The Sur House

4.5
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350 Reviews
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$31 to $50
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Californian
The Sur House, at Ventana Big Sur, serves award winning cuisine in an awe-inspiring setting. The restaurant’s warm, rustic interior opens onto its legendary terrace where panoramic views of the ocean and rugged Big Sur coastline stretch for more than 50 miles. The cuisine makes use of the abundance of California’s Central Coast with local, simple, sustainable ingredients, including items from Ventana’s own organic garden.
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Private Dining

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What 350 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.3
food
4.5
service
4.7
ambience
3.9
value
Noise · Quiet
74% of people would recommend it to a friend
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DM
Los Angeles
1 review
Dined 5 days ago
Overall3food4service2ambience4

The wait staff needs better management and organization. We made a reservation and when we arrived there was only 1 table available which was given to us with no options. Within the next 5 minutes, 4 tables with views became available but we couldn't move to one of them since we had already been seated. I would've gladly waited 5 minutes for the view table. When are food came, our waiter asked if we wanted "share plates." We said yes. We never received the share plates. Our water glasses sat empty for 15 minutes. I ordered a 2nd glass of wine which came 15 minutes later when we were getting ready to leave. The food was good and a pretty spot, but the service was not in line with expectations.

OT
1 review
Dined 6 days ago
Overall5food5service5ambience5

Me and my girls had diet restrictions and we went on Valentine’s Day weekend where they strictly had a set menu. They still made an accommodation for us to make exactly what we requested. Great service with tasty, tasty food.

KW
Naples
3 reviews
Dined 6 days ago
Overall3food2service3ambience5

We do a lot of fine dining and I would not recommend The Sur House to anyone. The cost is fine dining but the service and quality of food is far from it.

J
New York Area
7 reviews
Dined on February 8, 2020
Overall5food4service4ambience4

Food quality and preparation were excellent. Service was very good. Outdoor breakfast with an outstanding view of the Pacific was unforgettable.

G
Chicago
16 reviews
Dined on February 7, 2020
Overall5food4service5ambience5

Great alternative if you are dining in Big Sur. Upscale California dishes.

OT
San Francisco
1 review
Dined on February 1, 2020
Overall4food3service5ambience5

Excellent service great ambience beautiful view… but not impressed with the food.

C
Tahoe
9 reviews
Dined on January 22, 2020
Overall3food4service3ambience2

Live piano music was better than recorded but far too close to our table. Part of a great dining experience is to be able to converse with others in the party.... music made that impossible. Also wine captain has a strong accent and with the loud music there was no way to understand her recommendations. Help!

L
San Francisco
1 review
Dined on January 20, 2020
Overall5food5service5ambience5

Wonderful meal and experience. Definitely recommend!

PC
1 review
Dined on January 19, 2020
Overall5food4service4ambience5

Great view from the terrace lunch, and pretty good food and service.

OT
San Francisco
8 reviews
Dined on January 17, 2020
Overall3food3service2ambience4

This place isn’t the same place and quality!
Lousy service and food wasn’t very good but the view and ambiance was epic..We will be back again to give the SUR House another try

R
Houston
27 reviews
Dined on January 2, 2020
Overall5food4service4ambience5

Best hamburger with a view in all of California!!

OT
Los Angeles
1 review
Dined on January 1, 2020
Overall5food5service5ambience5

Have visited this peaceful and perfect property for our engagement, Anniversay and the new year celebration! Always a joy and service, food, view and experience is perfect.

MH
Charleston
1 review
Dined on December 31, 2019
Overall3food1service4ambience5

The view incredible. Food nothing special at all. Talking at tables were too loud to enjoy the ambiance.

J
San Francisco
4 reviews
Dined on December 30, 2019
Overall3food3service4ambience4

The location is stunning, but the food isn’t especially notable. It is attractively presented, but it looks better than it tastes. Service is good.

