Trade Root Restaurant & Lounge

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1. OT

   OpenTable Diner

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined on February 15, 2023

   overall2food4service2ambience4

   Valentine’s Day dinner (9:00 reservations). I really wish any member of the staff would have checked in with us after i voiced how long it took just to get my drinks (over 25 minutes). This was a dinner that we looked forward to and cost over $350. All the food was good when it eventually came out. There were no visits from the server… no offers of drinks to keep us patiently withstanding an obvious difficult night for the restaurant. What should have been an impressive night for me and my wife turned into me apologizing for not picking another place. This isn’t a review I wanted to write and and I could have forgiven so much with the right attention or attempt at service after the fact. I’d love to try it again but with so many choices out there, I just don’t expect to risk another stressful night out. … if I ever hear from someone over there I will go in with an open mind and would rate them fairly.

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2. b

   bowdoinalum2012

   Atlanta Metro

   1 review

   vip
   1.0

   1 review

   Dined on February 15, 2023

   overall1food2service1ambience4

   We went here for Valentine’s Day with an 8pm reservation and did not get our entrees until after 10:30pm. When we did get entrees, my steak was cold and the Brussels sprouts were piping hot, the Mac and cheese had a collection of oil in the bowl, and we had not even had our water replenished or been offered a drink or something for the inconvenience until we asked for the check to leave at which point our entrees magically appeared. The restaurant was not very crowded, there was a prixe fixe menu that should have made the meals come out more smoothly, but still it was the longest wait for the bad food I’ve had in a long time. My husbands corn risotto and salmon were delicious.

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3. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on February 15, 2023

   overall3food5service1ambience5

   The entree’s were good however the service was poor it took an hour plus to get food and drinks. I finished my beverage before my meal came and that was a bummer .

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4. GB

   GeorgeB

   Charleston

   1 review

   5.0

   1 review

   Dined on February 14, 2023

   overall5food5service5ambience5

   Went there for Valentine's Day. Service and food was great. The Sea Bass was delicious!

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5. DK

   DrKPJ

   1 review

   5.0

   1 review

   Dined on November 21, 2022

   overall5food5service5ambience5

   We’re older as such we don’t take pictures of our food however it was beautiful and delish good service other patrons were friendly valet was attentive the lobby is decorated well I love the Whitley

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6. DB

   DianaB

   1 review

   3.0

   1 review

   Dined on November 19, 2022

   overall3food5service5ambience3

   No reservations needed. Not a true sit-down lunch experience. Ended up sitting in the lobby having lunch.

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7. OT

   OpenTable Diner

   Dallas

   8 reviews

   vip
   4.0

   8 reviews

   Dined on October 21, 2022

   overall4food3service4ambience4

   I went for a drink because I was staying at the hotel. Definitely try the old fashioned.

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8. LT

   LovedTheTradeRoot

   Atlanta Metro

   4 reviews

   5.0

   4 reviews

   Dined on October 12, 2022

   overall5food5service5ambience5

   Really good for business lunches. The service is excellent.

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9. OT

   OpenTable Diner

   Alabama

   1 review

   5.0

   1 review

   Dined on October 9, 2022

   overall5food5service3ambience4

   Birthday dinner for my 13 year old while we spent the night at the hotel and did some shopping g in Atlanta. Food was very good but service was a bit slow.

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10. BA

    BrittanyA

    Mississippi

    2 reviews

    5.0

    2 reviews

    Dined on October 7, 2022

    overall5food5service5ambience5

    The food, service, and ambiance here were amazing. I will definitely will be coming back!

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11. k

    kjones

    1 review

    2.0

    1 review

    Dined on September 23, 2022

    overall2food3service3ambience2

    My expectation was that there would be a nice, quiet area to sit in normal table and chairs. There was nothing but a Lounge and the Bar. The service was good but the seating and surroundings were below my expectations. Way over priced for the experience that was provided.

