The Waterlot - Fairmont Southampton

The Waterlot - Fairmont Southampton 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. J

   Jim

   Tampa10則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Food and service impeccable. Always an amazing experience at the Waterloo.
   

   The Waterlot - Fairmont Southampton已在2天前回覆

   Dear Jim, Thank you for your wonderful review of The Waterlot! We're delighted to hear that both our food and service were impeccable during your visit. It means a lot to us that you consistently have amazing experiences at our restaurant. We strive to maintain the highest standards in both cuisine and hospitality, and feedback like yours lets us know we're succeeding. We've shared your kind words with our entire team, who are always working hard to create memorable dining experiences. We look forward to welcoming you back soon for another impeccable visit! Warmest Regards, The Waterlot Team
   

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2. L

   Laura

   Baltimore1則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   It has been 9 years since we dined at the Waterloo and we were not disappointed. The service, ambiance and food were all excellent. Our server, Patrick, helped u navigate the menu and made great suggestions. We will be back next time we come to Bermuda!
   

   The Waterlot - Fairmont Southampton已在2天前回覆

   Dear Laura, Thank you for taking the time to share your wonderful experience with us at the Waterloo! We're thrilled that even after 9 years, we were able to meet your expectations and provide you with an excellent dining experience. It's particularly gratifying to hear that you enjoyed all aspects of your visit - from the service to the ambiance and food. I'll be sure to pass along your kind words to Patrick, who will be delighted to know that his menu guidance and suggestions enhanced your meal. We're honored that you plan to visit us again on your next trip to Bermuda. We look forward to welcoming you back and creating more memorable dining experiences for you. Warmest Regards, The Waterloo Team
   

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3. S

   Sara

   Caribbean2則評論

   2.0

   在3天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 5
   4. 氛圍 3

   So I booked my table over 3 months ago and asked for a widow table then. When we got arrived we didn’t have a window table and the lady was very rude about moving us said she didn’t have any window tables! And really didn’t want to accommodate us even though the restaurant wasn’t busy and it was 6pm. Luckily we had the best server ever and he moved us to a window table he provided us with excellent service.
   

   The Waterlot - Fairmont Southampton已在2天前回覆

   Dear Sara, Thank you for taking the time to share your recent experience with us. I sincerely apologize for the disappointing start to your evening., I'm grateful that our server was able to step in and find you a window table as requested. While I'm delighted he provided excellent service throughout your meal, this doesn't excuse the initial interaction you experienced. We would like to hear your feedback on the food as well. Rest assured, we will be addressing this service inconsistency with our host team to ensure advance reservations and special requests are properly honored. We value your patronage and would love the opportunity to welcome you back for a seamless experience from start to finish. Warmest Regards The Waterlot Team
   

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4. H

   Heather

   Caribbean1則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   An exquisite meal. The staff were, without exception, professional, friendly and helpful. The ambiance was stunning. It all made for an exceptional evening!
   

   The Waterlot - Fairmont Southampton已在1天前回覆

   Dear Heather, Thank you for taking the time to share your lovely feedback with us! We're absolutely delighted that you enjoyed an exceptional evening at the Waterlot. It means the world to hear that our staff provided professional, friendly, and helpful service throughout your visit. We take great pride in our team and will certainly pass along your kind words to them. We put a lot of care into creating a beautiful atmosphere, and it's wonderful to know that you found the ambiance stunning. Your glowing review truly makes our day, and we hope to welcome you back for another exquisite dining experience soon! Warmest Regards, The Waterlot Team
   

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5. B

   BEVERLY

   Charleston7則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   This is the premier dining experiance (and view) and should be treasured for special occassions. Everything about it is top notch (including the pricing), but you are treated like royality. Highly recommended for a special treat!
   

   The Waterlot - Fairmont Southampton已在今天回覆

   Dear Beverly, Thank you for your wonderful review! We're absolutely delighted that your return visit lived up to your memories from 1990. It's particularly special to hear that we could help make your 10th anniversary celebration memorable for both couples. We pride ourselves on delivering a premier dining experience combined with our spectacular views, and we're thrilled you found everything to be "top notch." Our team works hard to ensure every guest feels like royalty during their visit, especially for special occasions like yours. Your recommendation means the world to us, and we're grateful you chose to celebrate such an important milestone at the Waterlot. We look forward to welcoming you back for future special occasions! Warmest Regards, The Waterlot Team
   

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6. B

   Bob VIP

   大波士顿3則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent service, great food and ambiance. Fantastic bar drinks and friendly, warm atmosphere.
   

