Let me start by saying "I know it is a busy time on New Years Eve for restaurants, things come up & you need to be patient".The problem I have is when restaurants are greedy & inconsiderate of costumers time.
This particular business establishment I'm guessing it holds approximately 50-60 consumers comfortably. When we showed up for our reservation, I knew it was not looking good. There were about 30 people huddled around the bar area & blocking the entrance(fire hazard). When I was finally able to approach the counter,the workers were in a frenzy with multiple lists of names/numbers from Open Table & call ins. When I inquired about how long it would be,they said probably about 30 minutes. Ok, again, understandable it is New Years Eve. At that time some of us muzzled our way to the bar & got to talking to some of the others waiting for their table. I then started questioning the organization of this establishment. There were groups of 11, 9, 7, 6, & 8 that had the same time slot we did. Well, I am not a Sushi restaurant business owner,but it doesn't take much to figure out that that is impossible to achieve since a)Sushi is an art & it is a meal which takes time to prepare & serve and b)the restaurant can only hold so many customers at 1 time & it was obvious that the times were badly overlapping. 1 hour went by & I again inquired. They informed me they were working on it. 30 minutes went by (1-1/2 hours after our reservation) & nothing. At that time I approached the young lady at the desk & just plainly asked her if she had a time because the waiting time was not acceptable anymore.
She at that time took it upon herself to rudely walk away. So,that was it for me & my group.
We actually went down the sidewalk to JC's Mexican Restaurant & made the best of the situation who welcomed us with smiles. Not the way we really planned on spending 2 hours of our time on New Years Eve!
*couldn't really rate food..didn't eat there! based it on watching others for 1-1/2 hours