Toca Madera - West Hollywood

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1. OT

   OpenTable Diner

   Phoenix

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 22, 2022

   overall5food5service5ambience5

   Amazing. Loved the fire dancer the most

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2. OT

   OpenTable Diner

   San Francisco

   1 review

   vip
   5.0

   1 review

   Dined on November 21, 2022

   overall5food4service1ambience5

   Bartenders are good Waiters need to act nicer If you are not a sexy girl you are not treated nicely But the place is one of my favorites The food is sometimes too spicy and it doesn’t say on the menu Prices are good It’s my personal opinion guys but the place is amazing

   Report
3. C

   Crystall

   Orange County

   3 reviews

   2.0

   3 reviews

   Dined on November 21, 2022

   overall2food4service1ambience4

   Server literally walked by us numerous times and ignored us. Made the experience horrible. We’ve always loved coming here but this was really disappointing

   Toca Madera - West HollywoodResponded 3 days agoIt's a disappointment that we failed to 'knock your socks off' with our service, as we never want you to feel like anything less than our highest priority. We hope you'll visit us again, to allow us the chance to change your impression of us.

   Report
4. Y

   Yesi

   1 review

   1.0

   1 review

   Dined on November 20, 2022

   overall1food1service1ambience1

   Service Fkn sucked never will I go back never got what I asked for I had to keep asking

   Report
5. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined on November 19, 2022

   overall1food3service1ambience1

   Terrible service

   Report
6. OT

   OpenTable Diner

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on November 18, 2022

   overall1food4service3ambience2

   This is my 3rd time I’ve reserved a table online from open table and also from Toca Madera website and never got the table on time! Was waiting this time 50 minutes for table,the other two reservations was the same times issue. I was complaining for the host and the manager ,They’ve told me is part of their system and nothing they can do about. Few min after I finally got the table I received an email from the manager Lionel Medina saying that he’s sorry about the waiting and next time to just reserve a table from the restaurant( which I did last time) He’s blaming also Open table for their services After all this we got the check and the restaurant charging 20%tip without even asking customer promotion for it. This is the customer right to tip as much as he wants. This is definitely the last time I’m going to this place. Won’t recommend anyone about this place .

   Report
7. OT

   OpenTable Diner

   Miami

   1 review

   3.0

   1 review

   Dined on November 15, 2022

   overall3food3service1ambience5

   The best thing was the ambience. Dj is great. But probably the worst service I’ve ever had.

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8. OT

   OpenTable Diner

   Houston

   5 reviews

   1.0

   5 reviews

   Dined on November 13, 2022

   overall1food1service1ambience1

   We flew in from Texas eager to experience this restaurant. There was no confirmation via phone and a lot of reservations available leading up to our dinner. However, I booked in advance. When we arrived, there’s no clear direction for parking so we used the valet next door. When we checked in we were 2 minutes shy of the 15 min grace period. We were completely turned away even when I offered to pay the hostess a tip. We weren’t even told to try sit at the bar. The lead hostess looked flustered and just nodded a no; wasn’t even discrete. I asked not to be charged because I showed up. She explained they were extremely busy and there was nothing she could do. We then had to try to find somewhere else to eat on a Saturday night so just imagine how frustrating it was to get a reservation. When I went to valet to get my car, I was still charged the $16 even when I didn’t even dine there. From a hospitality background and a former FOH fine dining manager, it’s very clear they over book their Open Table. You could maximize your seating by pre seating, calling to confirm, etc. I don’t think I’ll be back to try this place and if you’re in town, book a plan B because this place knows nothing about hospitality.

   Report
9. JM

   JuliaM

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 13, 2022

   overall2food4service2ambience4

   Took 40 minutes to seat us even though we showed up right on time for our reservation. Food was good, but not worth the price and wait.

