Topgolf Swing Suite - Banners Kitchen and Tap

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1. OT

   OpenTable Diner

   New England

   2 reviews

   2.0

   2 reviews

   Dined on January 14, 2023

   overall2food2service4ambience3

   For adults, this experience really is not worth doing, regardless of cost. The technology is so dated and poor, not like a real golf simulator you’d find elsewhere. The inaccuracy made the game really not fun for a group of adults. If it were kids I think they would have a good time. For $100/hr, you get 2010 technology. Waitress service was ok which was the lone bright spot. Save your money and go elsewhere.

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2. VN

   VictoriaN

   1 review

   2.0

   1 review

   Dined on January 2, 2023

   overall2food3service3ambience3

   Way over priced for what it is. Half of the stuff didn't work.

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3. OT

   OpenTable Diner

   Los Angeles

   1 review

   vip
   3.0

   1 review

   Dined on December 28, 2022

   overall3food3service4ambience3

   The cost per hour doesn’t coincide with the worn and dated equipment.

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4. D

   Daniel

   1 review

   1.0

   1 review

   Dined on November 13, 2022

   overall1food2service3ambience2

   The technology is garbage. This place is a complete waste of money!

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5. R

   Ronh

   New England

   8 reviews

   vip
   2.0

   8 reviews

   Dined on November 13, 2022

   overall2food3service4ambience3

   Had reservation, location was at capacity so they didn’t even let me in to my reserved room/golf suite. I had to keep checking in with the person at the front door and eventually they let me upstairs, but we couldn’t get drinks because there were no seats at bar. Eventually the suite was actually ready and they walked us up. There was no one there and we had to wait for service. Once we actually got going the games besides golf didn’t work well. There was one golf ball. Just really poorly run operation. Our server was apologetic, friendly and helpful, the one bright spot.

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6. CT

   CTown

   New England

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 12, 2022

   overall2food3service3ambience1

   I have been to a different simulator the week before so I figured we could use the top golf simulator-not worth the $. 1st you have to figure out this simulator settings on your own and the clock ticks away at $100 bucks an hour. 2nd the clubs are mixed between left/right and Jr and you guessed it the clock keeps ticking when your looking for the club to hit. 3rd the simulator was not functioning properly and you would hit a ball and it wouldn’t register forcing 2 or 3 hits before it would score your ball all while the clock is running. Lastly the simulator room was poorly constructed with ripped carpeting and a space between the screen and floor that swallows the ball and tee after you hit so you had to fish it out of the space wasting time

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7. OT

   OpenTable Diner

   New England

   1 review

   4.0

   1 review

   Dined on November 6, 2022

   overall4food3service2ambience5

   Suites are totally fun - server was not good on our visit. Everyone was 50/50 on the food. Drinks were great!

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8. OT

   OpenTable Diner

   New England

   1 review

   vip
   3.0

   1 review

   Dined on October 8, 2022

   overall3food4service4ambience5

   Fun place but overpriced for what it is, and the equipment could be better.

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9. A

   Alex

   1 review

   4.0

   1 review

   Dined on July 21, 2022

   overall4food4service3ambience4

   The computer kept bugging out. We didn't get any time back for the time lost. Waitress forgot about my drink order.

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10. KG

    KiaG

    New England

    1 review

    2.0

    1 review

    Dined on June 4, 2022

    overall2food3service1ambience2

    Out reservation was for 4:45p and we weren’t able to get into our bay until 6:45pm. After many attempts of asking when the bay would be ready I was told, it would be 15 mins or more as they were cleaning. I was seconds from leaving when we were finally able to play golf. I wouldn’t go back for now as it’s $100 an hour and not great service for management. The food and waitstaff were the only saving grace!

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11. JB

    JamesB

    1 review

    1.0

    1 review

    Dined on May 16, 2022

    overall1food2service2ambience1

    The Top Golf barely registered anything. Felt like we did not get a return on investment in terms of what we spent vs fun had.

