Tom Brown's Restaurant - Madison

Tom Brown's Restaurant - Madison reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dr. Michael VIP

   Alabama67 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been long time fans of Tom Brown’s in Madison. Thankfully we came back today. On one of the busiest days of the year, we were completely blown away by the service, food, and ambiance. The entire staff could not have been more kind, considerate, and accommodating in every way. Despite a previous disappointment due to an episode of poor service from a prior employee, we gave one of our favorite restaurants another chance. Thank goodness we did.
   

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2. S

   Sue

   Orange County7 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   We have been to Tom Browns before and this trip was a definite disappointment. Service was extremely slow and inattentive. Food was marginal. Bathrooms not being monitored, no paper towels nor toilet paper in men’s and women’s restrooms. When we asked to take home our leftovers, we had to box ourselves (in the past, they did it and put it in a nice bag). Such a disappointment
   

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3. D

   Danny

   Alabama13 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food as always. Great service and value.
   

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4. J

   Jimmy

   Alabama3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was handled in a timely matter it was very good
   

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5. D

   Debra

   Columbus1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation for 7:00 but were almost 7:20 being seated. Our waitress was absolutely terrible!!! We had to flag her down to get everything. Our food was almost 9:00 getting to us. She was the rudest server I’ve ever had. My daughter’s fish was served partially raw and she wouldn’t do anything about it!! Our bill was $300!! We will not be back!!!
   

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6. B

   Bri

   Alabama1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   A reservation doesn’t mean anything . Will be waiting 30-45 minutes even with a reservation . Will be waiting over an hour for food once seated and the order will be wrong . Never again . Worst experience I’ve ever had .
   

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7. G

   Gary

   Alabama1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were slow to be seated even though we had a reservation. Service was slow once we were seated taking 10 minutes to be talked to. We had to order everything at once to ensure we would get anything in a timely manner. Food was good as always. Service was slow to refill drinks. Wine ordered with dinner arrived after we finished the meal. Water was never refilled. Seemed to be severely understaffed with no manager in charge. Gone are the days when Tom B. would come by asking how things were going. The service and experience at this location has severely declined since the opening of the second location. Not sure who is in charge of the Madison location. That is part of the problem. Not sure we will be back at this point. Frustrating since this was our go to spot a couple of years ago.
   

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8. M

   Monica

   Alabama1 review

   4.0

   Dined on May 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was great. Our server, CK was knowledgeable and kind. I loved my ribeye and pear tini. My husband and I both ordered brussel sprouts and neither one of us cared for them. They just weren't cooked enough and had zero flavor. The bread pudding was fantastic. I would recommend.
   

   Tom Brown's Restaurant - MadisonResponded 6 days ago

   Hi Monica, Thank you for sharing your experience with us and for recommending. We are glad to know that CK took great care of you. We will be sure to give him recognition. We are glad you enjoyed your ribeye, your pear tini, and the bread pudding. We are sorry the brussel sprouts weren't up to the standard. We hope to see you dine in with us soon!
   

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9. A

   Andrea

   Alabama2 reviews

   4.0

   Dined on April 26, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The oysters have too much cream cheese. Tom Browns was out of redfish so they sub it for a "similar" fish that was not good, I sent it back. What happened to cauliflower mash? Those garlic mash potatoes are brown & disgusting. I enjoyed the sautéed crab claws. The fried green tomatoes are missing seasoning & are fried ro hard. Please bring back your old menu!! The graham cracker crust on cheese cake needs some sugar & a little firmness. The only thing that made this visit worthwhile was the waitress & crawfish julie.
   

   Tom Brown's Restaurant - MadisonResponded 6 days ago

   Hi Andrea, Thank you for your honest feedback. We're sorry to hear that your experience wasn't up to expectations especially regarding the redfish substitute and the sides. We appreciate your suggestions and will pass them along to our team. We are glad to know that your waitress made your visit memorable and the crawfish julie. We hope you'll consider giving us another chance to get everything right next time.
   

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10. m

    mike VIP

    Alabama4 reviews

    5.0

    Dined on April 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Filet cooked perfectly! Service was great! Good time.
    

    Tom Brown's Restaurant - MadisonResponded 6 days ago

    Hi Mike, Thank you so much your rating and review! We are glad to know your food and service was great. We can't wait to serve you again soon!
    

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