OT
New England
2 reviews
Dined on December 27, 2019
Overall4food5service4ambience5

Services is good, the view is awesome. But something happened and it took an hour for us to get the food.They gave us a huge discount on our order due to the mistakes. But sadly, we missed the time to view the McWay Fall due to its too dark when we get there (5:30pm) And if the food didn’t take an hour, we will for sure get to see the fall. Now, we need to have another trip to see the fall.

PC
Hawaii
2 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

Ventana's restaurant is very expensive, but the food is so phenomenal that you won't regret splurging. This particular night we selected the Chef's Prix fixe meal with wine pairings, and were not disappointed. The wines were perfect for each course, and each course was more delicious and beautifully plated than the one before. Our waiter was lovely and informative, the staff kept our water glasses filled, and we could not have been happier.

BG
San Francisco
1 review
Dined on December 21, 2019
Overall3food3service4ambience5

Among the options one has to eat out there in Big Sur, this probably deserves a 5/5 rating. But overall, there was much room for improvement in the food quality. Mostly it just lacked pizzaz across the board. Cocktails were overly sweet and not complex. The mussels in the hot appetizer section had AMAZINGLY PLUMP high quality mussels but the sauce was overwhelming and oddly chunky and thick. The cod with beets entree was perfectly cooked but just lacked anything to write home about and the whole beets just seemed like whole beets. All this aside, there was a high point in the chicken liver mousse -- maybe one of my favorite ways I've had it ever.

SW
1 review
Dined on December 7, 2019
Overall3food1service4ambience5

This was a very expensive meal and the food was completely underwhelming. The caviar and presentation was just average. We waited almost 40 minutes for our salads to arrive after finishing our caviar - had to ask the waiter for them. The salads were mostly tasteless frisee and over dressed with a too sweet dressing. The rib eye was ordered medium rare and was pretty much raw - it was blue, not pink or red - and was tepid in temperature. While Branzino is typically served as a whole fish, this one was a half filet that was already de-boned and was not as moist and succulent as one would expect, but instead was almost seared on the open side of the filet. It was served on abed of mashed potatoes that were seriously over salted.

BT
Central Coast
1 review
Dined on November 30, 2019
Overall5food5service5ambience5

Nice restaurant with nice view .
Staff is friendly and professional

F
1 review
Dined on November 28, 2019
Overall5food5service5ambience4

We chose this restaurant for the view and were a little disappointed when it rained and we were forced to eat indoors but we were placed by a window and the view was spectacular, in spite of the rain. The food was lovely and the service was prompt and attentive.

PE
Houston
12 reviews
Dined on November 24, 2019
Overall2food1service2ambience3

Sent soup back, apple chestnut- too sweet
Ordered mussels- too spicy
Not many choices on menu- limited
Bartender was not helpful & rude

G
San Francisco
36 reviews
Dined on November 24, 2019
Overall5food5service5ambience5

We had a wonderful time. Such a beautiful, quiet romantic place. The avocado toast that we shared as an appetizer was the best I’ve ever had! I also loved the chicken liver pate - it was so creamy! My husband loved the pasta with crab and my branzino was perfect! It was the culminating meal after 4 days in Big Sur. Could not have been a better ending!

JP
Central Coast
3 reviews
Dined on November 17, 2019
Overall5food5service5ambience5

We Had a Great Lunch..I had the Halibut..My friend had the Burger we started with Calamari and Carrot Cake for Desert. We Left Happy after Sitting in Heaven with that View.
Lunch ran around $120 but it was Worth it. The Service Was Great..Everyone checked on Us.
Really Enjoyable Sunday in the 70’s on the Deck.

l
San Diego
17 reviews
Dined on November 16, 2019
Overall5food5service4ambience5

You can't beat the view! Great food, great ambiance.

RR
Los Angeles
7 reviews
Dined on November 10, 2019
Overall4food4service4ambience4

Solid service and good food. Ventana has their own garden to grow seasonal produce. Come back for lunch or at sunset for the stunning view.

