The Waterlot - Fairmont Southampton

The Waterlot - Fairmont Southampton reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. I

   Ian

   Greater Boston3 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The service was friendly and efficient. But the food was mediocre. The “Bernaise” sauce didn’t have even the slightest hint of traragon and the lamb rack “red wine jus” was tasteless and watery. The asparagus was more suited to going into a wood chipper than being served on a plate! Spinach was not at all eatable….. Music was inappropriate for an up market restaurant. Overall, bordering one star. We won’;t be back, sorry……
   

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2. S

   Sasha VIP

   Caribbean10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team went out of their way to make our anniversary celebration memorable! Top notch!
   

   The Waterlot - Fairmont SouthamptonResponded today

   # Response to Sasha's Review Dear Sasha, Thank you so much for your wonderful review! We're absolutely thrilled that we could make your anniversary celebration a memorable one. Creating special moments for occasions like yours is exactly what drives our team. We take great pride in providing top-notch service, and it's incredibly rewarding to hear that our extra efforts were noticed and appreciated. Your kind words mean the world to us and will be shared with the entire team. We hope to welcome you back for your next celebration or whenever you'd like to visit us again! Warmest regards, The Waterlott Team
   

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3. H

   Helen

   New York City8 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our experience at Waterlot Inn was much better this time.
   

   The Waterlot - Fairmont SouthamptonResponded today

   Thank you very much for your feedback it was a pleasure to have you return.
   

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4. J

   Jim

   Tampa10 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service impeccable. Always an amazing experience at the Waterloo.
   

   The Waterlot - Fairmont SouthamptonResponded 4 days ago

   Dear Jim, Thank you for your wonderful review of The Waterlot! We're delighted to hear that both our food and service were impeccable during your visit. It means a lot to us that you consistently have amazing experiences at our restaurant. We strive to maintain the highest standards in both cuisine and hospitality, and feedback like yours lets us know we're succeeding. We've shared your kind words with our entire team, who are always working hard to create memorable dining experiences. We look forward to welcoming you back soon for another impeccable visit! Warmest Regards, The Waterlot Team
   

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5. L

   Laura

   Baltimore1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It has been 9 years since we dined at the Waterloo and we were not disappointed. The service, ambiance and food were all excellent. Our server, Patrick, helped u navigate the menu and made great suggestions. We will be back next time we come to Bermuda!
   

   The Waterlot - Fairmont SouthamptonResponded 4 days ago

   Dear Laura, Thank you for taking the time to share your wonderful experience with us at the Waterloo! We're thrilled that even after 9 years, we were able to meet your expectations and provide you with an excellent dining experience. It's particularly gratifying to hear that you enjoyed all aspects of your visit - from the service to the ambiance and food. I'll be sure to pass along your kind words to Patrick, who will be delighted to know that his menu guidance and suggestions enhanced your meal. We're honored that you plan to visit us again on your next trip to Bermuda. We look forward to welcoming you back and creating more memorable dining experiences for you. Warmest Regards, The Waterloo Team
   

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6. S

   Sara

   Caribbean2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 3

   So I booked my table over 3 months ago and asked for a widow table then. When we got arrived we didn’t have a window table and the lady was very rude about moving us said she didn’t have any window tables! And really didn’t want to accommodate us even though the restaurant wasn’t busy and it was 6pm. Luckily we had the best server ever and he moved us to a window table he provided us with excellent service.
   

   The Waterlot - Fairmont SouthamptonResponded 4 days ago

   Dear Sara, Thank you for taking the time to share your recent experience with us. I sincerely apologize for the disappointing start to your evening., I'm grateful that our server was able to step in and find you a window table as requested. While I'm delighted he provided excellent service throughout your meal, this doesn't excuse the initial interaction you experienced. We would like to hear your feedback on the food as well. Rest assured, we will be addressing this service inconsistency with our host team to ensure advance reservations and special requests are properly honored. We value your patronage and would love the opportunity to welcome you back for a seamless experience from start to finish. Warmest Regards The Waterlot Team
   

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7. H

   Heather

   Caribbean1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An exquisite meal. The staff were, without exception, professional, friendly and helpful. The ambiance was stunning. It all made for an exceptional evening!
   

