The Roof

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1. A

   Anonymous

   Houston

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   We were seated promptly then greeted by our waiter. He was extremely attentive without being intrusive. His description of the items on the menu right down to his suggestion for dessert were perfect. I feel their professionalism made the dining experience all the better to what ended up being one of the best dinners I've had . I had the boudin to start with followed by the ribeye with the creamed spinach and artichoke dip as my side and garlic potatoes. The steak was cooked medium and was absolutely delicious and the bread pudding was wonderful. I would go back many times. Planning my birthday dinner her for September.

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2. BK

   BKFoods

   Houston

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   We visited The Roof while in Houston and it was truly superb from start to finish. Great service, we had a good window table. My partner had the cajun lobster which was prepared to perfection and I had the red snapper and crab ball which was divine! My sister (who is vegetarian) had grilled asparagus, vine ripe tomatoes with pine pasta in a wild mushroom and garlic sauce. The cocktails were delicious and have to say was our best meal in quite some time . Would highly recommend and definitely revisit.

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3. D

   Dfoodie

   Houston

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   overall3food3service4ambience3

   Nice ambiance, Food too salty, long wait to recieve drinks but it was empty inside. Overall, experience not worth the price. Not sure i will return

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4. KW

   KyleW

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service1ambience3

   Service was terrible. We waited 15 min. Before anyone thought about taking our drink order. Once ordering, it was another 15 min before we received them. 40 min in we finally ordered our food. After seeing 2 tables get their food before us is when we finally decided to leave the establishment.

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5. M

   Mila

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Great food and customer service. The DJ was on fire!

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6. HV

   HowardV

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Ambience was amazing! The staff was friendly and the service was great! The food was delicious and the drinks were on point! The DJ was spinning some !classic tunes made it all worthwhile

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7. OT

   OpenTable Diner

   Houston

   1 review

   vip
   4.0

   1 review

   Dined on May 14, 2022

   overall4food3service4ambience3

   Friday night 8:30 reservation. We arrived 20ish minutes early but didn't get seated until our reservation time. Upon entry, you see the bar area. It is massive with lounge seating. I can see happy hours happening in that area. We chose to be seated outside on the patio since the weather was nice. The sun was setting and the view of Oyster Creek was beautiful. There was a speaker playing lively jazz music. The patio was small and only had 4 tables for patrons. The lighting was camp gear lanterns. The rope lighting on the balcony was burnt out. We had to use our cell phone flashlight to read the menu and see the food properly. The menu was one page with the front being the food choices and the back being their signature cocktails. Our server DD was amazing. We could tell he was busy and being pulled in several directions. The drinks were just ok because seemed like they had been sitting a while before being brought to the table. The food was good and hot. However, I didn't care for the food being served on spring mix salad. It wilted from the heat and stuck to the food. We loved the Brussels Sprouts, the whole fried snapper and the a la carte fried fish. We didn't like the sauce on the chicken lollipops and on the sliced ribeye steak. DD was kind enough to remind the customers who came out to take pictures on the patio that we were eating and to not be a bother. After our meal, he took pictures for us with the background ambiance. Overall, we enjoyed it as we had wanted to get here before Covid hit. We will be back to see how it is on a theme night.

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8. EW

   EricaW

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined on May 8, 2022

   overall2food5service1ambience5

   Food was amazing per usual but service was trash! For a business to automatically add gratuity the service needs to be excellent . If I have to choose wasting money on tips not earned and experiencing the good food , I will opt to eat somewhere else that has decent food and great service .

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9. LH

   LynHL

   1 review

   4.0

   1 review

   Dined on May 7, 2022

   overall4food5service4ambience4

   Food was amazing… wasn’t as upscale as I thought it would be. Way smaller than it looks and the roof area was nothing spectacular. Would order food to go.

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10. AS

    AllenS

    1 review

    4.0

    1 review

    Dined on May 6, 2022

    overall4food4service4ambience5

    We loving attending Thursday night with live music and the food is good also !

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11. DS

    DaveS

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience5

    The restaurant was amazing,a great place for a date or something special. I'd recommend this to any couple who want a great dinner with music.

