The Woolpack

The Woolpack reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Audrey

   Kent1 review

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely lovely staff and food excellent especially the lamb dish. The sausage dish could do with being a bit bigger but otherwise could not fault anything. The garlic bread starter has to be tried - just amazing.
   

   Is this helpful?

2. A

   Adam

   London1 review

   2.0

   Dined on March 30, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Slow service caused us to not get our pudding & we were askedd to leave for the next table. Booked for Mother's day. Was going to have 3 courses for 5 people. 40 min in & starter arrives. We were happy so no problem. Main course arrives. No problem. We had children so may not have been the quickest. We ordered pudding. Then we get told we had to eat it outside. At no point did we get told there was a window or had to vacate the table. We had no control over the service or how quick the kitchen was. Clearing tables was not the quickest & there was a big gap between starters & main. Evidently the window to have a table was too small for allowing the staff to fulfil there job to give tables time to eat. Why offer 3 courses if it is not possible to get the food to us in time? When we complained the response was they have a lot of tables. My retort was that we don't control the food coming out, how long it takes to clear tables or how long each table has. No apology which infuriated all of us. Happy Mother's Day!
   

   The WoolpackResponded on April 3, 2025

   Dear Adam, I understand that you have already been in touch with our Marketing Manager regarding your concerns. I sincerely apologise that your visit did not meet your expectations. If there is anything further we can do to address your concerns, please do not hesitate to contact us.
   

   Is this helpful?

3. l

   laura

   London11 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely lunch here. The location is perfect and the best fish and chips from a pub!
   

   The WoolpackResponded on April 3, 2025

   We appreciate the five stars! Thank you for rating us and have a great day.
   

   Is this helpful?

4. V

   Vanessa

   Kent4 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meal, good service. Definitely worth a visit.
   

   The WoolpackResponded on March 27, 2025

   We appreciate the lovely feedback. Thank you and have a great day!
   

   Is this helpful?

5. F

   Fraser VIP

   Kent8 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food, as always - if anything too much 😉Great service and lovely setting
   

   The WoolpackResponded on March 13, 2025

   We appreciate your kind feedback and thank you for taking the time to leave us a review. Please visit us again soon! Have a great day.
   

   Is this helpful?

6. M

   Mike

   Kent1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best Sunday roast I’ve had in ages. This pub and its 3 other sister pubs in Kent, are perhaps the very finest the county has to offer when it comes to family gastro pubs
   

   The WoolpackResponded on March 6, 2025

   Thank you for your review. We are happy to hear how much you enjoyed your visit to The Woolpack and that you also enjoy going to our other sites. We hope to see you again soon!
   

   Is this helpful?

7. D

   Del

   Kent1 review

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic pub, wonderful service and delicious food. Ribeye steak was fantastic
   

   The WoolpackResponded on February 26, 2025

   Thank you so much for taking the time to share this feedback. We are happy to hear that you have had a great experience with us and your comments have been passed on to the team. We hope to see you again, take care!
   

   Is this helpful?

8. P

   Paul

   London21 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, a wonderful lunch, accompanied with Gusbourne sparking wine from 5 miles down the road. Staff were friendly and attentive.
   

   The WoolpackResponded on February 22, 2025

   We appreciate your kind feedback and thank you for taking the time to leave us a review. Please visit us again soon! Have a great day.
   

   Is this helpful?

9. C

   Caroline

   London4 reviews

   3.0

   Dined on February 6, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   If I wasn’t a local, I wouldn’t return. Sadly we got completely forgotten about and neglected. No offer of dessert or hot drinks once our main had been served. Food is fine. Nothing exceptional but my expectations aren’t high. I just want rural pubs to keep going so will continue to come. I rate this pub usually and come here often but was disappointed last night.
   

   The WoolpackResponded on February 13, 2025

   Hello and thank you for taking the time to review us. We are concerned that we did not meet your expectations. Please contact us when you have the chance to discuss this further. Take care.
   

   Is this helpful?

10. J

    John

    Kent1 review

    3.0

    Dined on February 5, 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    The girls waiting on were friendly and a credit to the Woolpack The food seemed to take rather a long time before it arrived and our steaks, a medium and a rare were both a little overcooked and rather tough. A side order of flat mushroom consisted of one mushroom at £2.50. The side order of greens was perfectly adequate. The invoice arrived with the 'discretionary' tip already added on. A practice I dislike although the it could be taken off the bill on request. I doubt that I will go there again.
    

    The WoolpackResponded on February 13, 2025

    Hello and thank you for taking the time to review us. We are concerned that we did not meet your expectations. Please contact us when you have the chance to discuss this further. Take care.
    

    Is this helpful?