The Ward - Buffalo Riverworks

4
391 Reviews
$30 and under
American
Welcome to Buffalo Riverworks, Buffalo’s biggest entertainment destination. The Ward @ Riverworks features contemporary American cuisine served in an industrial rustic setting. Our snow-globe inspired architecture boasts a menu of handcrafted beers and Buffalo originals, including the Riverworks Spicy Buffalo Clam Chowder, the Bacon Jam Burger, and the Trainwreck beer braised Pot Roast Stack.
We are proudly part of the Pearl Street Family of Companies, and committed to Buffalo’s renaissance, “Rebuilding Buffalo, one pint at a time!” Our fully functioning brewery, retrofitted into the former Wheeler-GLF grain elevator, is what we believe to be the first brewery inside a silo in the world! With three expansive bars inside our main facility, the fourth bar is located within the silo, adjacent to the Riverworks Beergarden. More information in the PRIVATE EVENTS section of OpenTable. Visit https://ticketpeak.com/res/psgtix for BrewYears Eve! WE ARE OPEN YEAR ROUND - See VIEW MORE
What 391 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
4.2
service
4.0
ambience
3.8
value
Noise · Moderate
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D
Dont
1 review
Dined on January 15, 2022
Overall1food1service1ambience1

This was BY FAR... the WORST experience I've had in a long time.

First, we arrive for a reservation we made... they were not aware of it somehow and the hostess was incredibly rude. Once she got around to seating us she made sure to tell us that they have another guest that reserved that table so we cant stay longer than an hour??? Who says that to a guest???

Second, we get seated literally in the middle of 5-6 tables that were having some kind of kids sports event, kids running around... bumping into us and leaning on our table, parents yelling at each other and their kids right through us. Granted, this is also the fault of these classless parents but the restaurant was 100% to seat anyone there given the party.

Third, we waited 20min before a server even came to us... she said point blank "sorry, I didnt even realize they sat anyone here". On top of this, she took FOREVER to do anything because every trip she made, she had to either stop at a table and chat with a group of what Im assuming are regulars or friends or stop at the hostess stand to talk with the other 5-6 servers that just stood there on their phones most the time.

Fourth, the food was not good... everything was VERY basic, $18 beyond burger was just the patty in a bun, the pot roast sandwich was meat and a small scoop of mashed potato's.. no cheese or gravy as described. The service was so bad we decided not to even complain and then have to wait another 30min for the server to respond.

All in all, I will tell everyone I know to avoid this place, the food was bad and the service was the worst.

OT
OpenTable Diner
Toronto
6 reviews
Dined on January 9, 2022
Overall5food5service5ambience5

Always a great place to meet for any occasion!!

KB
KellyB
New York Area
1 review
Dined on December 21, 2021
Overall5food5service5ambience5

Great place for families and children. Casual and excellent food!

OT
OpenTable Diner
New York Area
4 reviews
Dined on December 19, 2021
Overall4food5service3ambience4

Food was great so is there beer list. Service could of been better but wasn’t terrible.

OT
OpenTable Diner
Toronto
7 reviews
Dined on December 12, 2021
Overall5food5service5ambience5

Always a great time!! Great food, service!!!

C
Catherine
Denver
1 review
Dined on November 28, 2021
Overall5food5service5ambience4

We went on a quiet night - the food was good and the service was great!

OT
OpenTable Diner
1 review
Dined on November 26, 2021
Overall5food5service5ambience4

I left my handbag at the table and it was returned to me ! I love the honesty shown by the employees here. God bless

KF
KeithF
New York Area
5 reviews
Dined on October 22, 2021
Overall2food1service1ambience1

We’ve been here several times — tonight must have been an off night.

g
gamfam
New York Area
33 reviews
Dined on October 22, 2021
Overall3food3service5ambience4

First of all, the wait staff is great. Food not so great.
I ordered the fish fry - skimpy fish and cold fries. Two other people we were with had cold food. Thankfully the waiter brought us hot fries and tator tots - too bad I was done with my small piece of fish already. I'd go back but I'd order differently.

