Uncle Julio's - Sandy Springs

Reseñas de Uncle Julio's - Sandy Springs de comensales del restaurante. Basadas en valoraciones recientes.

1. PT

   PriscillaT

   Atlanta1 reseña

   5.0

   Comieron en 10 de marzo de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Everything was great.. food, server, ambiance.. however we were there for a lunch meeting and it was extremely noisy and made it very hard to carry on a conversation. I am sure it is a very fun place in the evenings and weekends.
   

   ¿Te fue útil?

2. L

   Lovemyfood

   Atlanta4 reseñas

   5.0

   Comieron en 8 de marzo de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food is phenomenal. Best steak fajita ever and the table side guac is to die for.
   

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3. JH

   JamesH

   Atlanta8 reseñas

   2.0

   Comieron en 7 de marzo de 2020

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 3

   Issue has been the service. Inattentive and slow. The employees don't seem to "care" about providing a quality experience to their customers. We had steak fajitas which were good, but came out with no tortillas, trying to flag someone down to get them was difficult as no one was on the floor. Will come back eventually I guess, but there are a bunch of other Mexican restaurants in the area that are better. Definitely not our normal "go to" for Mexican.
   

   Uncle Julio's - Sandy SpringsSe respondió el 11 de marzo de 2020

   Hello JamesH, Thank you for providing this feedback and we apologize to hear that your service did not reflect the high standards we strive to provide. Your review has been forwarded to our team who will ensure that the service standards are met. We hope to serve you again in the future for an outstanding experience. Sincerely, Uncle Julio's
   

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4. CG

   CrysG

   Atlanta15 reseñas

   2.0

   Comieron en 1 de marzo de 2020

   1. Global 2
   2. Comida 3
   3. Servicio 3
   4. Ambiente 4

   1. The hostess was not friendly 2. Tablecloth was dirty at our table 3. Table side guacamole - person did not bother to ask how we wanted our guacamole seasoned 4. When boxing up the food we didn’t eat, our waitress didn’t offer us any chips or salsa I’ve eaten at this locations many other times and never had any problems before. Note: I originally used Open Table for our reservation and redeemed points; what was interesting was that no one at the restaurant knew how Open Table points worked - so I had to call Open Table and ask for the points to be restored back to my account.
   

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5. OT

   Comensal de OpenTable

   Atlanta6 reseñas

   2.0

   Comieron en 23 de febrero de 2020

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 3

   My wife's birthday was on 2/22, and she wanted to try Uncle Julio's in Sandy Springs. The location was nice, but the service was poor. The food was ok; Mexican food is the same everywhere you go. Our waitress was a young girl and young people do not understand the value of good customer service. She forgot drinks that we asked for and seemed to have a bad attitude when we ask for refills. I personally will not go back.
   

   Uncle Julio's - Sandy SpringsSe respondió el 26 de febrero de 2020

   Hello, We apologize to hear about your experience as this is not the service standards expected. Our team appreciates the opportunity to improve with the feedback you have provided, your review has been sent to the appropriate teams to further address and correct. We do hope for the chance to serve you again in the future for a much-improved outcome. Thank you, Uncle Julio's
   

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6. AT

   ATLFoodie

   Atlanta3 reseñas

   5.0

   Comieron en 22 de febrero de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   One of my favorite places to eat. Fresh ingredients, creative menu options.
   

