True West Brewery

I have never written a bad restaurant review, but feel compelled to do it for True West. My wife and I went there with 2 other couples. We had a 6pm reservation but weren't seated until about 6:15. About 10 minutes after sitting down, we ordered our starters and dinners. Despite our waittress telling us at least 3 times that our starters would be out "any minute"....we NEVER received them. Then, it took about 45 minutes to get our meals and when we did....they completely forgot about my wife's meal. They finally brought one out a bit after we pointed it out. The food was fine, nothing great. Over all, just not a good experience. I live in this town and last went to this restaurant about 2 years ago and wasn't happy with it then, either. BUT, we were going to an event right next door, so I figured we'd try again and give it another chance. It was a mistake. It will be a long time before I try that place again - if I do. I'd LOVE to see a local place do well. This place has potential, but the few times I've been here it just hasn't been worth my time.

this was my 2nd visit to True West and much less frenzied than my first. No 45-minute wait, to elbow-to-elbow at the bar, and some familiarity with their menu. That being said, while I do appreciate their solar-powered, farm-to-table approach to beer-making and their menu, the food was good, the beer was OK. The Prime Rib-on-a-Weck was a decent portion of meat on a lovely roll. However with so many other brew pubs in the area, I won't mind returning to True West for beers, but it won't be my first choice.

Pleasant enough place with good enough food, but very loud at 7 PM on a Saturday night, and our server was more impatient and brusque than was reasonable.

Chicken and waffles was excellent!

New chef, new menu. It's definitely improved. I'd skipped the place for the best part of a year given the really bad food they were putting out for a while. Much better now, will return. Our waitress was a little dour - but that's more luck of the draw, doesn't reflect on the place generally.

This is one of our favorite restaurants in the area; food & beer are excellent & was an overall great experience- highly recommend

My biggest complaint is the cost of a Kettle One martini, $15! It's listed on your bill as a martini for $12 and an "up charge" of $3 because it's Kettle One. A 1.75L bottle costs $29.99 in two local shops so the restaurant gets it even cheaper. It's the same price as Tito's, there should not be an "up charge". No less at a brew pub in Acton, not a high-end restaurant in Boston!

The restaurant is always cold this time of year, they need a second door or a thick curtain by the door.

The food was delicious but slow to come out and the bartender had to be asked to check on a salad and an appetizer after 20 minutes of waiting.

The restaurant has great potential, I hope it gets better and lowers the price of the martinis!

I will come back soon and bring friends. Love the menu and beers.

It was good, but pretty average.
Beers we tried were a bit bland and thin. I'm a bit fan of big, juicy American IPAs and they didn't offer any. I also noticed they didn't offer hefeweise or fruity aromatic belgian ale.

I have enjoyed True West many other times on weekends when it is busier. This was a weekday lunch so it was a lot quieter, really good for a business lunch. As usual the service was great, the food was delicious (mixed greens with steak) and of course the beer was top notch. I enjoyed a Ruckus with my meal. Highly recommended.

Amazing meal. Love the flights of beer! New beers were great, in addition to the regular ones we love. Chicken and Waffles were top notch! Have never had a bad meal here.

The service was great and quick. Slightly overpriced for the portions but the food was amazing and creative. Great wine selection and the beer was even better.

My husband and I decided on trying True West Brewery and we were not disappointed! The beer was good and the food was great. We would definitely recommend this place!

Place is beautiful, no doubt about it. Service was perfect, food was unexceptional. It’s not like there was a thing terribly wrong with the food it just had nothing special to it. The flavors didn’t stand out as wonderful, just generally uninspired. Lovely waitstaff and hostess, food... eh

thanks to new management, service was MUCH better than in previous visits. And though our appetizer was late and one (of4) entrees had to be returned, the waitress and manager didn't hesitate to make it right The beer is great so don't hesitate to give it a try

I would recommend cause food pretty good but Nye was not very good overall. Not too busy and just felt like no one there was helpful. We we're a Party of 5 took us asking 3times for water, drinks came 1 at a time , coffee came iced cold. 2 apps 1 with no cheese came with cheese, took awhile to get the app back, had to tell manager. Food was very good , Mac and cheese side could be more flavorful. 1 of the burgers was over cooked and another person got steak tip salad no cheese and it came with cheese.
The bahn mi sandwich was taken home cause the person was full but while eating it there was some sort of wrapping/plastic. The manager did give discount on the bill and a gift card. I will be trying again cause of the gift card but 3 other ppl I was with prob will not.

Service was not as responsive as I would expect for the cost of the meal.

Very chaotic evening. Waited 30 mins for a drink 90 mins for food which arrived at different times and with order mixed up. Nice place and has potential but very disorganized.

Food was very good.
Service was spotty at best and very slow.

First time, knowledgeable waitress for beer selection, excellent food choices. Dessert was delicious. Great atmosphere.

Everything was great except the music was TOO LOUD for dinner at 5:30.

Service was outstanding!

Great beer average food average service. Should print their beer menu. The scan app is a PITA and just dumb