OT
OpenTable Diner
Toronto
7 reviews
Dined on October 10, 2021
Overall5food5service5ambience5

We love coming here for events! Great all around!!

OT
OpenTable Diner
1 review
Dined on August 29, 2021
Overall1food1service2ambience3

Have been here many times! I love the giant Pretzel with beer cheese. The food tonight something was off and the server had no personality what so ever won’t be back for awhile. Very disappointed

TC
TammyC
1 review
Dined on August 28, 2021
Overall5food5service5ambience5

We went for my birthday dinner and everything was yummy and are server was amazing happy friendly and was keeping up with are drinks servers name was cinnamon what a amazing person

ML
MichaelL
1 review
Dined on August 28, 2021
Overall3food4service3ambience4

Food, service and ambiance are good. Think it is unfair to pay for event parking when we had dinner reservations and not there to attend the event. No other restaurant that we patronize charges for parking.

DA
DeanaA
New York Area
1 review
Dined on August 27, 2021
Overall5food5service5ambience5

Great atmosphere! Loved the live music and food and service was wonderful! Can't wait to go back

DO
DebO
New York Area
1 review
Dined on August 27, 2021
Overall5food5service5ambience5

We truly enjoyed our dining experience! Made reservations for patio and was seated immediately at a lovely table by the water and close to the entertainment. Lovely and large establishment. Waitress came to our table immediately and the food and drinks were delivered quickly as well. Food was of good quality and reasonably priced. Beautiful location on the water! Can’t wait to return. Highly recommended!!!

HK
HenryK
New York Area
9 reviews
Dined on August 27, 2021
Overall5food5service5ambience5

Don’t use Open Table fir reservations. They will claim that whatever you’ve requested isn’t available. We were told the seating we requested was for reservations only. Isn’t the Open Table a reservation service? We had requested riverfront seating which was abundantly available. Are a strong discussion with the seating hostess, we were offered the seating requested. Other than that, the food and service was good.

S
Sasha
New York Area
7 reviews
Dined on August 26, 2021
Overall5food5service5ambience5

Beautiful night out on the patio. Great service. You can’t beat the pot roast either in the sandwich or the poutine!

DM
DMR1
New York Area
1 review
Dined on August 26, 2021
Overall4food4service4ambience4

Perfect day for a late lunch at The Ward. We had the tacos, burger and the vegetarian stinger - all were very good. The service was great. Sitting on the patio was very nice.

DL
DonnaL
1 review
Dined on August 25, 2021
Overall3food4service4ambience3

Service staff were very polite , informed and attentive Time waiting for food was very long.

Did enjoy sitting on balcony watching river activity

OT
OpenTable Diner
1 review
Dined on August 20, 2021
Overall5food5service5ambience5

Great! Food was amazing and service was great too!

JL
JenniferL
1 review
Dined on August 19, 2021
Overall4food4service4ambience4

Very easy location to find, ample parking. Atmosphere was outstanding!!

OT
OpenTable Diner
New York Area
1 review
Dined on August 18, 2021
Overall5food5service5ambience5

Good food, good friends and family, good service.

RS
RebeccaS
1 review
Dined on August 15, 2021
Overall1food3service1ambience1

Service was horrible took 1 and a half hours to get our food and it was cold when we got it.

OT
OpenTable Diner
New York Area
3 reviews
Dined on August 14, 2021
Overall3food2service4ambience3

Pizza was ok. Pretzel appetizer was not very good. View was excellent.

AL
AngelaL
1 review
Dined on August 14, 2021
Overall5food5service5ambience5

My daughter and I had a wonderful time. I had the burger it was perfect.

