The Waterlot - Fairmont Southampton

De reviews over The Waterlot - Fairmont Southampton van mensen die hier hebben gegeten. Gebaseerd op recente beoordeling.

1. J

   Jim

   Tampa / West-Ce10 recensies

   5.0

   1 dag geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Food and service impeccable. Always an amazing experience at the Waterloo.
   

   Is dit nuttig?

2. L

   Laura

   Baltimore / Mar1 recensie

   5.0

   1 dag geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   It has been 9 years since we dined at the Waterloo and we were not disappointed. The service, ambiance and food were all excellent. Our server, Patrick, helped u navigate the menu and made great suggestions. We will be back next time we come to Bermuda!
   

   Is dit nuttig?

3. S

   Sara

   Caraïben2 recensies

   2.0

   1 dag geleden gegeten

   1. Algeheel 2
   2. Eten 3
   3. Bediening 5
   4. Sfeer 3

   So I booked my table over 3 months ago and asked for a widow table then. When we got arrived we didn’t have a window table and the lady was very rude about moving us said she didn’t have any window tables! And really didn’t want to accommodate us even though the restaurant wasn’t busy and it was 6pm. Luckily we had the best server ever and he moved us to a window table he provided us with excellent service.
   

   Is dit nuttig?

4. B

   Bob vip

   Greater Boston3 recensies

   5.0

   4 dagen geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Excellent service, great food and ambiance. Fantastic bar drinks and friendly, warm atmosphere.
   

   The Waterlot - Fairmont SouthamptonReageerde 2 dagen geleden

   Dear Bob, Thank you so much for your wonderful review! We're absolutely delighted that you enjoyed your experience with us. It means the world to hear that you appreciated our service, food, and ambiance. Our bar team will be thrilled to know you found their drinks fantastic! Creating that friendly, warm atmosphere is something we strive for every day, and it's rewarding to know it made an impression on you. We're particularly pleased that you found our food excellent and our service impeccable. These are areas where our team puts in tremendous effort, and your recognition is greatly appreciated. We look forward to welcoming you back soon for another memorable visit! Warmest regards, The Waterlot Team
   

   Is dit nuttig?

5. H

   Helen

   New York City7 recensies

   2.0

   4 dagen geleden gegeten

   1. Algeheel 2
   2. Eten 2
   3. Bediening 3
   4. Sfeer 3

   We took this opportunity to go to Waterlot for my birthday since their re-opening. Although our waitress was pleasant, she missed the mark. 1) We had to ask for bread. 2) We noticed other patrons were given sorbet between courses to clear the palate, this was not offered to us. Was told sometimes they offer it but if we want it, we can have it. At this point, our main course was already served. The Maitre’D/manager came to our table and told us, the patrons that had sorbet had order it ahead of time. I find that questionable. Either you offer it or you don’t. We noticed all the other tables around us had sorbet. 3) Lastly, was not given the option of flavor of ice cream for my sticky toffee pudding. We are booked to go back May 7th for another special occasion with hopes that we have better experience.
   

   The Waterlot - Fairmont SouthamptonReageerde 2 dagen geleden

   Dear Helen, Thank you for taking the time to share your feedback about your birthday celebration. . First, please accept our sincere apologies. I appreciate your detailed observations, which help us identify specific areas for improvement: Regarding the bread service, this should have been automatic and prompt - we've addressed this oversight with our service team. The palate cleanser service seems to have created confusion. To clarify our policy: sorbet between courses is something that requires pre-ordering or we serve it to fill a gap in food delays. We're genuinely grateful that you've chosen to give us another opportunity on May 7th; there will be sorbet. As a gesture of appreciation, we'd like to offer a complimentary dessert for your party. Warmest Regards The Waterlot Team
   

   Is dit nuttig?

