The Western Door Steakhouse-Seneca Allegany Resort & Casino
*PLEASE NOTE THAT NO ONE UNDER THE AGE OF 21 ALLOWED ON PROPERTY DURING THIS TIME
Peter is the greatest server. He always remembers our names even though we only go there one to times a year. He has a way about him that makes you feel very special. Of course the food was great. We had chorizo stuffed mushrooms, spinach salad with warm bacon dressing, 24 oz prime rib, 1 lb of king crab legs and seared scallops with potato pancakes with a cranberry relish and course a bottle of the local Bella Rosa wine
Good food and awesome wait staff been there every Sunday for the last 4
The service was very slow and very inattentive. For being at 50% capacity and having 2 people assigned to our table it is unacceptable that it takes 25 minutes to get a drink. Even a Pepsi took over 20 minutes. I was told my entire meal was gluten free so I ordered based on risotto being part of the meal. When my meal arrived it was served over pasta so it was remade. When I got my meal it was just shrimp on a plate. Very disappointing. I didn't say anything because every time Joe said he would be right back he was gone for a half hour.
The food was delicious. We always have the coconut shrimp tree as an appetizer. It is the best around.
The service was outstanding. Jennifer and Brianna were very attentive, fun and personable.
Looking forward to to our next dinner at the Allegany Western Door.
We celebrated my moms birthday excellent food excellent service thank you Amanda and Holly
Great Steaks done just the way you want. Seafood is delicious too.
Our waiter and waitress were amazing - food was great, the only thing I would of liked was different seating,
There were 3 of us for dinner.. the service was great and the food was awesome. I would not ha e changed a thing..
Sea scallops were overdone, black on the bottom. Sent them back and the new order was perfect. I’ll never understand why a chef would plate something that they wouldn’t eat. It seems like if the customer doesn’t notice then they got away with something. Besides from that, my wife’s shrimp scamp acceptable. At least the waiter offered complimentary deserts for us.
I wish this was better. My husband and I have been to the western door in Niagara falls and in buffalo multiple times. I feel like this is the worst out of the 3 locations. Service was slow, the waitress' assistant ended up taking out order , because the waitress was so far behind. The apps were the only part of our dinner that was not bland( if your going here , do yourself a favor, get the stuffed mushrooms). The desert was alright. Over all I don't think we would come back.
Great steaks and salads The service was very good and very friendly
The food is always very good but in this case overshadowed by the level of service. The level of service we received on Sunday Aug. 30th was not what we had come to expect. We have dined at this restaurant several times in the past with no issues, however, this was not the case this time. We had a party of three for a 6:30 PM reservation and were seated immediately. Off to a good start, or so we thought. We sat at the table for 20 minutes before anyone approached us, either to greet us or let us know someone would be with us shortly. The server simply left our rolls/utensils and never offered an apology for the delay. After another 30 minutes our waiter finally took our drink/beverage order. Drinks were delivered and our dinner order was taken at 7:30 PM. We ordered one salad and it took 30 minutes to be served. Our entrees were served at 8:30 PM, two hours after being seated. They were obviously short-staffed and mismanaged would be an understatement. A simple apology/acknowledgement would have made all the difference in our dining experience that night.
Our meal was outstanding! Servers and service were great and very friendly! Beautiful restaurant and quiet so my beautiful and I could hear each other talk.
The food was fantastic. Service was quick. Staff very friendly. We would recommend this place and revisit ourselves as well. Would like to see more complete meals vs. Ordering sides separately.
love this place. There is no better place to go for celebrations such as birthdays or anniversaries. It makes the evening even more special. The food is beyond delicious and the staff is very professional and great.
Steaks are excellent as well as anything you might choose to order
Great.. tool great covid precautions food was amazing service was great
We love Peter and his aides!! They do a superb job! Linda was at the desk and she was great. Got us an earlier reservation. The whole experience eating there is just that: an experience!! Down to the netted lemons for my lobster !! Adorable !
Attentive but un-obtrusive service, excellent raw-bar selections, kitchen is superb, and experience was very worth a return visit.
It was our first time at the Allegany restaurant. We enjoyed the food and ambiance. We will return...hopefully soon.
Our wait staff team was "triple sat" - which is a management issue. We asked for a wine list and waited at least 12 -15 minutes for our waitress to return to our table to take our wine order. She was very apologetic and our wine arrived promptly. Food was excellent and came out quite quickly. Our waitress was so busy - she really did not stop back to see if we needed anything until she came to clear plates and bring us our bill. Again, no reflection on her. With seating capacity down 50% (as I presume staffing is as well), management needs to be more aware of intervals between seating customers so that one wait team does not get "triple sat" as it happened this past Saturday.