   Report
10. L

    Litt

    Los Angeles

    8 reviews

    vip
    1.0

    8 reviews

    Dined on November 12, 2022

    overall1food1service1ambience3

    Worst restaurant experience ever. Had a 9:15 reservation and they called and asked to come 30 minutes after. We got to the restaurant at 9:40 and were told no tables were available and they had no estimate as to when the table was going to open up. we got out table around 10 when I spoke to the manager. When we ordered drinks and food took over an hour to get to the table. The food was cold and they brought it out before we even got our drinks. Had to let the baby sitter know that we are really late and this was out date night after 6 months. This place ruined it for us. Service so bad I don't even recommend it for drinks

    Report
11. a

    astr

    San Francisco

    1 review

    4.0

    1 review

    Dined on November 12, 2022

    overall4food5service5ambience5

    Even though we had a reservation, the wait was an extra hour since they were backed up. Still a great experience if you’re lucky enough to find seating at the bar to kill the extra time.

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12. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    3.0

    1 review

    Dined on November 11, 2022

    overall3food5service1ambience4

    Server was very rude and pushy. Reminded us of the 90 minute table hold within 15 minutes of us sitting down. Would not let our table hold a conversation for more than 5 minutes without interrupting and seemingly forcing us to order more within the first 10 minutes in getting our drinks. Horrible service.

    Report
13. EM

    EMMANUELM

    Los Angeles

    1 review

    2.0

    1 review

    Dined on November 9, 2022

    overall2food4service1ambience3

    Service was not good. I waited for a long time for the waiter to come. Even thought food is good overall service and experience makes me not want to return

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 7, 2022

    overall5food4service5ambience5

    I liked more old menus

    Report
15. MA

    MihranA13

    Los Angeles

    1 review

    vip
    4.0

    1 review

    Dined on November 7, 2022

    overall4food5service4ambience4

    The food was great and the service was good. But it was very loud. Had to yell across the table.

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16. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    1.0

    1 review

    Dined on November 7, 2022

    overall1food5service1ambience4

    Started off with excessive crowding at the front door. Couldn’t tell if I was going to a restaurant or a club. Regardless, I dropped of my vehicle with valet and there was excellent valet. When greeted by the hostess, I was told they were aware of my reservation but had no seating available and was told I could hang out at the bar until further notice. At the bar, bar tenders were charismatic and extremely hospitable. After about a 30 minute wait after my reservation I was escorted to my table. Food was excellent. Highly recommend their truffle quesadilla their waygu crispy Tacos were also phenomenal. My waiter (who I will not mention)… was not really helpful and showed a lack of knowledge of selection options etc. Waiter was in-attentive and not engaging. I ordered the tomahawk and it was tough but tasty. Great size, plenty of food left over and that was after splitting it. Ordered Mac and cheese which was cold when it arrived at the table. Street corn had a kick but highly recommend. Great night out, great food…. Just poor customer service. I’d attribute the poor customer service to the fact gratuity is included in these meals. It got to a point after we ordered what we ordered I felt like the waiter lost interest and no longer cared about good service. Considering our tab was relatively expensive. Prior to placing any orders he was somewhat attentive but not exteremly hospitable. I’d go here again but only for the bar scene. Not for dinner or anything else. Don’t plan a dinner at this place with high expectations. After reading several other reviews it’s evident it’s a trend at this place with the waiters. Gratuity at this location leads to waiters being inattentive and slow.

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17. OT

    OpenTable Diner

    Exclusive

    1 review

    3.0

    1 review

    Dined on November 6, 2022

    overall3food3service1ambience4

    Over all the experience was really nice with the fire show the food was fun and our server really saved the night with his personality but walking in and greeting the host was the worst experience ever we were so excited to come for the first time and the host didn’t even say hello I had to greet her first she was super rude and told me to stand at the bar to wait for my table I explained that we don’t drink and she told me to wait outside she was super rude the entire time didn’t once look up at me or smile we waited over 40 minutes for a table and we’re sat next to a group of guys drinking and dancing the whole time we tried to enjoy dinner . The host should be the first step of service giving you a warm welcome instead we almost left we stood at the bar feeling super uncomfortable for so long the person who made our night better was our server with his bright personality and really caring for our needs but over all you really have to get new host or change their attitude they are not welcoming at all

    Report
18. OT

    OpenTable Diner

    Atlanta

    5 reviews

    5.0

    5 reviews

    Dined on November 5, 2022

    overall5food5service5ambience5

    LOVED THIS PLACE!!!

