TWH Social

4
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166 Reviews
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CAN$30 and under
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Canadian
Welcome to Downtown Kitchener’s destination for community and conversation.
Tucked beneath the iconic Walper Hotel, our attentive and neighbourly staff welcome you to enjoy local ingredients done well, with a thoughtfully sourced menu focused on sustainability and diversity.
What 166 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
4.1
service
4.0
ambience
3.7
value
Noise · Moderate
75% of people would recommend it to a friend
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s
Toronto
2 reviews
Dined on November 3, 2019
Overall4food4service4ambience5

Food is very good for the most part. Drinks were excellent. Service was average. Very nice spot to enjoy conversation with guest

OT
Toronto
1 review
Dined on November 2, 2019
Overall3food3service5ambience3

Our waitress was amazing. Extremely personable and friendly.
Food arrived exceptionally fast.
We both ordered the special coconut curry. It was very good. Very tasty.
The portion size was silly. It was less then half a portion that you would receive normally.
Value wasn’t great.

M
Toronto
1 review
Dined on October 23, 2019
Overall4food4service4ambience4

A very nice, inviting space. Though a bit overpriced for a pretty standard menu, everything is good quality, and the food doesn't disappoint. (Two minor critiques: the pickerel dish could be a bit more substantial and there could be some more affordable options for wine selection by the bottle.) All in all, a great choice for a nice night out!

OT
Toronto
11 reviews
Dined on October 17, 2019
Overall1food2service1ambience1

The service was the slowest I’ve ever experienced and it wasn’t busy.

f
Toronto
1 review
Dined on October 12, 2019
Overall2food3service1ambience1

We made reservations last night for 4. Upon arrival, we were put at the back of the bar sitting at a high table on stools as nothing else was available. Why did you take the reservation? We asked for a 'real' table, but we were told this was all there was as the last table had just been seated. It was quite loud - so loud that we had to yell to be heard speaking across the table. Unacceptable as far as we're concerned. Make up your mind, are you a bar with good food, or a restaurant that sits guests in the bar even if they have reservations. Most good restaurants will offer the bar seating as an alternative to a table when they are busy and a guest DOES NOT HAVE RESERVATIONS. Too expensive for what is offered.

KC
Toronto
3 reviews
Dined on October 10, 2019
Overall5food5service5ambience5

Love Thurs buck a shuck. Live music is not to loud, acoustic. Great service and thoughtful staff!

SP
1 review
Dined on October 6, 2019
Overall2food3service1ambience4

Quite a few concerns: coffee wasn't served until after brunch food was received; tapas was served well after entree--and after multiple requests for it; salad was missing from entree plates and only served after it was requested; eggs were not cooked as ordered; server never checked in with us but when questioned about issues apologized profusely. Bill was reduced for table by 50%, and food was very good, but unfortunately the experience was not a good one due to the multiple errors and oversights that kept happening.

MT
1 review
Dined on October 4, 2019
Overall4food4service5ambience3

Food was good. Our waiter Darren was excellent. The musician wasn't the greatest. If we were to go back and he was playing again I think I'd go somewhere else.

NK
Toronto
5 reviews
Dined on September 25, 2019
Overall5food5service5ambience5

TWH Social is located in a quaint underground area just off the main strip in downtown KW. The server who greeted us Miro was fantastic. Super attentive and very professional, made our experience excellent. I had the crispy chicken and my husband ordered the TWH social burger which was fantastic. The s'mores inspired dessert was slightly dry but still very tasty. Overall had a lovely experience and would definitely come back.

KL
1 review
Dined on September 20, 2019
Overall5food5service5ambience5

Vegan options, mature and professional waitstaff, gorgeous interior, awesome food.

TU
1 review
Dined on September 6, 2019
Overall5food5service5ambience5

Lovely restaurant. Nice ambience. Delicious food with gluten free options which is great. Music was a bit loud but other than that it was great.

C
Toronto
1 review
Dined on August 26, 2019
Overall3food3service4ambience3

server was personable and fun
selection in the menu somewhat limited
reasonable pricing

N
Toronto
25 reviews
Dined on August 14, 2019
Overall5food4service5ambience4

Booked mid week to celebrate our anniversary. We were greeted warmly by all and the food and drink specials were explained. Our server was a wonderful conversationalist and was knowledgable about the wines as well as pairings with the food. We both had steaks - perhaps a little heavily salted but delicious none the less. An excellent meal with outstanding service.