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7. FB

   FranB VIP

   Orlando2 reseñas

   1.0

   Comieron en 15 de febrero de 2020

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   I have never written a bad review on any establishment. We have been patrons of this Uncle Julio's location for quite some time, and I will not be going back after our experience the other night. From beginning to end, it was atrocious.We arrived with a reservation, and after waiting a while, we asked how much longer it would be to be seated.We were told "a few more minutes". After this had happened two other times while we waited an hour, the head hostess said "Your reservation must have fallen out of our system." With no apology AT ALL, we were then seated upstairs. It took quite some time to get our drinks. When we ordered our meal, I asked for the steak fajitas..without the peppers.The waitress said that they cook the vegetables earlier in the day with peppers, and that my request was not able to be honored. PRE-COOKING any food like this at a restaurant should be concerning. It took several times of asking for our drinks to be re-filled. When our order came, my son's was incorrect, and they were not apologetic or polite when we asked for it to be corrected. My steak fajitas arrived to the table not sizzling...just warm..and they did not bring tortillas with it. After waiting on the tortillas to arrive for 10 minutes, my food was cold by the time they arrived. The portion was very skimpy. 5 or 6 pieces of meat...and that was it. The vegetables could have fit in one spoon. The manager brought my son's re-done meal to the table and said "So sorry. Here you go." After requesting the check...and waiting 15 minutes, ANOTHER server saw us and asked if we needed anything. We said we had been waiting for 15 minutes for the check and would like to pay. I don't know what he told our waitress, but I saw him walk up to her and say something to her. Within a few minutes, she came to the table....plopped the check on the table, and did not even say thank you.I paid and left. Our opinion of our experience there was not a positive one. We won't be going back.
   

   Uncle Julio's - Sandy SpringsSe respondió el 18 de febrero de 2020

   Hello, Thank you for your business. We are so sorry you had to wait and completely understand your frustrations. We greatly appreciate you sharing this input. We are constantly working to improve, and this information is extremely helpful. Your concerns are being addressed. Please accept our sincere apology for your dissatisfaction. We hope you will return to Uncle Julio’s soon for an improved experience. Thank you, Uncle Julio’s
   

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8. CP

   CaigePhoenix

   Atlanta2 reseñas

   5.0

   Comieron en 9 de febrero de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I have been wanting to try Uncle Julio's since I moved to GA 4 years ago. My family and I love Mexican food and I decided to take my son for his 18th birthday for brunch. Everything was superb from start to finish! We will absolutely be back.....
   

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9. NS

   NeilS

   Nueva York37 reseñas

   5.0

   Comieron en 27 de enero de 2020

   1. Global 5
   2. Comida 4
   3. Servicio 2
   4. Ambiente 2

   Gave staff dietary restrictions. Figured out halfway through they had ignored and didn’t tell me about ingredients I asked about
   

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10. HT

    HadlieT

    Nueva York1 reseña

    1.0

    Comieron en 19 de enero de 2020

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1

    This was the worst experience there ever was. We had a reservation at 6:30, and we got seated right away. It then took 15 minutes for someone to bring us chips and salsa or ask us for our drink order. We ordered our food at the same time we ordered our drinks. We waited a whole hour and did not have our food. Our waitress Ashley stated that there was a major backup in the kitchen and our food would be out soon. About 5 minutes later the kitchen manager came out and said that she was sorry our food was over 15 min, and we had to inform her that we ordered over an hour ago, this was now 8pm. She then said that the food would be ready in 5 min. We waited another 30 min before another waiter came over to our table and asked if everything was okay. We were here for my birthday and we expressed how we still have not received our food, and we would like to speak to a manager. He then told us that our waitress Ashley was the manager. As we waited for her to come out there was a ton of food coming from the kitchen going to other tables that had arrived way after us. We finally told her to just cancel our meal, and just bring us the chocolate pinata so I could celebrate my birthday. This took another 15-20 min for this to come out. The waiter came back to our table to take down our phone number so the general manager could call us the following day. We ate this and were getting ready to leave and asked the same waiter that had come to our table before if we were good or not. He asked if we had paid for anything and we said no, and he said good walk out. We finally saw Ashley come out from the kitchen and we asked her and she said we were good to go. It has been two days and the general manager still has yet to contact us. This was the worst experience ever.
    

    Uncle Julio's - Sandy SpringsSe respondió el 22 de enero de 2020

    Hello HadlieT, Thank you for providing this feedback and we apologize to hear that your service did not reflect the high standards we strive to provide. Your review has been forwarded to our team who and will ensure that the service standards are met. We hope to serve you again in the future for an outstanding experience. Sincerely, Uncle Julio's
    

    A 1 persona le resultó útil