Food quality was good but service was lackluster. Our server never came . We were taken care of by her assistant. She did a great job under the circumstances
The steak and sevice was great. Did not care for the asparagus it was too large and balsamic not a p walking. We took dessert home and it was great.
great food and staff and great expedience!!1 we will be back
Had crab legs, they were cold and not very tasty. The baked potato was cold and had black spots in it. Very disappointed - previously had very good experiences but not this time.
The steak was done perfectly. The crab was wonderful. My favorite was the Wedge Salad. It is a meal in itself. The only drawback was the baked potato. It did not taste as though it was baked that day. Very minor disappointment. Service was good, a little confusing as we had 2 waitresses and they did not seem sure who was taking which order. All in all, very pleasant meal and we will definitely do back!
Ordered Prime Rib Medium. got well done. It was more like a roast. Have Had Lobster at Niagara it was wonderful. it was very small at Allegheny not worth the price.. When commented to the waitress she just said OH an walked away. Only 6 other people were dining.
Steak meal was good, but steer away from pork loin, which was grilled and dry, covered with a cherry sauce. The menu prices would indicate an upscale restaurant, found the room atmosphere more like a diner without any ambiance. Noise bounces off the ceiling, most guests seated under the circular ceiling and kitchen noise added to the distraction. Unfortunately the scaled back table decor and limited staff to attend to all customers was noticed. Bread basket with scones, cornbread, & tasteless cheddar/green pepper rolls--bake some fresh bread! I was disappointed but other guest enjoyed their steak meal. Neighbor table needed to send their steak back and took forever for her to receive a replacement steak. Not what we expected for $125 for two adults with no liquor or desserts.
I made a reservation and arrived early. Was able to receive it right away. we had excellent service. Food was very good. Overall everything was good a little pricey. We needed a night out from not being able to with COVID-19. Didn’t mind little extra cost since we were not able to eat our in past weeks
With everything going on I wouldn’t have 2 people Serving the customers, if for some reason of someone came down with the virus now you have an extra person that might be infected, and it not just one person because you would have to see everyone those people were around
We both had the strip steak,cooked perfectly.The salad was fresh,crisp and good.Both our waitresses were awesome...We really enjoyed dinner.
Good food, good wine, good service. Would go back again. However order your steak a level under to get it right. Both ordered medium rare. I got mine medium rare, husband got it medium. I eat it either way. But I have ordered it medium and got it medium well than it is too done for me. It is easier to put back on the grill a minute than start from scratch.
We had a very nice time for our 16th wedding anniversary. The staff was amazing!! They gave us free dessert and they were very attentive.
Duh....wasnt even open....why djd you take the reservation.? POOR COMMUNICATION
Outstanding service and excellent food. Atmosphere is nice and quiet so you can have a great, romantic conversation with your spouse. Nice and airy with the windows. Staff very concerned that you are comfortable, service to your satisfaction, and food to your liking.
Quality, service, ambiance, all top notch. This is a 5 star restaurant. I had the prime rib and crab leg special and it was superb. The steak cut with a butter knife. My lady had the Caesar salad and lobster tail and the salad was huge and the lobster tail succulent. Amanda, our server was knowledgeable and very pleasant. I recommend Western Door to anyone. Worth the money.
Fantastic service and food. Enjoyed the entire experience. Our server Joe went out of his way to make us welcome.
Made reservations online and requested table near fireplace. They seated us right in front of fireplace ! Too bad it was broken - no flames - a little disappointing
Excellent service even though they were very busy due to other restaurants being closed and shortage of staff due to the weather.
Quality of food, as always was excellent.
The waiter Peter is the best. He is very kind and attentive to your needs. We always enjoy when he is there for us. The food is always top notch. Definetly worth the trip.
Really disappointed in the entire dining experience. From the time we arrrived service was extremely slow till we left 2.5 hours later. Went 25 minutes without any server coming to our table. Restaurant was not even busy. Multiple items ordered were out of stock. Had to send Lamb back, way overcooked then we were told out of Lamb. Strip steak with Oscar was cold. Never offered any coffee or desert as we felt being last patrons they just wanted us to leave..
but then took another 10 minutes to just check us out.
The Western Door Steakhouse-Seneca Allegany Resort & Casino is rated 4.5 stars by 120 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.