    Report
19. OD

    OzzyD

    Orange County

    8 reviews

    vip
    2.0

    8 reviews

    Dined on November 4, 2022

    overall2food1service3ambience4

    Stale chips... your cheap mexican restaurants have better service... low quality mix drinks... huge difference between AZ toca vs LA. LA is just trash... ordered short rib burger med rare, it was well done but i did not even bother to complain...

    Report
20. OT

    OpenTable Diner

    Los Angeles

    4 reviews

    2.0

    4 reviews

    Dined on November 3, 2022

    overall2food3service2ambience3

    Toca Madera is a restaurant is have been coming to for the past few years and the food has been consistent and bar has some good and unique favors that brought me back. However, recently there are a lot of things they do not disclose to you until you get the bill and it’s too late. They add a 20% gratuity and another 5% health insurance surcharge. Combine that with tax you are paying 35 percent more than the menu priced items. If I knew in advance I would never have ordered the $200 Wagyu steak that became almost $300. So not worth it!! They don’t give you advance notice on the menu or website and it is shocking when the bills arrives. The female blonde bartender has a huge attitude problem and anger management issue that ruins the vibe at hanging at the bar. A Simple casamigos margarita was $31 (almost $40 with fees) which is significantly more than other restaurants and bars in my experience. The michilada was reasonable, but the night cost us almost $1,000 for drinks and appetizers with 2 meals. We could have done a legitimate steakhouse for these prices. Lesson learned.

    Report
21. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on October 31, 2022

    overall5food5service5ambience5

    Bday dinner it was great

    Report
22. OT

    OpenTable Diner

    Miami

    31 reviews

    vip
    3.0

    31 reviews

    Dined on October 30, 2022

    overall3food3service3ambience5

    This was my first time dinning for brunch, I prefer dinner over brunch.

    Report
23. L

    Loveforfood

    Nashville

    44 reviews

    vip
    5.0

    44 reviews

    Dined on October 30, 2022

    overall5food5service3ambience5

    Forgot our salsa & guac & never came back to ask if I'd like another margarita! But good food. Good vibe!

    Report
24. RC

    RyanC

    Los Angeles

    7 reviews

    vip
    2.0

    7 reviews

    Dined on October 30, 2022

    overall2food3service2ambience2

    Service was horrible. Food was average and so overpriced. I was looking forward to this place with the DJ but it was so obnoxiously loud. So ridiculous and completely trash.

    Toca Madera - West HollywoodResponded on November 6, 2022We take the service and hospitality we provide to our customers very seriously. Would you be willing to share more about your experience with us, so we can address your concerns? Please feel free contact us at the restaurant.

    Report
25. CM

    CarlosM

    1 review

    4.0

    1 review

    Dined on October 30, 2022

    overall4food4service4ambience5

    The food is very good, although the portions are a bit small. Drinks were great. The only drawback is how dark it is, I had to use the flashlight on my phone to look at the menu and my food.

    Report
26. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on October 30, 2022

    overall1food4service1ambience3

    Horrible service. Took them 45 min to sit us down.

    Report
27. OT

    OpenTable Diner

    Los Angeles

    1 review

    1.0

    1 review

    Dined on October 29, 2022

    overall1food1service1ambience1

    I was turned away for being 13 mins late to my res. (understandable) but hostess refused to even allow me and my date to wait for the next available table. Simply a “nothing we can do” Even while this app had open spots for the exact time we were there and after. Hostess had a chip on her shoulder, not my fault, lose her.

    Report
28. DF

    DaunF

    1 review

    2.0

    1 review

    Dined on October 29, 2022

    overall2food3service1ambience3

    Food was good main issue was the service. Waiter kept disappearing for long periods of times. Table needed water refills mulitple times, drink orders and then check at end ofc. We were just constantly waiting too long for services the waiter/buser should be on top off. That dampered the experince for everyone.