   The Waterlot - Fairmont Southampton已在4天前回覆

   Dear Bob, Thank you so much for your wonderful review! We're absolutely delighted that you enjoyed your experience with us. It means the world to hear that you appreciated our service, food, and ambiance. Our bar team will be thrilled to know you found their drinks fantastic! Creating that friendly, warm atmosphere is something we strive for every day, and it's rewarding to know it made an impression on you. We're particularly pleased that you found our food excellent and our service impeccable. These are areas where our team puts in tremendous effort, and your recognition is greatly appreciated. We look forward to welcoming you back soon for another memorable visit! Warmest regards, The Waterlot Team
   

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7. H

   Helen

   New York City7則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   We took this opportunity to go to Waterlot for my birthday since their re-opening. Although our waitress was pleasant, she missed the mark. 1) We had to ask for bread. 2) We noticed other patrons were given sorbet between courses to clear the palate, this was not offered to us. Was told sometimes they offer it but if we want it, we can have it. At this point, our main course was already served. The Maitre’D/manager came to our table and told us, the patrons that had sorbet had order it ahead of time. I find that questionable. Either you offer it or you don’t. We noticed all the other tables around us had sorbet. 3) Lastly, was not given the option of flavor of ice cream for my sticky toffee pudding. We are booked to go back May 7th for another special occasion with hopes that we have better experience.
   

   The Waterlot - Fairmont Southampton已在4天前回覆

   Dear Helen, Thank you for taking the time to share your feedback about your birthday celebration. . First, please accept our sincere apologies. I appreciate your detailed observations, which help us identify specific areas for improvement: Regarding the bread service, this should have been automatic and prompt - we've addressed this oversight with our service team. The palate cleanser service seems to have created confusion. To clarify our policy: sorbet between courses is something that requires pre-ordering or we serve it to fill a gap in food delays. We're genuinely grateful that you've chosen to give us another opportunity on May 7th; there will be sorbet. As a gesture of appreciation, we'd like to offer a complimentary dessert for your party. Warmest Regards The Waterlot Team
   

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8. B

   Barbara

   New York City9則評論

   5.0

   在2025年4月27日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had a wonderful time as always. From the moment we walked Tasha and staff making us feel so welcomed, To our outstanding waiter Raga recommending the most amazing food, how he always knows what we are looking for, amazing. To Barry Cohen to always making things move so smoothly and helping when you think no one is watching but still making time to go to table to table to say hello to all. The staff is impeccable! The food is top notch, the atmosphere is warm and welcoming--you need nothing more! You HAVE to go! . Till next time Barbara and Richard Calame
   

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9. A

   Arianne VIP

   Caribbean5則評論

   5.0

   在2025年4月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Food and atmosphere was so good only took one picture, we will be back to enjoy that same experience again
   

   The Waterlot - Fairmont Southampton已於2025年4月29日​回覆

   Thank you for your wonderful review, Arianne! We're thrilled to hear that you enjoyed both the food and atmosphere so much that you were fully immersed in the experience. It's the highest compliment when our guests are too busy enjoying themselves to take photos! We look forward to welcoming you back soon to create more memorable moments. Your support means everything to us, and we can't wait to serve you again. Warmest Regards, The Waterlot Team
   

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10. R

    Rhianna

    Caribbean1則評論

    5.0

    在2025年4月26日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Our Waitress was amazing, she injured her foot but made sure to exceed our needs! We told it was our first time and she made sure the steak was made to our liking! (Sorry my memory is bad with names)
    

    The Waterlot - Fairmont Southampton已於2025年4月27日​回覆

    Dear Rhianna, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Teeka provided such exceptional service during your first visit, especially while working through an injury. Her dedication to ensuring your steaks were prepared exactly to your liking exemplifies the level of care we strive to provide to all our guests. Please don't worry about the name confusion - we're just happy that Teeka's service left such a positive impression! We'll be sure to recognize her outstanding commitment to guest satisfaction despite her foot injury. We truly appreciate your kind words and hope to welcome you back again soon for another memorable dining experience. Warm Regards, The Waterlot Team
    

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