B
1 review
Dined on August 3, 2019
Overall5food5service5ambience4

Nice place. Food was good
Our server did a great job
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DL
Toronto
2 reviews
Dined on July 25, 2019
Overall3food4service4ambience4

The restaurant is located in the beautifully renovated Walper Hotel - a historical and architectural landmark in Kitchener. I sat with my 2 guests in TWH'S downstairs seats, a welcome respite from the outside summer heat. The lunchtime crowd was gradually petering out when we got there and so the atmosphere was fairly quiet. The menu had a good variety of options, ranging from fairly generous starters to interestingly varied salads, somewhat less interesting sandwiches and burgers, good dinner options, and prime-quality steak dishes. None of us had huge appetites, so we tried to stay away from the heavier options. I wanted something to warm my gullet so I started with the lobster bisque followed by a cheeseburger and fries. My 2 friends ordered 2 different types of salads. One got baby kale and quinoa salad served with dried cranberries, diced apples, pickled onion, gem tomatoes, radish and apple vinaigrette. The other got heritage greens served with fennel, feta cheese, cucumber, grape tomatoes, and sherry vinaigrette. Both chose a generous portion of grilled salmon to go with their salads. My friends were very satisfied with their salads. I generally liked my cheeseburger, which was served on a sourdough bun with black truffle mozzarella, aged cheddar, yellow cheddar, and sundried tomato. The burger was nicely seasoned and succulent, but I found the delicate taste of the black truffle mozzarella got lost among the other cheeses.
We finished with peppermint teas and a coffee. Our server was courteous and generally pleasant though I did feel we were a being a bit rushed towards the end of the meal. No sooner had we ordered our teas and coffee than the server presented us with our bills, and though she assured us that we could stay and chat, we still felt we should be wrapping things up. The meal was planned as an occasion when we could catch up on each other's news so we didn't appreciate being rushed.
Our overall experience at TWH Social was very pleasant though!

A
1 review
Dined on July 20, 2019
Overall3food3service3ambience3

Food was expensive for what you received. They were out of 2 or 3 different kinds of wine before they found a bottle that was available.

OT
Toronto
1 review
Dined on July 19, 2019
Overall4food4service5ambience5

Live music was too loud!!!

C
Montreal
2 reviews
Dined on June 23, 2019
Overall5food5service5ambience5

Very good dinner. My 16th year old girl said she had the best hamburger ever

DT
Toronto
21 reviews
Dined on June 12, 2019
Overall3food4service2ambience3

The food was delicious but the wait for the food was long! One gal in our group was only advised the dish she ordered could not be provided as they ran out of the fish at the time when the rest of our orders were being brought out! She has to wait for her order while the rest enjoyed the food! More staff are needed!

P
1 review
Dined on June 10, 2019
Overall5food5service5ambience5

Good food, nice atmosphere, service was great, would go again

SG
1 review
Dined on May 30, 2019
Overall4food4service5ambience4

A great spot. I was pleasantly surprised. My turkey club was just like any other turkey club with the exception that the bacon did not have to be searched out, nice thick slices. The calamari was divine. Our server Matt, although he was very busy, was attentive and stopped by several times to be sure our dinner was enjoyable.

MD
Toronto
6 reviews
Dined on May 27, 2019
Overall2food3service2ambience3

Overall a very disappointing experience especially after having enjoyable meals here in the past.

The music was loud making it challenging to hear our server. When I told her that I was having difficulty hearing her she told us that she was getting over an illness. She apologized profusely when she spilled cream on our feet explaining that she was “pounding back the Buckley’s”. I spoke to a supervisor asking why the server was working while ill and she said she would speak to her. Sick employees really shouldn’t be serving food.

Our meals were average and when our new server asked how our meal was and I responded with “It was okay” she didn’t ask why or seemed concerned.

When the bill came I asked where our original server was. I was told that she was sick and went home. I said that she shouldn’t have been serving food then and our new server said that she didn’t which I disagreed with.

A really unsatisfactory evening and I won’t be returning.

OT
Toronto
6 reviews
Dined on May 27, 2019
Overall5food5service5ambience5

Lovely place, nice staff. The general Manager came over to check on us, that was fantastic

HC
Toronto
3 reviews
Dined on May 24, 2019
Overall4food4service3ambience5

The pork belly sliders were not good and our server lacked a sense of humour. Everything else was great.

