Trade Root Restaurant & Lounge
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Tue - Fri 6:00PM - 8:00PM
We got there at noon. We had six people. I told the staff we had a hour. Our lunch did not come out for 45 mins. My plate came out 10 mins before everyone else so I had to eat cold food. The chef came out and say sorry for delay but the food was cook to perfection. Four people order burger one order medium rare, two medium, and one well. The burgers were all well.
The server, Mundy, was wonderful! Our food was excellent - good job! thanks.
One of the dishes was so bad it could not be eaten. Service took forever ( 30 minutes just for a ready made piece of cake for desert). Would never go back or recommend.
Fantastic food! Delivery was slow but they are renovating. Just expect to wait.
What was supposed to be a 'proper' dinner didn't end up that way. The dinner menu only had appetizers, salads and burgers which is not reflective of the menu on their website and on OpenTable - the pasta and the mains were missing. Picture bar or fast food.
I also had to flag the waitress down twice for a refill of my water. The service was very slow especially because the place wasn't packed. For about $50 a person(no appetizers or dessert), it's not worth it for such a limited menu.
We had a party of 10. At $50 per person for Father’s Day brunch it was not all that great . They had one person doing omelettes and cutting roast ( which was dry) and she would not multi task at all. She even tried to argue with one of her coworkers about not having help, might I add it wasn’t that busy. The only great thing was the orange juice. I just wasn’t wowed and I really wish there were more choices for food. They had lots of olives and cheese and there was this pastry (like pop tart) that’s was good. I wouldn’t have complained if it was for $25. Staff was nice.
Beautiful restaurant and great service. The evening started off quiet but then a large group came out of a conference room into the bar and lounge area and got louder with each drink. Other than that, food, service and experience was great!
We grabbed the last reservation at 3:00pm. By 3:15 they were starting to breakdown and close food stations. They said they could still get us anything we wanted but that made us feel rushed and it was not a good look or feel. The camera person then told us they were leaving so if we wanted a picture taken we needed to do it now. That made us feel rushed once again. The picture company was nice but still felt rushed and had to put our food down to go take the picture. My wife was on the verge of crying. The servers are the ones who saved the day from being a complete failure in being overly kind and getting us anything we wanted. The managers didn’t seem to care.
If you are going to serve a buffet, you should/must wait until the final table has paid and left before you start breaking stations down. If you can’t wait to start closing down stations, then offer the appropriate time slots so this doesn’t happen again. Especially when we were paying $95 per adult.
We were the last table to leave and looking around we noticed employees and maybe some managers as well standing there in groups obviously waiting for us to leave. That was pretty uncomfortable as well. I peaked through one of the doors into the area where the brunch was about a minute after we walked out and saw all the employees hovering around the food. I guess it was their time to eat. We did get a break in the bill. However, we will not be going back!!!!!!
The service was excellent. Needs a wider variety. I really wasn't impressed but it wasn't that bad.
Salmon tasted like it was previously frozen and the sauce was watery. The salad dressing tasted bottled and the service was not welcoming at all
My husband and I dined at Trade Root Restaurant & Lounge for Easter Brunch. It is located in The Whitley, a Luxury Collection Hotel, among the Marriott Bonvoy family of hotels. The Luxury Collection is a treasure (We have stayed at Las Alcobas in Mexico City and St. Anthony in San Antonio.)! The Brunch was in the ballroom with its gorgeous chandeliers and sconces. A marvelous pianist provided music. The staff was friendly, helpful, and attentive. A large selection of varied and delicious food (The Prime Rib was REALLY Prime Rib, unlike some places, and the Pâté was among the best I have tasted.), beverages (The Peach Bellini was perfect.), and desserts. Of course, the Easter Bunny was there, and available for photos. Highly recommend Trade Root Restaurant & Lounge Brunch.
Trade Route is not even your above average breakfast buffet. This review is for Sunday brunch service 1:00pm. If you're interested, I previously reviewed The Whitley's Thanksgiving Service, which is what your TR reservation will be for on Holiday days (hint: are there still reservations available???).
Trade Root provides the best service in a sublime diner atmosphere. It in no way resembles the former Ritz-Carlton Cafe, but it is easy to recognize the level of service and oh, the food. The bar has a short menu and may become my new hangout.
Although we were seated for the last hour of "brunch," every item we found on the roomy tables were fresh and fully stocked. We were knocked over at the thoughtful, fresh and healthy selection in front of us. We also notices what was not included: the breadth of starchy, floury, sugary and syrupy carbo-caloric attractions on any other breakfast bar. Yes, there was a small selection of house-backed pasteries and esoteric-and-wonderful jams. The omellette station is also a carving station.
The very BEST thing about this "buffett" is the 7-item short menu of items you order from the server. Ya know the items on other buffets that you crave, but can see they've been sitting too long? No problem at TR, 'cause you order tapas-sized "Buffet Enhancements," starting with superlative, oozing Eggs Benedict. All sooo hot and fresh. Mmmm. See the full menu is within this OT listing.
I made one special request: I learned late that one of our guests was celebrating a multiple-of-five birthday. I phoned the restaurant and asked if they could simply say happy birthday to her, since I know they would cause an Office Space offense upon request. Well, everyone and the F&B manager casually singled her out as they met our group, called her by name, knew it was her 25th and wished her well.
The inclusive price of $49 may eliminate some from this choice, but I recommend that anyone save their STBX money and treat your hungry family to this new gem.
Easily my new favorite dining establishment. The ambiance and service are second to none. The food - outstanding.
