Trail's End Pub and Grille

Commentaires sur le restaurant Trail's End Pub and Grille de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Michael

   New York City5 commentaires

   2.0

   Y est allé il y a 7 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 2

   Not that great of an experience going there for the 1st time. I got the $42 Ribeye that was half fat and mash potatoes were cold. Wife got pasta that was overcooked and my daughter had dried out chicken fingers. My son ordered a burger with bread and meat only. It came out with pickles on it so we asked for a new one. The new one came back but all they did was take the pickles off. Maybe it was just a bad day for the restaurant. But terrible food for the price.
   

   Trail's End Pub and GrilleA répondu il y a 5 jours

   Dear Michael, Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your dining experience fell so far below expectations, especially on your first visit. The issues you mentioned—from the quality and temperature of the food to how the burger situation was handled—are not reflective of the standards we strive to uphold. We understand how important it is for both the food and service to justify the price, and clearly, we missed the mark. Your honest comments will be shared with our culinary teams so that we can take immediate steps to address and improve. While we’re disappointed to hear you won’t be dining with us again, we do thank you for your candor. Warm regards, The Camelback Team
   

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2. J

   Jessica

   New York City2 commentaires

   1.0

   Y est allé le 18 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   this place is a tourist trap. Do not expect good food or good service. The prices are outrageous for what you get. Everything is cold and tasteless. Literally the worst place in a very long time.
   

   Trail's End Pub and GrilleA répondu le 21 avril 2025

   Dear Jessica, We’re truly sorry to hear that your experience didn’t meet your expectations. Providing great service and enjoyable dining options is very important to us, and it’s disappointing to learn we missed the mark during your visit. Your feedback has been shared with our team so we can address these concerns and work to improve. We appreciate you taking the time to let us know and hope we might have the opportunity to do better in the future. Warm regards, The Camelback Team
   

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3. M

   Melissa

   Poconos1 commentaire

   2.0

   Y est allé le 18 avril 2025

   1. Cote globale 2
   2. Nourriture 1
   3. Service 5
   4. Ambiance 2

   Food was overcooked, and for a $14 salad it was quite small. Drinks watered down but it’s a resort
   

   Trail's End Pub and GrilleA répondu le 21 avril 2025

   Dear Melissa, Thank you for sharing your feedback with us. We’re sorry to hear that the food and drinks did not meet your expectations during your visit. Your comments are important, and we’ll be sure to share them with our culinary and service teams to ensure we’re delivering the quality and value our guests deserve. We hope to have the opportunity to provide you with a much better experience on your next visit. Warm regards, The Camelback Team
   

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4. M

   Melanie

   Unspecified1 commentaire

   4.0

   Y est allé le 16 avril 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   We had a reservation at 6pm, got in right on time no problem. Server came to the table within 10 minutes. Took our drink orders, which came out in 5 minutes. Service was great but the food was meh. Good not great. Everything came out warm/hot. The taste was kind of bland. Would not dine here again
   

   Trail's End Pub and GrilleA répondu le 18 avril 2025

   Dear Melanie, Thank you for taking the time to share your feedback. We're glad to hear that your reservation and service went smoothly and that our team took good care of you throughout your visit. That said, we're sorry to learn that the food didn’t quite meet your expectations. We aim to deliver not only great service but also flavorful, memorable meals, and it's clear we fell short in that regard during your experience. Your comments have been shared with our culinary team as we continue to improve. We appreciate your honesty and hope you'll consider giving us another try in the future. Warm regards, The Camelback Team
   

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5. F

   Fran

   Orlando 5 commentaires

   3.0

   Y est allé le 14 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 5
   4. Ambiance 4

   We are here while staying at the resort. The hostess was nice but not very “welcoming”. I told her I had a reservation and she said nothing back to me and walked off. She came back and greeted the next family in the same manner. We stood to the side like “ ok what do we do next??”. Eventually she grabbed menus and started walking off without saying a word. We just assumed to follow her. The waitress was extremely friendly and made sure we were taken care of. The view was very pretty. The food….. definitely not worth what they charge. I had the bbq pork sandwich which was ok but very bland, my husband had a burger. It was subpar. I wouldn’t eat there again. If you want that convenience of staying at the resort with the kids to eat, this is good for that. But do yourself a favor and go off the property to have a nice family dinner.
   

