The Sur House
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The wait staff needs better management and organization. We made a reservation and when we arrived there was only 1 table available which was given to us with no options. Within the next 5 minutes, 4 tables with views became available but we couldn't move to one of them since we had already been seated. I would've gladly waited 5 minutes for the view table. When are food came, our waiter asked if we wanted "share plates." We said yes. We never received the share plates. Our water glasses sat empty for 15 minutes. I ordered a 2nd glass of wine which came 15 minutes later when we were getting ready to leave. The food was good and a pretty spot, but the service was not in line with expectations.
Me and my girls had diet restrictions and we went on Valentine’s Day weekend where they strictly had a set menu. They still made an accommodation for us to make exactly what we requested. Great service with tasty, tasty food.
We do a lot of fine dining and I would not recommend The Sur House to anyone. The cost is fine dining but the service and quality of food is far from it.
Food quality and preparation were excellent. Service was very good. Outdoor breakfast with an outstanding view of the Pacific was unforgettable.
Great alternative if you are dining in Big Sur. Upscale California dishes.
Excellent service great ambience beautiful view… but not impressed with the food.
Live piano music was better than recorded but far too close to our table. Part of a great dining experience is to be able to converse with others in the party.... music made that impossible. Also wine captain has a strong accent and with the loud music there was no way to understand her recommendations. Help!
Wonderful meal and experience. Definitely recommend!
Great view from the terrace lunch, and pretty good food and service.
This place isn’t the same place and quality!
Lousy service and food wasn’t very good but the view and ambiance was epic..We will be back again to give the SUR House another try
Best hamburger with a view in all of California!!
Have visited this peaceful and perfect property for our engagement, Anniversay and the new year celebration! Always a joy and service, food, view and experience is perfect.
The view incredible. Food nothing special at all. Talking at tables were too loud to enjoy the ambiance.
The location is stunning, but the food isn’t especially notable. It is attractively presented, but it looks better than it tastes. Service is good.
Services is good, the view is awesome. But something happened and it took an hour for us to get the food.They gave us a huge discount on our order due to the mistakes. But sadly, we missed the time to view the McWay Fall due to its too dark when we get there (5:30pm) And if the food didn’t take an hour, we will for sure get to see the fall. Now, we need to have another trip to see the fall.
Ventana's restaurant is very expensive, but the food is so phenomenal that you won't regret splurging. This particular night we selected the Chef's Prix fixe meal with wine pairings, and were not disappointed. The wines were perfect for each course, and each course was more delicious and beautifully plated than the one before. Our waiter was lovely and informative, the staff kept our water glasses filled, and we could not have been happier.
Among the options one has to eat out there in Big Sur, this probably deserves a 5/5 rating. But overall, there was much room for improvement in the food quality. Mostly it just lacked pizzaz across the board. Cocktails were overly sweet and not complex. The mussels in the hot appetizer section had AMAZINGLY PLUMP high quality mussels but the sauce was overwhelming and oddly chunky and thick. The cod with beets entree was perfectly cooked but just lacked anything to write home about and the whole beets just seemed like whole beets. All this aside, there was a high point in the chicken liver mousse -- maybe one of my favorite ways I've had it ever.
This was a very expensive meal and the food was completely underwhelming. The caviar and presentation was just average. We waited almost 40 minutes for our salads to arrive after finishing our caviar - had to ask the waiter for them. The salads were mostly tasteless frisee and over dressed with a too sweet dressing. The rib eye was ordered medium rare and was pretty much raw - it was blue, not pink or red - and was tepid in temperature. While Branzino is typically served as a whole fish, this one was a half filet that was already de-boned and was not as moist and succulent as one would expect, but instead was almost seared on the open side of the filet. It was served on abed of mashed potatoes that were seriously over salted.
Nice restaurant with nice view .
Staff is friendly and professional
We chose this restaurant for the view and were a little disappointed when it rained and we were forced to eat indoors but we were placed by a window and the view was spectacular, in spite of the rain. The food was lovely and the service was prompt and attentive.
Sent soup back, apple chestnut- too sweet
Ordered mussels- too spicy
Not many choices on menu- limited
Bartender was not helpful & rude
We had a wonderful time. Such a beautiful, quiet romantic place. The avocado toast that we shared as an appetizer was the best I’ve ever had! I also loved the chicken liver pate - it was so creamy! My husband loved the pasta with crab and my branzino was perfect! It was the culminating meal after 4 days in Big Sur. Could not have been a better ending!
We Had a Great Lunch..I had the Halibut..My friend had the Burger we started with Calamari and Carrot Cake for Desert. We Left Happy after Sitting in Heaven with that View.
Lunch ran around $120 but it was Worth it. The Service Was Great..Everyone checked on Us.
Really Enjoyable Sunday in the 70’s on the Deck.
You can't beat the view! Great food, great ambiance.
Solid service and good food. Ventana has their own garden to grow seasonal produce. Come back for lunch or at sunset for the stunning view.
We had a wonderful time. The staff was warm and friendly and knowledgeable about the various options. Well worth the trip!
Food was barely average and service staff were nice but forgetful and inattentive. Many staff appeared untrained.
Beautiful views, excellent service. Wine list amazing; food, not so much. Even the tables around us were commenting that the food was marginal compared to the setting. Too bad because my expectations were not met.
Incredible views, amazing food and outstanding service. We will be back!
Hidden gem! Great food, amazing wine list, breathtaking view... the only down side is it's not easy to get to.
A wonderful way to spend my birthday! The ambience and view of the sunset was beautiful. The food was delicious.
Delicious food. The outside terrace was closed due to a private party and repair of heaters. But the indoor was still very charming.
Beautiful view as expected. Food was good, not great. Lots of construction going on. Also wanted to see a bit of the resort for future vacations but could only see the one restaurant. A nice lunch but had higher expectations.
Underwhelmed...The food was just okay and the ambiance was not as pretty as I expected. It was pricey and not worth it.
Horrible service at this restaurant. The outdoor bartender was incredibly rude. We sat in front of her for 20 minutes and received no greeting, no”I’ll be with you in one minute.” Only after we finally attempted to order one glass of wine and a coke did she acknowledge us -rudely - by telling us she needed to get some drinks out before getting to us. That never happened. Once seated, waiters never return to check on you. If you want something you have to track them down. The food was not nearly what it should be (ordered cioppino and the clams had not yet opened: a sure sign they weren’t cooked properly and shouldn’t be eaten.) The only saving grace for this place is the view, but the view isn’t worth the horrid and rude service. It wasn’t that crowded and there was plenty of staff on hand, so that wasn’t the issue. Save yourself the trouble and go elsewhere. I’m not a person to ever write a bad review, but this place more than deserves it. Management needs to pay attention and make some changes.
Good morning, Thank you for sharing your feedback - I am so disappointed to read about your experience and I will share your comments with the team so we can continue to improve. Our goal is to always warmly welcome all guests and we clearly missed the the mark with you. If you would like to discuss further please reach out to me directly. Best regards, Justin
Beautiful Location, Excellent Service, Menu could be more broad...
Overall it was nice, good staff and service, the views and location are stunning.
Food was good but not amazing and was very slow to come out of the kitchen .
World class view. Elegantly casual atmosphere. Excellent meal, outstanding service.
Best view of any restaurant I’ve been to. Food was equally as good. Highly recommend.