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12. A

    Anonymous

    Denver

    1 review

    2.0

    1 review

    Dined on September 16, 2022

    overall2food2service2ambience1

    This is a lounge not a dinner restaurant where reservations are needed. The “restaurant” is not open for dinner. There is basically a lounge where you can order food.

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13. OT

    OpenTable Diner

    Atlanta Metro

    2 reviews

    1.0

    2 reviews

    Dined on July 30, 2022

    overall1food2service1ambience1

    They are on a limited menu which is fine but was not advertised as such on their website. I made the reservation based on the full menu that is listed on the website. You have your option of buffet or ordering off of the limited menu. When we sat down, after about 15 minutes we eventually had to wave someone down to order water, coffee and let them know we wanted to order from the limited menu. The server rarely checked on the table, forgot requests for water or coffee and sides. We had to flag her down every time and ask for things for a second time. Eventually we gave up on things and asked for the check.

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14. OT

    OpenTable Diner

    Orlando

    4 reviews

    vip
    2.0

    4 reviews

    Dined on July 14, 2022

    overall2food4service1ambience4

    This is not a restaurant it is a lounge. We made reservations for a birthday dinner, on arrival we were told the restaurant is only used for breakfast. They serve dinner in the lounge and we were seated at lounge tables and chairs… Impossible to eat comfortably from. It’s such a shame because it is such a beautiful place, and the food is really good, especially the she crab soup. But the service is so terrible. From the slow Valet, to indifferent bartenders, to incredibly slow white staff. You are not treated the way a place with such ambience should treat their guests. This was my second visit here, because I decided to give them a second chance. I’m sorry to say it will be my last. There are too many great restaurants in Atlanta to settle for less than.

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15. OT

    OpenTable Diner

    Lower Saxony

    4 reviews

    4.0

    4 reviews

    Dined on June 19, 2022

    overall4food4service4ambience4

    Small menu, but a nice selection, reasonable pricing, good quality and a good service. Not really experienced, but trying at least. Also the connected bar has a nice selection and good service.

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16. OT

    OpenTable Diner

    Austin

    1 review

    1.0

    1 review

    Dined on June 19, 2022

    overall1food1service1ambience1

    It simply did not meet the upscale, luxury expectation set in the advertisement, or of any other high end hotel bruch experience we had ever had. We were seated in the general dining room with everyone who did not purchase the Father’s Day Brunch, the hotel’s red-eyed guests who rolled out of bed and shlepped it down to the chow line in their bed head, shorts and undershirts. The hostess tried to seat us at a dirty table. Ambiance was no-music, fussy children and kitchen noise. Not a tablecloth to be found. No one greeted us to explain the set up. Service was slooooow, to scarce. They hotel simply opened a connecting room with a few non-breakfast items and allowed the Father’s Day brunch patrons to have full access to all buffet offerings. The food was cold, tasteless, options extremely limited, Only water, coffee, or OJ offered. Our bunch was miserably disappointed, and left hungry. It was truly one of the more expensive dining disappointments we had ever experience. We would have been better off at Waffle House or McDonalds. At least we would not have felt so ripped off.

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17. L

    Liliya

    Atlanta Metro

    6 reviews

    5.0

    6 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    We had a great Father’s Day Brunch at Trade Root!

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    It was an amazing Father's day buffet.

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19. AH

    AnnaH

    1 review

    2.0

    1 review

    Dined on June 17, 2022

    overall2food3service1ambience4

    Maybe it was an off day or time, but there were zero staff. Zero. And no other diners. We decided to sit at the bar instead and waited 20 minutes for someone to show up, and then it took him another 10-15 minutes to notice us. The food was fine, but not worth the service.

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20. W

    Winnie

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Great place to dine. Very friendly staff. I will definitely be returning for Mother’s Day brunch!

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21. MR

    MRadcliffe

    Mobile

    110 reviews

    vip
    4.0

    110 reviews

    Dined on April 17, 2022

    overall4food4service5ambience5

    Nelson our server was great! The Lamb The omelet chef was also amazing.

