We are delighted that you enjoyed tour visit. Looking forward seeing you again. Kind Regards, Union Team
There were 5 of us there and none of us enjoyed the meal unfortunately.
Thank you very much for taking your time and writing the feedback. We are working hard to give our customer a great experience and I am very sorry it wasn't the case for you and your friends. Can you please email us more details on email@example.com so we can see where we can improve?
Lovely ambience and welcoming staff- a great place for a family lunch or drinks with friends.
Having been a few times now I can honestly say this lovely Cafe is getting better and better. The shining star after the wonderful food is the lovely staff. We were so looked after. Thank you.
Designergirlie Thank you for your High rating and lovely comment. We are looking forward to your next visit. Kind Regards, Union Cafe team
First time that we felt very rushed in the restaurant. We were told before we even sat down that they needed the table back quickly (we had a booking) and as soon as we were finished the bill was put on the table.
Other than that food etc was lovely as always.
Thank you for taking your time and writing your feedback. Our bookings are taken for max 2 hours sitting time and probably the table was booked again, however I'd like to know more about your experience to make sure you were given enough of time at your visit. I apologize in behalf of our team. I would appreciate if you could email us more details at firstname.lastname@example.org so we can investigate and prevent from happening again. Kind Regards, The Union cafe Team
Lovely morning breakfast with family and kids. Staff and service attentive and super friendly as always.
Thanks guys - keep up the brilliant service & experience.
Thank you for your kind word. Looking forward seeing you again! Happy Christmas!
Nice food in pleasant surroundings. Service was good. Would be happy to go there again.
NoelN thank you very much for your kind words. Kind Regards, Union Cafe Team
We went for a bite after school nativity with grandparents, chicken burgers and wings, brownie sundae, bread pudding and sorbets. All very tasty. Service was attentive despite a busy afternoon . Would love a jug of water in table had to keep asking and asking for more water
Hi ElizabethM, Thank you for taking your time and leaving us lovely review. We are delighted that you had a great time and looking forward seeing you again. Feedback about jug, taken aboard. Kind Regards, Union Team
Lovely room with great wait staff and nice relaxed ambience
Thank you for your support, we really appreciate it. Looking forward seeing you again. Kind Regards. Union Team
I loved Union Cafe but my chicken dish wasn’t good. Overcooked and disappointing leading to it being just ok. I’ll try it again though, as maybe they were just having a bad day. The staff were great and location fab.
Hi, Thank you for letting us know about your expirience. We are very happy to see that you have found staff to be great and you like our location. However I am very disappointing that your chicken dish was not up to usual standard. I can assure you that we have passed your feedback to kitchen team, and they are looking in to is as we speak. Thank you for giving us another chance, so you can see it was a once off case. Looking forward seeing you again. Kind Regards, Union Team
I would for breakfast and lunch. Not so much for dinner. Food was fine but menu offering was average.
Thank you for taking your time and leaving the review. Our menu is quiet big and it contains nice choice of starters, burgers, pizzas and proper mains. We do pasta, steaks and a two different fish dishes. We cater for vegetarians and vegans, and do Gluten free options. Would you like to let us know more about your menu expectation at email@example.com so we can see if we are missing anything? Warm Regards, Dagmara
Food was nice but the service was poor. The waiter left us dessert menus and never came back. We had to call over the maitre'd to take our order. We had to call her over again to give us the bill as there was still no sign of our waiter. She didn't seem happy to serve us at all. Unfortunately the service has been poor every time I have visited this venue.
Dear Churchtowner. I am really sorry about your bad experience in our cafe. We are aiming to provide a great service and I'd like to apologize that it wasn't the case for you. As per person who took your desert order, she is very apologetic and by no means wanted you to feel as she didn't wanted to serve you. Please email me directly at firstname.lastname@example.org with your complaint as I'd like to follow up on this with you. Kind Regards, Dagmara
We have dined in the Union Cafe several times and were always very satisfied with the food.
Unfortunately this was not the case on our last visit . One of our group had the “special dish of the day’’ it was overcooked and the meat was dry, the staff acknowledged that it was the last serving of lamb and offered to change it to another dish , it should never have been served. Another had hake and was very disappointed with her dish. I had a salad with chicken the chicken was also overcooked. I am not sure what happened in the kitchen as we have always had very tasty meals. All 3 meals this time were way below the normal standard we have come to expect in the Union Cafe , Churchtown.