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12. S

    Steve

    Seattle

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service3ambience3

    Experience was ok. Swing Suite worked well enough. We were seated late and not given the option to extend our time (it was 930ish and server told us suite closed at 10). Website says Banners is open until 12 but no mention of swing suite hours. Also, we arrived 90 minutes early and there were many tables open but we weren't allowed to be seated without a reservation. Ultimately, most of the empty tables were never filled. It took 45 minutes before we were able to be seated at a table that was open during our entire visit. Cool spot but not particularly friendly to the customer. Would recommend for location/drink selection/atmosphere but with caveats about service

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13. A

    Amby

    New England

    3 reviews

    5.0

    3 reviews

    Dined on May 7, 2022

    overall5food4service5ambience5

    My wife and three adult children had a great time playing the various games… so much so that we added an extra 30 minutes… the food was excellent (French toast, cinnamon bun, nachos, and burgers)… service was helpful and friendly… looking forward to doing it again!

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14. CR

    CelebRes

    Orlando

    1 review

    vip
    3.0

    1 review

    Dined on April 24, 2022

    overall3food4service4ambience3

    Overpriced for the quality. At least 15 minutes of our 60 was spent on trying to get the technology to work and no one offered an extension on time. Actual Topgolf is way better and less expensive.

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15. SC

    ScottC

    Phoenix

    1 review

    2.0

    1 review

    Dined on April 9, 2022

    overall2food4service3ambience4

    Banners was fairly unorganized and it was difficult to find someone to check us in. Our screen froze for about 10 min. and I had to find someone on a different t level of the bar for assistance so we lost time from our playing. We had fun but the variety of games was pretty ordinary.

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16. S

    Sara

    New England

    2 reviews

    3.0

    2 reviews

    Dined on March 19, 2022

    overall3food4service2ambience3

    The food was good, the service was not. The servers themselves were very friendly, but I asked three different people three times for napkins and they never came. I went into the bathroom and got a stack of paper towels instead. We ordered the kitchen sink dessert and the food runner brought it out with the candle already blown out and didn’t offer to get another one, (our server got us one eventually). It was to celebrate my son’s 11th b-day, so vey anticlimactic. Overall, a very expensive underwhelming experience service wise.

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17. OT

    OpenTable Diner

    New England

    3 reviews

    2.0

    3 reviews

    Dined on March 5, 2022

    overall2food4service3ambience4

    I made this reservation back in October for my husbands birthday (he loves Topgolf) and called two weeks ahead to verify reservation length so I could appropriately book our dinner reservation at another restaurant following. I was told we had a 2.5 hour reservation. When we arrived, our bay was not ready, so we had to wait at the bar. We did not get upstairs until 16 minutes past our reservation start time. No big deal. However, the waitress started setting up our bay for a one hour game. When I reminded her that we had booked 2.5 hours, she seemed confused and said she only had us down for an hour. Of which we had now eaten up over 25%. I had to follow her back down the stairs and through the restaurant back to the front desk, where I had to assure the staff that I had confirmed the reservation length via phone two weeks prior. They apologized and said there was nothing they could do, as a party of 12 was coming in behind us. I pointed out that we were now over 20 minutes into the reservation I had been looking forward to for several months, still not playing, when they offered me a free app. I politely declined, I wasn’t looking for anything free, and simply asked once more if anything could be done to accommodate the original booking. Finally, they conceded to allow us to play for the second hour, but had to move us to another bay halfway through. Fine. I returned back upstairs to join my party, to find that nothing was working. After I had to once again return to the first floor to search for someone to reset the system, the waitress advised that we only stick to target golf and “zombie dodgeball,” because every other game would crash the system. In other words, we were not able to play a round of golf. Feeling bad, management did offer us the second hour free to apologize for the inconveniences thus far, but after 2 more instances of the system crashing, we gave up. Still walked out with a $400 bill on a party of 4 after just shareable apps and domestic beer.

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18. g

    greekchick240

    New England

    1 review

    1.0

    1 review

    Dined on January 23, 2022

    overall1food3service1ambience3

    Made a reservation at 8 but had to wait for over an hour while consistently being told “we’ll get you to your bay in the next 10 minutes”. Once we finally got to our bay (9:15) we were given some free appetizers which was a really nice gesture and honestly the food was very good! We began to play and the game stopped working after about 20 minutes. Even after talking to management to try and get things sorted we had to wait quite a while, by that point it was getting close to 10:30 and we just wanted to leave.