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22. DW

    DeniseW

    Atlanta Metro

    1 review

    5.0

    1 review

    Dined on January 19, 2022

    overall5food5service5ambience5

    Elegant, clean, ambience is great service excellent!

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23. c

    carter54

    Atlanta Metro

    36 reviews

    vip
    5.0

    36 reviews

    Dined on December 31, 2021

    overall5food5service4ambience4

    Very good food and atmosphere. Outstanding service from Luxury Hotel

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24. A

    Armh

    Atlanta Metro

    27 reviews

    5.0

    27 reviews

    Dined on December 23, 2021

    overall5food4service5ambience4

    Trade Root is a very nice restaurant, great food and excellent drinks. The service was outstanding.

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25. g

    geoge23

    Atlanta Metro

    3 reviews

    1.0

    3 reviews

    Dined on December 18, 2021

    overall1food1service1ambience1

    Did not exist

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26. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on November 25, 2021

    overall5food5service5ambience5

    The staff was lovely and knowledgeable. The ambiance was romantic with low noise level. Perfect for an intimate date.

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27. OT

    OpenTable Diner

    Coastal Georgia

    2 reviews

    4.0

    2 reviews

    Dined on November 25, 2021

    overall4food4service4ambience4

    Birthday and Thanksgiving.

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28. OT

    OpenTable Diner

    Atlanta Metro

    5 reviews

    vip
    2.0

    5 reviews

    Dined on November 21, 2021

    overall2food3service1ambience2

    They were extremely unorganized and the food took forever. We made reservation but when we arrived we still had to wait 35 minutes. The food was okay and the wine was good, and the waiter we ended up with tried his best and was very kind. The first waitress who we spoke to took no effort to help us. I don’t think I will be going back

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29. Z

    Zoolander

    New England

    9 reviews

    vip
    3.0

    9 reviews

    Dined on November 18, 2021

    overall3food4service2ambience3

    not the fastest service, food was good...but like all high end hotel....wow to the prices.

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30. W

    Wendy

    Atlanta Metro

    3 reviews

    1.0

    3 reviews

    Dined on December 25, 2019

    overall1food5service1ambience1

    The food was great when it finally came out. We were the only table and could not get served. We had to ask repeatedly for the drinks we had ordered in the bar area. We almost left, but it was Christmas day & we weren't sure who else was open. At one point we couldn't get our server so we went to the bar & ordered drinks & got them quickly there. It was really terrible. We had reservations, so they knew we were coming & there were only 8 of us, so I'm not sure why it was so difficult. Other diners left before their meals came. If there was a problem, they should have let us know. That may have helped our frustration.

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31. AC

    AnnC

    Atlanta Metro

    6 reviews

    vip
    2.0

    6 reviews

    Dined on December 25, 2019

    overall2food2service2ambience3

    We had Christmas Dinner at Trade Root and expected so much more for the price. The service was off as we sat down for 20 minutes before having to ask for help. We had to ask for everything and dishes piled up on the table before they were removed. The food seemed like some was previously frozen as the crab claws were tired. The boiled shrimp was good but the gnocchi was hard and tough to chew. They had a good cheese display with bread. There were three carving stations but everything was overcooked especially the prime rib. The cost was way too much at $95 a person without drinks and we won’t go back.

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32. JC

    JasonC

    Atlanta Metro

    8 reviews

    1.0

    8 reviews

    Dined on December 25, 2019

    overall1food3service3ambience2

    I would not recommend the Christmas Brunch. It was held in a conference/meeting space that lacked ambiance. The food was slightly above average. It was very difficult to get service. For the price, the experience was not worth it. The only positive thing I could say is the desert station was impressive.

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33. OT

    OpenTable Diner

    Atlanta Metro

    1 review

    vip
    1.0

    1 review

    Dined on December 25, 2019

    overall1food1service1ambience1

    The worst buffet ever. It was like going to a nursing home cafeteria. The brunch was not held at the restaurant instead they put us in one of their conference rooms with cheap table cloth and cheap silverware. Almost every meal was dried out and no taste. Shocking considering this was formerly Ritz.