6. B

   Barbara

   New York City9 recensies

   5.0

   Gegeten op 27 april 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   We had a wonderful time as always. From the moment we walked Tasha and staff making us feel so welcomed, To our outstanding waiter Raga recommending the most amazing food, how he always knows what we are looking for, amazing. To Barry Cohen to always making things move so smoothly and helping when you think no one is watching but still making time to go to table to table to say hello to all. The staff is impeccable! The food is top notch, the atmosphere is warm and welcoming--you need nothing more! You HAVE to go! . Till next time Barbara and Richard Calame
   

   Is dit nuttig?

7. A

   Arianne vip

   Caraïben5 recensies

   5.0

   Gegeten op 26 april 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 4

   Food and atmosphere was so good only took one picture, we will be back to enjoy that same experience again
   

   The Waterlot - Fairmont SouthamptonReageerde 6 dagen geleden

   Thank you for your wonderful review, Arianne! We're thrilled to hear that you enjoyed both the food and atmosphere so much that you were fully immersed in the experience. It's the highest compliment when our guests are too busy enjoying themselves to take photos! We look forward to welcoming you back soon to create more memorable moments. Your support means everything to us, and we can't wait to serve you again. Warmest Regards, The Waterlot Team
   

   Is dit nuttig?

8. R

   Rhianna

   Caraïben1 recensie

   5.0

   Gegeten op 26 april 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Our Waitress was amazing, she injured her foot but made sure to exceed our needs! We told it was our first time and she made sure the steak was made to our liking! (Sorry my memory is bad with names)
   

   The Waterlot - Fairmont SouthamptonGereageerd op 27 april 2025

   Dear Rhianna, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Teeka provided such exceptional service during your first visit, especially while working through an injury. Her dedication to ensuring your steaks were prepared exactly to your liking exemplifies the level of care we strive to provide to all our guests. Please don't worry about the name confusion - we're just happy that Teeka's service left such a positive impression! We'll be sure to recognize her outstanding commitment to guest satisfaction despite her foot injury. We truly appreciate your kind words and hope to welcome you back again soon for another memorable dining experience. Warm Regards, The Waterlot Team
   

   Is dit nuttig?

9. M

   Muriel

   Greater Boston1 recensie

   5.0

   Gegeten op 26 april 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Where do I begin to tell you how special The Waterlot is? From thr moment we walked in and were so warmly greeted by Tasha, Millie and Lakeela (?sp) we knew we were in for a one of a kind experience. We had been told to request Raggar for our waiter and they put us at a wonderful table with comfy seats and a great view of all the goings on. Raggar welcomed us with the biggest smile and such personality--we felt immediately at home. We've been to the Waterlot several times before and it continued to exceed our expectations. From the onion soup to table side Caesar salad to our filets,truffle mac and cheese and finally the chocolate indulgence to finish our meal every bite was delicious! We needed a ride back to our hotel and they took care of that too everything was seamless and we even got hugs on our way out! The staff is impeccable! The food is top notch, the atmosphere is warm and welcoming--you need nothing more! You HAVE to go! I also can't forget to mention our waitress on Thursday night---Alisa--what a special person; she's going places Finally, the team couldn't be what it is without its leader Barry--thank you all for making my birthday so memorable Muriel and Kathy Campbell
   

   The Waterlot - Fairmont SouthamptonGereageerd op 27 april 2025

   Dear Muriel and Kathy, Thank you for your glowing review of The Waterlot! We're absolutely delighted your birthday celebration was so memorable. It's wonderful to hear how our team made you feel special from the moment you arrived. Tusha, Millie, and Lakila will be thrilled to know their warm welcome set the perfect tone for your evening. And Ragger's personality and service clearly made the impression we strive for with every guest. Obliviously, we are thrilled you loved the food! I'll personally share your kind words with Alisa from your Thursday visit, and with Barry, whose leadership you so thoughtfully acknowledged. The hugs goodbye show what we value most—treating our guests like family. We can't wait to welcome you back for your next special occasion! Warmly The Waterlot Team
   

   Is dit nuttig?

10. B

    Ben vip

    Londen2 recensies

    3.0

    Gegeten op 25 april 2025

    1. Algeheel 3
    2. Eten 3
    3. Bediening 3
    4. Sfeer 3

    Our attendant, Tika, stood out among the wait staff.
    

    Is dit nuttig?