The Waterlot - Fairmont Southampton

Le recensioni di The Waterlot - Fairmont Southampton delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. B

   Bob VIP

   Greater Boston3 recensioni

   5.0

   Visitato 3 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Excellent service, great food and ambiance. Fantastic bar drinks and friendly, warm atmosphere.
   

   The Waterlot - Fairmont SouthamptonHa risposto 1 giorno fa

   Dear Bob, Thank you so much for your wonderful review! We're absolutely delighted that you enjoyed your experience with us. It means the world to hear that you appreciated our service, food, and ambiance. Our bar team will be thrilled to know you found their drinks fantastic! Creating that friendly, warm atmosphere is something we strive for every day, and it's rewarding to know it made an impression on you. We're particularly pleased that you found our food excellent and our service impeccable. These are areas where our team puts in tremendous effort, and your recognition is greatly appreciated. We look forward to welcoming you back soon for another memorable visit! Warmest regards, The Waterlot Team
   

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2. H

   Helen

   New York7 recensioni

   2.0

   Visitato 3 giorni fa

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 3
   4. Atmosfera 3

   We took this opportunity to go to Waterlot for my birthday since their re-opening. Although our waitress was pleasant, she missed the mark. 1) We had to ask for bread. 2) We noticed other patrons were given sorbet between courses to clear the palate, this was not offered to us. Was told sometimes they offer it but if we want it, we can have it. At this point, our main course was already served. The Maitre’D/manager came to our table and told us, the patrons that had sorbet had order it ahead of time. I find that questionable. Either you offer it or you don’t. We noticed all the other tables around us had sorbet. 3) Lastly, was not given the option of flavor of ice cream for my sticky toffee pudding. We are booked to go back May 7th for another special occasion with hopes that we have better experience.
   

   The Waterlot - Fairmont SouthamptonHa risposto 1 giorno fa

   Dear Helen, Thank you for taking the time to share your feedback about your birthday celebration. . First, please accept our sincere apologies. I appreciate your detailed observations, which help us identify specific areas for improvement: Regarding the bread service, this should have been automatic and prompt - we've addressed this oversight with our service team. The palate cleanser service seems to have created confusion. To clarify our policy: sorbet between courses is something that requires pre-ordering or we serve it to fill a gap in food delays. We're genuinely grateful that you've chosen to give us another opportunity on May 7th; there will be sorbet. As a gesture of appreciation, we'd like to offer a complimentary dessert for your party. Warmest Regards The Waterlot Team
   

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3. A

   Arianne VIP

   Caraibi5 recensioni

   5.0

   Visitato il giorno 26 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   Food and atmosphere was so good only took one picture, we will be back to enjoy that same experience again
   

   The Waterlot - Fairmont SouthamptonHa risposto 5 giorni fa

   Thank you for your wonderful review, Arianne! We're thrilled to hear that you enjoyed both the food and atmosphere so much that you were fully immersed in the experience. It's the highest compliment when our guests are too busy enjoying themselves to take photos! We look forward to welcoming you back soon to create more memorable moments. Your support means everything to us, and we can't wait to serve you again. Warmest Regards, The Waterlot Team
   

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4. R

   Rhianna

   Caraibi1 recensione

   5.0

   Visitato il giorno 26 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Our Waitress was amazing, she injured her foot but made sure to exceed our needs! We told it was our first time and she made sure the steak was made to our liking! (Sorry my memory is bad with names)
   

   The Waterlot - Fairmont SouthamptonHa risposto 7 giorni fa

   Dear Rhianna, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Teeka provided such exceptional service during your first visit, especially while working through an injury. Her dedication to ensuring your steaks were prepared exactly to your liking exemplifies the level of care we strive to provide to all our guests. Please don't worry about the name confusion - we're just happy that Teeka's service left such a positive impression! We'll be sure to recognize her outstanding commitment to guest satisfaction despite her foot injury. We truly appreciate your kind words and hope to welcome you back again soon for another memorable dining experience. Warm Regards, The Waterlot Team
   

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5. M

   Muriel

   Greater Boston1 recensione

   5.0

   Visitato il giorno 26 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Where do I begin to tell you how special The Waterlot is? From thr moment we walked in and were so warmly greeted by Tasha, Millie and Lakeela (?sp) we knew we were in for a one of a kind experience. We had been told to request Raggar for our waiter and they put us at a wonderful table with comfy seats and a great view of all the goings on. Raggar welcomed us with the biggest smile and such personality--we felt immediately at home. We've been to the Waterlot several times before and it continued to exceed our expectations. From the onion soup to table side Caesar salad to our filets,truffle mac and cheese and finally the chocolate indulgence to finish our meal every bite was delicious! We needed a ride back to our hotel and they took care of that too everything was seamless and we even got hugs on our way out! The staff is impeccable! The food is top notch, the atmosphere is warm and welcoming--you need nothing more! You HAVE to go! I also can't forget to mention our waitress on Thursday night---Alisa--what a special person; she's going places Finally, the team couldn't be what it is without its leader Barry--thank you all for making my birthday so memorable Muriel and Kathy Campbell
   