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34. SW

    SharonW

    1 review

    3.0

    1 review

    Dined on December 25, 2019

    overall3food3service3ambience3

    This restaurant was vastly overpriced. The food quality and service were just good. For a restaurant in The Whitley, I expected much better food quality and service. Disappointed.

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35. SB

    StacyB

    Atlanta Metro

    8 reviews

    vip
    1.0

    8 reviews

    Dined on December 15, 2019

    overall1food5service3ambience1

    The Resturant was closed on Sunday. It was a huge inconvenience because I invited guest to join me for dinner. However, bar attended allowed us to order from menu. Open able needs to do better job to ensure Resturant is open at time booking is made.

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36. AH

    AarenH

    1 review

    5.0

    1 review

    Dined on December 15, 2019

    overall5food5service5ambience5

    I booked reservations for 8 of my girlfriends to enjoy brunch and discuss 2020 strategies. The food, staff and host were amazing. They allowed us to stay long after we had finished food to chat. Not to mention the hotel holiday decor was just perfect for social media/ selfie content. I would come back!!

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37. p

    paed

    1 review

    1.0

    1 review

    Dined on December 6, 2019

    overall1food3service1ambience2

    I have been there too many times now and every time disappointed. It is mostly about the extremely SLOW service. Seems like there are no waiters! This last time was awful. Had a reservation for breakfast and sat for 12 minutes before a man came to give us coffee or juice. We asked for a waiter to take our order and he said one would come. 10 minutes later he came back to give us water. With two pictures of water in his had he filled three of our four glasses (missed serving my boss!) and left. Maybe six minutes later our waiter came. And eventually my boss was given water. No return to see how the food was. 20 minutes after eating, finally got the bill to pay. Another 15 for him to retrieve it. I have worked in the restaurant industry for 15 years and with the size of this restaurant, this should never happen. High end prices with horrible service should shut this place down. I will never recommend or return there.

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38. OS

    OSUKRU

    Atlanta Metro

    12 reviews

    2.0

    12 reviews

    Dined on November 28, 2019

    overall2food3service2ambience1

    For a $95 buffet I never expected a large party holiday special 20% tip to be mandatory! Sad

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39. j

    jamiep

    1 review

    3.0

    1 review

    Dined on November 23, 2019

    overall3food4service3ambience3

    The positives: drink a peach drink was yummy, dinner service and food was fantastic. The negatives: our waiter at the bar said the signature drink was awful and proceeded to tell us nothing as an alternative. Breakfast was extremely over priced and the service was non existent. Would never go back for breakfast.

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40. r

    redatl

    Atlanta Metro

    10 reviews

    4.0

    10 reviews

    Dined on November 22, 2019

    overall4food5service4ambience3

    So this hotel used to be a Ritz-Carlton, and it's now under the brand the Whitley, another luxury Marriott brand I suppose. Anyway, when we went to eat here, there was nobody in the restaurant at 6 on a Friday evening. Everyone was in the lounge, which is where all that activity is. The ambiance in the restaurant is definitely lacking. They still had the three tables set up, for breakfast I suppose, in the middle of the restaurant which is kind of tacky. But they very well may not have any place else to put them and/or staff to move them back and forth. So I was wondering how dinner would be. The short rib and the mashed potatoes were some of the best I've ever had at any restaurant with shaved brussel sprouts on top. My potatoes were actually lukewarm so they made me an entire new batch. My husband's fillet was better than the filet we had it Bones over the summer so I would definitely go back if I was in the area; the food was delicious! The alcohol is always too expensive at theur luxury properties,however I don't think they're going to change the pricing based on my input. :-) If you're going to 'see & be seen', this is definitely not the place to go. But if you're a foodie and just want really good food with solid service, then I would definitely recommend going here. The reason I gave it a 4-star is because of the lack of ambience.

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