Toy Roof at Courthouse Hotel Soho
Toy Roof provides premium customer service, quality food and a luxurious atmosphere at the heart of the city.
Service is of the lowest possible quality, waiters avoid eye contact and seem unpleasantly bothered by their client requests. Such a shame that a beautiful place like this is occupies by a business with such a negative attitude.
Staff are rude and unprofessional they were having shisha at the bar and chating careless about our orders. I have to get up and service myself . Food took ages to be ready we staved to death.
The place is so small photos look much better. The service is absolutely horrible the women who sat us was extremely rude we asked her for an alternative table because at the time it was empty she said it’s fully booked and we when we left the place was still empty there were literally 6 empty tables. She was so rude and had horrible attitude. Never going back ! Definitely go to drunch for better service and better atmosphere.
They let me wait for about 20 minutes. Then others came after me and they gave them a good table after waiting for ages they gave me uncovered table in the corner like i was unwelcome!!!!!. And when i ask to order they told me you have to wait for an hour it was so unprofessional!!!!!!
Having booked well in advance for 4 people, we arrived to be shown to 4 stools at the bar, not very convenient or very comfortable. Having been to see a film in the hotels cinema and enjoyed an outstanding meal in Soho Wala our experience at Toy Roof was rather disappointing.
What I (obviously) first noticed was that the vanue looks completely different than in the pictures. It’s not that posh at all. However, the Ambiente was quite relaxing. Not the best views from a rooftop bar but still mostly worth the price.
extremely overpriced for what's on offer, bar is poorly stocked, drinks served in worn plastic glasses, prosecco served warm, staff poorly trained, feels like they are there to party themselves, despite beautiful view over London, it's a big let down.
Incredibly poor customer service and rude waitress. Told we were only able to sit at the bar as there were only two of us, despite having booked a table, and that the booking was only for an hour, despite being told it was for 2 hours in the booking confirmation email. There were couples sat at tables despite being told bookings of 2 could only be seated at the bar. The waitress allowed us to sit at a table (since the venue was half empty) for an hour, but approached us prematurely after 45 mins to move us to the stools at the bar, since another booking was due. The table continued to be empty for another 30 minutes, and we left once we had finished our drinks. For the money we spent, totally not worth the rude customer service . Will not be returning.
extremely rude staff. never experienced something like this in my life
I didn't know it was a shisha place so was quite surprised by the smells when getting there.
The terrace is nice, has good cover against rain; view is OK; cocktails are OK; staff are friendly.
It attracts a fairly young audience.
The bar is in an amazing location but we were disappointed at the level of service. We had booked in advance but were given a table in a bad location despite the fact that there were lots of other tables free. We inquired about booths but were told these were reserved; we were there for two hours and no-one else came to sit in these tables other than the hostess' friends who turned up with bubble tea purchased from elsewhere and sat just the two of them taking up a whole booth area.
Weather was great and we enjoyed the terrace a lot. Atmosphere is quite relaxing and urban. We will return for sure
The blonde waitress was extremely rude. Really bad attitude. Very disappointing!
I was hoping for a special experience for a special occasion. The decor was poor, the music being played had no synergy with the hotel surroundings.
Amazing shisha! Nice service
The service is absolutely appalling. We waited 20 minutes to just receive the drinks menu. Another 20 minutes for someone to take our order. Then the drinks took long to arrive. Asked the same person for the shisha menu, waited 1 hour for that. Only to have the guy who is apparently in charge of the shisha apologise. Yet our table was right next to him. Really really bad service. The ambience was good however. But they really need to sort out their service.
We made a reservation on Saturday evening and when we arrived we were told that unfortunately they don’t accept reservations made through open table and we were offered to stand on bar. When I ask why are they on open table and allow people make reservations the door lady said she doesn’t know and that this is not a valid reservation. This is completely ridiculous and unacceptable, if you don’t accept reservations made through open table you shouldn’t offer an option to make a booking that way!
The female staff are absolutely vile. As we walked in the apparent “Manager” questioned if we were able to afford £50 per person probably because we were an all female group and maybe she is not used to seeing women being able to afford a few rounds of drinks, I don’t know. Throughout the evening we just found the staff to act as if it was social club for them and not a place of work. I won’t be going back in a hurry as I prefer some politeness with my service especially considering we spent about £700. Not somewhere I’d recommend for a special occasion or anywhere where you’d expect some decent service
Waited for 10 mins before anyone greeted us. When they finally sat us down we waiting for 30 mins before someone gave us a menu and actually checked up on us since we sat down. There were zero waiters in site. Not worth £50 min spend per person.
Can’t wait for the summer set up
Arrangement for our seats was very unprofessional. I booked on the app for a table not for the bar, and we got told we had to sit at the bar. I understand that this might be a problem with the app, so next time I will be calling instead to book. Hopefully, you can solve this problem.
It was bloody awful. Drinks are warm, food is cold.
The decor is tacky and the staff are rude.
Honestly their price point is way off! No one will spend a grand on a bottle of vodka, just a waste of time!
Such a shame because the rooftop is well placed!
Really nice atmosphere and music
Initially, they placed us at the worst table imaginable. But, after talking to the manager they were able to find us another table to sit at. The food came very late, and the shisha as well. But, I didn’t mind the wait it was fine.
I went there and it was closed how come it’s says daily from 13:00 till 11:00
Extremely unprofessional staff and very rude when it comes to bookings and taking ordered.
AVOID!!! Booked this place for my birthday for a quick drink for 12.30 online, arrived and the cleaners were still cleaning and this rude eastern european lady who was supposedly the manager looked at us like we weren't supposed to be there, I told her we had a reservation for 12.30 and booked online and she told me they are not open - how can you book online and then not be open! Anyway we got told to come back 30 mins later and it still weren't ready so we eventually got sat down and seated by some dodgy looking arabic guys and was given a menu for £150 pound drinks - do they seriously think anyone will spend money in there after that treatment. Only went for the rooftop view/vibe and it was shambolic. Never again
Got there, nobody came up to us to greet although it was virtually empty. Staff completely gave us blank looks when we tried to order and then just turned around and completely ignored us -bizarre behaviour. Looks like a dodgy shisha spot they’ve put on the roof - no ambience. Will definitely not be going back