The West Town Inn

Commentaires sur le restaurant The West Town Inn de personnes qui y ont mangé. Selon des cotes récentes.

1. L

   Leigh

   Phoenix 3 commentaires

   1.0

   Y est allé le 7 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   We had poor service, we were told on account of training of young staff. A long wait for our order to be taken and a similarly slow delivery if our food. One meal was particularly bad, undercooked, had to be returned. Overall a very unsatisfactory experience.
   

   The West Town InnA répondu il y a 1 jour

   Thank you for your feedback . We re sorry to hear about your recent experience. We strive to provide excellent service and quality food , and its clear we fell short during your visit . your comments will be addressed with our team to ensure improvements are made . Kind regards, West Town Inn
   

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2. S

   Sue

   Londres3 commentaires

   5.0

   Y est allé le 30 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 5

   Lovely buzzy atmosphere, very busy. Service was affected by an IT glitch, but the delay was dealt with professionally and smoothly. Maxine is the ultimate landlady, eyes in the back of her head and manages to chat to everyone. Thank you
   

   The West Town InnA répondu le 6 avril 2025

   Dear Sue, Thank you for your wonderful review! We're delighted you enjoyed the atmosphere and appreciated our handling of the IT glitch. Maxine will be thrilled to hear your kind words. We look forward to welcoming you back soon.
   

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3. N

   Nicki

   Hampshire1 commentaire

   5.0

   Y est allé le 1 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I booked my table easily online. It was a lovely atmosphere, we were greeted by Nadia and Maxine, who showed us to our table in the sailing room. We ordered drinks and various classic meals from the menu. Plentiful and delicious hot food, at amazing value! We were all impressed! It’s a family and dog friendly pub! Great relaxed experience, thank you for making our day special, we will be back!
   

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4. L

   Leila

   Hertfordshire3 commentaires

   5.0

   Y est allé le 5 janvier 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Another fabulous roast at The West Town Inn on Hayling. Super service and food! Thank you from The Tambling’s
   

   The West Town InnA répondu le 25 janvier 2025

   Thank you so much for the wonderful review, the whole team appreciate your kinds words! It is our pleasure. Kind regards, West Town Inn
   

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5. B

   Ben

   Londres4 commentaires

   4.0

   Y est allé le 22 novembre 2024

   1. Cote globale 4
   2. Nourriture 3
   3. Service 3
   4. Ambiance 2

   Things did not get off to a great start on a few counts: 1 - The table had a QR code for menu and ordering at the table. But upon using this, the website did not respond. I went to the bar and raised this with a waitress and she said, "yes, sometimes we turn that off", which makes no sense. Why would you just turn that feature off? 2 - So I ordered drinks at the bar in person, and they did not materialise. I went back to the bar after 10-15 mins to query this, and I had to give my order again. I think there may have been a new-starter there, and we all have to learn somewhere, so I did not give them a hard time over this. 3 - The guy taking my food order asked if I wanted to run a tab, which I did as knew we'd order more drinks. But then a waitress said that they don't do tabs, there was some discussion and it was deemed I was not able to run a tab. That's pretty ridiculous to be honest, if you're voluntarily disabling the QR code self-service, then not allowing customers to run a tab, it's just causing customer inconvenience. After this, things picked up and our food orders were taken promptly, the food arrived in a reasonable time, and the food turned out to be pretty good. Putting aside the new starter matter - as it would be unfair to mark the place down due to a training item - the service re. the QR code self-service and not running a tab needs resolving, but other than that, this was a pretty good experience and all of us enjoyed our food and had a nice evening.
   

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6. P

   Pam

   Hampshire1 commentaire

   1.0

   Y est allé le 17 novembre 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 4

   Like eating a frozen tv dinner Potatoes were horrible - dry no flavour. Veg raw Gravy like dishwater
   

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7. M

   Mark

   Londres2 commentaires

   1.0

   Y est allé le 16 novembre 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Despite booking a table weeks ago, and having confirmed it the day before, we arrived to find that they had turned the dining area that we had booked into a private party room. They offered us an unsuitable alternative table to eat at so we left without dining there. If I could give them less than a one star rating I would do so.
   

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8. L

   Liz

   West Sussex1 commentaire

   3.0

   Y est allé le 27 octobre 2024

   1. Cote globale 3
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   Staff are generally good. The beef was great, as was the Yorkshire pud, potatoes and parsnip. The gravy was thin, carrots, peas and cauliflower were undercooked. I asked for lots of horseradish sauce and a tiny pot was bought to me. I asked for some more, but it didn’t materialise. Reasonable price.
   

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9. T

   Tim

   Londres1 commentaire

   5.0

   Y est allé le 29 septembre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   My wife and i booked a table in the sailing room for Sunday lunch for 4 people. We travelled from Hastings and our guests were from the New Forest. We had never been there before. The staff were kind, friendly and courteous. The food was excellent We enjoyed ourselves that much that we stayed for 4 hours. Thank you for your wonderful hospitality. Such a lovely venue. Would highly recommend.
   

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10. L

    Lesley

    Hampshire3 commentaires

    1.0

    Y est allé le 26 août 2024

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    As you are aware we had booked a table for 2 at 7pm Mon 26 Aug. This booking was confirmed. When we arrived we at 6.50pm we were informed last orders had already been called as they were closing early for the night. Night impressed.
    

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