Served well, never disappointed. Great staff, wanting to make it a positive memorable occasion.
Our server, Lucas, was very knowledgeable about the different teas and also provided us with great customer service. Please pass my thanks to him.
I can’t begin to explain how disappointing our experience was today at TWG. There were 4 of us there to celebrate two birthdays. The restaurant itself was not crowded. It took an hour to get our food. We all ordered the same high tea which included ONE cooked item. The rest were dessert items that would have been already prepared! Every time we attempted to make eye contact with a server it was next to impossible. Our tea pots were NEVER
I cannot praise this lovely Tea Salon enough. We arrived at 3:30 in the afternoon and were glad we had reservations . The salon is beautiful with beautiful dishes and food. The food and tea were certainly delicious. However, the staff are the real standouts at this establishment. They are all obviously passionate about tea and hoping to inspire that same passion in their diners. We’re curious people, so we asked many questions. They seemed thrilled to answer our questions and give us as much information as we wanted. I can only imagine how many questions they receive every day; however, they treated us like the very first customers who ever needed to be “schooled” in tea. I highly recommend TWG Tea Salon if you are looking for a casual but lovely tea experience.
Loved this place and their service !
Server was rude and got our orders wrong a few times. Tried to clear our plates before we were done; and did not provide us with the right cutlery.
She rushed us for the Payment as well and interrupted our meal multiple times.
Will not recommend.
Elegant surroundings offer an extensive tea list and friendly, knowledgeable staff are able to assist in making good choices. This place is a real gem and well worth a visit when you are looking for that place to make you feel special. I enjoyed the chic afternoon tea with exquisite
flavours on my plate and in my cup, a feast for the senses with beautiful classical music playing softly in the background.I would highly recomend a visit.
Amazing service !
It was a very nice experience. I'm amazed with how many tea and the quality that they offer. The lobster bisque is outstanding and very good value. I would go there again just for that.
Good ambience. Although there was a wide variety of tea on the tea menu, when you order, most of them are out of stock. There were over 15 types of Earl Grey listed on the tea menu, but only one was available for ordering . Same for Darjeeling. Quite a disappointment.
Everything about our visit to TWG was fabulous. From the selection of teas to the delicious food to the truly amazing service, our entire experience was perfect in every way. The “icing on the cake” was how Brady, our server, and Tom, the owner, went above and beyond to make the event even more special. We highly recommend to anyone looking for an unforgettable experience in the city.
Great staff. They know their teas and take pride in the concept. Many different dining options, all well thought out and explained. Plenty of fare for those not in love with the idea of a "tea", but the Chic tea option was very enjoyable.
Staff seemed overwhelmed by holiday crowd. But would definitely go back. Great place for tea connoisseurs
This was fun for all of us even the 2 young grand girls. Will come back again.
TWG has excellent service. Our server has great knowledge with all the tea and manual. It's a bit on the expensive side but given it's environment and service, it's totally worth it. Worth going back for special occasions in the future.