   Trail's End Pub and GrilleA répondu le 18 avril 2025

   Dear Fran, We're sorry to hear that your visit began on a less-than-welcoming note. Please know that a warm and friendly greeting is something we strive to offer every guest, and we apologize that this was not your experience. We're happy to hear that your server provided excellent care throughout your meal and that you enjoyed the beautiful view from the restaurant. However, we're disappointed to learn that the food did not meet your expectations. Our culinary team works hard to create enjoyable and flavorful dishes, and we’ll be looking into the items you mentioned to see where we can improve. We hope you'll give us another chance to provide you with a more enjoyable and memorable experience in the future. Warm regards, The Camelback Team
   

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6. J

   Jonathan

   Poconos1 commentaire

   1.0

   Y est allé le 25 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 3
   4. Ambiance 2

   Food was disgusting. Price was way too high. I asked for medium well steak instead got well done. And it wasn't kid friendly.
   

   Trail's End Pub and GrilleA répondu le 27 mars 2025

   Dear Jonathan, We're truly sorry to hear that your dining experience did not meet expectations. We strive to provide high-quality meals at a great value, and we regret that your steak was not cooked to your preference. Our team would have been happy to correct this on the spot, and we apologize if we fell short in accommodating your request. We appreciate your visit and hope to have another opportunity to provide a much better experience in the future. Sincerely, The Camelback Team
   

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7. OT

   Client d'OpenTable

   New York City1 commentaire

   5.0

   Y est allé le 19 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great service, good food! Thanks so much :). We will be back!
   

   Trail's End Pub and GrilleA répondu le 20 mars 2025

   Dear Valued Guest, Thank you for your kind words! We're so glad you enjoyed the service and food. We can't wait to welcome you back again soon! Sincerely, The Camelback Team
   

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8. OT

   Client d'OpenTable VIP

   Cancun1 commentaire

   5.0

   Y est allé le 10 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Excelente lugar la hamburguesa de niño se la puede comer un adulto x solo 9 dólares
   

   Trail's End Pub and GrilleA répondu le 11 mars 2025

   Estimado huésped: ¡Gracias por su opinión! Nos complace saber que tuvo una excelente experiencia. Es genial saber que nuestra hamburguesa para niños es una opción satisfactoria para todas las edades a un precio excelente. Agradecemos sus comentarios y esperamos darle la bienvenida nuevamente pronto para disfrutar de más momentos agradables. Atentamente, El equipo de Camelback
   

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9. M

   Mindy

   New Orleans1 commentaire

   3.0

   Y est allé le 9 mars 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 2
   4. Ambiance 4

   Nachos were great but service was horrible. At one point we set a timer and could not find our waitress for over 17.27 minutes. Crazy!
   

   Trail's End Pub and GrilleA répondu le 10 mars 2025

   Dear Mindy, Thank you for sharing your feedback. We're glad to hear you enjoyed the nachos, but we sincerely apologize for the service delay you experienced. Waiting for over 17 minutes without being attended to is not the experience we want for our guests, and we will be addressing this with our team to ensure better service moving forward. We appreciate your patience and hope to have the opportunity to provide you with a more positive experience in the future. Best regards, The Camelback Team
   

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10. j

    jonathan

    New York City1 commentaire

    1.0

    Y est allé le 7 mars 2025

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    Didn't get sat when table was supposed to be ready got skipped over and had to wait extra 20 minutes
    

    Trail's End Pub and GrilleA répondu le 10 mars 2025

    Dear Jonathan, We sincerely apologize for the frustrating experience you had during your visit. From the delay in seating to the issues with service and your meal, we completely understand how disappointing this must have been. This is not the level of service we aim to provide, and we truly regret that we fell short. We appreciate your feedback and will address these concerns with our team to ensure better attentiveness and efficiency moving forward. If you’d like to discuss your experience further, please feel free to reach out to us directly. We value your time and hope for the opportunity to provide a much better experience in the future. Best regards, The Camelback Team
    

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