The Ship Gateshead

Commentaires sur le restaurant The Ship Gateshead de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Maria

   Newcastle1 commentaire

   3.0

   Y est allé il y a 7 jours

   1. Cote globale 3
   2. Nourriture 1
   3. Service 5
   4. Ambiance 2

   Roast beef dinner was awful boiled beef aunt Bessie’s roasties with one roasted carrot and a roasted parsnip some cabbage and peas it was terrible for 18.99
   

   Ce commentaire est-il utile?

2. K

   Karen

   Yorkshire3 commentaires

   2.0

   Y est allé le 15 mars 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 2

   Poor experience overall unfortunately. Party of 6, one gluten free, was initially told there was no options for her. We persevered with the negotiations and settled on them begrudgingly agreeing the gammon egg and mash. Soon after ordering the waitress came to the table and said the mash was pre made in the morning and unsuitable so it would be swapped for new potatoes and therefore take a while. It arrived 45 minutes later with a child sized portion, hard peas, plain boiled potatoes and no egg. Two salads ordered “warm Mediterranean” both cold and again missing both eggs and olives and had large chunks of uncooked white onion in them. Informed waitress who found some olives but told us they had run out of eggs. So 3 of the 6 meals came incomplete. Then the salmon on one of the salads was undercooked. Again showed to waitress and the only offer of any compensation or reimbursement along the way was a complimentary dessert for the uncooked salmon, which we declined as we had already been told we had to depart the table by that point. This salad cost £20! Super disappointing and would not return. Even on discussing with staff, we weren’t offered suitable solutions and felt we were getting in the way.
   

   The Ship GatesheadA répondu il y a 4 jours

   Dear Karen, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your disappointing experience. It's clear we fell short in several areas, particularly with the gluten-free options and the quality of the meals served. This is not the standard we strive for, and we apologise for the inconvenience caused. Your comments will be shared with our team to ensure improvements are made. We appreciate your patience and understanding. Best regards, The Ship
   

   Ce commentaire est-il utile?

3. P

   Phil

   Newcastle1 commentaire

   1.0

   Y est allé le 10 février 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   This review is NOT a reflection on the venue but the fact that OpenTable took a booking for a night when the pub wasn't serving food!!! We've eaten here before & the food was great, however OpenTable were absolutely rubbish. We drove over 10 miles to get there just to be told the kitchen wasn't open.
   

   Ce commentaire est-il utile?

4. C

   Carole

   Newcastle8 commentaires

   3.0

   Y est allé le 16 janvier 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   Went here on burger night , ordered food and whilst waiting for it the chef came to advise us they had no fries . Hard to believe as it was early evening and it was burger night , we were offered potato’s . Certainly won’t be going back anytime soon .
   

   Ce commentaire est-il utile?

5. C

   Claire

   Newcastle1 commentaire

   4.0

   Y est allé le 31 décembre 2024

   1. Cote globale 4
   2. Nourriture 2
   3. Service 4
   4. Ambiance 4

   A lovely venue. Staff really friendly. We ordered the sharing platter which was disappointing. 4 chicken wings, some sliced sausage, chips and flat bread was not value for money. We have ate many times before at the Ship and it’s usually very nice.
   

   Ce commentaire est-il utile?

6. A

   Alex

   Newcastle2 commentaires

   2.0

   Y est allé le 24 décembre 2024

   1. Cote globale 2
   2. Nourriture 3
   3. Service 1
   4. Ambiance 3

   To be honest the main issue was that the table was booked for 1 and it was nearly 2:30 before we got our starter. Only decided asked and the kitchen hadn’t received our order. Then to find had ran out of prawn cocktail starter. Then again we finished starter then had to prompt for our main. Which was missing onion rings of the steak courses. Just all seemed quite disorganised to be honest.
   

   Ce commentaire est-il utile?

7. N

   Norma

   Newcastle1 commentaire

   4.0

   Y est allé le 21 décembre 2024

   1. Cote globale 4
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   Nice relaxed setting homemade pie was delicious and chips were proper chips good pub grub will definitely be going back staff very friendly and welcoming.
   

   Ce commentaire est-il utile?

8. L

   Lee

   Newcastle1 commentaire

   4.0

   Y est allé le 17 novembre 2024

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Food was very nice could of been a bit hotter. Though
   

   Ce commentaire est-il utile?

9. c

   carl

   Newcastle1 commentaire

   4.0

   Y est allé le 19 octobre 2024

   1. Cote globale 4
   2. Nourriture 3
   3. Service 4
   4. Ambiance 1

   A pleasant trip to an off-the-beaten-track Pub with stunning views was ruined by irresponsible dog owners allowing their cock-a-poos and shitzus to yap for Great Britain INSIDE the pub while we were trying to have a meal. To add insult to injury we were almost swept away in a noisy table moving exercise, evidently to make way for a large party. First and last visit.
   

   Ce commentaire est-il utile?

10. S

    Steve

    Newcastle1 commentaire

    1.0

    Y est allé le 13 octobre 2024

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    Booked a table for 7 people for 16.15. I use a wheelchair and had to negotiate 3 steps down into bar then 1 up to the table. Place is not suitable for less active wheelchair users. We asked if we could order some drinks from the waitress and were told to go to the bar. Ordered our food at 16.30 and it took over an hour to arrive and the quality of 2 meals was far from acceptable, firstly 2 of us ordered Chicken Schnitzel and were presented with a small plump chicken breast in breadcrumbs and sorry looking cold chips. Schnitzel is traditionally a flattened chicken breast so the chef needs to brush up on recipes. I told the polite young waitress about the chips and she took the food away and reheated it and at this point the chips were just about cremated. No one came round to see if everything was OK. Ordered a child's ice cream that took 20 minutes to arrive. Paid £118 for below standard food and service. It's not as if the food is cheap so letting young kids on low pay run service on a Sunday only shows how arrogant some management can be. We will never return and we will never recommend the Ship to anyone.
    

    Ce commentaire est-il utile?