Dear Sheamura. Thank you for taking your time and leaving your feedback. I spoke to you on the date and once again I am very sorry about your experience. It is not our usual standard. Please e-mail me directly at email@example.com as I would like to follow up on that. Kind Regards, Dagmara
The food was very tasty and the staff were friendly and attentive.
Thank you Katie for your support. Looking forward seeing you again. Kind Regards, Union Team
Food served with quantity
The food was standard.
However my main issue with it is that the service is very slow. Even though there is an extensive kids menu I wouldn’t recommend for families due to slow service
I've been here 4 times now and this will definitely be the last. Each time I've gone the service is terrible, despite it appearing that there are plenty of staff working. Yet again, wehad to request certain things multiple times before they were delivered to the table and each time was froma different staff member. The food was ok bits little on the cold side. Given how long it took for Everything else to happen we didn't send it back as we were so k of waiting. I've been four times now with different people and at different times/days and my experience has been so consistently bad that I won't bother returning.
Hi NicolaG, Thank you for taking your time and letting us know about your experience. We are very proud of Our food and service standards and I am very sorry if we did not meet your expectations during your visit. We are continuously looking to improve our customers experience and if you would have any more feedback for us of how we can, please let us know. Hope this won't deter you from visiting again. Kind Regards, Union Team
Very pleasant service. We were shown immediately to our booked table. Excellent coffee. Efficient handling of six different orders, with one variation from menu components (bacon instead of poached eggs with the avocado toast). Quick handling of the bill.
Friendly but untrained staff. After waiting 25 minutes for our main course , we had to ask when would it be coming . Had to ask for to dessert menu. Wines overpriced . Bin in toilets overflowing , stalls in toilets a mess.Would not recommend , and have talked to people that have had the same experience.
This was my fourth visit in last few months. Every other time was super. This time service poor, wrong wine poured and most of all food very poor quality.
Best place for dinner enjoyed well
Excellent waiter service, nothing was too much trouble.
The service was excellent and the decor was really lovely but food was very poor.
Great food, but VERY large portions. None of could finish our food. Our server was friendly and attentive. It was my elderly mother's birthday, and he put a birthday candle on her desert, and comped the desert. A nice touch ! We have eaten a few times here, and will be back soon.
Food was great with great portions however the wine was very expensive at €27 a craft for house wine.
Amazing experience, food was unbelievably tasty. Gorgeous flavors.
Staff were lovely, the service is slow. We were not rushing off anywhere but wouldn't recommend for a work lunch. I did make a suggestion re the French toast, a little bland, needed a berry to counteract the sweetness,
Hi JeanK, Thank you for taking you time and letting us know about your experience. I am very sorry to hear that you found service slow. We have recently introduced menu changes that we believe can speed up service during the busy brunch hours and one of them changes is Mix Berry Sauce with French Toast. Hope you gonna visit us again and see first hand, changes we have made. Kind Regards, Stjepan
Great staff, nice good, beautiful venue (inc very spacious, v baby friendly and good changing facilities)
Lovely atmosphere, great quality food, reasonably priced
Thank you for the high rating and your kind words. We are delighted to see that you were happy with atmosphere food and pricing. Kind Regards.
We had a very enjoyable meal .... service was excellent and the kids were catered for .... will definitely be back
Thank you for a high rating and a nice review. Hope to see you soon. Kind regards.
Had a very enjoyable brunch with friends. Staff couldn’t do enough for us, food was great. Restaurant is bright, airy and clean. We booked for our Christmas night out before we left.
Hi KarenE, Thank you for you support, we appreciate it. We are delighted that you enjoyed your brunch with us and looking forward seeing you again. Kind Regards, Union Team
Very nice restaurant. The food was excellent. Only negative was very slow service from the bar.
Thank You Brian) for you comment. We are happy that you enjoyed food and we would like to apologize if there was delay in getting the drinks. I can assure you that this will be addressed and that hopefully you gonna see improvement on your next visit. Kind Regards, Union Team