rec'd wrong drink size - no biggy. some sort of trivia night which was a bit distracting but was likely advertised and I didn't notice so that's on me.

Where do I start. We usually love True West. We rant and rave all the time about it, but this time was deplorable. The wings as an appetizer were not good; barely any dry rub on them and they tasted like turkey instead of chicken. The True Blue burger is usually what I get but this time medium rare was well done, even burnt. It took 15 minutes to get our wings and then 40 minutes to get our entrees after we were done with our wings. We didn’t order any alcohol. Our server was pleasant at the start but then didn’t deliver our food (another person did), never checked-in on us as we were eating, and we had to ask another server for our sides. We heard from other diners that the kitchen was backed up really bad but our server never communicated that to us. That’s all they had to do was tell us. Well after we were done eating, our server came back and dropped of the check but would walk by and not take the payment. It felt very personal and she knew she wasn’t going to get 20%. She avoided us at all costs. I saw her in the back on her phone constantly for about 10 minutes at a time.

Food was cold. Potatoes skins were ice cold. French fries were cold. The fried chicken sandwich has sauce on the top and bottom and too much. Could not eat.

Love the place but food just was not good!

It was cold as the door was open. Small menu. Server never came back to ask us if we needed anything, or ask how our meal was and we needed to flag her down for another drink. Out of an item on their 4 entree menu. Portions small. Good for beer, cocktails were good… but so many other options to choose from. Not returning.

Great meal and great beer at True West. Our table of 4 ate outside. The temperature went down to 39 degrees by the time we left, but with the outdoor heaters (and our warm clothes), we were just fine. Thanks True West for serving our Acton community.

Great spot - food was fantastic and so was service.

True West is the perfect place to gather with friends.

Delicious food that our whole family enjoyed. The front porch is lovely and the service was great!

The service is excellent. The beer is excellent. The appetizers are very good (esp. fried pickles). The entrees were just ok. Veggie burger was fine, but a little dry. The fries were very good. The portobello sandwich wasn't great. Surprised that the mushroom/patty was cold. So, go for the great service and beer and appetizers. Not sure about the entrees. Nice local place.

No issues but variety of food was just ok . Side salad was just some mesclun thrown on a plate with nothing else …veggie burger was bland and would not order that there again

Nice place. Good menu. We were a party of ,7 and we enjoyed our visit. We all came from 1+ hours away and all said they would do it again. Beers 👍, specialty drinks 👍

Had high expectations. Heard great things. No ambiance music to be had, shrimp po boy was all bread little Tabasco aioli. Try putting it on last instead of first. Beer, margs, and rest of food was delicious. My kid loved the Mac and cheese, and my wife loved the portobello sandwich.

LEAH was TREMENDOUS and was on top of everything!. When and if we go back, we will be requesting her!!

Although we had made reservations thinking we would be seated inside, we were led to a very quiet back deck, which was open to a tree filled space. The railings were subtly screened so there were no bugs. What a delight! The food was delicious as always, the servers attentive, and the beer was excellent. We loved the hidden deck!

Excellent food and beer. Sat on the back porch and it was lovely.

The food and service were both exceptional! We had a very good time.

We had out of town guests and was hoping to sit outside in the back with our reservations, but was not able to. Other than that, good food and good beers as usual.

A great spot for a little get together. I’m not a beer drinker, but the food and other cocktails were very good. Sat outside, great bar and waitstaff. Perfect summer night.

Outdoor evening sun is tough. Maybe tilting umbrellas.

So, our trip there will definitely lead to another. Food was great, service was pretty good, water, hot out there do not forget to bring a water refill... We were sat street side, good for people watching. We asked for the "Speak Easy" but was told a party of twelve with children had reservations. So we didn't get to sit up there. Oh, one thing, if your ordering beer I guess the Wheat comes in a 14 oz glass. Their menu shows 12 or 16 but you can't have it like that. Splitting hairs here but the 14 oz Wheat, is real good but they charge the 16 oz price. Like I said no biggie. They do have it going on there and I do recommend you give it a ride. Good beers, good range of tastes.

I realize we were coming out of Covid and I had expectations of slow service but its seemed to be buzzing with plenty of staff :
- It took a while just to get the first connection with water and getting our orders in
- My wifes order got screwed up and wound up having to take most of it home as we had been done for a while. My expectation was to get some kind of apology or the order removed from the check and that didn't happen. Very disappointing for sure.

We have gone here a bunch in the past and never had that happen - I guess we will stick with beer growlers to take home as how we leverage TrueWest and not so much a family restaurant in the future.

Very good. Great food.

The food was mediocre and overpriced compared to a few years ago. My friend’s burger was way overcooked and the waitress didn’t bring waters until we had our order. Disappointing.

True West is a great place to eat and have terrific freshly brewed beer. Their IPA's are always outstanding. We ate at an outside table and enjoyed the ambience very much. The service was prompt, the server was friendly and helpful, and the food -- fish and chips with coleslaw -- was delicious. Highly recommend.

My cocktail was the best thing from the experience. The wings were undercooked, the salad was overdressed, and the service was slow. Our waitress was lovely and did her best but they were short staffed. I will not be returning unfortunately.

True West was the first place my brother was able to go to while recovering from ankle reconstruction surgery. After18 days of being copped up, we brought him to have dinner. The restaurant was very accessibile for him, and we enjoyed our meal. We were very happy to see that "Light in the Sky" was still available. We'll be back!

Wonderful experience for my mom’s birthday. Lovely ambience, service was great and timely, and the food was perfect- simple yet delicious.

It was great to sit outside. We were early and happily they were able to seat us. Burgers and beers were just what we were ready for after being stuck inside for so long.

Our server Sophia was wonderful! She gave excellent suggestions and was perfectly attentive.

Great restaurant and very accommodating

This was our first time back dining at True West since COVID began. We sat outside and our server, Amanda, was great. Also the best burger I’ve had in a long time!

Perfect!
Only one issue .Just wasn’t happy that the back deck is considered “outside dining” as per my reservation request . The hostess moved me at my request after she seated me there because I was not comfortable ,it seemed more “indoors “ than I want at this point in my reentry.

We’ve been often. So clean. Quality food. Local
Brewer. Kinda ideal.

I had the fish tacos and a main course green salad. The salad really should have something more than just greens and shaved onions. very bland for $12. Maybe throw in some season fruit (strawberries) or other veggie or cheese? Fish in tacos was good, but again, just topped with one leaf of lettuce. Maybe some kind of Asian slaw would help? Lovely outdoor patio, but party with three children should have kept them in their seats instead of letting them run around in the planters and around other tables. The server was great! Courteous and attentive. Love the brews!

we love True West! We feel so safe and comfortable every time we go! The food, beer, and service are outstanding!

As always a pleasant dinner in a pleasant place! Great service, excellent beer and a tasty menu.

This is an ok option, which aligns with a lot of others’ impressions. The food needed more - more salt, more flavor, etc. Our waitress was very nice and attentive. The service overall was slow and our main course came minutes after our appetizers finally made it to the table.

Food and drinks were very good. We were seated outside however on a back deck in shade. Would have preferred in front with sun. If shade and quiet are your thing, ask for rear deck seating. Server was attentive, engaging and quick.

Nice looking place. We ate outside, and it wasn't too loud. Disappointing food...and a spacey server.

Had an amazing time. Food delicious and the staff was friendly and efficient! Perfect afternoon with nice music too!

It is dog friendly and has outside dining. Staff is very welcoming and helpful