OT
1 review
Dined on November 10, 2019
Overall5food5service5ambience5

We had a wonderful time. The staff was warm and friendly and knowledgeable about the various options. Well worth the trip!

OT
San Francisco
4 reviews
Dined on November 10, 2019
Overall2food2service2ambience4

Food was barely average and service staff were nice but forgetful and inattentive. Many staff appeared untrained.

HG
Baja California
7 reviews
Dined on November 9, 2019
Overall3food1service5ambience4

Beautiful views, excellent service. Wine list amazing; food, not so much. Even the tables around us were commenting that the food was marginal compared to the setting. Too bad because my expectations were not met.

OT
Central Coast
4 reviews
Dined on November 8, 2019
Overall5food5service5ambience5

Incredible views, amazing food and outstanding service. We will be back!

OT
Washington DC
4 reviews
Dined on October 31, 2019
Overall5food5service5ambience5

Hidden gem! Great food, amazing wine list, breathtaking view... the only down side is it's not easy to get to.

o
Los Angeles
4 reviews
Dined on October 29, 2019
Overall5food4service4ambience5

A wonderful way to spend my birthday! The ambience and view of the sunset was beautiful. The food was delicious.

SH
New York Area
3 reviews
Dined on October 27, 2019
Overall5food5service5ambience5

Amazing views!

AM
Miami
1 review
Dined on October 15, 2019
Overall4food5service5ambience4

Delicious food. The outside terrace was closed due to a private party and repair of heaters. But the indoor was still very charming.

OT
Washington DC
1 review
Dined on October 15, 2019
Overall3food3service3ambience5

Beautiful view as expected. Food was good, not great. Lots of construction going on. Also wanted to see a bit of the resort for future vacations but could only see the one restaurant. A nice lunch but had higher expectations.

OT
New York Area
1 review
Dined on October 14, 2019
Overall2food2service3ambience2

Underwhelmed...The food was just okay and the ambiance was not as pretty as I expected. It was pricey and not worth it.

OT
Phoenix
1 review
Dined on October 13, 2019
Overall1food2service1ambience5

Horrible service at this restaurant. The outdoor bartender was incredibly rude. We sat in front of her for 20 minutes and received no greeting, no”I’ll be with you in one minute.” Only after we finally attempted to order one glass of wine and a coke did she acknowledge us -rudely - by telling us she needed to get some drinks out before getting to us. That never happened. Once seated, waiters never return to check on you. If you want something you have to track them down. The food was not nearly what it should be (ordered cioppino and the clams had not yet opened: a sure sign they weren’t cooked properly and shouldn’t be eaten.) The only saving grace for this place is the view, but the view isn’t worth the horrid and rude service. It wasn’t that crowded and there was plenty of staff on hand, so that wasn’t the issue. Save yourself the trouble and go elsewhere. I’m not a person to ever write a bad review, but this place more than deserves it. Management needs to pay attention and make some changes.

The Sur House
Responded on October 15, 2019

Good morning, Thank you for sharing your feedback - I am so disappointed to read about your experience and I will share your comments with the team so we can continue to improve. Our goal is to always warmly welcome all guests and we clearly missed the the mark with you. If you would like to discuss further please reach out to me directly. Best regards, Justin

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A
Los Angeles
2 reviews
Dined on October 11, 2019
Overall4food4service5ambience5

Beautiful Location, Excellent Service, Menu could be more broad...

OT
Bath
2 reviews
Dined on October 9, 2019
Overall4food3service5ambience5

Overall it was nice, good staff and service, the views and location are stunning.
Food was good but not amazing and was very slow to come out of the kitchen .

m
Philadelphia
38 reviews
Dined on October 6, 2019
Overall5food5service5ambience5

World class view. Elegantly casual atmosphere. Excellent meal, outstanding service.

F
Miami
4 reviews
Dined on October 3, 2019
Overall5food5service5ambience5

Best view of any restaurant I’ve been to. Food was equally as good. Highly recommend.