   The Waterlot - Fairmont SouthamptonResponded 3 days ago

   Dear Heather, Thank you for taking the time to share your lovely feedback with us! We're absolutely delighted that you enjoyed an exceptional evening at the Waterlot. It means the world to hear that our staff provided professional, friendly, and helpful service throughout your visit. We take great pride in our team and will certainly pass along your kind words to them. We put a lot of care into creating a beautiful atmosphere, and it's wonderful to know that you found the ambiance stunning. Your glowing review truly makes our day, and we hope to welcome you back for another exquisite dining experience soon! Warmest Regards, The Waterlot Team
   

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8. B

   BEVERLY

   Charleston7 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the premier dining experiance (and view) and should be treasured for special occassions. Everything about it is top notch (including the pricing), but you are treated like royality. Highly recommended for a special treat!
   

   The Waterlot - Fairmont SouthamptonResponded 2 days ago

   Dear Beverly, Thank you for your wonderful review! We're absolutely delighted that your return visit lived up to your memories from 1990. It's particularly special to hear that we could help make your 10th anniversary celebration memorable for both couples. We pride ourselves on delivering a premier dining experience combined with our spectacular views, and we're thrilled you found everything to be "top notch." Our team works hard to ensure every guest feels like royalty during their visit, especially for special occasions like yours. Your recommendation means the world to us, and we're grateful you chose to celebrate such an important milestone at the Waterlot. We look forward to welcoming you back for future special occasions! Warmest Regards, The Waterlot Team
   

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9. B

   Bob VIP

   Greater Boston3 reviews

   5.0

   Dined on May 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, great food and ambiance. Fantastic bar drinks and friendly, warm atmosphere.
   

   The Waterlot - Fairmont SouthamptonResponded 6 days ago

   Dear Bob, Thank you so much for your wonderful review! We're absolutely delighted that you enjoyed your experience with us. It means the world to hear that you appreciated our service, food, and ambiance. Our bar team will be thrilled to know you found their drinks fantastic! Creating that friendly, warm atmosphere is something we strive for every day, and it's rewarding to know it made an impression on you. We're particularly pleased that you found our food excellent and our service impeccable. These are areas where our team puts in tremendous effort, and your recognition is greatly appreciated. We look forward to welcoming you back soon for another memorable visit! Warmest regards, The Waterlot Team
   

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10. H

    Helen

    New York City8 reviews

    2.0

    Dined on May 1, 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    We took this opportunity to go to Waterlot for my birthday since their re-opening. Although our waitress was pleasant, she missed the mark. 1) We had to ask for bread. 2) We noticed other patrons were given sorbet between courses to clear the palate, this was not offered to us. Was told sometimes they offer it but if we want it, we can have it. At this point, our main course was already served. The Maitre’D/manager came to our table and told us, the patrons that had sorbet had order it ahead of time. I find that questionable. Either you offer it or you don’t. We noticed all the other tables around us had sorbet. 3) Lastly, was not given the option of flavor of ice cream for my sticky toffee pudding. We are booked to go back May 7th for another special occasion with hopes that we have better experience.
    

    The Waterlot - Fairmont SouthamptonResponded 6 days ago

    Dear Helen, Thank you for taking the time to share your feedback about your birthday celebration. . First, please accept our sincere apologies. I appreciate your detailed observations, which help us identify specific areas for improvement: Regarding the bread service, this should have been automatic and prompt - we've addressed this oversight with our service team. The palate cleanser service seems to have created confusion. To clarify our policy: sorbet between courses is something that requires pre-ordering or we serve it to fill a gap in food delays. We're genuinely grateful that you've chosen to give us another opportunity on May 7th; there will be sorbet. As a gesture of appreciation, we'd like to offer a complimentary dessert for your party. Warmest Regards The Waterlot Team
    

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