Overall, food was good, portions were small. The service was not good. They were not ready for our reservation. The waitress (seem to have mostly kids) didn't write anything down and got my order wrong so I wound up eating by myself since the other guests were down already. Management never came by, nor the waitress. I had to flag down someone else to take my meal back.
Food quality was excellent, but they need to be able to cater to the guests and follow-up/thru.
We arrived at 6:30 for a 6:45 reservation. Our table was not ready so we sat at the bar waiting for our other guests to arrive. When our other guests arrived at 6:45 our table was not ready. We were finally seated at 7:05. At 7:30pm someone finally brought us water then left. By 7:40 we got very vocal with the onsite manager that we had now been there an hour but only had water. Our server stepped up to make sure our food was delivered quickly and comped two drinks for us.
This is my second and last visit to the trophy room. 3 of the guests at the table said this is now their second or third bad experience with service as well.
Sorry. You lost me.
The greeting and ambiance when we arrived was good; it turned out to be the highlight of a poor dining experience. There’s a good looking bar. Getting drinks out it, though proves to be a challenge.
After being seated we spent nearly 30 minutes before a waitress took our order and another 15 minutes waiting for drinks to arrive. Our server was stretched between many tables and brought a forced, hyper friendliness to our interactions calling us “darling” and “hon,” in a phony way.
Poor service - super slow. Seems like waiters have little back support or a serious lack of teamwork. Yet you look over at the bar and it appears as if some staff and managers are hanging out. We saw one table get up and leave after waiting for first waiter greeting.
The menu is extensive- new American. Granted we did not try any of their vaunted steaks which get rolled around the dining area on a cart. Our dinner included decent food and some dishes that just tasted bad. Even with its nice pizza oven, the one we tried had very little cheese and sweet balsamic vinegar and bonus garlic. We tried other appetizers - the best by far was cauliflower.
One out of three. Ambiance good, food and service not so much. At the price, there are several better choices nearby and with much better value.
Great place, food was awesome.
Delicious cuts of meat although served more medium well than medium as ordered. Whipped potatos were amazing! Server was great although order had a hiccup. Great atmosphere and will definitely return!
Will not return .Food was not good.. I could go on all day about brunch here.
Great spot. Vastly improved over prior restaurant. Service and food were great. Really cool vibe too
We had a mixed review for our first visit. The waiter was very knowable about the food although his service was very slow. Some items we ordered were never brought to our table. The steaks, aged Kansas city strips were among the BEST steaks I've ever eaten. Cooked perfect and seasoned correctly. The other dishes, short ribs and gnocchi were excellent as well. When the bill finally arrived (2 1/2 hours) it was wrong and we were charged an extra $90. All was corrected. This place can be a big winner but needs some work on service. Too many inexperienced people working there. We will give them a year, hopefully they will learn the importance of good service.
Very good meal. Great addition to Wellington.
Best in town!
Nice place. Good was good a bit pricey. Good for dates and special occasions
Great service and food. Highly recommend the sweet Brussels sprouts and the churro dessert!!!! We even brought our 2.5 year old and they were super accommodating!
New restaurant. Lovely location and decor. I didn't care for the menu much. we tried 2 appetizers and 2 main plates. The pairing and seasongs just didn't work for us
Had a great meal. I like what they did to the interior. My wife and I will be back. We like the shareables menu. Good variety and quality selections. Had the octopus, was fantastic.
This restaurant is a gem. I am so happy that they opened in Wellington where we desperately needed a great restaurant. It was like sitting in a wonderful New York restaurant in our own backyard. The prices were steep, but the quality of the food, especially the meats, was outstanding. I hope that they keep up the high level of quality!. This restaurant is five star all the way!!
Music a bit loud
Tables very small, seats not easy to move to get
closer to table
a long awaited classy treat for wellington diners
Wellington finally has a top chef with fantastic taste and a dining atmosphere to go with it. Top drawer service with deliciously prepared food. Everything was a treat to the taste-buds, from appetizers, sides, meal, and dessert. They do things differently here with a noticeable high level of quality - all around, which is so refreshing. This is my new favorite restaurant in Wellington. Highly recommended.
The food was good. However the server forgot to put our appetizers in the computer so we never got them. Even when he came back we said we still wanted them and still didn’t get them. And when we would ask for something like salt and pepper we couldn’t even finish our sentence to add something else we were missing before he was running off.
This was our second time to the trophy room after a first great experience. I love the decor of the restaurant and their menu has lots a great dishes. The service is friendly and accommodating. Unfortunately, the kitchen was having a very bad night on our visit. I ordered lamb chops and they came out nearly raw (they had been ordered medium). The server took these away no questions asked and they were refired. Then someone who ordered the burger (well done) cut into theirs and same issue, nearly raw. Again, taken back and recooked. When it was time for dessert, we tried the funnel cake. Again, it came out raw! They brought us a new one and comped the dessert. Kitchen was having a tough time of it and it was still early in the night. Our server kept a happy face through it all (it wasn’t his fault). Given the price point they are charging, it would have been nice to see the manager step in and do a little more given how badly things went.