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12. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 6, 2022

    overall2food2service3ambience4

    Extremely Overpriced. I am a very generous tipper and I have no reservations about paying for a quality dining experience. The value of the experience was not in keeping with the charges. If there is fine dining pricing, there should be a fine dining experience to boot.

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13. S

    Stall

    Houston

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience5

    The Roof is a beautiful place in sugarland. The service was great and the food was also seasoned and prepared well. I tried the whole Red Snapper and my husband tried the stuff wings. We enjoyed everything.

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14. PB

    PamelaB

    Houston

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience5

    The Roof is awesome! The food is very rare for the area it’s located. My date and I tried the whole deep fried Red snapper and the Branzino baked fish, the best we have had. The service was very accommodating and on point. We decided to have a glass of wine on the patio over looking a beautiful lake on the patio. This place is it. We had a wonderful date night and we highly recommend The Roof.

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15. O

    Ollie

    1 review

    5.0

    1 review

    Dined on May 2, 2022

    overall5food5service5ambience5

    The food was excellent! I’m pleased by the mature and professional setting at The Roof. The Branzino fish was delicious. I will be going back to try the Lamb chops and lobster. Thanks for a great time

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16. DF

    DaphneFoods

    Houston

    9 reviews

    5.0

    9 reviews

    Dined on May 2, 2022

    overall5food5service5ambience5

    What a wonderful birthday experience, 35th couldn’t of been better. Great service too. The view was just spectacular. Love looking out at the lake especially with the cool breeze under the stars. Best etouffée and shrimp and grits I've ever had. Plus can’t beat the banana foster bread pudding! So nice. Great ambience ;)

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17. d

    dancej

    Houston

    1 review

    5.0

    1 review

    Dined on May 2, 2022

    overall5food5service5ambience5

    I’ve dined here multiple times and once again the food is delicious and well prepared. The service was good also . The new red snapper with veggies is unbelievable . I love this restaurant. Thanks for a great time

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18. j

    jdyson

    Houston

    1 review

    5.0

    1 review

    Dined on May 2, 2022

    overall5food5service5ambience5

    Great food and ambience. The service was good. The Pork chop was seasoned very well. Also the Ribeye and Brussel sprouts was delicious. We will be back !

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19. MN

    MeNMsJones

    Houston

    6 reviews

    5.0

    6 reviews

    Dined on May 2, 2022

    overall5food5service5ambience5

    Excellent fine dining in the heart of Sugar Land. Very fresh and unique menu for steaks and seafood. They have an extensive cocktail menu and appetizer selections. Live music on a Thursday night and band was outstanding. The restaurant staff and mangers ensure guests are well attended and satisfied. They surprised us with an anniversary song. Thank you for a great evening.

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20. HO

    HarryO

    Houston

    7 reviews

    5.0

    7 reviews

    Dined on May 2, 2022

    overall5food5service5ambience5

    Our server did a fantastic job! Food was brought out in a timely manner, we came here for the food and 🎶 and it did not disappoint. The fried snapper and Branzino was everything! Great food, great service! Definitely will be back soon!

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21. ML

    MsLS

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    The hostess disappeared for 25 mins as we were waiting to be seated upon arrival, I had to call just for someone to come to the desk to seat us. The hostess finally reappeared and made us wait another 15 minutes as she supposedly was looking for a table that I had reserved a week ahead. Upon being seated there were numerous tables available. I ordered (3) crawfish boudin balls that were cold and freezer burned. I sent them back and they reheated the 2 that wasn’t touched and 15 mins later they sent out 1 that was freshly cooked. Why would you serve someone microwaved food instead of throwing it out and cooking a fresh order That’s unacceptable!!! I ordered a hard strawberry lemonade and apparently they forgot to add the liquor or it was just watered down. The place is nice but customer service and everything else is horrible!!!!