MG
MattG
New York Area
1 review
Dined on August 11, 2021
Overall3food3service3ambience2

We were seated on the patio, underneath a light that had two good sized spiders going to work on a pretty elaborate web. Directly over our table. It took 40 minutes to receive our food, which was a pretty simple order of a fish fry, burger, etc. no offer was made to refill our drinks during our entire time there. The food was average at best. I ordered a burger medium that came out medium well to well done. Under-staffed? Possibly. But this was our second less than stellar experience within the year. Likely not to return soon.

CB
ChrisB
New York Area
1 review
Dined on August 11, 2021
Overall5food5service5ambience5

Had a wonderful dinner there. Our appetizer was amazing (chicken and pepper dip) everyone’s dinner was very good.

BB
BethB
1 review
Dined on August 11, 2021
Overall3food3service4ambience5

The waitress was terrific. My salad really did not have much chicken in it for the $3 additional charge.

NS
NancyS
1 review
Dined on August 10, 2021
Overall5food5service5ambience4

Was the perfect place for our department dinner. Enjoyed food/view and service was great

EC
EllenC
New York Area
1 review
Dined on August 8, 2021
Overall4food5service4ambience5

Food and drinks were great, and reasonably priced. My group was seated outdoors on the patio, so the noise level was lower than inside. It was a beautiful day so they were very busy and I think our server was a little overwhelmed as he took a bit of time making his way back to check on us, but it was still a good dining experience!

JS
JohnS
1 review
Dined on August 6, 2021
Overall4food5service3ambience5

The food was great. Fun watching boats go by while sitting outside.

DE
DebraE
Las Vegas
4 reviews
Dined on August 3, 2021
Overall1food2service1ambience3

The hostess was very cold & unwelcoming. When I made the reservation I requested a low table, but we were escorted to a high table. The menus were practically thrown on the table and the escort walked away without a word. I ordered the baked white mac & cheese, which was room temp, my husband had the fish fry. The fries were good. One positive aspect of our visit was that the waitress was nice.

OT
vipOpenTable Diner
Oxford
14 reviews
Dined on August 3, 2021
Overall4food4service4ambience4

Good place for large groups! Fun for watching sports and being near the boats and water. Food was good. Waitress was pleasant and attentive.

S
Syracuse
1 review
Dined on July 31, 2021
Overall4food5service5ambience2

We asked to be reseated in the shade. Our request was met easily and we were seated down below along the river-outside. As a customer I struggled to sit in this area, especially to eat because of all the spider webs under our table, on/under our chairs and also all over the railing behind the table. I feel the tables/chairs and railings should be cleaned/wiped down every morning before restaurant opens. Customers should not need to see or sit in cobwebs and spider webs. This was not what we expected to see or sit in.

OT
OpenTable Diner
1 review
Dined on July 30, 2021
Overall1food1service1ambience2

The host was rude and the didn’t inform us that they were out of food till we were ready to order. They were out of burgers on Friday afternoon

JB
JackieB
1 review
Dined on July 25, 2021
Overall5food5service5ambience5

Great experience ! Relaxing atmosphere but energetic at the same time, not sure how they do that! We had great service from our server and really enjoyed this into the-acoustic guitar music. Definitely would come back command!

OT
OpenTable Diner
1 review
Dined on July 23, 2021
Overall5food4service5ambience5

Loved the service! Food was good and we all had food to take home too!

a
amys
New York Area
1 review
Dined on July 20, 2021
Overall5food5service5ambience5

We enjoyed our time sitting on the deck with good food and drinks.

e
eess
1 review
Dined on July 19, 2021
Overall1food2service2ambience1

Two burgers and fries for $60. The room echoes with voices; the loud music didn't cover it up as much as added to the noise. Don't bother.

LM
LizzieM
1 review
Dined on July 18, 2021
Overall1food4service1ambience1

My reservation was for 6pm and we didn’t get our food until 8pm! Just horrible and our waiter barely checked up on us until the very end when he noticed we we’re all annoyed.

FAQs

The Ward - Buffalo Riverworks offers takeout which you can order by calling the restaurant at (716) 342-2292.

The Ward - Buffalo Riverworks is rated 4 stars by 391 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.