OT
Toronto
1 review
Dined on May 12, 2019
Overall1food1service1ambience3

The food and service were extremely disappointing. We were looking forward to brunch with the family and it felt like everyone was doing their job for the first time. To top it off, after making an error on my bill it took them 25 minutes to correct it. Will not go back.

OT
Toronto
2 reviews
Dined on May 12, 2019
Overall1food1service1ambience3

Came here for a Mother’s Day brunch. If I could rate food and service with a negative score, I would.
First, we came on time for the reservation and waited at the front to be greeted. Servers, bar tenders and everyone else obviously saw us but did not acknowledge our large group waiting to JUST be greeted. After 20 minutes of everyone walking past us and ignoring us, I finally went up to the bar and ask if we could be seated for our reservation. After much confusion about our reservation that I clearly had on Open Table, they finally seated our group. Awful start to a celebration for our mothers.
Secondly, the food was T R A S H and over priced. The only thing I can say that was good was that it came in a timely manner. I’ve had better French toast at ghetto gas station in the middle of no where. Tasteless, uncreative, boring. The presentation sucked too. It was 4 halves of bread slapped on the plate. Inconsistent as well, we all ordered French roasts and they were all different tasting and different looking...
Thirdly, I was informed that we could order from the regular breakfast menu before the reservation. Turns out, no one know what they were talking about because we were restricted to a special menu that was awful. You had to pick from 3 options. Our mothers couldn’t even order their favourite foods.
Honestly though, if you like to over spend on a trash small salad, trash French toast and a trash dessert for $35 then TWH social is the place to be! Also, how can you not make good dessert..
I’m glad our mothers had a great time spending with family, but I wish I never booked TWH social for this celebration. I won’t make that mistake again.
On a positive note, the restaurant is clean and the lightening is nice.

R
Toronto
3 reviews
Dined on May 1, 2019
Overall2food2service1ambience1

We had eaten at the TWH Social twice before and wanted to go again as our initial experiences were good (2 years ago). This time food and service was sub par. We ordered the oysters and they were served to us at room temperature. They tasted alright but we prefer oysters chilled. Our waiter was new and struggled. He could not identify the accompanying sauces for the oysters. He had to go ask and by the time he returned we had tasted them and figured it out ourselves. The waiter then identified the sauces incorrectly calling the horseradish "mignonette". We also ordered the charcuterie platter which was just okay, nothing special. We've had much better elsewhere. The tapas plate was pretty good but the poutine was very salty and very soggy. We had to wait a long time for the charcuterie and the tapas. By that time we were going to be late for our event so we asked for the bill. The waiter took forever to oblige and we had to hustle to make our show. One great thing- 1/2 price bottles of wine. We had an excellent chenin blanc that was served nice and cold and we enjoyed it. After the initial pour, we were left to our own devices but that's not a big deal. Also, there was a pervading smell of chlorine (bleach) in the room which was offensive and did not make the food any more appetizing. Overall we were disappointed and will not be returning.

E
Toronto
5 reviews
Dined on April 27, 2019
Overall3food3service3ambience3

Very nice restaurant. The veggie hand held burger was good but too thin, not enough of the good fillings as described on the menu.
My husband’s plate was well presented (beef cheek something..) it looked more refined. He liked it , my compliments to the chef for that.

SL
1 review
Dined on April 13, 2019
Overall1food1service1ambience4

I was running late and called the restaurant to say I was on my way. ten minutes late for my reservation time. Upon arrival, I stood at the waiting area for quite some time, ignored by three staff behind the far end of the bar a a server ten feet away chatting it up with hos table. The restaurant was not busy at all, with very few diners. Not impressed so far, as I had limited time to dine before the show I was going to that evening. Once seated, the manager seemed unapologetic, more concerned with her staff than a patron. More waiting before my server arrived to take my drink and food order. Vegetarian options were limited so I ordered truffle fries and a kale salad with falafel. Seemed like a quick choice. Soggy, small portion and tasteless fries with plain mayonnaise on the side.
Extremely dry falafel. The olive oil in kale salad lemon dressing tasted somewhat rancid the more I hurridly worked my way through it. The server did come by a couple of times and asked how everything was but she seemed a bit too rushed to wait to wait to hear my comments. Asked for my bill the second time she came by, paid cash and left, never to return. I read the reviews prior to booking a reservation.I was highly disappointed by the service and my food experience. Would not recommend going here.