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22. KA

    KatrinaA

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    We waited over 40mins to be seated after waiting 10mins for a hostess to finally greet us. We had a RSVP but that clearly meant nothing. We ending up leaving and going to the restaurant beneath it…Glad we did! It s was packed but they had us seated within 10mins. Disappointed in The Roof

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23. BK

    BrendaK

    Houston

    15 reviews

    vip
    1.0

    15 reviews

    Dined on April 29, 2022

    overall1food2service1ambience5

    Food was marginal, at best and not worth the prices. Service was initially very poor, but when I brought it to their attention, it greatly improved. The music was spectacular! I think the only reason I would return, would be for the music and the drinks were also pretty good.

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24. OT

    OpenTable Diner

    Nashville

    1 review

    1.0

    1 review

    Dined on April 24, 2022

    overall1food3service1ambience5

    Long wait times for food. Understaffed. Poor communication. Poor management. Present staff not attentive. Gratuity automatically included but service very underwhelming. Food and drinks decent. Nice ambience but service definitely doesn’t match decor.

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25. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food4service3ambience4

    We had a great time overall the service was slow at first then it picked up… Food was great I had the red fish…

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26. OT

    OpenTable Diner

    Houston

    1 review

    4.0

    1 review

    Dined on April 24, 2022

    overall4food4service2ambience5

    The experience was nice. The deejay was on point and kept us entertained. The wait service was questionable. It seems they were understaffed. The food was really good (lamb chops, fried whole red snapper, and bread pudding) and the view of the mini-lake will make me come back and eat on the balcony.

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27. MC

    MCLYTER

    1 review

    1.0

    1 review

    Dined on April 22, 2022

    overall1food1service1ambience1

    My two friends and I went on a Friday around 5:00 for happy hour with reservations. When we arrived, there was one couple seated. No one was at the bar or anything, a Friday in Houston?? The establishment is very nice and the food is delicious but there are no people. I just don't get it!!!

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28. n

    nojokes

    Houston

    2 reviews

    1.0

    2 reviews

    Dined on April 22, 2022

    overall1food3service1ambience3

    Service was horrible, had to wait 15 - 20 minutes for a drink..when I received drink it was half a glass..do not order lemon drop martini

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 22, 2022

    overall5food5service5ambience5

    We had a great time I hope guys would get Quiana Lynell back that chick was bad she knows how to entertain the How do you spell crowd .

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30. D

    Donandsherry

    Houston

    7 reviews

    vip
    2.0

    7 reviews

    Dined on April 17, 2022

    overall2food2service4ambience2

    Not what I expected. We asked to be seated by the window in a restaurant that had only 2 occupied tables when we arrived. We were told we couldn't be seated at a table of 4 when we were only 2 people. It's not like the place filled up. There were only three occupied tabled when we left. Pretty crummy reason for not letting us sit where we wanted. We won't be back.

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31. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on April 10, 2022

    overall5food5service5ambience5

    Birthday meal

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32. AA

    AnthonyA

    Houston

    1 review

    5.0

    1 review

    Dined on March 31, 2022

    overall5food5service5ambience5

    The appetizer selection is wonderful especially the Chicken on Lolipops and Crawfish Boudin Balls.

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33. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on March 31, 2022

    overall5food5service5ambience5

    The setting by the lake was awesome, the food was amazing and the service was top class. The whole night was everything. This is a place that should be added to the top of everyone’s list to visit

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34. E

    Edward

    San Antonio

    1 review

    1.0

    1 review

    Dined on March 27, 2022

    overall1food1service1ambience3

    Unfortunately we had the worst service I have ever received. We were not greeted as we walked in, in fact the manager hostess and waitress walked away and did not recognize us; eventually they came back. It took over 45 minutes for them to finally take our order. Would not allow me what I wanted to order, then 20 mins after placing my order they came back and informed me they didn't have what I ordered. As a friendly gesture of customer service, I figured they would attempt to accommodate me by allowing me to get what I wanted (ordering a side of lamb chops with my meal) but they refused. After finally ordering something that I did not want at all my 2nd "Bottomless Mimosa" was filled. 1 hour into our seating, we asked for the check and a manager. We were informed the manager would be with us shortly, 15 minutes later still no manager. We got up and walked out, which we absolutely NEVER DO. The most frustrating part was the food looked amazing, but we never got to experience it. No one called afterwards, no one apologized, they didn't even come after us as we walked out.

