Touzai Restaurant

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1 Reviews
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€30 and under
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Asian
Touzai meaning “East Meets West” is a AA Rosette Award Winning
Restaurant featuring an Asian styled ambience. Fusing the techniques
and flavours of Asia, Touzai’s mouth-watering menu mixes firm
favourites with exotic delights and has captured the hearts of all who
seek a confident and competent service combined with exceptional
food quality and presentation.
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BC
Louisville
50 reviews
Dined on December 9, 2018
Overall 1food 1service 1ambience 1

We were very disappointed. We made a reservation for 5:30 PM. We showed up and waited for 10 minutes, and went around asking how long it will be till the restaurant will open. We had to wait in line as the only available personnel was the front desk, and they were attending to customers.

When we were finally informed that the restaurant was closed for the evening, we tried to make reservations to the only other available restaurant in the area, alas OpenTable would not allow us to do that, as we were listed as “dining now at Touzai”, with no option to cancel the reservation.

Our dinner was ruined, and this could have easily been avoided by the restaurant, by preventing the OpenTable reservation from happening on a closed evening.

Very poor form.