   The Waterlot - Fairmont SouthamptonHa risposto 7 giorni fa

   Dear Muriel and Kathy, Thank you for your glowing review of The Waterlot! We're absolutely delighted your birthday celebration was so memorable. It's wonderful to hear how our team made you feel special from the moment you arrived. Tusha, Millie, and Lakila will be thrilled to know their warm welcome set the perfect tone for your evening. And Ragger's personality and service clearly made the impression we strive for with every guest. Obliviously, we are thrilled you loved the food! I'll personally share your kind words with Alisa from your Thursday visit, and with Barry, whose leadership you so thoughtfully acknowledged. The hugs goodbye show what we value most—treating our guests like family. We can't wait to welcome you back for your next special occasion! Warmly The Waterlot Team
   

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6. B

   Ben VIP

   Londra2 recensioni

   3.0

   Visitato il giorno 25 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 3

   Our attendant, Tika, stood out among the wait staff.
   

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7. E

   Ed

   New York15 recensioni

   5.0

   Visitato il giorno 24 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   One of my favorite restaurants in the entire world! The food was spectacular, the service was outstanding and the restaurant is beautiful. Menu choices were awesome and the presentation was breathtaking. We spent 3 hours there and were never rushed. Can't miss this place if you are in Bermuda. I can’t say enough about this restaurant and will go back! Thanks to the entire staff for one of the most memorable and wonderful nights!
   

   The Waterlot - Fairmont SouthamptonHa risposto 7 giorni fa

   Dear Ed, Thank you for your wonderful review and for making us part of your Bermuda experience! We're absolutely thrilled that your visit on April 24th lived up to your expectations after 21 years. What an honor to hear you consider us one of your favorite restaurants in the entire world! Your kind words about our food, service, and atmosphere mean everything to us. It's guests like you who make what we do worthwhile, and we're grateful you took the time to share your experience. We look forward to welcoming you back on your next visit to Bermuda. Until then, thank you again for your support and for trusting us with your dining experience after so many years. Warm Regards, The Waterlot Team
   

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8. R

   Robert VIP

   Washington DC39 recensioni

   5.0

   Visitato il giorno 23 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Best fine dining in Bermuda. Newly renovated, but the classic old charm remains. We ordered the filet mignon and it was better than any fine dining steak we have in Washington, DC. Service is professional and attentive. Views of the bay add to the charm. This spot is a must for anyone visiting Bermuda.
   

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9. G

   Gerald

   Philadelphia4 recensioni

   5.0

   Visitato il giorno 18 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Meal and service was absolutely amazing. I highly recommend
   

   The Waterlot - Fairmont SouthamptonRisposta inviata il giorno 19 aprile 2025

   Dear David, Thank you for your wonderful 5-star review! We're absolutely delighted that you enjoyed both your meal and the service during your visit. It's feedback like yours that makes what we do worthwhile. We strive to create memorable dining experiences for our guests, and we're thrilled we could deliver that for you. We hope to welcome you back again soon for another amazing experience! Warmest Regards, The Waterlot Team
   

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10. S

    Simon

    Caraibi1 recensione

    3.0

    Visitato il giorno 17 aprile 2025

    1. Complessivo 3
    2. Cibo 4
    3. Servizio 2
    4. Atmosfera 4

    Pro’s - probably the best food you will find on the island, in an historic waterfront location and with an impressive wine list. Cons - our ordering a bottle of white with the fish course and a bottle of red with the steaks seemed to totally confuse the wait staff, made more complicated by them serving both courses ridiculously quickly so the wine waiter could not get to us in time and both wines arrived half way through the courses. We felt extremely rushed through the food, but there was clearly no reason for it, as they had no subsequent sitting - just a lack of thought / coordination. This is billed as a fine dining experience and the food, wine, cost levels certainly support that - but pairing great food with excellent wine is what it’s all about and that seemed a real challenge. Oddly there were a lot of staff doing very little - old fashioned greeters and hosts coming to your table etc, but this is a place with $1500 bottles of wine on the wine list that doesn't get the basics of serving the right wine with the right course or even how much wine to pour into a glass. Disappointing as both the food and wine were excellent.
    

    The Waterlot - Fairmont SouthamptonRisposta inviata il giorno 18 aprile 2025

    Dear Simon, Thank you for taking the time to share your detailed feedback about your recent dining experience with us. We truly appreciate your candid assessment. We're delighted that you enjoyed our cuisine, which we pride ourselves on as being among the finest available on the island. However, I sincerely apologize for the service shortcomings you experienced. The rushed timing of your courses and the confusion regarding your wine service are completely unacceptable for an establishment of our caliber. We value your patronage and would welcome the opportunity to demonstrate that we can match our excellent food and wine with equally excellent service. Should you choose to dine with us again, please reach out to me directly so I can personally oversee your reservation. Sincerely Barry
    

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