Toy Roof at Courthouse Hotel Soho

3.9
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31 Reviews
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£41 and over
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Fusion / Eclectic

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Casual
Fun
Standing iconic and legendary at the top of Soho's Carnaby Street, the Courthouse Hotel continues to set the standard for experiencing London in luxury, with the stylish Toy Roof.

Toy Roof provides premium customer service, quality food and a luxurious atmosphere at the heart of the city.
What 31 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.6
food
3.5
service
4.0
ambience
3.7
value
Noise · Moderate
25% of people would recommend it to a friend
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N
Oxford
1 review
Dined on October 20, 2019
Overall2food3service1ambience2

Service is of the lowest possible quality, waiters avoid eye contact and seem unpleasantly bothered by their client requests. Such a shame that a beautiful place like this is occupies by a business with such a negative attitude.

S
1 review
Dined on October 5, 2019
Overall2food2service1ambience4

Staff are rude and unprofessional they were having shisha at the bar and chating careless about our orders. I have to get up and service myself . Food took ages to be ready we staved to death.

I
1 review
Dined on August 19, 2019
Overall1food1service1ambience1

The place is so small photos look much better. The service is absolutely horrible the women who sat us was extremely rude we asked her for an alternative table because at the time it was empty she said it’s fully booked and we when we left the place was still empty there were literally 6 empty tables. She was so rude and had horrible attitude. Never going back ! Definitely go to drunch for better service and better atmosphere.

OT
1 review
Dined on August 16, 2019
Overall1food1service1ambience1

They let me wait for about 20 minutes. Then others came after me and they gave them a good table after waiting for ages they gave me uncovered table in the corner like i was unwelcome!!!!!. And when i ask to order they told me you have to wait for an hour it was so unprofessional!!!!!!

N
London
1 review
Dined on August 10, 2019
Overall1food1service1ambience2

Having booked well in advance for 4 people, we arrived to be shown to 4 stools at the bar, not very convenient or very comfortable. Having been to see a film in the hotels cinema and enjoyed an outstanding meal in Soho Wala our experience at Toy Roof was rather disappointing.

AS
1 review
Dined on July 28, 2019
Overall3food3service5ambience4

What I (obviously) first noticed was that the vanue looks completely different than in the pictures. It’s not that posh at all. However, the Ambiente was quite relaxing. Not the best views from a rooftop bar but still mostly worth the price.

AJ
London
1 review
Dined on July 18, 2019
Overall1food2service2ambience1

extremely overpriced for what's on offer, bar is poorly stocked, drinks served in worn plastic glasses, prosecco served warm, staff poorly trained, feels like they are there to party themselves, despite beautiful view over London, it's a big let down.

S
London
1 review
Dined on June 29, 2019
Overall1food3service1ambience3

Incredibly poor customer service and rude waitress. Told we were only able to sit at the bar as there were only two of us, despite having booked a table, and that the booking was only for an hour, despite being told it was for 2 hours in the booking confirmation email. There were couples sat at tables despite being told bookings of 2 could only be seated at the bar. The waitress allowed us to sit at a table (since the venue was half empty) for an hour, but approached us prematurely after 45 mins to move us to the stools at the bar, since another booking was due. The table continued to be empty for another 30 minutes, and we left once we had finished our drinks. For the money we spent, totally not worth the rude customer service . Will not be returning.

OT
London
1 review
Dined on June 28, 2019
Overall2food2service1ambience3

extremely rude staff. never experienced something like this in my life

I
London
1 review
Dined on June 19, 2019
Overall4food3service4ambience2

I didn't know it was a shisha place so was quite surprised by the smells when getting there.
The terrace is nice, has good cover against rain; view is OK; cocktails are OK; staff are friendly.
It attracts a fairly young audience.

OT
1 review
Dined on June 16, 2019
Overall2food1service2ambience2

The bar is in an amazing location but we were disappointed at the level of service. We had booked in advance but were given a table in a bad location despite the fact that there were lots of other tables free. We inquired about booths but were told these were reserved; we were there for two hours and no-one else came to sit in these tables other than the hostess' friends who turned up with bubble tea purchased from elsewhere and sat just the two of them taking up a whole booth area.

T
London
4 reviews
Dined on June 14, 2019
Overall5food4service4ambience5

Weather was great and we enjoyed the terrace a lot. Atmosphere is quite relaxing and urban. We will return for sure

OT
London
1 review
Dined on May 24, 2019
Overall1food1service1ambience2

The blonde waitress was extremely rude. Really bad attitude. Very disappointing!

PP
Surrey
1 review
Dined on May 11, 2019
Overall1food3service4ambience1

I was hoping for a special experience for a special occasion. The decor was poor, the music being played had no synergy with the hotel surroundings.