    Toca Madera - West HollywoodResponded on November 6, 2022Thank you for visiting Toca Madera and taking the time to leave us a review. We apologize for how disappointed you were regarding the feeling you described. We appreciate you leaving specific feedback to help us improve. Please reach out to our team for any other concerns.

    Report
29. H

    Happy

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined on October 29, 2022

    overall4food5service2ambience5

    Our waiter was very inattentive and hardly checked on us. The restaurant was beautiful, great decor and really enjoyed the vibe

    Report
30. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on October 27, 2022

    overall5food5service5ambience5

    Our anniversary dinner was top tier!

    Report
31. JD

    JohnD

    1 review

    1.0

    1 review

    Dined on October 25, 2022

    overall1food3service1ambience4

    We had a reservation at 8:45 and wasn’t seated until over an hour later

    Report
32. R

    Rowie

    Los Angeles

    14 reviews

    vip
    5.0

    14 reviews

    Dined on October 25, 2022

    overall5food5service5ambience5

    We went on a Monday and this place is poppin’ like a Friday! The food is excellent, service is on point and the place is beautiful. The drink menu was extensive!

    Report
33. r

    robins

    Houston

    3 reviews

    5.0

    3 reviews

    Dined on October 23, 2022

    overall5food5service5ambience5

    My daughter said this was the best food she had in all of LA (tres leches French toast on the brunch menu)! We were seated immediately and while we had one main server, two other people were checking on us and helping us out also. They helped in suggesting entrees and drinks.

    Report
34. SB

    SandyB

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on October 23, 2022

    overall5food5service4ambience5

    Delicious food, great atmosphere, fantastic dining experience

    Report
35. B

    Beau

    Los Angeles

    8 reviews

    4.0

    8 reviews

    Dined on October 23, 2022

    overall4food4service3ambience3

    Very good food in tasty preparations, but protein execution was off across the board. Scallops and steak were a bit too rare and chicken was dry in the breast. Cocktails were the hit. Delicious, and from a creative and visually enthralling - though intimidatingly expansive - menu. The interior of the restaurant was very cool, even upstairs in the back didn't feel like we were relegated. It had a cool view over the rest of service. But, our 6:30 pm peace was totally over by about 7:05 pm when it became too loud to talk. The volume level of diners' conversation was driven by ootz-ootz-ootz house music at higher-than-background volume.

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36. OT

    OpenTable Diner

    Los Angeles

    1 review

    2.0

    1 review

    Dined on October 23, 2022

    overall2food5service1ambience5

    I HIGHLY RECOMMEND NOT GOING AT ALL. After reading the reviews I didn’t think this place was the worst. Every October I book a reservation hurts to say goodbye. I really loved this location but after my experience. I will not be returning back. Even though this location was meaningful between me and my husband. I can start off right away with the host/waitress. Didn’t want to help us out. Was acting like she was busy. Me and my partner waited about 10 minutes to be seated. Even though I made a reservation. But the way me and my partner were being looked and treated was not acceptable. The waitress that sat us down was giving the menu’s with attitude. I wasn’t going to argue. I was there to simply enjoy the time with my plus one. The waiter was so rude towards my husband. I really wanted to leave as soon as possible. They are racist. I HIGHLY RECOMMEND NOT GOING AT ALL.

    Report
37. N

    Nila

    1 review

    2.0

    1 review

    Dined on October 22, 2022

    overall2food2service2ambience4

    The rudest hostess! Food was ok and overpriced. Waiter was great though!

    Report
38. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on October 22, 2022

    overall2food2service3ambience2

    The hosts were rude and wouldn’t answer anything. Food was expensive for no reason. Drinks were good servers were great but get some new hosts.

    Report
39. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on October 21, 2022

    overall5food5service5ambience5

    💞💖💞💖 always the best

    Report
40. B

    Bmntnz20

    Palm Springs

    2 reviews

    4.0

    2 reviews

    Dined on October 21, 2022

    overall4food5service3ambience4

    Strawberry Tres Leches is just okay but over all, delicious food. Drinks are excellent! Service needs improvement -

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