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19. A

    Anonymous

    New England

    2 reviews

    4.0

    2 reviews

    Dined on December 27, 2021

    overall4food5service3ambience5

    Simulators are overpriced for the Top Golf Suites.....too much per hour. Also, our server was forgetful multiple times in not remembering to get our next round of drinks, not checking on us, etc. We were there for 3 hours and it was not worth the price paid... However, the overall atmosphere and full facility is very cool...can only imagine what it's like when an event is actually taking place at TD Garden. I would go there again but not do the Top Golf Suite experience.

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20. N

    Nick

    1 review

    2.0

    1 review

    Dined on December 20, 2021

    overall2food1service4ambience4

    Food was overpriced and bland, the games were okay but not that enjoyable

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21. NO

    NONAME

    New England

    12 reviews

    vip
    3.0

    12 reviews

    Dined on November 27, 2021

    overall3food3service3ambience4

    The swing suite comes without any instruction or guidance. By the time you figure everything out, time's up! We tried golf but to provide only 2 balls for 6 players is unacceptable.

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22. OT

    OpenTable Diner

    Washington DC

    13 reviews

    vip
    5.0

    13 reviews

    Dined on November 21, 2021

    overall5food3service4ambience5

    The place and atmosphere was great! I liked the servers way to let them know we wanted service - putting a hockey stick in the window. Only one thing was disappointing, we paid $19 for 2 small pretzels with cheese sauce. Pretzel was very tasty, to small of a portion for the price. Plenty of cheese sauce left over. Will go back!

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23. JP

    JP0606

    New England

    1 review

    5.0

    1 review

    Dined on November 20, 2021

    overall5food5service5ambience5

    The Banners Kitchen Top Golf Suite was perfect for a small birthday celebration. Good food and decent drinks with a great atmosphere.

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24. H

    Hannah

    New England

    8 reviews

    vip
    5.0

    8 reviews

    Dined on October 24, 2021

    overall5food5service2ambience5

    The games are really fun but expensive to play and service was slow

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25. RJ

    RJBQ

    New England

    8 reviews

    1.0

    8 reviews

    Dined on October 18, 2021

    overall1food1service1ambience1

    Open Table did not let us know when we made the reservation that it would be in this strange virtual golf room - Topgolf Swing Suite. The staff was not helpful when we told them we were not happy with this and simply let us walk out the door.

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26. F

    Family

    1 review

    5.0

    1 review

    Dined on August 24, 2021

    overall5food4service5ambience5

    Great service from the moment we arrived until the moment we left. So fun! We are already planning. our trip back

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27. OT

    OpenTable Diner

    New England

    1 review

    1.0

    1 review

    Dined on August 15, 2021

    overall1food1service1ambience4

    There wasn’t many people in the restaurant and our waitress only came by once in the hour we rented the bay and that was almost 50 minutes into our session. They also served me the wrong cocktail. We wanted food but didn’t want to give them any more of my money. The golf simulator also froze

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28. N

    Nicole

    1 review

    3.0

    1 review

    Dined on July 17, 2021

    overall3food4service1ambience3

    Overall experience with the games was great. Service was terrible. We played for 2 hours but ended up being there like 3 1/2 because the service was so slow! Took almost an hour to just get a soda. Service needs to be better!

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29. PM

    PatrickM

    New York Area

    1 review

    1.0

    1 review

    Dined on July 3, 2021

    overall1food3service1ambience1

    We showed up and the simulators needed to be fixed and they had us wait. When we finally got to the simulators we had to wait again bc they could not get them to work. Finally when a third manager/staff member came over they told us that we couldn’t use the mode we came to use and that we’d have to do something else. We paid 100/hr for these which is on the high end for sims and they did not work, there were clubs missing, and all of the golf balls were cracked. I really want to like this but feel like I got ripped off.

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30. PT

    PenT

    New England

    1 review

    2.0

    1 review

    Dined on May 8, 2021

    overall2food4service4ambience4

    Banners is a great bar - good service, food, atmosphere. The Swing Suite was a bit of a disappointment as the tech/quality was not great.

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