OT
London
4 reviews
Dined on May 1, 2019
Overall5food5service5ambience5

Amazing shisha! Nice service

OT
London
2 reviews
Dined on April 21, 2019
Overall1food1service1ambience5

The service is absolutely appalling. We waited 20 minutes to just receive the drinks menu. Another 20 minutes for someone to take our order. Then the drinks took long to arrive. Asked the same person for the shisha menu, waited 1 hour for that. Only to have the guy who is apparently in charge of the shisha apologise. Yet our table was right next to him. Really really bad service. The ambience was good however. But they really need to sort out their service.

OT
London
2 reviews
Dined on April 20, 2019
Overall1food1service1ambience1

We made a reservation on Saturday evening and when we arrived we were told that unfortunately they don’t accept reservations made through open table and we were offered to stand on bar. When I ask why are they on open table and allow people make reservations the door lady said she doesn’t know and that this is not a valid reservation. This is completely ridiculous and unacceptable, if you don’t accept reservations made through open table you shouldn’t offer an option to make a booking that way!

OT
London
11 reviews
Dined on April 6, 2019
Overall2food2service2ambience2

The female staff are absolutely vile. As we walked in the apparent “Manager” questioned if we were able to afford £50 per person probably because we were an all female group and maybe she is not used to seeing women being able to afford a few rounds of drinks, I don’t know. Throughout the evening we just found the staff to act as if it was social club for them and not a place of work. I won’t be going back in a hurry as I prefer some politeness with my service especially considering we spent about £700. Not somewhere I’d recommend for a special occasion or anywhere where you’d expect some decent service

G
London
2 reviews
Dined on March 10, 2019
Overall1food2service1ambience3

Waited for 10 mins before anyone greeted us. When they finally sat us down we waiting for 30 mins before someone gave us a menu and actually checked up on us since we sat down. There were zero waiters in site. Not worth £50 min spend per person.

U
London
20 reviews
Dined on February 27, 2019
Overall4food4service4ambience3

Can’t wait for the summer set up

OT
London
2 reviews
Dined on February 23, 2019
Overall1food1service2ambience5

Arrangement for our seats was very unprofessional. I booked on the app for a table not for the bar, and we got told we had to sit at the bar. I understand that this might be a problem with the app, so next time I will be calling instead to book. Hopefully, you can solve this problem.

OT
London
1 review
Dined on February 23, 2019
Overall1food1service1ambience2

AVOID!
It was bloody awful. Drinks are warm, food is cold.

The decor is tacky and the staff are rude.

Honestly their price point is way off! No one will spend a grand on a bottle of vodka, just a waste of time!

Such a shame because the rooftop is well placed!

OT
London
2 reviews
Dined on February 1, 2019
Overall5food4service5ambience3

Really nice atmosphere and music

OT
London
1 review
Dined on January 2, 2019
Overall5food4service4ambience5

Initially, they placed us at the worst table imaginable. But, after talking to the manager they were able to find us another table to sit at. The food came very late, and the shisha as well. But, I didn’t mind the wait it was fine.

OT
London
1 review
Dined on December 16, 2018
Overall1food1service1ambience1

I went there and it was closed how come it’s says daily from 13:00 till 11:00

g
London
1 review
Dined on December 1, 2018
Overall2food4service1ambience3

Extremely unprofessional staff and very rude when it comes to bookings and taking ordered.

MT
London
3 reviews
Dined on November 17, 2018
Overall1food1service1ambience1

AVOID!!! Booked this place for my birthday for a quick drink for 12.30 online, arrived and the cleaners were still cleaning and this rude eastern european lady who was supposedly the manager looked at us like we weren't supposed to be there, I told her we had a reservation for 12.30 and booked online and she told me they are not open - how can you book online and then not be open! Anyway we got told to come back 30 mins later and it still weren't ready so we eventually got sat down and seated by some dodgy looking arabic guys and was given a menu for £150 pound drinks - do they seriously think anyone will spend money in there after that treatment. Only went for the rooftop view/vibe and it was shambolic. Never again

R
London
11 reviews
Dined on October 12, 2018
Overall1food3service1ambience2

Got there, nobody came up to us to greet although it was virtually empty. Staff completely gave us blank looks when we tried to order and then just turned around and completely ignored us -bizarre behaviour. Looks like a dodgy shisha spot they’ve put on the roof - no ambience. Will definitely not be going back

OT
Washington DC
1 review
Dined on October 12, 2018
Overall1food1service1ambience2

Poor service.

OT
1 review
Dined on October 2, 2018
Overall1food1service1ambience1

Horrible service.

OT
London
1 review
Dined on September 29, 2018
Overall5food5service5ambience5

Very great