S
1 review
Dined on April 13, 2019
Overall5food5service5ambience5

I came to TWH Social to to celebrate with my friends and we were not disappointed! Such lovely service and the food was amazing as always.

JM
Toronto
2 reviews
Dined on April 6, 2019
Overall3food4service4ambience3

It might have been my mistake in reserving and not mentioning it was an anniversary, but getting a small table tucked away in a corner was a bit weird, and led to a few times wondering if our waiter would be back. Then we were next to a very loud group who disrupted our dinner, and asked us to take photos of them. Can't fault the restaurant for this, but it just added to the less than satisfying night.

We were allay disappointed by the lack of options for people with seafood allergies, as the meat related portions of the sharing plates (meat and cheese, the tapas) all started with shellfish as main ingredient or dish.

I can see friends who wouldn't have minded these issues, and I'm sure that's more the clientele you're aiming for. But it was not an experience I would have chosen had I known, nor will I choose to try again.

SQ
Toronto
8 reviews
Dined on April 6, 2019
Overall4food4service4ambience3

Good experience. A little loud for our business meeting

MF
1 review
Dined on March 29, 2019
Overall5food5service5ambience5

My partner and I went here as a Friday date night and couldn't have been more impressed. There was a wonderful lively vibe to the place and the food was excellent. We were so happy with our waiter who had only just started working there this week. He knew lots about the business, history, menu and floor layout. It's also worth noting that the location is excellent for a variety of photos (the neon sign, the glass wine room, the bar space, etc.). We have also recommended this place to our friends, as it is the perfect mix between a restaurant and a club space to get social in!

VS
Toronto
16 reviews
Dined on March 21, 2019
Overall4food5service3ambience5

Food was excellent and we felt the value was very good. Service was friendly but seemed distracted, took a while to order and receive our drinks, and forgot an app which we mentioned and it was made for us fairly quickly but still billed for. Took a little while to pay as well after we mentioned we would like to head out. Will return as we have had better service here before and hoping that returns.

K
1 review
Dined on March 15, 2019
Overall5food5service5ambience5

It was good, my go-to spot in town! 100% recommend this place if you’re going out with friends or a date night. Drinks are amazing, food is a hit or miss, depending on what you order but most of the time it is good. I tend to go here for drinks, apps & desserts. Great place to go when it isn’t busy. Sometimes it does get loud and you have to shout to your friend to talk to them (usually when there’s live music and lots of people around) but otherwise if you go when it’s not busy, it’s an amazing place to go. Servers, bartenders, hosts are fantastic. They’re very friendly and accommodating! They love to converse and they make great recommendations on their menu. Love trying new things from this restaurant.

LB
1 review
Dined on March 9, 2019
Overall4food5service5ambience4

Nice food and atmosphere, as well as great service.

OT
Toronto
25 reviews
Dined on March 8, 2019
Overall4food4service4ambience4

Dropped in prior to going to the Symphony.
Had a fellow singing and playing the guitar....quite talented and enjoyable. Sat in the dining area ...the restaurant is very comfortable.
Ordered drinks while we looked over the menu. We shared oysters, raspberry point. Tried the scotch bonnet mignonette and it was as hot as you would expect.
she ordered the roasted cod and I had the beef cheek. Both were excellent. My wife, who has the palate, commented that it was one of the best restaurant meals we have had in awhile.
Finished with the chocolate and peanut butter dessert, cappuccino for her and americano for me.
The women dining were all offer d a glass of sparkling wine at the start of the meal in honour of Woman’s Day, nice touch.
Very enjoyable and we made it to the concert on time..

DG
1 review
Dined on March 8, 2019
Overall3food3service3ambience5

The decor is a bit "European wine cellar-ish" which I really like. It is very clean and there is plenty of room between tables and other guests. It seems like the menu is rather limited. Our waiter was obviously put off when I ordered "medium well" Steak Frites. He not so gently tried to steer me toward the Beef Cheeks instead. The steak was presented just the way I like it, but had the flavour of a mediocre steak. Other than being a bit condescending, our waiter served us well.

SN
Toronto
1 review
Dined on March 3, 2019
Overall5food5service5ambience5

The beef cheeks and the cod were amazing! Mark, our server was so great and made our experience delightful and fun!

KC
Toronto
4 reviews
Dined on February 28, 2019
Overall5food5service5ambience5

Love the oysters!

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