Everything was excellent. Food was delicious and environment was perfect for a nice night out
Beautiful classy bistro style atmosphere. Pretty bar and furnishings. Our table for 4 was a bit cramped but we enjoyed our experience overall.
Made a reservation. Was not called at our time. Ended up having to sit and eat at the bar.
We were looking forward to trying The Trophy Room. The menu looked very tasty and we heard rave reviews about the steaks. The three steaks ordered were just OK, but certainly not rave review worthy. While our cocktails were good, the bar was very slow. Our waiter was attentive, but it was clear that the rest of the staff was not on par, not communicating well, and untrained. One of our diners ordered the sub par bisque and it was served with a teaspoon. This was not corrected to the proper soup spoon until the 3rd try. Not service any of us expected for a place trying to give off a high caliber illusion. Everyone in our party will hesitate before dining here again.
My medium rare steak was way undercooked. I didn’t say anything though and I regret it because they probably would have made it right. Instead I suffered in the bathroom the next day. Otherwise all the other food was superb and the ambience at the newly decorated venue was pleasing to the eye.
Very enjoyable, Alix was a very accommodating waitperson. Tables were small, but interesting arranged. Lovely restaurant, I would come back to.
Food was very good overall. One dish was a little bland, but was great with a little salt. Drinks were very good. Service was outstanding.
Our reservation was booked on "open table" & we expected to sit inside.
When we arrived the hostess said there was nothing available inside.
She then took us outside to an overhanging patio where there were 3 other tables and only one was being used.
We felt like we weren't even in a restaurant.
Then the service started and it was weak at best.
Not worth the 35 minute ride for dinner -- maybe a local lunch place.
Walked in, hostess was rude. We had a reservation, and were told, “ all ive got available is this table or outside.” Table was the size of a side table, and sat in directors chairs. Service was excellent, and food was great. Saved the evening...... would go back for a special occasion.
The Bad: The bone in Rib Eye was not even close to being a worthy steak. It was very thin and not much flavor. Probably worse steak I ever had. Ceasar Salad was way too big and very little dressing to where you didn't taste it. The Yellow Tail Tuna was just average. The drinks were very weak. The artichoke pizza was very average. Duck duck mac was not much duck and nothing to rave about. The seating was horrible. The chairs were wobbly beach style chairs and the tables are very small.
The Good: The appetizers are very good. Duck confit tacos were good. Spicey Cauliflower good. Sweet Corn Bisque excellent. The Bucatini Carbonara was very good. My waitress, Jasmine, was very good.
Very good good and service. Happy to see The Grill has been replaced well.
First timers. Drinks were fine. Corn bisque was very good. Entrees were tasty, but we all felt that the menu was generally overpriced.
Pretty venue, however seating was uncomfortable. 4 of us at a very small table with banquette seating for 2 of our party.
Not in a hurry to return.
The quality of the food was below standard especially for the price.
Bland, dry, over cooked. So disappointing.
Really poor food- overpriced- small portions & tasteless- but served by a good server- decor is harsh & noise is an issue- they try - but fail badly
Food was delish! Service and ambiance was terrific. Amir, the Manager, was very welcoming and accommodating. The small plates were quite tasty - had the lobster rolls, bone marrow, duck confit tacos and shrimp lollipops.
amazing AMAZING FOOD. best food I've in had in Palm Beach County!
This was our second visit to Trophy Room.
The first visit was very good.
This visit was a disappointment.
Food was not nearly as good as our first visit. Service was slow.
Been looking for an excuse to drive to Trophy Room from Ft Lauderdale, and wow, so glad I did!
What a dining experience, from the amazing wine list, tantalizing appetizers, best steak tartare ever, (I’ve had it from Nuser eT in Miami) chef Joe and his talented team of kitchen wizards wowed us at ever turn. The dry aged filet was spot on and had the most incredible crust, soft and perfectly cooked. My only regret, living so far away, but rest assured I will travel for food like this!!!
Second time at the Trophy Room, I probably won’t be back for a while. We had a res for 7p, the dining room was pretty empty but there was an ugly sweater party happening in the lounge area. We were seated right away but it took 15 min for anyone to bring water, take drink orders etc. we ordered The Outlaw cocktail - it had oil drops on the top and had a really strange and overpowering taste- traded these out for The Winnermelon and a skinny margarita. -drinks were ok. We opted for no bread- they brought stale popcorn to the table. Dinner- filet was awesome- seasoned and cooked perfect- the chimmichurri sauce had no flavor. Asparagus with black truffle and French fries were well cooked and seasoned but came out cold/room temperature. The server was very nice and helpful but the experience was over all not great.
We were very impressed. The food was great. The service was awesome.