My group was trying to find space for 11 dining at the last minute on a busy night. Fortunately this restaurant was virtually empty and we were seated right away. The nice surprise was how good the food was. My party seemed pleased with their selections. We were too full to try dessert. Prices were somewhat expensive compared to our hometowns, but not too far off for comparative dining options in the area. It’s a hidden gem in a luxury hotel.
A shameful offer of nye. TERRIBLE SERVICE COLD FOOD - A COMPLETE RIP OFF
We were there for New Year’s Eve dinner and dance. Had 9:00 pm seating reservation. We were disappointed by the lack of any ambiance that evening. The lights were not dimmed, with no soft music playing. We could have gone to Chic Filet and gotten the same service, with about as much ambiance, and saved $400.
We did not dine in this restaurant. They used a ballroom this year for Christmas brunch. Last year it was in Trade Root and was quite wonderful. Very special. This year it was just a bit above average. Nice, but kind of the same old thing.
Today my wife and I decided to try the fare at the Whitley Christmas Brunch. This was our first visit to this hotel since it became a Starwood property and we were a bit apprehensive about how the quality would compare to what we had been used to when this was the Buckhead Ritz. Without a doubt the experience exceeded our expectations. Several things stood out. First the staff could not have been more attentive and pleasant. Second, while the seating was in a large room, the spacing of tables was well done, the noise level of such a large room was quite moderate and the various food stations were nicely arranged. We sampled many of the food stations and every one was well presented and the food very good. A highlight was the desert station where customers could choose from an incredible array of artistically prepared and exceptionally delicious offerings. Kudos to the Director of Banquets, Mr. Clemons and his staff for a providing a great overall experience.
First of all, we did NOT dine @ The Trade Root Restaurant....we dined in one of the banquet rooms...thus this review is NOT about having an experience in The Trade Root Restaurant. We made our reservation for the Christmas dinner @ The Trade Root Restaurant...but they placed us in a large banquet room. Thus, the ambiance was diminished...in my opinion, when placing diner's in a large banquet room...the two-tops should have been placed on one side of the room and the larger "family style" tables on the opposite side. As we felt as though those folks with families (young children) were a bit too festive (clanking dishes & running about the banquet room). Perhaps, place the two-top tables in the actual restaurant...so they can enjoy their Christmas dinner without children running amok. Perhaps, re-think the table placements....
But on the positive note....the cuisine and food table presentation was simply superb....we loved the many choices and all the servings were scrumptious. The table service was "perfect"...very attentive... very pleasant & highly professional.
We went for Sunday Brunch as a family celebration. The food was good, but not as good as brunches that I had in the past when this hotel was a Ritz Carlton. Overall, it served the purpose but was not memorable, particularly for the price point.
My husband and I enjoyed our dinner at Trade Root. Our server Charles was wonderful and friendly. The food was outstanding. We will definitely be back.
Service was poor and food was horrible
I great find. The food and service were spectacular. I will definitely recommend this restaurant and I will be visiting again soon.
Brunch was unexceptional. The food was just ok so it seemed quite expensive for what it was.
Our first visit to Trade Roots, and definitely will be back. At first we felt the weekend brunch was a bit pricey, but by the time we were finished it was worth every penny. Service was impeccable. We will absolutely be back for brunch, and look forward to trying their dinner.
The brunch is an overpriced joke. Leftover dry food to choose from. Seriously disappointed and will never eat here again. I will continue to eat at St. Regis' brunch instead!
Had a great little business lunch. Service was great and all of the sandwiches that the table ordered were timely and delicious.
The place is difficult to find inside the Whitney hotel. It has a good environment, the food was good, the alcoholic drinks and wines pricy, the service was bad. Very slow, inefficient and talkative, too many times trying to see if everything was alright and if we wanted to ask for something else, no need! I don’t think I will return.
Slow service, despite the fact that we were the only folks in the main dining room
Went to the Sunday buffet brunch. It was ok, not terrible or great. Most of the food was breakfast type foods (eggs, potatoes, bacon, breakfast pastries), some fruit, cured meats. They also had brisket, more potatoes, and salty broccoli. I wanted to see what the brunch was like. I am unlikely to return. Also, it was $50 per person rather than what I was told over the phone ($35, even though I repeatedly asked if that was the price for the Sunday brunch buffet and not just breakfast).
The service was quite slow even though the restaurant was not crowded. I ordered a filet (medium) and two coworkers ordered salmon (rare), all which were overcooked. For the $$ it should have come out the perfect temperature that we ordered.
Food was awesome and service was great. I wish they would update Open Table menu because it says brunch is $30 and I was caught off guard when bill came and brunch was $50+.
While I did enjoy the food and exceptional service I wish I had known brunch cost ahead of time.
Noisy jazz trio in dining area. Food was so-so. Heavy hand on smoked dates in salad.
Unfortunately the Whitley is not the Ritz and we were used to this place being part of the Ritz. Bit disappointed. Certainly overpriced in my opinion. Won’t be visiting again.
After attending the grand opening for Trade Root, I was excited to return for a full dinner experience. The staff was very knowledgeable and willing to assist with recommendations. The menu has a fun remix to the traditional Mediterranean cuisines.
Will definitely return.
Food was great but the restaurant was empty, we ended up sitting at the bar.
food was fine (chicken Caesar), but the service was not good. Waited for 15 mins for a check with my hand in the air the entire time.....
Hated the new renovation!! Looked at the menu- featuring pizza-and walked out!!! So sad!!!