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35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 26, 2022

    overall5food5service4ambience5

    The host wasn’t exactly welcoming but my server did a great job. The food was delicious! The music was great and not too loud for intimate conversation! The restaurant was clean and the service didn’t take long. The food portions are well worth the money. I got the salmon with mashed potatoes and my date got the catfish with jambalaya rice. The drinks were good too. I will be returning for another visit

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36. m

    mechimam

    1 review

    5.0

    1 review

    Dined on March 26, 2022

    overall5food5service5ambience5

    It was my first time and everything was great. Thanks

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37. OT

    OpenTable Diner

    Houston

    1 review

    2.0

    1 review

    Dined on March 17, 2022

    overall2food2service1ambience5

    Overall, the staff attempted to accommodate for the mistakes, but here they are: - We were seated at a table in the middle of the room and left with menus, but waited 30 minutes until I had to inform the waiting staff that no one came initially serve us (not even offered a glass of water). - My food was very salty, and my girlfriend’s food delivered cold. Had to send the first plate back, which we rarely try to do. Real mash potatoes were exchanged with instant mashed potatoes by the time we received the second plate. This was a $60 plate with instant mashed potatoes and (seafood) still cold. - My girlfriend received dirty eating utensils, with old dried food still present on the knife wrapped within the dinner napkin. - We decided to leave, were only charged for the cold/smut grilled shrimp, and given a new plate to go with actual mashed potatoes. - Charged gratuity even though we were a party of 2 and not the minimum 6, as stated within the restaurant. Now we are afraid to eat the leftovers due to sending the plate back so many times.

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38. PG

    PamelaG

    Exclusive

    1 review

    5.0

    1 review

    Dined on March 17, 2022

    overall5food5service5ambience5

    I totally recommend the roof, had a great time with my significant other. The atmosphere was grown and sexy. The artists for the night was also great. We most definitely will return. The food and drinks was great .

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39. AW

    AdlerW

    Houston

    1 review

    5.0

    1 review

    Dined on March 16, 2022

    overall5food5service5ambience5

    Very nice upscale establishment! The food was excellent with a friendly staff. I will definitely return to try another entrée. I had the lamb chops with mashed potatoes and asparagus and my wife had the blackened chicken pasta. I’m a big guy and i left there very filled and my wife had enough pasta to eat the next day. The portion size is large so come with an appetite.

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40. VR

    VeronicaR

    Miami

    5 reviews

    1.0

    5 reviews

    Dined on March 12, 2022

    overall1food2service1ambience3

    My husband's food was good. He really enjoyed his. Our food both came out hot and fresh. The pasta dish I had did not have much seasoning or flavor. Those were the pros about the restaurant. Now the cons: We made a reservation for this place. We were seated 20 minutes after our reservation. I'm like ok they are super busy in here. I saw that there were a few parties going on. We finally are seated (at the smallest table imaginable) and no one comes to offer water, take our order, etc. for 30 minutes. When it comes to customer service that is insane. It is clear the waiters/waitresses are overworked, and they are understaffed. We watched as plates piled up on multiple tables that guest were seated at. The waiter/waitresses did not even try to pick them up. The tables are already small so imagine trying to eat your entree while the dishes from your appetizer and previous drinks are still on your table piling up. Finally, someone comes to take our order. We decided to order drinks and food at the same time due to how long we waited to be seated and for someone to come take our order. It took our drinks about 20 minutes to arrive then another 20 minutes for our food. The silverware was dirty. I had to take our silverware to the bathroom and wash them thoroughly. I also had to ask for napkins. There was a note on our table that stated there was a 2-hour limit for reservations. That note probably should be removed. You sit around for about 1-hour waiting to be served and then another 30-45 min to receive your food. I would suggest this place limit it's reservations so that the guest can be properly served. The price of the food does not match the service level. 20% is automatically added to your bill regardless of the party size. I understand why this is done because the waiters/waitresses would never receive a proper tip based on their poor customer service. At the same time you are being forced to pay for poor customer service. I would not recommend at all!!

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